Faculty of Cyber Physical System

Dept. of IoT and Robotics Engineering (IRE)

Project Proposal

Project title: Cloud Kitchen Management System

Course Tile: System Engineering

Course code: ICT 4357

Submitted by: Submitted to

Md. Tanjib Riasat (ID: 2001008) Saurav Chandra Das

Chayon Kumar Das (ID: 2001015) Lecturer,

Suvro Kumar Das (ID: 2001021) Dept. of SE, BDU.

Session: 2020-2021

Level- 3 Term- 1

Submission Date: November 17, 2024

1: Executive Summary

The Cloud Kitchen Management System (CKMS) is an integrated platform designed to

support the operations of cloud kitchens and virtual restaurants. With the rapid rise of food
delivery services, cloud kitchens have emerged as a cost-effective alternative to traditional
brick-and-mortar establishments. The CKMS will address the challenges faced by cloud
kitchens, including order management, inventory control, customer interaction, and delivery
management, by providing a streamlined, centralized solution.

This system aims to:

● Automate kitchen operations for efficient order handling.

● Provide real-time customer interaction through online ordering and tracking.
● Support scalability for multiple virtual kitchens within the same platform.

By adopting CKMS, cloud kitchen owners will be able to enhance customer satisfaction,
optimize resources, reduce operational costs, and gain valuable business insights through
analytics.

2: Project Overview

What is a Cloud Kitchen?

A cloud kitchen (also called a ghost kitchen) is a food preparation facility that operates
exclusively for online food delivery. Unlike traditional restaurants, cloud kitchens do not have a
dining area or serve walk-in customers. They exist solely to prepare and deliver food to
customers who place orders online. The rise of delivery-only services such as Uber Eats,
DoorDash, and Zomato has fueled the popularity of cloud kitchens.

Need for the Cloud Kitchen Management System

As cloud kitchens grow in popularity, the need for a comprehensive management system
becomes evident. Managing orders, kitchen staff, inventory, customer preferences, and delivery
logistics can be challenging without an integrated solution. CKMS aims to automate and
streamline these tasks to improve operational efficiency and reduce human error.

Target Audience

● Cloud Kitchen Owners: To manage multiple virtual kitchens, monitor kitchen

performance, and ensure timely order deliveries.
● Restaurant Managers: To efficiently manage inventory, orders, and customer service in
a digital environment.
● Customers: To provide them with a seamless online ordering experience, real-time
order tracking, and personalized recommendations.
3: Objectives and Goals

Primary Objectives

● Automate Order Management: Reduce human error and delay in processing orders.
● Optimize Kitchen Operations: Improve resource management, cooking time, and
minimize waste.
● Enhance Customer Interaction: Provide a user-friendly platform for placing orders,
tracking deliveries, and submitting reviews.
● Provide Real-Time Analytics: Offer business insights related to sales, customer
behavior, and kitchen performance.

Specific Goals

● Real-Time Updates: Ensure customers and kitchen staff are always in sync regarding
order statuses and delivery timelines.
● Menu Customization: Allow restaurants to modify their menus and pricing easily.
● Scalable System: The system will be flexible to support multiple cloud kitchens and
virtual restaurants.

4: System Features - Customer-Facing

Online Ordering

Customers can view menus, place orders, and customize dishes (e.g., toppings, spice levels,
dietary preferences). The platform will display real-time menu availability, enabling customers to
make informed decisions.

Real-Time Order Tracking

Customers will receive notifications about order status, including order confirmation, preparation
stage, and estimated delivery time.

Customer Accounts

Users can create profiles to store their contact information, delivery addresses, and order
history. This makes repeat orders faster and more efficient.

Promotions and Discounts

CKMS will support promotions such as discount codes, seasonal offers, and loyalty programs,
encouraging customer retention.

Reviews and Ratings

After receiving their orders, customers will be prompted to leave feedback about the food and
service, allowing restaurant owners to improve quality.

5: System Features - Admin/Restaurant Owner

Restaurant Profile Management

Cloud kitchen owners can create and manage multiple restaurant profiles with unique menus,
hours of operation, pricing, and promotions.

Order Management

A centralized dashboard will enable the admin to manage incoming orders, accept or cancel
them, track preparation stages, and allocate resources to fulfill orders in a timely manner.

Inventory Management

The system will provide real-time inventory tracking, alerting restaurant owners when stocks are
running low, and automatically generating restocking orders to suppliers.

Analytics and Reporting

Admins can generate reports showing sales trends, peak ordering times, customer preferences,
and kitchen performance. This will allow data-driven decisions to optimize operations and
maximize profitability.

