Government of the People’s Republic of Bangladesh

Department of Shipping
Sample Question Bank for Certificate of Proficiency (COP)
MCQ Exam

Engine Room Resource Management and Application of Leadership and

Team Working Skills (Operational)
(Version: 01)

This document is copyright of © Department of Shipping 2021. All rights reserved. Any
redistribution or reproduction of part or all the contents in any form is prohibited.
 Engine Room Resource Management and Application of Leadership and Team Working Skills (Operational)

1. IMO is responsible: Complete the 3. Human factor can be defined as

about statement by selecting the most __________
appropriate phrases encouraging the i. The entire concept of human
ratification of maritime conventions by behavior
as many flag States as possible: ii. Interrelated Physiological,
i. the development of Psychological and Socio-
international conventions and ethical aspects of a human
recommendations concerning being.
safety and security of shipping iii. Micro and macro issues of
and prevention of marine socioeconomic factor
pollution by ships iv. None of the above
ii. the development of international
conventions and 4. Finding ways to reduce __________
recommendations concerning is a crucial responsibility of
safety of shipping and prevention management.
of marine pollution by ships i. Stress
iii. the development of local and ii. Dissatisfaction
company policies of companies iii. Uncertainty
across the worl iv. None of the above
iv. the implement convention of state
legislations related to shipping 5. Which of the following components
are not part of stress and load
2. Which of the following is the correct management ?
abbreviation of ERM? i. Planning and coordination,
i. Engine Resource Management ii. Time and resource constraints
ii. Engine room Resourcefulness iii. Prioritization
Management iv. control
iii. Engine Relation Management
iv. Engineer Relation Manager 7. Directing, being one of the prominent
functions of Human Resource

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 Engine Room Resource Management and Application of Leadership and Team Working Skills (Operational)

Management that falls under 10. Why ISM CODE is considered to be

__________ integral part of ERM course:
i. Operative functions i. Ensuring Pollution prevention
ii. Technical functions ii. Ensuring safe operation of ships
iii. Managerial functions iii. All of the above
iv. Behavioral functions
11. How “communication” plays a vital
8. Human relation approach refers to role in resource management onboard a
__________ ship?
i. An approach in which crews are i. All operation will be hazardous
facilitated with humanity at the and may result in accident
workplace. Without proper and effective
ii. A shared teamwork between the communication,
employee and the employer for ii. It is perfect method of ensuring
solving problematic issues. compliance with IMO
iii. Forming a group of crews on conventions, international
the work front so as to inspire regulations and port as well as
them to work collectively for flag state implementation.
the company's growth in terms iii. All the above.
of social, economic, and
psychological productivity. 12.What kind of behavior are we looking
iv. None of the above for as a result of ERM course
i. Situational awareness,
9. Which of the following skill require by successful teamwork,
ERM professional? decisions are realistic, share
i. Crew handling workload.
ii. Management ii. Relevant information are
iii. Both i and ii obtained early, shared mental
iv. None of the above model of situation.
iii. Monitoring progress and cross
checking each other.

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 Engine Room Resource Management and Application of Leadership and Team Working Skills (Operational)

13. How has ERM become one of the iv. Basic Labor right
highly focused topic in Shipping
industry? 16. In which year was the STCW
i. It focuses on maintaining a adopted by the IMO?
satisfied workforce. i. 1995
ii. increased customer satisfaction. ii. 2010
iii. It promotes individual iii. 1984
development. iv. 1978
iv. Optimum utilization of
manpower by motivation and 17. Which type of proficiency is most
improving efficiency. pragmatic?
v. It results in maximum output with i. Knowledge based
the increased customer ii. Rule “
satisfaction. iii. Skill “

14. What does a Resource specification 18. Identify which of the following
include? thoughts as “HAZARDOUS”
i. Personal characteristics i. Why take chances, follow the
ii. Physical characteristics rules
iii. Psychological characteristics ii. This can happen to me
iv. All of the above iii. We are all on the same ship
v. All of the above iv. It’s not my job

15 MLC set minimum standards on 19. Which one is “False”

work-related issues. The following are i. The sea is dangerous
example of such labor standards ii. You can not change the law of
except. nature
i. equal type of opportunity and iii. Mistakes are rare or unusual
treatment plan iv. Seafarers have to face many
ii. collective bargaining challenges.
iii. STCW training requirement

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 Engine Room Resource Management and Application of Leadership and Team Working Skills (Operational)

20. Which ONE of the following 23 .Which factors do not affect crisis
conventions was not conceived through management
the IMO? i. Anger
i. STCW ii. Fear
ii. Maritime Labor Convention iii. Survival instincts
iii. SOLAS iv. Attitudes.
iv. MARPOL

