JUDITH KYALO
P.O Box, Nairobi, Kenya.
Email:
[email protected]Personal Profile
A highly organized and seasoned Administrative Assistant with over 5 years of professional
experience. Adept at preparing and maintaining files, and general office administrative duties. A
good communicator and planner with strong judgment and critical thinking abilities, and excellent
customer service skills.
Personal Information
o Date of Birth: 19th November 1984
o Languages: English, spoken and written
Education and Professional Qualification
o Diploma in Business Management (Upper Credit), Kenya Institute of Management, July
2011– December 2013.
o Certificate in Management, Upper Credit, Kenya Institute of Management, January –June
2011.
o Certificate in Computer Application Packages, Lakeview Training College, January-
February 2010.
o Diploma in Food and Beverage Management, Railway Training Institute, May 2005-June
2006.
o Kenya Certificate of Secondary Education, (KCSE), Kathiani Girls High School, February
2000-November 2003, C Plain.
o Kenya Certificate of Primary Education, (KCPE), Kitie Primary School, January 1991-
November 1999.
Short Courses
o Certificate in Care Giving, - St. John’s Ambulance, August 2024.
o Certificate in First Aid- St. John’s Ambulance, August 2024.
o Certificate in Customer Care, - Total Quality Training Consultants, June 2014.
Key Professional Skills
o Excellent service to clients and co-workers.
o Strong listening skills that allow those who I interact with feel valued and not ignored
when they need assistance.
o Effective time management skills, allowing me to manage multiple deadlines.
o Good interpersonal, organizational and written / verbal communication skills, including
in cross-cultural settings.
o Creativity and Innovativeness
o Highly organized.
o Detail oriented
o A good planner
o Problem solving
o Team player
o A fast learner.
PROFESSIONAL EXPERIENCE
Administrative Assistant/ Junior Insurance Officer
Bahari Insurance Brokers Ltd, Nairobi, January 2015 – November 2020;
Duties & Responsibilities:
o Managing documents and files.
o Sending and receiving emails.
o Sending and receiving documents for the company.
o Answering and directing phone calls.
o Assisting in various daily operations.
o Greeting all clients and visitors.
o Managing Petty Cash.
o Managing office supplies.
o Filing of Financial returns with Insurance Regulatory Authority (IRA).
o Renewing Operation License with the Insurance Regulatory Authority (IRA).
o Advising clients on the different Insurance Products.
o Arranging insurance cover for clients with the insurance providers, obtaining their policy
documents and forwarding to them.
o Collecting insurance premiums from clients and forwarding them to the insurance
providers.
o Forwarding clients’ claims to the Insurers and making a follow up to ensure timely
settlement.
o Renewing or amending existing policies for clients.
o Advising clients on making claims on their policies.
Customer Service (Waitress)
KPC Morendat Training and Conference Centre, Naivasha. July 2009- December 2014
Duties & Responsibilities:
o Welcoming and greeting visitors.
o Answering any inquiries by visitors.
o Serving food and drinks.
Hobbies
o Socializing& Networking
o Researching
o Listening to music
