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Business Communication Toolkit by Bhawna

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Business Communication Toolkit by Bhawna

Uploaded by

contact.bhawna.official
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Business

Communication
Toolkit
By: Bhawna
In order to communicate in a business
setup, various tools can be used for
different purposes. However, it is
important to keep the purpose in mind
before communicating. One way to avoid
causing causing confusion or inaction due
to ineffective communication is to use the
“5 Whys technique”.
The “5 Whys technique”is a
problem- solving technique which
involves asking “Why?” five times to
reach the root cause of problem or
purpose.
Example:
Why do you want them to know about your NGO?
Because I want them to know about our current campaign.
Why do you want them to know about our current campaign?
Because I want them to sign the petition and tell others about it.
Why do you want them to sign the petition and tell others about it?
Because then it will have more signatures.
Why do you want more signatures?
Because then there can be a debate on how women refugees are treated.
Why do you want it to be debated upon?
Because debate increases the chances for introduction of laws to safeguard
rights of women refugees.
Some of the
important
business
communication
tools are:
Slack
Level of use: Beginner to Advanced

Purpose: The purpose of Slack is to


provide a team communication and
collaboration platform with real-time
messaging, file sharing, and integrations
to streamline workflows and enhance
productivity.
Zoom
Level of use: Beginner to Intermediate

Purpose: The purpose of Zoom is to


provide a user-friendly video
conferencing platform for virtual
meetings, webinars, and collaboration,
enabling seamless communication
across teams and organizations.
Microsoft Teams
Level of use: Intermediate to Advanced

Purpose: The purpose of Microsoft Teams


is to provide a unified communication and
collaboration platform that integrates
chat, video conferencing, file sharing, and
productivity tools for teams and
organizations.
Google Meet
Level of use: Beginner

Purpose: The purpose of Google Meet


is to provide users with a secure and
easy-to-use video conferencing platform
for virtual meetings, collaboration, and
communication.
Gmail
Level of use: Beginner

Purpose: The purpose of Gmail is to


provide users with a reliable and user-
friendly email service for sending,
receiving, and managing emails
efficiently across devices.
Outlook
Level of use: Intermediate

Purpose: The purpose of Outlook is to


provide users with an integrated platform
for email, calendar, task management,
and contacts, enhancing productivity and
organization.
Google Voice
Level of use: Beginner

Purpose: The purpose of Google Voice


is to provide users with a virtual phone
number for calling, texting, and
voicemail, enabling seamless
communication across devices.
RingCentral
Level of use: Intermediate to Advanced

Purpose: The purpose of RingCentral is


to provide businesses with a
comprehensive cloud-based
communication platform for voice,
video, messaging, and collaboration.
Freshdesk
Level of use: Beginner to Intermediate

Purpose: The purpose of Freshdesk is to


provide businesses with an efficient, user-
friendly customer support platform for
managing tickets, automating workflows,
and delivering exceptional customer
service.
Thank you

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