24. Which is not the correct way to

handle stress
21. Which of the following takes a full i. Regular deep breathing
interest in the process of strategic ii. Slow down
planning? iii. Structured approach to crisis.
i. Training & Development iv. Start jumping.
ii. Quality Control
iii. Human Resource 25. What is mind storming
iv. Production i. Coming to a decision after lot
of thinking
22. Which of the following tells the ii. Do not take a risk
correct importance of controlling? iii. Be afraid of everything
i. Power to influence people's
behavior 26. What should you do to avoid mental
ii. Process of regulating the SHOCK?
activities i. Run away from problems
iii. An important mental process on ii. Quarrel with others
the part of the manager iii. Be calm and quiet as well as
iv. To ensure that all of the take thoughtful decision.
activities are coordinated as
per the plan. 27 Why should you use PPE for the
. purpose of avoiding loss, injury or
damage to

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 Engine Room Resource Management and Application of Leadership and Team Working Skills (Operational)

Ship, people or environment? iii. In order to achieve perfect

i. Enhance awareness, attitude team work
and action iv. All of the above
ii. To comply with ISM code
iii. None of the above 33. What do you understand by the
written record of duties, responsibilities,
28. Fatigue cannot be caused by and conditions of a job?
following reasons i. Job enrichment
i. Stress ii. Job ranking
ii. Physical illness iii. Job enlargement
iii. Lack of sleep or rest iv. Job description
iv. Political unrest
34. What are the possible factors that
29. How you should not minimize help in understanding the nature of a
traumatic stress ? human being?
i. Settle down i. As per one's behavior at
ii. Deal with emotions his/her workplace.
iii. Rest / sleep ii. Based on how successfully a
iv. Run away from the profession. management team influences an
individual employee or a group.
30. How will you recognize stress? iii. With the help of human
i. Strange behavior behavior's determinants.
ii. Over activity iv. By studying the human behavior
iii. Irrelevant talk of each employee in alliance with
iv. All of the above the organization.

31. Why “ communication” plays a vital 35. What is meant by the factual
role in ERM ? statement of the duties and
i. For preventing close quarter responsibilities?
situation i. Job analysis
ii. In order to avoid “near miss” ii. Job specification

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 Engine Room Resource Management and Application of Leadership and Team Working Skills (Operational)

iii. Job evaluation ii. 77 Hours

iv. Job description iii. 65 Hours
iv. 60 Hours
36. For which of these cases have the
IMO and ILO jointly produced 39. Which of the following refers to the
guidelines'? term quality improvement?
i. A tanker caught fire after an oil A team effort.
spill i. Achieved by PSC inspector.
ii. A group of officer and ratings ii. Achieved by company ISM
onboard a ship accused the policy and safety management
Master of violating rest hour system and good team leader
policy . iii. Tough job; somewhat impossible
iii. Crane spare part to the ship does task.
not meet the technical
specification, according to the 40. An SMC is issued to a ship as
Chief Engineer complete the above statement by
iv. Ship cargo was damaged due to selecting ONE.
a super typhoon i. Proof that management
strategies are being set.
37 Which of the following correctly ii. proof that a safety
defines the Human Resource management system is in
Department? place in accordance with the
i. Functional department ISM
ii. Service department iii. proof that the vessel complies
iii. Line department with the ISPS code
iv. Authority department iv. proof of compliance with MLC
2006
38. For effective resource
management and avoid fatigue, each
crew has to take rest weekly minimum
i. 70 hours

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41. Which code established safety 44. Which MARPOL Annex is

management objectives and required concerned with the control of pollution
companies to set by noxious liquid substances in bulk?
Up a safety management system of i. Annex lll
SMS? ii. Annex lV
i. STCW iii. Annex I
ii. ISPS iv. Annex ll
iii. ISM
iv. ILC 45. Which of the following is enhanced
by 360-degree feedback?
42. What does mean job evaluation? i. Management level decisions
i. Importance of different jobs within ii. Support level in-charge feedback
the organization. iii. Concern crew feed back
ii. Crew apprisal. iv. All of the above
iii. Determining the relative worth of
various jobs within ship in 47. Which of the following involves one
monetary terms. to one interaction among ship
iv. Analyze any shortcomings and management level, Office management
further better procedure to and the crew?
implement, discuss in team i. Motivation
after completion of the task. ii. Assertiveness
iii. Training
43. What is included in the content of iv. Situational awareness
the job description on board task ?
i. Educational qualification for that 48. . The IMO adopted MARPOL in
particular task and it has been amended by the
ii. Place, task and details work done protocols of 1978 and 1997 and kept
procedure description updated with relevant amendments.
iii. Both i and ii Complete the above statement with the
iv. None of the above ONE most appropriate year
i. 1978

