www.electway.

net
Thank you for purchasing Santak product.
Observe the warnings on the machine and manual strictly
and properly keep the manual. Do not operate the UPS
before read safety notes and operation instructions.

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 Solemn Declaration

Monitoring code Declaration

To protect your security and help you to buy real UPS of SANTAK, please note the following:
1. Make sure the registered trademarks is “ 、 ”
2. SANTAK Electronic (Shenzhen) Co. Ltd. has never authorize other companies to product
UPS of Santak in China
3. All products of Santak are affixed with a “electronic monitoring code”.(General Adminis-
tration of Quality Supervision, Inspecting and Quarantine of the People’s Republic of
China push “electronic monitoring code” a identification code of a product to combat
fake)
4. Consumer identify the electronic monitoring code through the following methods and
complete complaints or prosecution via “Product Identification Authentication Tracking
System” website.

Enquire way
Log on to www.95001111.com.cn and enter the electronic monitoring code to enquire the
identification,
or by calling the telephone number at 95001111,
You may call 114 and follow the instructions to enquire the identification,
or send SMS to 106695001111 (China Mobile and China Unicom).
Any questions, you may call the telephone number at 95001111 or log on to www.95001111.
com.cn for further details or lodge your complaints.

Copyright Declaration

Santak commitment to special technical innovation and provide better products and service to
meet customer demand. The change of product’s design and specification will without notice.
Products based in kind.
Please download the latest version of the product’s instruction from website: www.santak.
com.cn.

All rights reserved. 2006-2007 SANTAK Electronic (Shenzhen) Co. Ltd

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 Safety notes

Operating safety
1. Read safety notes carefully and thoroughly before operation ensure correctly use and save
this manual properly.
2. Pay attention to alarm table on the UPS and operating according to it.
3. Avoid installing the UPS in location under direct sunlight, running water, or excessive humidity.
4. Do not install the device in the environment where close to heating facilities such as space
heaters or furnaces.
5. Place the UPS in a room with good ventilation and safe distance. Refer to manual to perform
installation.
6. Cleaning with dry stuff, do not use liquid or spray detergent.
7. In the event of fire alarm occurring in the vicinity, please use dry power fire extinguishers.
The use of liquid fire extinguishing agents may causes electric shock.

Electric safety

1. Verify that cabling and battery cable polarity are correct and earth connection well before
switching on the UPS.
2. Before moving or re-wiring the UPS, please disconnect the mains source and make sure the
UPS is completely shut down. Or else, the output terminal may carry live voltage, thus present-
ing electric shock risk.
3. Please use fitting and accessories were appointed by SANTAK.
4. To meet the requirement of EMC, the length of the output should be less than 10m.

Battery safety
1. High ambient temperature shortens the batter’s lifetimes, so the battery should be replaced
periodically to ensure normal UPS operation and for adequate autonomy time.
2.Servicing of battery should be performed or supervised by personnel knowledgeable of battery.
3. In replacement of battery, please use the same number and type of battery.
4.A battery can present a risk of electrical shock and high short circuit current. The following
precaution should be observed when working on batteries.

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 A. Remove watches, rings, or other metal object from the hands;
B. Use tools with insulated handles;
C. Wear rubber gloves and boots;
D. Do not lay tools or metal parts on top of batteries;
E. Disconnect the load before operate the terminal of battery.
5. Do not dispose of batteries in a fire as they may explode.
6. Do not open or mutilate the battery. It may cause an electrolyte leakage that is toxic and
harmful to the skin and eyes. If electrolyte comes into contact with the skin, wash the affected
area with plenty of clean water immediately and go to the hospital for a check.
7. Do not make the positive and negative terminals of the battery short circuit; otherwise it may
cause electric shock or fire.

Maintenance

1. The operating environment and storage method are two main factors affecting the lifetime
and reliability of the UPS. Hence, it is advisable not use the device in the following environments:
● Where the temperature and relative humidity are outside the specifications (temperature:
0℃～40℃, relative humidity: 20%～90%.
● Where vibrations or shocks are existing.
● Dust, corrosive agents or salts or inflammable gas are present.
2. If the UPS will remain idle for a long period, it must be stored in a dry environment. The
storage temperature should range between － 25℃～＋ 55℃ (without battery). Make the am-
bient temperature over 0℃ and keep a period of time before power on the UPS.

