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Essentials of Clinical Informatics
Essentials of Clinical
Informatics
EDITED BY
MARK E. FRISSE, MD, MS, MBA
AC C ENTUR E PR OFE SSOR OF BIOMEDIC AL IN F ORMAT IC S
1
1
Oxford University Press is a department of the University of Oxford. It furthers
the University’s objective of excellence in research, scholarship, and education
by publishing worldwide. Oxford is a registered trade mark of Oxford University
Press in the UK and certain other countries.
This material is not intended to be, and should not be considered, a substitute for medical or other
professional advice. Treatment for the conditions described in this material is highly dependent on
the individual circumstances. And, while this material is designed to offer accurate information with
respect to the subject matter covered and to be current as of the time it was written, research and
knowledge about medical and health issues is constantly evolving and dose schedules for medications
are being revised continually, with new side effects recognized and accounted for regularly. Readers
must therefore always check the product information and clinical procedures with the most up-to-date
published product information and data sheets provided by the manufacturers and the most recent
codes of conduct and safety regulation. The publisher and the authors make no representations or
warranties to readers, express or implied, as to the accuracy or completeness of this material. Without
limiting the foregoing, the publisher and the authors make no representations or warranties as to the
accuracy or efficacy of the drug dosages mentioned in the material. The authors and the publisher do
not accept, and expressly disclaim, any responsibility for any liability, loss or risk that may be claimed
or incurred as a consequence of the use and/or application of any of the contents of this material.
9 8 7 6 5 4 3 2 1
Contributors ix
4. People 23
Mark E. Frisse and Karl E. Misulis
8. Basics of Computers 53
Karl E. Misulis and Mark E. Frisse
PART VI Appendices
Appendix 1. Case Discussions 307
Karl E. Misulis, Jeffrey G. Frieling, and Mark E. Frisse
Douglas J. Dickey, MD
Chief Medical Officer of Physician Strategy
Cerner Corporation
Kanas City, MO (Missouri)
Jeffrey G. Frieling, MBA, FACHE
Vice President and Chief Information Officer
West Tennessee Healthcare
Jackson, TN (Tennessee)
Christoph U. Lehmann, MD, FAAP, FACMI, FIAHSI
Professor of Biomedical Informatics and Pediatrics
Vanderbilt University Medical Center
Nashville, TN
Paul Weaver
Vice President, User Experience and Human Factors
Cerner Corporation
Kanas City, MO (Missouri)
Part I
Introduction
Areas of Focus
1
OVER VIEW
Payment and oversight for clinical services drive much of the day-to-day work of
clinicians. Societal expectations, legislation, payment trends, financial constraints,
and many other factors drive the ultimate design of our healthcare delivery system and
the people, processes, data, and technologies used to support this system. Knowledge
of the nuances of mainstream biomedical informatics—clinical systems—simply
will not be sufficient to advance healthcare systems increasingly dominated by finan-
cial imperatives. To excel, one must interpret clinical informatics through the lens
of details of federal programs (e.g., Medicare, Medicaid, disability services, Veterans
Affairs [VA], Department of Defense [DoD], Indian Health Service); state programs
(e.g., Medicaid, public health); private insurers (both employer-sponsored health
plans and pharmacy benefits managers); accrediting bodies; quality improvement
organizations; and certification initiatives. Every clinical informatics professional
must understand how participation in management, support, and delivery can col-
lectively deliver more effective care, improve quality of care, and support research.
Patients and their families are central. Every individual patient is supported by
an often-hidden network where many family members, friends, and others work
Chapter 1. The Healthcare System 5
ROLE OF TECHNOLOGY
Technology’s rapid advancement has not yet led to a mature healthcare technology
infrastructure. Indeed, the rapid evolution of technologies often overwhelm our ca-
pacity to grasp their potential and to incorporate them into our healthcare system. As
a result, some consumers are taking commercial technologies into their own hands
to maintain and monitor health, to monitor chronic disease status, and to commu-
nicate with one another. Data collected through these technologies are seldom in-
corporated into the EHR. Informatics professionals must understand technology
trends and make decisions today that will prepare them for future developments.
ROLE OF ANALYTICS
Providers are faced with a growing and increasingly complex array of quality and fi-
nancial metrics and are increasingly reliant on analytics technologies for their com-
pensation. Researchers, armed with advanced machine learning methods applied to
large data sets, are adding insights to relationships between genetics, behaviors, and
phenotypes derived from EHR and medical claims data. The vast majority of these
more complex analytic approaches are not yet applicable to healthcare delivery and
6 P a r t I . I n t r oduc t io n : A r eas of F ocus
Clinicians who seek to practice informatics within complex care delivery settings
must be particularly aware of the techniques and skills required to translate their
clinical aspirations into meaningful organizational actions. Informatics is practiced
in the context of teams and organizations united toward common goals. Success
often depends far more on organizational capabilities and immediate needs than on
one’s own knowledge and capabilities. One’s organizational fit is a major determi-
nant of career success.