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ii. 1958 52. Personnel management specifically

iii. 1973 deals with human resources in respect
iv. 1964 of
i. Their assertiveness
ii. Their development
49. Which of the following is involved in iii. Their motivation
the in-basket training? iv. All of the above
i. Simulation
ii. On-the-job training 53. Which of the following is true?
iii. Vestibule training i. Principles of general
iv. Coaching management apply to Resource
management
ii. Resource management considers
that planning, decision making,
50. The first version of the SOLAS was effective management of crews,
adopted in1914 in response to the time-based, well organized.
disaster.Complete the above statement iii. Personnel management deals
by selecting the ONE. with the relations of onboard
i. Titanic personnel towards an onboard
ii. Exxon Valdez task
iii. Torrey Canyon iv. All of the above
iv. Herald of Free Enterprise

54. Resource management is a (an.

51. Resource management is also i. Approach
called as ii. Point of view
i. Onboard store /spare iii. Technique of thinking
management iv. All of the above
ii. onboard crews management
iii. Both i and ii
iv. None of the above

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 Engine Room Resource Management and Application of Leadership and Team Working Skills (Operational)

55. The subject matter of Resource

management is 59. The following which is not Principle
i. Store, spare and human being of Personal Policies
ii. Capital investment i. Principle of common interest
iii. Wages and incentives ii. Principle of Development
iii. Principle of recognition of trade
56. The following is a function of ERM unions
and leadership iv. Principle of team spirit
i. Training and development of
crews 60. Which international maritime
ii. Recruitment and selection of regulation establishes basic
crews requirements for training. certification
iii. Wages and salary of crews and watchkeeping for seafarers?
iv. decision making technics, i. ISM
Planning and organizing ii. MARPOL
iii. STCW
57. The following principle of Resource iv. SOLAS
management reduces stresses to
perform task successfully 61. The following factor(s. affect(s.
i. Principle of fair reward resource planning
ii. Principle of joint management i. Working hours
iii. Principle of Decision making ii. Nature of task
Technics iii. Performance rate
iv. Principle of team spirit iv. All of the above

58. Resource management policies are 62. Satisfactory resolution of the

related with _____ disputes may avoid the following
i. FLAG State i. None co-operative actions
ii. ISM ii. ill will
iii. SOLAS iii. Strikes
iv. ISPS iv. All of the above

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63. If the productive man hours lost are 67. The following is not an indication of
less, their available productive hours will physical stress
be i. Biting Nails, Clenching fists and
i. More jaws
ii. Less ii. Tapping feet on the floor,
iii. Same Hunching Shoulders
iv. None of the above iii. Tapping finger on chair/table,
Wrinkles on forehead
iv. Fever, coughing
64. ________ method of training is
connected to real life problem.
i. Conferences 68. The fundamental objective of every
ii. Case study organization is
iii. Management games i. Survival
iv. Sensitivity training ii. Achieving Targets
iii. Profit
iv. Compete in competition
65. Leaders must have the following.
i. Sensibility
ii. Conceptual skill 69. The characteristics of human
iii. Human relation skill resources are ____ in nature.
iv. All of the above i. Homogenous
ii. Heterogeneous
iii. Ductility
iv. None of the above
66. Advantage(s. of task planning are
i. Reduces workload 70. The scope of Engine resource
ii. Tap potentials of crews management includes
iii. Motivates crews i. Procurement
iv. All of the above ii. Development
iii. Compensation

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iv. planning
75. Prejudice means
71. ______ states the way about what i. An opinion formed without
are the activities that need to be examination
conducted, when it is to be conducted ii. Preliminary examination
and how to conduct it. iii. An introductory piece
i. Planning
ii. Organizing 76. The following topic mean false
iii. Decision Making i. KPI = Key Performance
iv. None of the Above indicators
ii. SMART = Specific, Measurable,
72. Human Resource Planning is a part Achievable, Relevant & Time
of _____ function of the organization. Based
i. Operational iii. SWOT = Systematic
ii. Managerial Management Technique
iii. Analytical
iv. Planning 77. What is the topic of Leadership
management?
73. The operational function of ERM i. Stress and its management
does not include ii. Time & Work Management
i. Planning iii. Planning & Organization
ii. Decision making Technics iv. All above
iii. Crews Safety and prioritization
iv. Employee engagement 79. How you develop leadership and
management skill as per STCW 2010
74. How can we reducing the Vessel from
accident by day or night. i. international maritime
i. By using bridge equipment’s convention and
ii. By the proper use of resource recommendations and national
& all legislations.
iii. By proper use of knowledge

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 Engine Room Resource Management and Application of Leadership and Team Working Skills (Operational)

ii. international maritime convention ii. effective communication and

and social life maintain Situational Awareness
iii. shipboard management and iii. Decision reflects team
international maritime convention experience, assertiveness and
iv. From Master and DPA , SOLAS motivation
, MARPOL and STCW iv. All above

