BTEC Assignment Brief

Qualification
BTEC HND IN COMPUTING
Unit or Component
3: Proffessional Practise
number and title
LO1 Demonstrate a range of interpersonal and transferable
communication skills to a target audience.
LO2 Apply critical reasoning and thinking to a range of problem-
solving scenarios.
Learning aim(s)
(For NQF/RQF only) LO3 Discuss the importance and dynamics of working within a team
and the impact of team working in different environments.
LO4 Examine the need for Continuing Professional Development
(CPD) and its role within the workplace and for higher level learning.

Assignment title Crisis Recovery Management

Assessor
Ms. Rangi Dahanayake

Hand out date

28/11/2024
28/12/2024
Hand in deadline

"XYZ Telecom Ltd." is a telecom company offering mobile services and

internet packages to consumers. Due to the ongoing economic
challenges in the country, the company has been struggling to meet
its sales targets. A high-level analysis shows that the telecom services
offered by XYZ are becoming less of a priority for the general public.
Furthermore, the demand for new mobile phones and broadband
subscriptions has declined significantly due to the increasing financial
Vocational Scenario constraints on individuals.
or Context
To address these issues, the company has decided to form a “Sales
Recovery Task Force” and has appointed you as the Head of the Task
Force. You are given the responsibility to identify key strategies and
build a team of 10 members who can help revitalize the sales process.
The company management has given you a timeframe of 7 days to
assemble your team, and they expect you to prepare and submit a
comprehensive report within 3 days.

Author: VQAM Page 1 of 7 Version: 1.3

Approver: VQAM Lead Public Date: 19 July 2023
 1.1. Design and Deliver a Training Event
You have to design a training event for a team at XYZ Telecom
Ltd. to help improve sales performance. The target audience is a
group of salespeople who need guidance on how to revitalize the
sales process.
1.1.1. Using a variety of communication styles and formats
(e.g., presentations, group discussions, interactive
exercises), demonstrate how you would design and
deliver the event. Be sure to consider the specific
needs of your target audience and adapt your
communication approach accordingly. (P1)
1.1.2. Demonstrate your ability to manage time effectively in
Task 1 the planning of the event. Prepare a timeline for the
event, outlining key activities and their durations. (P2)
1.1.3. Design a professional schedule to support the planning
of an event, to include contingencies and justifications
of time allocated. (M2)
1.2. Evaluate the Effectiveness of Your Communication Skills.
After delivering your training event, evaluate how effectively
your interpersonal and communication skills contributed to
the success of the training.
1.2.1. Reflect on how you used interpersonal skills such as
active listening and adaptability during the design and
delivery of the event. Evaluate the impact of these skills
on achieving the event’s objectives. (D1)
Checklist of evidence The Answer should be Presented in the Report. (1,500–2,000 words)
required
Criteria covered by this task:
Unit/Criteria
To achieve the criteria, you must show that you are able to:
reference
P1 Details of the Learning outcomes are indicated at the bottom of the document
P2 Details of the Learning outcomes are indicated at the bottom of the document
D1 Details of the Learning outcomes are indicated at the bottom of the document
Apply critical reasoning and thinking to a range of problem-solving
scenarios
2.1. Demonstrate Problem-Solving Techniques
During the training event, you need to address the problem of declining sales
and customer interest in XYZ Telecom Ltd.’s services. You must use problem-
Task 2 solving techniques to help the sales team identify potential solutions.
2.1.1. Using at least two different problem-solving techniques describe
how you would guide the team through a process of identifying
and addressing the key issues facing the company. Provide
examples of how these techniques would be applied during the
event. (P3)
Author: VQAM Page 2 of 7 Version: 1.3
Approver: VQAM Lead Public Date: 19 July 2023
 2.2. Critical Reasoning in Problem Solving
As part of the event, you will need to demonstrate critical thinking
in analyzing the current challenges XYZ Telecom Ltd. is facing and
suggest strategic solutions.
2.2.1. Discuss how you would apply critical reasoning in the design and
delivery of the event. What specific approaches would you take to
help the team think critically about the current business
environment and the challenges the company faces? (P4)
2.3. Research Problem-Solving Techniques
2.3.1. Research and analyze at least three problem-solving
methodologies that could be applied in the design and delivery of
an event. Justify why you selected these techniques and explain
how they would be effective in addressing XYZ Telecom Ltd.’s sales
challenges. (M2)
2.3.2. Justify the use of the problem-solving techniques you researched
in the context of XYZ Telecom Ltd. Provide an explanation for how
each methodology could contribute to resolving the issues faced
by the company. (M3)
Checklist of evidence The Answer should be Presented in the Report.
required
Criteria covered by this task:
Unit/Criteria
To achieve the criteria, you must show that you are able to:
reference
P3 Details of the Learning outcomes are indicated at the bottom of the document
P4 Details of the Learning outcomes are indicated at the bottom of the document
M2 Details of the Learning outcomes are indicated at the bottom of the document
M3 Details of the Learning outcomes are indicated at the bottom of the document

3.1. Discuss the Importance of Team Dynamics

Your task force consists of 10 members with different skills and experiences.

3.1.1. Discuss the importance of team dynamics in the success or failure of

group work. How can effective team collaboration lead to better problem-
solving and higher performance in the context of sales recovery? (P5)
3.1.2. As part of the task force, you will need to work with your team to
Task 3 develop a strategy for revitalizing XYZ Telecom Ltd.’s sales. How would you
approach this task to ensure effective collaboration and the achievement of
your team’s goals? (P6)

3.2. Analyze Team Dynamics

After working with your team, you are required to analyse the roles that team
members play and how those roles affect the team’s overall performance.