Mastery of traditional clinical informatics approaches is only the starting point
for a lifetime of effective clinical informatics practice. Much work lies ahead.
KEY POINTS
The electronic health record (EHR) is the present preferred term for the digital sys-
tems that coordinate healthcare information. The term electronic medical record
(EMR) was used more prominently in the past and has largely been replaced by
current terminology. These terms are not interchangeable. We tend to think of the
EMR as the record an individual facility or provider would use to accomplish what
they previously accomplished with paper records. We think of EHRs as more of a
continuum of records, extending beyond one provider or group of providers and
even beyond the enterprise. Ideally, the EHR would be able to access all medical in-
formation for a particular patient and be able to execute orders across the spectrum
of healthcare services. We aspire to that functional level, but we are not there yet.
Looking to the future, the next step is the personal health record (PHR), for
which healthcare data are governed not by the healthcare institutions but rather
by the patient. As providers, we will interact with the patient’s records using our
electronic tools.
The importance of these conceptual and functional transitions cannot be
underestimated. As authors of this book, we have clinical responsibilities in on-
cology (M.F.) and hospital neurology (K.M.) in addition to our Biomedical
Informatics appointments. These specialties, or almost any other, practiced with
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8 P a r t I . I n t r oduc t io n : A r eas of F ocus
There are many functions of the modern EHR, but some key core elements include
• Data storage
• Clinical documentation
• Orders
• Results
These functions are detailed further in this chapter as well as elsewhere in this book.
The beginnings of EHRs included individual applications that performed orders,
provided results, or archived documents. Ultimately, the EHR evolved into a system
that could perform most or all of these tasks.
Presently, the EHR is pervasive in hospitals and most clinics. Estimates are that
more than 95% of hospitals use certified EHR technologies and have achieved
some level of Meaningful Use qualification.1 As of August 2018, the proportion of
hospitals meeting Meaningful Use levels 1 or 2 were as follows2:
Proportions of EHR use by outpatient clinics are somewhat lower, but still substan-
tial. The Centers for Disease Control and Prevention estimated that 87% of outpa-
tient physicians use an EHR in their practice.3
Children’s hospitals were quick to begin the journey to EHR adoption, but in re-
cent years, they have lagged behind adult hospitals and behind children’s hospitals
that are part of adult hospital facilities.4 As a result, they have lagged in Meaningful
Use achievement.5 Among the reasons implicated in this disparity is the greater
inefficiencies of EHRs for pediatric workflow and the challenging finances of many
children’s hospitals.
Chapter 2. Healthcare and the Electronic Health Record 9
Similarly, EHR adoption is less in the outpatient than inpatient arenas. Part of this
is functionality; not all EHRs are equally facile at acute and ambulatory workflows.
Some EHRs are better in outpatient space and some in inpatient space. Part of the
reason for lower adoption is also because, in the ambulatory market, the decision-
makers for resource utilization are usually the physicians, and they are less likely to
make a substantial investment for a modest incentive payment return.
There are multiple EHR vendors, but there are fewer major players in the market
than there were years ago. Part of this contraction is due to consolidation from
mergers and acquisitions. Part is from sunset of applications that could not keep up
with demands for functionality by users or regulatory agencies. The Office of the
National Coordinator for Health Information Technology (ONC) expects certified
EHRs to have specified functionality, and many vendors without significant market
share have abandoned their segment of the market, not expecting revenues to meet
development costs.
Because of the sunset of some applications, healthcare systems have had to re-
place them with current applications, with the hope that the new apps will not
themselves be sunset. Also, some healthcare systems replace working EHR systems
or subsystems because of hospital or clinic mergers and acquisitions, so that most or
all units of a healthcare system use the same EHR.
Most healthcare systems have more than one functioning EHR, often because
of lags in conversion to an enterprise-w ide EHR. Also, some specialties prefer
their niche information system. Until a comprehensive EHR can perform the
essentials of the niche systems, the specialty systems will be slow to be replaced.
Examples of where niche systems have significant market penetrance include
radiology’s picture archiving and communication system (PACS) and radi-
ology information system (RIS); oncology EHR (for chemotherapy and radia-
tion therapy); cardiology EHR; and gastroenterology EHR. These systems are
particularly image and procedure based, with complex and unique workflows.
The niche systems accommodate this complexity by generally well-designed
scripting and workflows, automating many of the tasks required for orders, doc-
umentation, and billing.
Future directions of the EHR will likely be the following:
At the age of ten the time came for the child to bid a
fresh farewell to his native village. His father was the
first of his race to be tempted by the town, and he
removed his home to Rodez. Jean-Henri was never
again to behold the humble village where he lived “his
best years,” but he bore its image indelibly stamped
upon his mind, upon that part of it in which are formed
those profound impressions that grow more vivid with
the years instead of fading. He left it at first with a light
heart, but later on he was homesick for it; and as the
years went by he felt more than ever its mysterious
attraction, so that one of his last wishes was to see
his grave dug in the shadow of his cradle. But we will
not wrong feelings so delicate by seeking to interpret
them; we will let him speak for himself.