80. In leadership core point as per 83.What factor you will consider for the
STCW 2010, please tick which is not decision-making technique.
correct. i. course of action, situation and
i. task and workload management risk assessment.
ii. Knowledge and effective ii. Identify and consider generated
resource management option
iii. Knowledge and decision-making iii. Consider physical strength and
techniques evaluation of outcome
iv. work hard and earn a good effectiveness
reputation from management iv. All above

81.What points you will consider for 84.How do you define “control” based
stress management as per STCW 2010 on the principle of basic interpersonal
i. planning and co-ordination needs?
ii. personal assignment and monitor the subordinates tasks or
Prioritization accomplishments
iii. Time and resource constant i. ability to give orders and push for
iv. communication the achievement of target goals
v. all above ii. empowering crew to take control
of their work by delegating
82.What point will you consider for responsibility
effective resource management? iii. ability to make decision
i. allocation assignment and iv. All the above
prioritization of resource

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85..Why is democratic leadership not iii. creates common understanding

considered lasting and ideal ? of the task assigned to the team
i. The majority does not necessarily
have the best decisions 89. The UPI Team leadership Method
ii. It suppresses initiative among enables you to understand how to
crewmembers develop powerful, creative , self
iii. It is solely based on the employed teams,UPI stands for
principle of status power i. Universal, power, Interaction
ii. Unwilling, Power, Initiative
86.The typical authoritarian or semi- iii. Understanding, planning,
authoritarian leadership style is solely Implementation
based on the principle of
i. personal power 90.The first phase in the UPI model is
ii. status power the think , know, and feeling phase .
iii. expert power what is the goal of this phase?
i. to create a common
87.In which phase of the UPI model understanding of the task
does the leader,along with his assigned to the team
subordinates, plan for the ii. to plane for the implementation of
implementation of the team’s ideas? the teams ideas
i. Implementation phase iii. to give orders
ii. planning phase
iii. understanding phase 91. A work team is defined as a small
collection of people who commonly
88. What is the responsibility of the share most of the following
leader on the 3rd phase of the UPI characteristics expect
model? i. ability to act in manner
i. plans for the implementations ii. team consciousness
of the team ideas iii. a sense of shared purpose
ii. gives orders iv. a good sense of humor

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92. ERM are emphasized in STCW resources and situational

2010 and they indicate ten soft skills. awareness
These are emphasized because of their
importance and relate to 93. Leadership is all about vision, broad
i. assignment, allocation, perspective, will power and ability to
communication, decision- motivate and guide people. In a
making, leadership, organization there are 3 type of leader
consideration of team i. Strategic leaders, Tactical
experience, assertiveness, leaders and Operational leader
teamwork, prioritization of ii. Strategic leaders, Support leader
resources and situational and Operational leader
awareness iii. Management leader, Tactical
ii. assignment, allocation, leaders and Operational leader
communication, decision-making, iv. Management leaders, Support
leadership, consideration of team leaders and Operational leader
experience, assertiveness,
teamwork, prioritization of 94. KPI(Key performance indicators are
resources and shipping Business vital factors and issues of an
iii. Seamanship, allocation, organization that are measurable and
communication, decision-making, which reflects the goal of an
leadership, consideration of team organization that are key to the
experience, assertiveness, attainment of success for the
teamwork, prioritization of organization. A ship can have KPI but
resources and situational below which one is not KPI
awareness i. Speed it maintained
iv. assignment, allocation, ii. Time lost during breakdowns
communication, decision-making, iii. percentage of successfully PSC
leadership, consideration of team inspection with minimum
Education, assertiveness, observation
teamwork, prioritization of iv. Having Finest Chief engineer
on board.

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95. KPI Five smart management identified and removed from the
techniques for set up goal team.
i. Specific, Measureable, ii. To ensure that each crew
achievable, Relevant and Time member works independently
based iii. To satisfy the management
ii. Specific, Number , achievable, iv. To ensure that the collective
Relevant and Time based and complementary skills of
iii. Specific, Measureable, each crew member can make
Knowledgeable, Relevant and up for individual limitations.
Time based
iv. Specific, Measureable,
achievable, knowledge and 98. Which one of the following is NOT a
Time based means by which both the team leader
and team members can reach common
96. Select. from the options given the goals?
word that most accurately completes the i. By sharing information and
following statement. "Team leaders seek knowledge
to create the conditions that enable ii. By each making their own
team members to reach common. decisions
i. Impressions iii. By building on each other's
ii. Preferences strengths
iii. Goals iv. By working together
iv. Power
99. The ratings and junior officers highly
97. Which one of the following respect the Bosun because of his
statements best describes why it is experience,age and personality and
important to have effective team they often seek his advice on personal
leadership? and family matters. In the context of
i. To ensure that uncooperative leadership, which one of the types of
crew members will be easily power does the Bosun have?
i. Expert power

