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Acko App Manual_Acko

ACko app download instructions

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Sundareasan Srinivasan
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64 views20 pages

Acko App Manual_Acko

ACko app download instructions

Uploaded by

Sundareasan Srinivasan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Process to Download ACKO App

Step 1: Download Acko Insurance app & register


with mobile number

Apple Users: Android Users:


Step 2: Access your corporate health policy through
the corporate email address

Apple Users: Android Users:


Step 3: Add/verify the dependent details

Apple Users: Android Users:


Access E-Card

e-card with UHID for you


and your dependent

Download option

Policy
Access e- benefits
cards from the
dashboard
Claim processing
Claims | Cashless

1. Intimation 2. Document Upload 3. Authorization


Employee approaches network hospital Adjudication of the cashless request Approval for the treatment is given
for cashless treatment directly (in case through the app (if intimation done
of unplanned emergency); displays the in the app) or through hospital TPA
health card on the app - Hospital sends desk
request to TPA/ insurer

List of network hospitals can be found here - https://www.acko.com/wp-content/uploads/2020/06/Network-list-of-


ACKO-General-Insurance-Company-Ltd.xlsx

Realtime Assessment TAT – 30 minutes Approval TAT – 30-60 minutes


Submit all documents (pre & post hospitalization)
within 30 days of hospitalization at on the app OR
email to [email protected], along with digital copies
of the following -

• Indoor case paper (optional)


• Investigation report
Reimbursement • Hospital discharge summary
claim checklist • Payment receipts
• Consultation paper / prescription
• Consolidated final bill with breakups
• Pharmacy and investigation bill with breakups
• Pan card copy (if claim is above Rs. 1 Lakh)
• Cancelled check

It is mandatory to write ‘claimed with Acko’ with a pen on each


document before taking a picture/ scanning for claim submission
Claims | Reimbursement

1. Claim Intimation 2. Claim Processing 3. Claim Settlement


In case of non-network hospital, TPA registers the claim and sends Once the claim has been approved,
employee can register status updates to the employee Acko makes claims payment directly
reimbursement claim request in the during claim processing to the employee’s bank account
app by uploading all relevant
documents within 30 days of In case additional documents / hard
hospitalization. copies are required, employee will
be intimated through the app and
e-mail

Employee Dependent Processing TAT - 5 Days Settlement TAT – 5 Days


Claims | Reimbursement

Step 1: Step 2:
Go to the Corporate
On the dashboard,
Health Policy section on
you’ll find an option to
the homepage of the
File Claims
app
Claims | Reimbursement

Step 3: Step 4:
Upload a clear picture of each documents after
Enter details of the hospitalization
signing “claimed with Acko” on it
Doctor on call
Doctor on call | Consult with specialists

Step 1: Step 2:
Go to the Corporate
On the dashboard,
Health Policy section on
you’ll find an option for
the home page of the
Doctor on Call
app
Doctor on call | Consult with specialists

Step 3: Step 4A:


Choose between instant Instant consult – choose
chat consult OR video/ among ~10 specialties,
on-call consultation choose doctor and
within 30-60 mins start consulting
Doctor on call | Consult with specialists

Step 4B:
Step 3:
Doctor callback –
Choose between instant search among ~20
chat consult OR video/ specialties, choose
on-call consultation doctor and get a call
within 30-60 mins back within 30-60
minutes
Order medicines
Discounted prescription medicines | Order online

Search through the catalogue or


Choose order medicines online Click on Continue to 1mg
upload prescription
Book diagnostic tests
Discounted diagnostic tests | Order online

Search through the catalogue or


Choose order medicines online Click on Continue to 1mg
upload prescription
If a query is buzzing in your mind, call us on
1800 266 2256 or write to
[email protected]

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