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 Safety notes

1 Introduction 01
2 Product Description 02
2.1 System Type and Configuration 02
2.2 The Appearance of the UPS 03
2.3 Operating Principle 04
3 Installation 06
3.1 Unpacking Inspection 06
3.2 Installation Notes 06
3.3 Cable Connection 07
3.3.1 Connecting Input and Output Cables 07
3.3.2 Operation Procedure of External Battery
for Long Backup Time UPS 09
3.3.3 Connecting Communication Cable 10
4 Operation 12
4.1 Introduction of Display Panel 12
4.2 Operation Mode 13
4.2.1 Normal mode 13
4.2.2 Battery mode 15
4.2.3 Bypass mode 16
4.3 Operating Instructions 16
4.3.1 Turning On and Completely Powering Down the UPS 16
4.3.2 Conducting Battery self-diagnosis 18
4.3.3 Audible alarm and LED indication of
UPS operating status and faults 19

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 5 Maintenance 20
5.1 Battery Maintenance 20
5.2 Checking UPS function 21
6 Troubleshooting 22
7 Specifications 24
7.1 Electrical 24
7.2 Mechanical 25
7.3 Environmental 25
7.4 EMC 25
7.5 Safety 25
7.6 Industry Standard 25
8 Warranty 26

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 1 Introduction
Description of Commonly Used Symbols

Some or all of the following symbols may be used in this manual and may appear in your
application process. Therefore, all users should read the form carefully and thoroughly.

Symbol & Description

Symbol Description

Caution, danger

Danger electric shock

Alternating current (AC)

Direct current (DC)

Protective ground

Recycle

Do not dispose with ordinary trash

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 2 Product Description

The On-Line-Series is an uninterruptible power supply incorporating double-converter

technology. It provides perfect protection specifically for strict load.

The double-converter principle eliminates all mains power disturbances. A rectifier con-
verts the alternating current from the socket outlet to direct current. This direct current
charges the batteries and powers the inverter. On the basis of this DC voltage, the inverter
generates a sine wave AC power, which permanently supplies the loads.

Designed with the proven on-line, double conversion architecture, this series of UPS
offers the greatest degree of availability in power protection and provides continuous,
high-quality AC power to connect strict load, especially for the basic equipments in some
areas as: finance, communication, government, traffic, manufacture, education and so on.

2. 1 System Type and Configuration

There are two types of UPS according to the battery configuration: standard type and
long backup time type, each available in the following ratings: 1kVA, 2kVA and 3kVA UPS.

Table 2-1 UPS types and configurations

Type Model Remark
1kVA C1K With a 1A internal charger and 3 batteries
Standard 2kVA C2K With a 1A internal charger and 6 batteries
3kVA C3K With a 1A internal charger and 8 batteries
1kVA C1KS With a 7A internal charger and external batteries
Long Backup
2kVA C2KS With a 8A internal charger and external batteries
Time
3kVA C3KS With a 8A internal charger and external batteries

Note: “S” model show Long Backup Time.

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 2 Product Description
2. 2 The Appearance of the UPS

Computer Interface

Intelligent Slot

Surge Protection

Output

Breaker

Input External Battery Connector

Figure 2-1 The rear panel of C1KS

Computer Interface Intelligent Slot

Surge Protection

Output

External Battery
Connector
Breaker
Input

Figure 2-2 The rear panel of C2KS

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 2 Product Description

Intelligent Slot
Computer Interface
Surge Protection

Output

Terminal Block Cover

External Battery Terminal Block

Connector Breaker
Input

Figure 2-3 The rear panel of C3KS

Note：The appearances above make example with the long backup time, the
standard corresponding is without the “External Battery connector”.