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ii. Personal power critical situations they are acting as

iii. Status power the...
iv. Information power i. front figure
ii. negotiator
100. Which one of the following iii. conflict manager
statements best describes the term iv. informer
'leadership'?
i. Using resources economically 103. Is the following statement correct
ii. Getting the job done through in relation to work teams onboard ship?
others "Being on board a ship does not
iii. Directing team members on necessarily mean being part of a team."
what to do i. The statement is incorrect
iv. Making people happy and because the shipboard
satisfied organization is always
considered to be a team
101.Democratic Leadership style is NOT ii. it is correct because teams do not
considered lasting and ideal because really exist on board the ship
i. it focuses on achieving the goal iii. it is correct because not all
ii. majority is not necessarily the shipboard organizations possess
best group to make competent the Characteristics of a team,
decisions such as common goals,
iii. it prevents crew members Interdependency and team
taking the initiative. consciousness
iv. it is solely based on the principle iv. The statement is incorrect
of status power because even the engine and
deck Departments are
102. A good leader is capable of considered to be teams
performing their duties by varying their
role and their conduct. When carrying 104. The ship's Electro-Technical Officer
out risk assessments and dealing with (ETO. has the respect from all officers
.the crew and the Superintendent

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because of his excellent work iv. a common goal."

performance. in the context of
leadership, which one of the types of 107. Typically.an authoritarian
power does the ETO have? leadership style is solely based on the
i. Status power principle of
ii. Expert power i. information power
iii. Information power ii. status power
iv. Personal power iii. personal power
iv. expert power
105. Increasing the environment for the
team to flourish and assemble.which 108. The Chief Engineer observes that
one of the following principles is NOT although highly motivated the Fourth
correct" Engineer lacks competence to do the
i. The leadership style of the leader assigned maintenance tasks. Based on
should have an important the principles of situational leadership.
Positive influence on the behavior which one of the following should the
of team members Chief Engineer do?
ii. The leader should create an i. Report this to the Master and let
environment that is pleasant for them address the situation
the team to assemble itself ii. Observe further and wait until
iii. The leadership style should Fourth Engineer takes the
match the team's culture initiative and asks for guidance
iv. The leader should use force to iii. Provide more guidance and
assemble team members coaching to the Fourth Engineer
iv. Show lower assertiveness
106. "A work team is defined as a small
collection of people who share all of the 109. The three interpersonal needs
following characteristics EXCEPT. which must be fulfilled in order to create
i. team consciousness good teams are known by the acronym
ii. a sense of shared purpose CIWhich one of the following terms is
iii. common nationality

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the interpersonal need represented by ii. just wait for the leader's decision
the letter 'A' in the acronym CIA? iii. be more committed to the
i. Attitude team's goal because they feel
ii. Application they own the idea."
iii. Authority iv. only participate because they are
iv. Appreciation forced to do so

110. Second Engineer ensures that 112. The second phase of the UPI
new crew members are properly model(. Understanding ,planning and
informed before they start any implementation. is when the leader and
maintenance work by explaining the other responsible employees
task, the risks involved, based on the i. start planning how to implement
latest risk assessment. and by the ideas of the team
answering their queries. Which phase ii. give orders
of the UPI Team Leadership iii. create a common understanding
(understanding ,planning and of the task that the team is
implementation. Model is represented confronted with."
in this example? iv. try to understand the situation
i. implementation
ii. Follow-up 113. During the third phase of the UPI
iii. Understanding model (understanding ,planning and
iv. Planning implementation., the leader.
i. gives orders to the team."
111. One of the outcomes of ii. starts planning how to implement
empowering team members especially the ideas of the team
when they are involved in team iii. generates options for the team
activates such as the development of iv. creates a common
ideas. is that they will understanding of the task that
i. usually hesitate to cooperate the team is confronted with
because they are vulnerable to
criticism."