Author: VQAM Page 3 of 7 Version: 1.3

Approver: VQAM Lead Public Date: 19 July 2023
 3.2.1. Analyze the roles played by each member of your task force. Evaluate
how their individual strengths and weaknesses impact the team’s ability to
achieve the shared goals of sales recovery. (M4)
3.2.2. Critically evaluate your own role and contribution within the team. What
strengths did you bring to the team, and how did you overcome any
challenges that arose in the team dynamics? (D3)
Checklist of evidence The Answer should be Presented in the Report.
required
Criteria covered by this task:
Unit/Criteria
To achieve the criteria, you must show that you are able to:
reference
P5 Details of the Learning outcomes are indicated at the bottom of the document
P6 Details of the Learning outcomes are indicated at the bottom of the document
M4 Details of the Learning outcomes are indicated at the bottom of the document
D3 Details of the Learning outcomes are indicated at the bottom of the document

4.1. Discuss the Importance of CPD

4.1.1. Discuss the importance of Continuing Professional Development (CPD) for
yourself as the head of the Sales Recovery Task Force and for your team. How
does CPD contribute to learning, growth, and motivation in the workplace? (P7)

4.2. Review Motivational Theories

In order to improve team performance, you need to understand motivational
theories that can be applied to the workplace.

4.2.1. Review different motivational theories and discuss how they could be used
to motivate your team and improve performance during the sales recovery
process. (P8)

4.3. Development Plan for Future Goals

Task 4 You will need to create a development plan for yourself and your team
members, outlining how each person will continue to develop their skills to
improve sales performance at XYZ Telecom Ltd.

4.3.1. Produce a development plan that includes responsibilities, performance

objectives, and the required skills for both your team members and yourself in
achieving future goals related to sales recovery. (P9)

4.3.2. Justify how CPD and development planning can help build motivation and
improve overall performance at XYZ Telecom Ltd. What specific actions should
be taken to support the continuous development of team members? (M5)

4.3.3. Evaluate a range of criteria that could be used to measure the

effectiveness of CPD in improving individual and team performance. How can
these criteria help in assessing the success of the CPD initiatives? (D4)
Checklist of evidence The Answer should be Presented in the Report.
required

Author: VQAM Page 4 of 7 Version: 1.3

Approver: VQAM Lead Public Date: 19 July 2023
 Criteria covered by this task:
Unit/Criteria
To achieve the criteria, you must show that you are able to:
reference
P7 Details of the Learning outcomes are indicated at the bottom of the document
P8 Details of the Learning outcomes are indicated at the bottom of the document
P9 Details of the Learning outcomes are indicated at the bottom of the document
M5 Details of the Learning outcomes are indicated at the bottom of the document
D4 Details of the Learning outcomes are indicated at the bottom of the document

Sources of information
to support you with N/A
this Assignment

Other assessment N/A

materials attached to
this Assignment Brief
FOR L1/2 FIRSTS ONLY: If you have not achieved the Level 2 criteria, your work will be assessed to
determine if the following Level 1 criteria have been met.
Criterion
To achieve the criteria, you must show that you are able to: Unit
reference

Author: VQAM Page 5 of 7 Version: 1.3

Approver: VQAM Lead Public Date: 19 July 2023
 Pass Merit Distinction
LO1 Demonstrate a range of interpersonal and transferable
communication skills to a target audience

P1 Demonstrate effective M1 Design a professional D1 Evaluate the

design and delivery of a schedule to support the effectiveness and
training event for a given planning of an event, to application of interpersonal
target audience, using include contingencies and skills used in the design and
different communication justifications of time allocated. delivery of a training event.
styles and formats.
P2 Demonstrate effective
time-management skills in
planning an event.

LO2 Apply critical reasoning and thinking to a range of

problem-solving scenarios

P3 Demonstrate the use of M2 Research the use of D2 Evaluate the overall

different problem-solving different problem-solving success of the event
techniques in the design techniques used in the design delivered, in terms of how
and delivery of an event. and delivery of an event. well critical reasoning and
thinking were applied to
P4 Demonstrate that M3 Justify the use and
achieve the end goal.
critical reasoning has been application of a range of
applied to the design and methodologies in the design
delivery of the event. and delivery of an event.

Author: VQAM Page 6 of 7 Version: 1.3

Approver: VQAM Lead Public Date: 19 July 2023
 Pass Merit Distinction
LO3 Discuss the importance and dynamics of working
within a team and the impact of team working in different
environments

P5 Discuss the importance M4 Analyse team dynamics, D3 Critically evaluate your

of team dynamics in the in terms of the roles that own role and contribution
success and/or failure of group members play in a to a group scenario.
group work. team and the effectiveness in
terms of achieving shared
P6 Work in a team to
goals.
achieve a defined goal.

LO4 Examine the need for Continuing Professional

Development (CPD) and its role within the workplace and
for higher-level learning

P7 Discuss the importance M5 Justify the role of CPD D4 Evaluate a range of

of CPD and its contribution and development planning in evidence criteria that is
to own learning and building motivation. used as a measure for
motivation. effective CPD.

P8 Review different
motivational theories and
the impact they can have
on performance in the
workplace.

P9 Produce a development
plan that outlines
responsibilities,
performance objectives
and required skills for
future goals.

Author: VQAM Page 7 of 7 Version: 1.3

Approver: VQAM Lead Public Date: 19 July 2023