2. 3 Operating Principle

Bypass

Input Output
Input Filter AC/DC Converter DC/AC Inverter Output Filter

Charger DC/DC Converter

Battery

Figure 2-4 The UPS operating principle

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 2 Product Description

1. Input filter: Perform a filter for input .It provides clean AC power to the UPS.
2. AC/DC converter: In Normal mode, it converts the AC input power to regulated
DC power.
3. DC/DC converter: Raises the DC Voltage from the battery system to the optimum
operating voltage for the inverter when the UPS operates in Battery mode.
4. DC/AC inverter: In Normal mode, it utilizes the DC output of the AC/DC con-
verter and inverts it into precise, regulated sine wave AC power. In Battery
mode, it receives energy from the battery through the DC/DC converter.
5. Bypass: It is very important in the UPS system. In the event of an UPS fault that
will not lead to UPS shutdown, the load will be automatically transferred to the
bypass. Meanwhile, the LED indicators will indicate the fault type, and the fault
information will be reported through the communication ports.
6. Charger: The charger of standard UPS provides 1A charging current; that of
1kVA long backup time provide 7A charging current; and that of 2kVA and 3kVA
long backup time provided 8A charging current.
7. Battery: Sealed maintenance-free lead –acid battery can be used as the DC source
of the UPS.
8. Output filter: Perform a filter for output .It provides clean AC power to the load.

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 3 Installation
3. 1 Unpacking Inspection
1. Open the packing box of UPS and take it out, visually examine the unit for transit
damage.
2. Check against the accessory lists that the accessories of the UPS are present.
(Refer to Table 3-1).
3. If the UPS arrives damaged, or there is any missing accessory, please contact the
distributor immediately.

Table 3-1 Accessory list of UPS

Model Accessory Quantity Unit
User manual (CD) 1 Pcs
standard
Simple installation and operation manual 1 Pcs
External Battery Cable 1 Pcs
long backup
User manual (CD) 1 Pcs
time
Simple installation and operation manual 1 Pcs

3. 2 Installation Notes

1. When locating the UPS, make sure there is no hazardous objects around the UPS,
and that the installation environment meets the specifications.
2. The UPS should not be titled. The air inlet port at the front panel and the outlet
port on the rear panel and two side panels should not be blocked so as to ensure
good ventilation.
3. In case if the UPS is unpacked, installed and used at very low temperatures,
condensations of water drops may appear. It is necessary to wait until the UPS
fully dried inside out before proceeding to installation and use. Otherwise, they
may be a risk of electric shock.
4. Place the UPS near the utility power source outlet which supplies power to the
UPS. In any emergency, switch off the main input socket, cut off the battery
voltage input. All power sockets must be connected with ground protection.

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 3 Installation
3. 3 Cable Connection
3.3.1 Connecting Input and Output Cables
1. Input cable connection
If the UPS is connected via the power cable, please use a proper socket
with protection against electric current, and pay attention to the capacity
of the socket: over 10A for C1K(S) , over 16A for C2K(S) and C3K(S). The
wiring configuration is shown in the following diagram.

Figure 3-1 Connection Method of Input for C1K(S)～C3K(S)

2. Output cable connection

Table 3-2 Output way of UPS

Quantity of output
Rating Model Output Terminal Block
socket
1kVA C1K/ C1KS 2 Nil
2kVA C2K/ C2KS 4 Nil
3kVA C3K/ C3KS 3 Available

The output of C1K(S)/ C2K(S)/ C3K(S) all available to uses sockets. The
total output power shall not exceed 1kVA/0.8kW, 2kVA/1.6 kW，3kVA/2.
4 kW. Simply plug the load power cable to the output sockets of UPS to
complete connection as shown in the following diagram.

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 3 Installation

Figure 3-2 Connection method of output for C1K(S)～C3K(S)

Apart from using the socket for output, C3K(S) has the terminal block
available for output as well when the output current over 10A recommended.
The wring configuration is shown in the following diagram.

1) Remove the cover of the terminal block;

2) Use AWG14 (2.1mm2 ) wires for wiring configuration;
3) Upon completion of the wiring configuration, please check whether
the wires are securely affixed;
4) Put back the terminal block cover to the rear panel.

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 3 Installation

Figure 3-3 Connection method of terminal block for 3K(S)

Caution: Do not connect the loads with terminal block by the personal without quali-
fied training.

3.3.2 Operation Procedure of External Battery for Long Backup Time UPS

The battery connection procedure is very important. Any incompliance may

result in the risk of electric shock. Therefore, the following steps must be strictly
complied with.