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114. The UPI Team Leadership Model is iv. Wrong decisions may result
a way to understand how to develop into accidents, injuries , lost
powerful, creative and self-empowered business, Jeopardized Career
teams. The abbreviation UPI stands
for... 117. All of the following are forms of
i. uniformity. Planning and decision making except which option?
interpretation i. Saying Yes or no
ii. understanding, progressing and ii. Turning Left or right
implementation iii. Reading SMS Manual
iii. uniformity. Planning and iv. Going ahead or stopping
implement at on.
iv. understanding, planning and 118. According to STCW 2010 Manila
implementation Amendments, all of the Following
shipboard personnel Are required to
115. Low follower readiness is shown by have knowledge and ability to apply
those who are... decision making technics Except----
i. unable and unwilling i. Ratings
ii. Able but unwilling ii. Engine Officer
iii. Able and willing iii. Electro-Technical Officers
iv. unable but willing. iv. Deck Officers

116. Seafarers should possess good 119. Master called for a meeting to
decision making techniques because -- discuss where to allocate the ship’s
- recreational funHe facilitated the
i. Crucial decision are made on meeting and allowed the officers and
based on intuition. crews to give their suggestions. After
ii. They are not responsible for the the discussion all voted and the master
safety of the vessel, its cargo and followed the decision of the majority.
crew What decision making style Did the
iii. It is all right to commit errors at master use in this scenario?
the beginning i. Collaborative

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ii. Dictatorship iii. Individual Consultation

iii. Consultative iv. Institutes
iv. Autocratic
123. In this decision making style, You
120. What decision making style do you have the absolute authority to make the
use when disclose your intention and decision based on what you currently
ask other individuals for specific know or aware of without consulting
information or opinion? Anybody
i. Closed autocratic i. Open Autocratic
ii. Individuals Consultation ii. Collaborative
iii. Collaborative iii. Defensive
iv. Observation Techniques iv. Closed Autocratic

121. The Decision making style of 124. This Decision Making tool is used
individuals consultation is most suitable to make a collective assessment
in which of the following situations? involving different individuals without
i. Investigate an accident fear of being criticized opposed or
ii. Handle an emergency situation Taken for granted
such as pirate attack i. Questioning Techniques
iii. Conduct a risk assessment ii. Observation Techniques
iv. Contain Oil Spill iii. Brainstorming
iv. Active listening
122. Without disclosing his intention,
the chief Mate asked the Chief engineer 125. When are consultative and
about remaining onboard(ROquantities collaborative Decision making styles
of Fuel Oil(FO. and Diesel Oil (DO. to applicable?
compute the maximum loadable cargo. You are fully competent on the subject.
What decision making style did the chief i. The Team member’s commitment
mate use? to the decision is important
i. Collaborative ii. The affected individuals are
ii. Open Autocratic mandated to follow your decision

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iii. You Have little time available be realistic, practical or appropriate to

to make the Decision. the situation.
i. Decision
126. The acronym SWOT stands for ii. Alternatives
strengths, weakness, opportunities and iii. Feasible options
– iv. Raw options
Team
i. Threats 131. In Decision Making technique, the
ii. Time Constraints two options that are assessed to be the
iii. Training most workable are called---
i. Best option
127. SWOT Analysis is a Decision ii. Invalid option
making tool that can be used for which iii. Feasible options
step in the iv. Raw options
Decision-Making process?
i. Evaluating outcome effectiveness 132. A decision made in simple
ii. Generating options situation and based solely on personal
iii. Allocating resources Experience, Common sense or intuition
iv. Assessing the situation is called ------
i. Analytic
129. In the question techniques, what ii. Fast Tracked
type of Question should you use to iii. Intuitive
encourage Generous response? iv. Complex
i. Open
ii. Closed 133. Which of the following options is an
iii. Formal appropriate non-verbal skill for active
iv. Probing listening?
i. Continue what you are doing
130. What type of options remains after ii. Avoid distractions
eliminating those that do not appear to iii. Show an intimidating stare
iv. Cross your hands

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134. This step in the decision making i. Productive

process deals with creating the correct ii. Homesick
picture of the situation. iii. Bored
i. Step 4 – Assess the options iv. Less productive
ii. Step 2 – Assess the situation
iii. Step 1 – Define the problem and 139. The Chief is assisting the port
setting the goal inspector with cargo documentation. He
iv. Step 3 – Generate the options needs to read the draft for calculating
the cargo quantity but it is more urgent
and important that he provides the
136. As an official , which of the document to the inspector right away.
following techniques should you NOT Which of the following options should
use to maintain an appropriate level of the Chief Mate do to address this time
shipboard workload? constraint?
i. Planning i. Delegate the task to the Third
ii. Elimination Mate
iii. Delegation ii. Ask the Captain for advice
iv. Prioritization iii. Wait until the first task is
completed
iv. Attend a training on time
137. It is the perceived amount of effort management
that is being demanded from an
individual for a particular perio
i. Workload 140. All of the following are task
ii. Schedule workload management tools
iii. Maintenance EXCEPT………..
iv. Task i. Planning
ii. Prioritization
138. Seafarers with low workload have iii. Replacement
the tendency to become all of the iv. Coordination
following EXCEPT……………