“It is just at the foot of this tree that I had the unutterable bliss
of catching a beauty. She had horns so long … and enormous
claws, full of meat, for I got her just at the right time.”
[65]
1 The Château de Saint-Léons standing just outside and above the village of
Saint-Léons, where the author [40]was born in 1823. Cf. The Life of the Fly,
chaps. vi. and vii.—A. T. de M. ↑
2 The brother whom Fabre here associates with the memories of his childhood has
also proved a credit to his name and his vocation. M. Frédéric Fabre is to-day
Director of the Crillon Canal and assistant justice for the southern canton of
Avignon. ↑
3 Souvenirs, VIII., pp. 126, 127; Bramble-Bees, chap. xiii, “The Halicti.” ↑
4 The war of 1830 with Algiers.—A. T. de M. ↑
5 Souvenirs, pp. 260–270. The Life of the Fly, chap. vii., “The Pond.” ↑
6 The Wheat-ear, one of the Saxicolæ, is known also as the White-Tail, the
meaning of both forms being the same; White-ear being a corruptive of the
Anglo-Saxon name. Both correspond with the Provençal Cul-blanc. The Stonechat
is a member of the same genus. B. M. ↑
7 Souvenirs, pp. 292–300. The Life of the Fly, chap. xvii., “Recollections of
Childhood.” ↑
8 Souvenirs, VIII., pp. 125–129. Bramble-bees, chap. xiii., “The Halicti: The
Portress.” ↑
[Contents]
CHAPTER V
AT THE COLLEGE OF RODEZ
We have learned what we may of the schoolboy of
Saint-Léons. Let us follow him to the Lycée of Rodez,
which he entered as a day-boy at the age of ten:
I come to the time when I was ten years old and at Rodez
College. My functions as a serving-boy in the chapel entitled
me to free instruction as a day-boarder. There were four of us
in white surplices and red skull-caps and cassocks. I was the
youngest of the party, and did little more than walk on. I
counted as a unit; and that was about all, for I was never
certain when to ring the bell or when to move the missal from
one side of the altar to the other. I was all of a tremble when
we gathered, two on this side, two on that, with genuflexions,
in the middle of the sanctuary, to intone the Domine, salvum
fac regem at the end of mass. Let me make a confession:
tongue-tied with shyness, I used to leave it to the others.
And now look out for the farmer’s wife! The [68]loud gobbling
of the harassed birds had told her of our wicked pranks. She
would run up armed with a whip. But we had good legs in
those days! And we had a good laugh too, behind the hedges,
which favoured our retreat!
How did we, the little Rodez schoolboys, learn the secret of
the Turkey’s slumber? It was certainly not in our books.
Coming from no one knows where, indestructible as
everything that enters into children’s games, it was handed
down, from time immemorial, from one initiate to another.
[70]
Traces of Virgil are often visible—more often than
those of the other classical writers—in the work of
Fabre. He loves to embellish his narratives with
quotations borrowed from the writer of the Bucolics
and the Georgics, and he loves also to evoke the
happy days of his boyhood at Rodez behind the
lineaments of the Virgilian idylls, which were far more
akin to the taste of his age and the instinct of his
genius than the Metamorphoses of Ovid or Religion
of Louis Racine, who shared, with the Mantuan, the
privilege of providing the young humanist of 1835 at
the Rodez lycée with literary exercises.
The problem of life and that other one, with its dark terrors,
the problem of death, at times passed through my mind. It
was a fleeting obsession, soon forgotten by the mercurial
spirits of [71]youth. Nevertheless, the tremendous question
would recur, brought to mind by this incident or that.
Passing one day by a slaughter-house, I saw an Ox driven in
by the butcher. I have always had an insurmountable horror of
blood; when I was a boy, the sight of an open wound affected
me so much that I would fall into a swoon, which on more
than one occasion nearly cost me my life. How did I screw up
courage to set foot in those shambles? No doubt, the dread
problem of death urged me on. At any rate, I entered, close
on the heels of the Ox.
[74]
1 Souvenirs, VI., p. 60. The Life of the Fly, chap. vi., “My Schooling.” ↑
2 Souvenirs, VII., pp. 29, 33. The Glow-Worm and Other Beetles, chap. xv.,
“Suicide or Hypnosis?” ↑
3 Souvenirs, VI., p. 61. The Life of the Fly, chap. vi., “My Schooling.” ↑
4 Souvenirs, II., pp. 41–44, 46. Hunting Wasps, chap. xx., “A Modern Theory of
Instinct.” ↑
5 Souvenirs, VI., p. 61. The Life of the Fly, chap. vi., “My Schooling.” ↑
[Contents]
CHAPTER VI
THE PUPIL TEACHER: AVIGNON
(1841–43)
The stroke of misfortune which suddenly interrupted
Jean-Henri’s studies at the Rodez lycée made him
an exile from his father’s house and banished him
from his native countryside.