1. First connect in series the batteries of the pack to ensure proper battery
voltage that C1KS for 36VDC, C2KS for 72VDC, C3KS for 96VDC.
2. Take out the battery cable delivered with the UPS, one end of the external
battery cable is a plug for connecting the UPS, the other end has 3 open
wires for connecting the battery pack.
3. Connect the external battery cable to the battery terminal (DO NOT con-
nect the battery socket of the UPS first. Otherwise, it may cause electric
shock). Connect the red wire to the “+” terminal of the battery. The black
wire is connected to the “-” terminal of the battery. The green/yellow wire
is grounded for protection purpose.

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 3 Installation
4.Connect the plug of the external battery cable to the external battery socket
on the rear panel of the UPS to complete the connection procedure.

Figure 3-4 Battery connection diagram for Long Backup time models

Note： The length of the external battery cable is normal, If users need a longer
one, please consult the distributor. There is a limit to the length of the
external battery cable to ensure normal operation of the UPS.

3.3.3 Connecting Communication Cable

1. Computer interface

Computer Interface

Computer
Communication cable

computer interface: The type of signals, serial command (RS232), is provided by

the UPS to communicate with a host computer. User can use
WinPower software(download from the web of santak) to
monitor the UPS through the port.

10

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 3 Installation
2. Alternative connection of communication

Intelligent slot

Intelligent Slot: It is designed for installing the AS400 card, SNMP card and
CMC card. You can choose for one of them to installed
a－AS400: You can utilize AS400’s monitor function to manage the power
supply directly.
b－SNMP: It enables you monitor the UPS remotely through Internet.
c －CMC: Central monitor card.

Note: 1. Remove the cover board of the intelligent slot before any card is installed.
2. Refer to some other relative documents for the use of the WinPower
software and the AS400 and SNMP and CMC cards. If you have any
question about the above communication ports, please contact customer
service center.
3. There are two type of card for intelligent slot :short card and long card,
the UPS this manual described match for the short card .

3. Surge-protection connection

b
a

a—Output: Connects the equipment to be protected.

b—Input: Connects the telephone line or network.

11

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 4 Operation

4. 1 Introduction of Display Panel

3#： Load/battery capacity indicator 4#：Load/battery capacity indicator

2#： Load/battery capacity indicator 5#：Load/battery capacity indicator

1#： Fault indicator 6#：Load/battery capacity indicator

7#：Bypass indicator

8#：Utility power indicator 9#：Inverter indicator

10#：Battery indicator

1. ON/OFF button:

The ON/OFF button provides the following functions:

1) Turn on UPS system:
By pressing the ON/OFF button more than 1 second, the UPS system is
turned on.
2) Turn off UPS system:
By pressing this button more than 1 second turns off the UPS system when-
ever the UPS run under the normal mode/battery mode.

2. Function button
The Function button provides the following functions:
1) Battery self-diagnosis
When the UPS ran in normal mode, pressing the button for more than 2
seconds can start the battery self-diagnosis.
2) Silence function in battery mode
In battery mode, when the buzzer beeps, pressing and holding the function
button for more than 2 seconds can silence the buzzer. Press the button for
more than 2 seconds again to resume the alarm function

Note: The alarm silencing function of the Function button is valid only in battery
mode, and invalid for any other UPS alarm.

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 4 Operation

3. LED indicators
The LEDs contains Fault indicator, Load/battery capacity indicator, Bypass indicator,
utility power indicator, Inverter indicator, Battery indicator.

Table 4-1 Description of indicators

No. Indicator Color Description

When the indicator on, it shows that the UPS in
1# Fault indicator Red
abnormal condition.
2# Load/battery capacity indicator Orange Show the capacity of load/battery:
1.Indicate the percentage of the load capacity in
3# Load/battery capacity indicator Green
normal mode and bypass mode
4# Load/battery capacity indicator Green 2. Indicate the battery capacity level in battery
5# Load/battery capacity indicator Green mode.
6# Load/battery capacity indicator Green
When the indicator on, it shows that the loading
7# Bypass indicator Orange
current is supplied from the utility power directly.
When the indicator on, it shows that the utility
8# Utility power indicator Green
power is normal.
When the indicator on, it shows that the load
9# Inverter indicator Green current is supplied from utility power or battery via
the inverter.
When the indicator on, it shows that the load
10# Battery indicator Orange
current is supplied from battery via the inverter.

4. 2 Operation Mode

4.2.1 Normal mode

In the normal mode, the display on the front panel is shown in the following
diagram. The utility power indicator and the inverter indicator are turn on. The
load/battery capacity indicator will be turned on in accordance with the load
capacity connected.