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141. Shipboard workload can be iv. Ship is engaged in short

assessed by considering the perceived voyages
difficulty level of the tasks, its urgency
and importance and…………….. 144. Which of the options below
i. Vessel speed exemplify proper ways of addressing
ii. Type of cargo time and resource constraints?
iii. Available time i. Request the necessary spares,
iv. Results of previous inspections provisions, or supplies
according to inventory and
projected future requirements
142. While the ship is at port, an AB ii. Put pressure on the subordinates
became sick and was immediately sent to meet the deadlines.
home for medication. The replacement iii. Send a complain to the company
was still being processeWhile waiting for and keep quite.
the replacement’s arrival, the ship was iv. Ensure that the planned
short of one deckhand in cleaning the maintenance system (PMS. is
cargo holThis lack of personnel in an religiously followed.
example of……….
i. Accident 145. All of the following are external
ii. Time constraint factors that can cause resource
iii. Safe manning constraints EXCEPT…………….
iv. Resource constraint i. Company budget
ii. Trade route
143. In which of the following iii. Supplier delay
situations will shipboard crew gave a iv. Commercial demand
high possibility of experiencing time
constraints? 146.Time constraints are caused by
i. Ship is at anchor waiting for berth factors that you may or may not have
ii. During long navigation control on. Some examples of factors
iii. Ship is drifting and awaiting that you have control on are work
voyage instructions habits,…………and prioritization skills.

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i. Competence
ii. Commercial demands 150. A senior officer who provides too
iii. Environmental conditions much input, direction and review of the
iv. Trade route delegated work to a junior officer or
rating is doing……… which is the
147. Which of the following options opposite effective delegation.
correctly describes coordination? i. Leadership
i. It avoids overlapping of tasks ii. Coordination
ii. It makes all shipboard crew iii. Micromanagement
motivated iv. Assignment
iii. It ensures completion of tasks
as scheduled 151. The third Engineer was issued with
iv. It eliminated less prioritized tasks. five work orders by the chief Engineer.
All of these maintenance jobs are due
148. Soliciting feedback for personal is within the week. Assuming that the
done during ….to find the outcome and Third Engineer has no other activities
to determine what needs to be improved except for these five maintenance jobs.
and what practices should be retained. How should he/she prioritize the tasks?
i. Briefing i. Prioritize the work order which is
ii. Planning easiest to complete
iii. Toolbox talk ii. Prioritize the work order with the
iv. Performance appraisal most immediate due date.
iii. Prioritize the work order which
149. Which of the following options is a can be completed in the shortest
feedback mechanism to check if time.
planning outcomes are achieved after a iv. Ask the second Engineer how
number of shipboard operation? to prioritize these work orders.
i. Debriefing
ii. Safety meeting 152. As tasks become …..the higher the
iii. Toolbox talk workload becomes.
iv. Briefing i. Urgent

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ii. Coordinated considered distractions and should be

iii. Completed avoided as much as possible.
iv. Fewer i. Not urgent and not important
ii. urgent but not important
iii. not urgent but important
153. During cargo loading operation of a iv. urgent and important
crude tanker , the Deck watch keeper
continuously monitors the cargo level. 156. Which one of the factors given in
He considers this task as the options the most likely to make
……………that he needs to prioritize to someone stresse
achieve the teams goal of safe i. Goals
operation and avoid overflow. If indeed it ii. Demands
overflows, it will trigger an urgent and iii. Coping
important activity that is considered iv. Stressors
critical
i. Urgent but not important 157. Select the one term from those
ii. Urgent and important given in the options which most
iii. Not urgent but important accurately completes the following
iv. Not urgent and not important statement. "All of the following are
physical symptoms of stress EXCEPT
154. While urgent activities lead to the for...
achievement of another person’s goals i. Sadness
,important activities have outcomes that ii. Headaches
lead to the achievement of…… iii. Difficulty in breathing
i. Personal and/ or team goals iv. Dizziness
ii. The Master’s goals
iii. Higher safety standards 158. Which ONE of these components
iv. Shipboard management’s goals of communication confirms to the
sender that the message was correctly
155. Which of the activities do not lead received and interpreted?
to the achievement of any goals and are i. Verification

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ii. Sender 161. Misunderstanding is likely to

iii. Feedback happen. Which Two of these are
iv. Contex examples of voice less communication?
i. Ship to ship VHF call
159. The chief engineer asked the fourth ii. Hand signals
engineer to give him the fuel ROB iii. Verbal Instruction
figures, The instruction Was not clear to iv. Phone call to ship’s agent
the fourth engineer, but he simply said
“Yes sir!” in order to avoid looking 162. Which of the personal attitude is
foolish.Which ONE of the types of required for effective communication?
communication barrier is the above an i. Defensiveness
example of? ii. Distorted perception
i. Lack of time and planning iii. Selective hearing
ii. Noise iv. Trustworthiness
iii. Competence level
iv. Fear
163. Which one of these would be the
best course of action when issues are
160. You are the 2nd Engineer and you raised in meeting that are not originally
notice that tools are scattered and part of the meeting agend
improperly secured in the workshop. i. Disregard any new issues that
You expect the Fitter to secure these are not part of the original
tools after every usage. Which One of agenda.
these best describes the most ii. Tackle this new issue instead of
appropriate course of action that you the original agenda.
can take? iii. Take note of this new issue and
i. Instruct the 3rd Engine to make a put it on the agenda for the next
report about this meeting
ii. Instruct the fitter to call you iv. Extend the time until all newly
iii. Talk to him face to face raised issues are tackled
iv. Disregard it.

