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Information System in Restaurant

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Rahma
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14 views

Information System in Restaurant

Uploaded by

Rahma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Information System in Restaurant

A waiter takes an order at a table and enters it online via one of the six terminals in the restaurant
dining room. The order is routed to a printer in the appropriate preparation area: the cold-item
printer if it is a salad, the hot-item printer if it is a hot sandwich or the bar printer if it is a drink.
A customer’s meal check-listing (bill) for the items ordered and their respective prices are
automatically generated. This ordering system eliminates the old three-carbon-copy guest check
system and eliminates any problems caused by a waiter’s handwriting. When the kitchen runs out
of a food item, the cooks send out an ‘out of stock’ message, displayed on the dining room
terminals when waiters try to order that item. This gives the waiters faster feedback, enabling
them to give better service to the customers. Other system features aid management in planning
and controlling their restaurant business. The system provides up-to-the-minute information on
the food items ordered and breaks out percentages showing sales of each item versus total sales.
This helps management plan menus according to customers’ tastes. The system also compares
the weekly sales totals versus food costs, allowing planning for tighter cost controls. In addition,
whenever an order is voided, the reasons for the void are keyed in. This may help later in
management decisions, especially if the voids are consistently related to food or service. Users '
acceptance of the system is exceptionally high since the waiters and waitresses are involved in
the selection and design process. All potential users were asked to give their impressions and
ideas about the various systems available before one was chosen.

Questions:
1. In the light of the system, describe the decisions to be made in strategic planning, managerial
control, and operational control. What information would you require to make such decisions?
2. What would make the system a more complete MIS rather than just doing transaction
processing?
3. Explain the probable effects that making the system more formal would have on the customers
and the management

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