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 4 Operation
1. If the utility power indicator blinks, it indicates that there are problems with
reversed polarity (L, N) of site wiring or disconnect with ground that may
result in shock hazard. UPS is still working in normal mode. If the battery
indicator is turn on at the same time, it shows that the voltage or frequency of
the utility power is out of the normal input range of the UPS. The UPS works
in battery mode.

2. If output overloaded, the load level indicators will be turned on and alarm
will beep twice every second. You should get rid of some unnecessary loads
one by one to decrease the loads connected to the UPS less than 100%
capacity of the UPS.
3. If the battery indicator blinks, it indicates that no battery is connected to
the UPS or battery voltage is too low. You should check if battery is properly
connected to the UPS. If the connection between battery and UPS is con-
firmed without any problem, it may be due to the defect or aging of the
battery, please refer to the “troubleshooting” in chapter 6 to solve the prob-
lem accordingly.
Note：Connection to the power generator should be made according to the
following steps:
Activate the power generator and wait until the operation is stable
before connecting the output of the power generator to the UPS (be sure
that the UPS is in idle mode). Then, turn on the UPS according to the start-
up procedure. After the UPS is turned on, the loads are connected one by
one.
It recommended that the capacity of the AC generator chosen should
double that of the UPS.

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 4 Operation

4.2.2 Battery mode

In battery mode the display on the front panel is shown in the following
diagram. The battery indicator and the inverter indicator are turn on. If the
utility power indicator blinks at the same time, it shows that the utility power
is abnormal. The load/battery capacity indicators will be turn on in accor-
dance with the battery capacity. Please note that the load/battery capacity
indicator in normal mode will indicate the battery capacity in battery mode.
1. When the ups is running in battery mode, the alarm will beep every 4
seconds. If the “Function” key is pressed for more than 2 seconds, the
alarm will not beep（silence function）. Press the “Function” key more
than 2 seconds again to resume the alarm function.

2. When the battery capacity decreases, the number of load/battery capac-

ity indicators turned on will decrease. If the battery voltage drops to the
pre-alarm level (capable of maintaining the backup time for more than 2
minutes), the alarm will beep every second to remind the user of insuffi-
cient battery capacity. Then, the load operations should be carried out
promptly and the load will be eliminated one by one.
3. It is possible to check the backup function via the UPS even though
utility power is not connected.

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 4 Operation

4.2.3 Bypass mode

When operating in bypass mode set up through WinPower software, the

display on the front panel is show in the following diagram. The utility
power indicator and the bypass indicator are turn on. The load/battery ca-
pacity indicator will be turned on in accordance with the load capacity
connected. The UPS beeps every 2 seconds.

1. If the utility power indicator blinks, it shows that the voltage or frequency of
the utility power is out of the input range of the UPS or there are problems
with reversed polarity (L/N) of site wiring or disconnect to the ground for
protection.
2. Other display on the front panel is same as those mentioned in normal mode.
3. When operating in bypass mode, the backup function of the UPS is not
available and the power used by the load is directly from the utility power
via internal EMI filter.

4. 3 Operating Instructions

4.3.1 Turning On and Completely Powering Down the UPS

Note： The battery is fully charged before delivery. However, storage and
transportation will inevitably cause some charge loss. Therefore, it is
advisable to charge the battery for 10 hours before using it, so as to
ensure adequate battery autonomy.

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 4 Operation

1. Turning on the UPS

The operation of turning on the UPS contains: turning on with utility

power and turning on without utility power.

1) Turning on with utility power:

Connect the mains input to the UPS, press and hold the ON/
OFF button for 1 second until the buzzer beeps. At this point,
the UPS begins to conduct self-diagnosis, with the load/battery
capacity indicators on the front panel turned on and then off
one after another. Seconds later, the UPS will begin to operate in
Normal mode; meanwhile, the utility power indicator, inverter
indicators will turn on. If the utility power is abnormal, the UPS
will work in battery mode.
2) Turning on without utility power:
With no mains input feed to the UPS, hold and press the ON/
OFF button for 1 second until the buzzer beeps. In the power on
process, the UPS has the same operation as if it is connected to
utility power except that the utility power indicator is not turned
on and the battery indicator is turned instead.

