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173 views

project

Uploaded by

Pranjal singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A)Email - Write a response to the email above in the

best interest of your team (Recruit CRM) as a member


of the Customer Success team. Try your best to
ensure that the receiver of the email doesn’t leave
with a bitter feeling after reading your email.

Response to Jane's Email

Subject: Your Concern With The Cancellation And Refund.

Hi Jane,

Thank you for getting in touch with us. It is unfortunate that you have
decided to stop using Recruit CRM.

In our database how you subscribed your account on an automatic basis is


quite clear: your subscription was renewed automatically on February 1,
2022, as prescribed by our policy terms. Our subscriptions are
automatically renewed so people do not have to remember to do it every
time. Additional, Company Policy also specifies that there will be no
reimbursement after the renewal barring cancellation request which is
made beforehand.

That being said, I do appreciate the sentiments and would want this to be
a pleasant engagement with Recruit CRM. I understand we cannot refund
you for this renewal but I have decided to cancel your subscription so that
you are not charged any further.

We welcome your criticism and are more and more eager to understand
what we could have done better. Should you have any other doubts or
require assistance, kindly reach out to us.

Thank you for considering using Recruit CRM and all the best in future
work.

Best regards,

Pranjal singh

Customer Success Team

Recruit CRM
B) Article - Write a comprehensive article focusing on
Recruit CRM’s delete functionality,Include all the ways
you can use delete within Recruit CRM both for
individual records and bulk deletes. This article needs to
include both text & visual content (Screenshots, GIFs, or
Video).

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