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164. You observed that the third mate to the ‘ effect’ part of the
has not been doing the maintenance communication?
jobs for lifesaving and firefighting i. I would like you to wear
equipment.Following , which ONE of appropriate shoes always while
these statements would it be best to use you are inside the galley
in approaching the issue with the third ii. This is unsafe and sets a bad
mate ? example for the mess man.
i. Give me three reasons why I iii. I noticed that you have been
should not send you home. You wearing slippers while working
fail to check the life saving and inside the galley
firefighting equipment again. iv. Hi chief , I Would like to talk to
ii. I Just don’t understand why you you about safety improvement
failed to inspect all life saving and in the galley.
firefighting equipment again . you
own me an explanation. 167. Which ONE of these actions is
iii. I observed that you were not generally associated with good listening
able to inspect all life saving skills?
and fire fighting equipment i. Maintaining an appropriate
again. I Would like to know level of eye contact
your challenges so that I may ii. Learning back in your chair while
be able to assist you. in a meeting.
iv. You are irresponsible. Explain iii. Answering your phone while in
why you failed again to inspect all the middle of a conversation with
life saving and firefighting another person .
equipment. iv. Taking to a person while
working on the computer
165.Here is a corrective feedback
message forwarded by the master to the 168. Select from these the ONE which
chief cook Based on the feedback , is NOT an example of external
which ONE of these statements refers communication.

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i. The third mate reports the ship’s ashore and communication

position to vessel Traffic between people onboard the
information system ship.
ii. The Captain Contacts the Chief iv. It should be based on the
Mate Through VHF at forward language of the majority group
mooring station
iii. The vessel report ETA to port 171. Which one of the following types of
control conflict is linked to self – esteem, loyalty
iv. An officer makes a DSC call to , or breaking one’s trust and rejection?
another ship i. Technical conflict
ii. Personal conflict
169. Which of the item not best suited iii. Values conflict
for use in internal communication? iv. Interest conflict
i. Intercom
ii. Written messages 172. You are a junior officer. You heard
iii. VHF Radio that an engine telegraph order "dead
iv. Satellite phone slow ahead" was requesteYou observed
that your experienced senior officer
170. Which one of best describes how acknowledged the order but set the
communication should be onboard the telegraph to "dead slow astern"
ship insteaHow will you react in this
i. It should be characterized by situation?
lengthy exchange of messages i. Ask someone to confirm your
here through email phone calls understanding
ii. It should be charactized by ii. Never question the senior officer
simplicity. Directness, and action
usage of standard marine iii. tell the senior officer right
communication phrases. away that it should be dead
iii. There are no fundamental slow ahead.
differences between
communication with people

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iv. wait and see until the officer iii. Prior and during the bunkering
realizes that he made a wrong operation. take manual
action. sounding and compare with
auto ullaging and sounding
173. Lower assertive leadership is book
suitable in situations where iv. Take manual sounding when
management and commitment of order by the Chief Engineer
subordinates are necessary. This is
most appropriate to use in which of the 175. How should you react upon
following situations? hearing an alarm
i. Managing operation i. Acknowledge the alarm and wait
ii. debriefing ii. Acknowledge the alarm then
iii. Toolbox talk reset
iv. Abandon ship iii. Reset the alarm then wait if it
goes on again
174. In co-ordination with the Chief iv. Put the alarm to silent mode then
Engineer, you are assigned to monitor reset
the fuel oil tank during bunkering
operation. The bunker tanks are fitted 176. When you are carefully observing
with automatic ullaging system. What a potential danger, yow situational
appropriate action should you do to awareness is at
eliminate the factor of complacency and i. Level 3
over reliance on the ullaging system to ii. Level 2
ensure a safe bunkering operation? iii. Level 1
i. Take manual sounding only when 177. Standard manning and rest hours
you hear the high alarm are categorized under what type of
ii. Always trust that the indicators resource constrains?
will show accurate reading as i. Regulatory constraints
what has been oh seen in the ii. Physical constraints
past iii. Dependencies on other tasks
iv. Inadequate constrains

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