2. Powering down the UPS

The operation of powering down the UPS is shown as follow:

1) Completely power down the UPS from Normal mode
Hold and press the ON/OFF button persistently for more than 1
second to power off the UPS. If it is set up to work in bypass
mode by WinPower software and the bypass indicator will be
turn on to indicate that the UPS is working in bypass mode. In
order to cut off the output from the UPS, simply cut off the utility
power supply. Finally, not any display is shown on the front
panel and no output is available from the UPS outlets.

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 4 Operation

2) Completely power down the UPS from Battery mode

Press the “ON/OFF” button persistently for more than 1 sec
ond to power off the UPS. When being powered off, the UPS
will start self-diagnosis and all the load/battery capacity indi
cators will be turn on and off one after another. Finally, not
any display is shown on the front panel and no voltage output
is available from the UPS outlets.

4.3.2 Conducting Battery self-diagnosis

In UPS operation, users can manually initiate battery self-diagnosis to

check the battery conditions. There are two methods to initiate the bat-
tery self-diagnosis:
1. Through the function button
In normal mode, press and hold the function for more than 2 sec-
onds until the buzzer beeps. At this point the indicators (LED7~10)
will blink cyclically, indicating the UPS has worked in battery mode
and the battery self-diagnosis has started. The battery self-diagnosis
will last for 10 seconds default (Users can set up it through WinPower
software). In the event of a battery fault during battery self-diagnosis,
the UPS will transfer to normal mode automatically.
2. Through the background monitoring software
Users can also initiate battery self-diagnosis through the background
monitoring software.

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 4 Operation

4.3.3 Audible alarm and LED indication of UPS operating status and faults

LED indicators Audible

No. Operating status
1# 2# 3# 4# 5# 6# 7# 8# 9# 10# alarm
1 0%--35% load ● ● ● None
2 36%--55% load ● ● ● ● None
Normal
3 mode 56%--75% load ● ● ● ● ● None
4 76%--95% load ● ● ● ● ● ● None
5 96%--105% load ● ● ● ● ● ● ● None
0%--25% battery Once every 1
6 ● ● ●
capacity second
26%--50% battery Once every 4
7 ● ● ● ●
capacity seconds
Battery 51%--75% battery Once every 4
8 mode ● ● ● ● ●
capacity seconds
76%--100% battery Once every 4
9 ● ● ● ● ● ●
capacity seconds
100% battery Once every 4
10 ● ● ● ● ● ● ●
capacity seconds
Once every 2
11 Bypass mode ↑ ↑ ↑ ↑ ● ● ●
minutes
Overloaded in Normal mode, Continually
12 ● ● ● ● ● ● ● ●
switch to Bypass mode ring
13 Utility power fault ↑ ↑ ↑ ↑ ● ↑ ★ ↑ ↑ ↑
Overload in Battery mode, Twice every 1
14 ● ● ● ●
pre-alarm second
Overloaded in Battery mode, Continually
15 ● ●
output off ring
Continually
16 Overheating fault ● ● ↑ ↑
ring
Continually
17 Inverter fault ● ● ↑ ↑
ring
Continually
18 BUS voltage fault ● ● ↑ ↑
ring
Utility power input NTC open Continually
19 ● ● ●
circuit ring
Continually
20 Over voltage of charger output ● ● ↑ ↑
ring
21 Battery fault ↑ ↑ ↑ ↑ ↑ ● ★ ↑

Reversed polarity (L,N) of input

Once every 2
22 wiring or disconnected with ↑ ↑ ↑ ↑ ● ↑ ★ ↑ ↑
minutes
ground.
Once every 1
23 Charger or battery fault ● ↑ ↑ ★
second
Continually
24 Output short circuit ● ● ● ↑
ring
Once every 1
25 Fan failure ● ● ● ↑ ↑ ↑
second

●：O n
★：Fl ash
↑：Depending on other conditions

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 5 Maintenance

5. 1 Battery Maintenance

The battery is key component of the UPS. The battery life depends on the ambient
temperature, charge and discharge times. High ambient temperature and deep dis-
charge will shorten the battery life.