Payment Gateway Integration

The system will integrate secure payment gateways like Stripe or PayPal for seamless online
payment processing, supporting both card payments and digital wallets.
6: System Features - Staff Management

Order Preparation Management

Kitchen staff will receive real-time order details, with clear instructions on food preparation. The
system will prioritize orders based on time and complexity to reduce preparation delays.

Delivery Management

Cloud kitchens often work with third-party delivery services. CKMS will integrate with these
services to provide real-time updates on delivery status and estimated delivery times.

Task Management

The system will enable kitchen staff to manage tasks such as ingredient preparation, cooking,
and packaging, ensuring smooth workflow and avoiding delays.

Inventory Management Alerts

Automatic alerts will notify staff when supplies are low or nearing expiry, helping maintain a
well-stocked kitchen and reducing food wastage.

7: System Architecture

Frontend

The customer-facing interface will be developed using React.js, a robust JavaScript

framework known for its flexibility and fast rendering. This will allow the system to display
menus, handle user input, and track orders in real-time.

Backend

The backend will be built using Node.js (with Express.js) or Django to handle APIs, business
logic, and database connections. The backend will interact with the frontend to process orders,
store user data, and send notifications.

Database

The system will use MySQL or PostgreSQL for managing structured data, such as user
profiles, orders, and menu items. MongoDB may be used for non-relational data such as
customer reviews.

Payment Integration
The backend will integrate with Stripe or PayPal to handle online payments securely.

Real-Time Data

The system will use Socket.io to deliver real-time updates to both the customer and kitchen
staff regarding order statuses and delivery updates.

8: Technologies Used

● Frontend Development:
○ React.js for creating a dynamic and responsive user interface.
○ HTML5 and CSS3 for responsive design.
● Backend Development:
○ Node.js (with Express.js) or Django for backend services and API integration.
○ Socket.io for real-time communication between the customer and the kitchen
staff.
● Database:
○ MySQL or PostgreSQL for structured data.
○ MongoDB for unstructured data such as reviews.
● Payment Gateway:
○ Stripe and PayPal for secure payment processing.
● Real-time Data:
○ Socket.io for order tracking and notifications.

9: Project Methodology

Agile Development

The development of CKMS will follow an Agile methodology to ensure iterative development,
continuous feedback, and flexibility in feature implementation.

Development Phases

1. Planning & Requirement Analysis:

Define system requirements, technical specifications, and gather input from
stakeholders.
2. Design:
Create wireframes, user interface designs, and architectural blueprints.
3. Development & Unit Testing:
Implement backend and frontend functionality and conduct unit tests to ensure each
module works as expected.
 4. Integration & System Testing:
Integrate all modules and conduct extensive testing to identify bugs and ensure the
system works cohesively.
5. Deployment & Maintenance:
Deploy the system to a cloud platform and provide ongoing maintenance and support.

10: Timeline

Phase Duration Start Date End Date

Planning & 2 Weeks Aug 1, 2024 Aug 14, 2024

Requirements

Design 2 Weeks Aug 15, 2024 Aug 28, 2024

Development 6 Weeks Aug 29, 2024 Oct 9, 2024

Testing & QA 6 Weeks Oct 10, 2024 Nov 20, 2024

Deployment 3 Weeks Nov 21, 2024 Dec 11, 2024

11: Budget Estimate

Item Estimated
Cost

System Design & Planning $200

Development (Frontend & Backend) $400

Testing & Quality Assurance $200

Cloud Hosting (Annual) $200

Payment Integration Setup $300

Support & Maintenance (Annual) $200

Total $1500
12: Risk Management and Mitigation

Potential Risks

1. Delays in Order Delivery:

Mitigation: Ensure clear communication with delivery services and real-time tracking.
2. System Downtime:
Mitigation: Use cloud hosting with failover and backup systems for redundancy.
3. Payment Gateway Failures:
Mitigation: Regularly monitor payment systems and implement alerts for transaction
failures.

13: Security Considerations

1. Data Protection:
Implement SSL/TLS encryption for secure communication and protect sensitive
customer data.
2. Access Control:
Implement role-based access control (RBAC) for system users (e.g., admins, kitchen
staff, delivery personnel).
3. Payment Security:
Use PCI-DSS compliant payment gateways to protect user payment details.
14: Performance Monitoring

Use tools like Prometheus and Grafana to monitor system performance, track response times,
and identify bottlenecks in real-time.

15: Conclusion

The Cloud Kitchen Management System will transform how cloud kitchens operate by providing
an integrated platform that streamlines order processing, kitchen management, inventory, and
customer engagement. By adopting this system, cloud kitchen owners can optimize operations,
reduce costs, and offer better customer experiences.