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KNOWLEDGE ACQUISITION AND VALIDATION 2023-2024
Knowledge Acquisition and Validation
One of the most difficult tasks in building knowledge-based systems is in the acquisition and encoding of the requisite domain knowledge. Knowledge for expert systems must be derived from expert sources like experts in the given field, journal articles, texts, reports, data bases, and so on. Elicitation of the right knowledge can take several man years and cost hundreds of thousands of dollars. This process is now recognized as one of the main bottlenecks in building expert and other knowledge based systems. Consequently, much effort has been devoted to more effective methods of acquisition and coding. Pulling together and correctly interpreting the right knowledge to solve a set of complex tasks is an onerous job. Typically, experts do not know what specific knowledge is being applied nor just how it is applied in the solution of a given problem. Even if they do know, it is likely they are unable to articulate the problem solving process well enough to capture the low-level knowledge used and the inferring processes applied. This difficulty has led to the use of Al experts (called knowledge engineers) who serve as intermediaries between the domain expert and the system. The knowledge engineer elicits information from the experts and codes this knowledge into a form suitable for use in the expert system. Using the knowledge gained front experts and other sources, the knowledge engineer codes the knowledge in the form of rules or some other representation scheme. This knowledge is then used to solve sample problems for review and validation by the experts.
The knowledge acquisition process
When Nii begins a project, she first persuades a human expert to commit the considerable time that is required to have the expert's mind mined.
ROBOTICS & ARTIFICIAL INTELLIGENCE BTI COLLEGE
KNOWLEDGE ACQUISITION AND VALIDATION 2023-2024 Once this is done, she immerses herself in the given field, reading texts, articles, and other material to better understand the field and to learn the basic jargon used. She then begins the interviewing process. She asks the expert to describe his or her tasks and problem solving techniques. She asks the expert to choose a moderately difficult problem to solve as an example of the basic approach. This information is then collected, studied, and presented to other members of the development team so that a quick prototype can be constructed for the expert to review. This serves several purposes. First, it helps to keep the expert in the development loop and interested. Secondly, it serves as a rudimentary model with which to uncover flaws and other problems. It also helps both expert and developer in discovering the real way the expert solves problems. This usually leads to a repeat of the problem solving exercise, but this time in a step-by-step walk through of the sample problem. Nil tests the accuracy of the expert's explanations by observing his or her behaviour and reliance on data and other sources of information. She is concerned more with the manipulation of the knowledge than with the actual facts. Keeping the expert focused on the immediate problem requires continual prompting and encouragement. During the whole interview process Nii is mentally examining alternative approaches for the best knowledge representation and inferencing methods to see how well each would best match the expert's behaviour. The whole process of elicitation, coding, and verification may take several iterations over a period of several months. Recognizing the acquisition bottleneck in building expert systems, researchers and vendors alike have sought new and better ways to reduce the burden and reliance placed on knowledge engineers, and in general, ways to improve and speed up the development process. This has led to a number of sophisticated building tools which we consider next.
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