1. Sealed maintenance-free lead –acid battery be used in the standard. When being
connected to the utility power whether the UPS has been turned on or not, the
UPS keeps charging the battery and also offers the protective function of charg-
ing and discharging.
2. Keep the ambient temperature between 15℃ and 25℃
3. If the UPS has not been used for a long period, charging is recommended at the
intervals 3 months.
4. Normally, the battery should be charged and discharged every 4 to 6 months.
Charging should be begin after the UPS shout down automatically in the course
of discharging. In the regions of hot climates, the battery should be charged and
discharged every 2 months. Moreover, the standard charging time should be not
less than 10 hours.
5. Batteries should not be replaced individually. All batteries should be replaced at
the same time following the instruction of the battery supplier.
6. Under normal conditions, the battery life lasts 3 to 5 years. In case if the battery
is found not in good condition, earlier replacement should be made. The battery
should only be replaced by qualified service personnel.

Note: 1.Prior to battery replacement, the UPS must be turned off and disconnected
from utility power.
2. Metal objects such as rings and watches should be removed.
3. Use the screwdriver with insulated handle. Tools and other metal objects
should not be placed on the battery.
4. Short circuit or reverse connection between the positive and negative termi-
nal of the battery is strictly forbidden.

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 5 Maintenance

5. 2 Checking UPS function

Every time when conducting field maintenance, please check the regular func-
tion of the UPS, including:
1. Check the operation status of the UPS
If the main voltage is within the specifications, the UPS should operate in
normal mode; if the main voltage is abnormal, the UPS should operate in
battery mode. In both cases, there should be no fault indication.
2. Check the transfer between the UPS operation modes
Disconnect the main input to simulate a mains failure, the UPS should
transfer to battery mode and operate normally; then recover the mains
input, the UPS should transfer to normal mode and operate normally
3. Check the LED indicators of the UPS
During the check processes stated above, check that the LED indication of
the UPS agrees with the UPS operation mode.

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 6 Troubleshooting

In the event of an UPS fault, shoot the trouble according to Table 6-1. If the fault still
persists, please contact the customer service center.

Table 6-1 UPS troubleshooting

Problem Possible cause solution
The #1 Fault LED and #6 Internal overheat Ensure that the UPS is not overloaded and the ventilation
LED are on, the buzzer beeps opening is not blocked and ambient temperature is not too
continuously. high. Wait for 10 minutes for the UPS to cool down before
turning it on again. If it does not work. please contact the
distributor or service center
The #1 Fault LED and #5 Internal fault Please contact the distributor or Service center
LED are on, the buzzer beeps
continuously
The #1 Fault LED and #4 Internal fault Please contact the distributor or Service center
LED are on, the buzzer beeps
continuously
The #1 Fault LED and #3 Over-charging The charger of the UPS is defective. Please contact the
LED are on, the buzzer beeps Protection distributor or Service center
continuously
The #8 utility power LED The voltage or frequency of The UPS running in the battery mode. To save you data
blinks the utility power is out of and then close the application in use. Ensure that utility
the input range of the UPS power is within in the input voltage frequency range
（when being activated, the permitted by the UPS
UPS beeps twice every
second for 8 times）
Maybe reversed polarity Please check the polarity of the neutral wiring and the line
(L,N) of site wiring. The wiring
alarm beeps once every 2
minutes
The #1 Fault LED and #2 The UPS overloaded or the Check the load and remove the non-Critical device.
LED are on, the buzzer beeps load device is faulty in Recalculate the load power and reduce the member of
continuously battery mode loads connected to the UPS. Check whether the load
device is fault
The #1 Fault LED and #2 Fan of UPS is not Please contact the distributor or Service center
LED and #6 are on, the buzzer connected or fault
beeps once every second

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 6 Troubleshooting

Problem Possible cause solution

The #1 Fault LED and #2 The UPS output is short Turn off the UPS. Remove all loads. Ensure that the loads
LED and #5 are on, the buzzer circuited are not failed or has no internal short before turn on it
beeps continuously again. If failed, please contact the distributor or service
center
The #10 battery LED blinks Battery is not connected or Check the battery of the UPS and connect it properly. If
its voltage is too low. the battery is damaged, you must replace it promptly
The #1 fault LED is on. The The charger of the UPS is Please contact the distributor or Service center
#10 battery LED is blinks. defective
The buzzer beeps once every
second
The utility power normal and The UPS input breaker is Reset the input breaker
the UPS cannot run in normal tripped
mode
The battery discharge time The battery has not been Keep the UPS connected to utility power persistently for
diminishes fully charged more than 10 hours to charge the battery again
The UPS is overloaded Check the load status and remove the non-critical device
Battery aged Replace the batteries. Please contact the distributor to
obtain the replacement components for battery
The UPS cannot power on The “ON/OFF” button is Press the “ON/OFF” button persistently for more than 1
after pressing the power on pressed to briefly second
key The UPS is not connect to Check the connection of the battery. Turn on the UPS
battery or the battery without load if the battery voltage is low
voltage is too low
Internal fault Please contact the distributor or Service center

When reporting UPS fault, please provide the following information:

The machine model and machine serial No.
The data of fault happened.
The detail of fault, contains LED indications, power condition, load capacity,
buzzer beeps and configuration of battery (if it is the Long Backup time UPS).

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 7 Specifications

7. 1 Electrical

Model C1K C1KS C2K C2KS C3K C3KS

Rating 1kVA/800W 2kVA/1600W 3kVA/2400W
Input system Single phase & earth ground
Rated voltage 220VAC
Voltage range 115VAC～300VAC
Input Frequency 50Hz
Power factor 0.98
Voltage range of
80VAC×(1±5%) ～285VAC×(1±5%)
bypass
Output system Single phase & earth ground
Rated voltage 220VAC
Power factor 0.8
Voltage precision ±2%
1.The output frequency synchronizes with the input
frequency when the input frequency is in the range
Normal
of 46 Hz～54 Hz
Output mode
2.The output frequency is 50Hz when the input
frequency
Output frequency is not in the range of 46 Hz～54 Hz
Battery
50 ± 0.2 Hz
mode
Inverter overload 108%±5%<Load?≤150%±5% 25s transfer to bypass
capacity（Utility 150%±5%< Load <200%±5% 300ms transfer to
power，25?℃） bypass
0ms （Normal mode? Battery mode）
Transfer time
<4ms（Normal mode? Bypass mode）
Crest factor 3:1 (max)
Batteries voltage 36VDC 72VDC 96VDC
Battery capacity×
12VDC×3 12VDC×6 12VDC×8
Quantity
Battery Backup Time（25?℃） Full load ≥
? 5min (Standard)
Charger to 90% battery capacity in 5 hours（Standard）
Battery charge time Dependent on the capacity of external batteries（Long
backup time）

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 7 Specifications

7. 2 Mechanical

Model W*H*D(mm) Weight(kg)

C1K 145×220×355 12 kg
C1KS 145×220×355 6.5 kg
C2K 190×318×383 23 kg
C2KS 190×318×383 10.5 kg
C3K 190×318×433 28 kg
C3KS 190×318×433 11.5 kg

7. 3 Environmental

Item Normal range

Ambient temperature 0?℃～40?℃
Environment humidity 20%～90%（No condensation）
Lower than 1000m: no derating
Altitude
Over 1000m :1% derating for every 100m rise
Storage temperature -15?℃～45?℃

7. 4 EMC

Item Standard Level

ESD IEC61000-4-2 LEVEL4
RS IEC61000-4-3 LEVEL3
EFT IEC61000-4-4 LEVEL4
Surge IEC61000-4-5 LEVEL4

7. 5 Safety
Comply with GB4943-2001,IEC62040-1 and CE requirements.

7. 6 Industry Standard
Comply with EN62040，
YD/T 1095-2000 requirements.

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 8 Warranty

SANTAK its products to be offered free warranty service for three years from the date of
purchase
To obtain service under warranty via an valid guarantee offered by dealers;
To obtain service under warranty via serial number.
In case of UPS fault, please contact local Santak service center and dealer. The trans
portation charges shall be borne by the buyer within the warranty period of 3 years.

As a user of SANTAK, you have the following service:

Three-year warranty (covering batteries purchased from SANTAK)
24-hour helpline：
Service helpline：400-830-3938 / 800-830-3938
Nationwide warranty
Technical support on our web site：
China web site: www.stk.com.cn

This limited warranty does not apply to conditions as follows:

Man-made fault;
Out of warranty;
The finished product of which the serial number is changed or lost;
Damage or loss resulted from force majeure or external causes;
Disassembly or modifications to the unit with no authorization;
Disobeying provisions of operating/using the unit;
Battery over discharged or man-made damage.

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