Dante Via

User Guide

Document version: 2.5

Published: Monday, June 6, 2022
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Copyright
© 2022 Audinate Pty Ltd. All Rights Reserved.
Audinate®, the Audinate logo and Dante® are registered trademarks of Audinate Pty Ltd.
All other trademarks are the property of their respective owners.
Audinate products are protected by one or more of US Patents 7747725, 8005939, 7978696, 8171152,
European Patent 2255541, Chinese Patent ZL200780026677.0, and other patents pending or issued.
See www.audinate.com/patents.

Legal Notice and Disclaimer

Audinate retains ownership of all intellectual property in this document.
The information and materials presented in this document are provided as an information source only.
While effort has been made to ensure the accuracy and completeness of the information, no guarantee
is given nor responsibility taken by Audinate for errors or omissions in the data.
Audinate is not liable for any loss or damage that may be suffered or incurred in any way as a result of
acting on information in this document. The information is provided solely on the basis that readers will
be responsible for making their own assessment, and are advised to verify all relevant representation,
statements and information with their own professional advisers.

Software Licensing Notice

Audinate distributes products which are covered by Audinate license agreements and third-party license
agreements.
For further information and to access copies of each of these licenses, please visit our website:
www.audinate.com/software-licensing-notice

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Contents
Copyright 2
About Audinate 8
About Dante 9
Overview 10
What is Dante Via? 10
What is a Dante Network? 10
What can you do with Dante Via? 11
Extend your Audio 11
Aggregate Multiple Audio Sources 12
Send Audio Simultaneously to Multiple Destinations 12
Monitor multichannel Audio 12
Specifications 13
Network speed 13
Network Transmit / Receive flows 14
Latency 14
Sample Rate 14
Sample Bit Depth 14
Software Channel Support 14
Hardware Channel Support 14
Total Channel Support 14
Application Support 15
Minimum System Requirements 15
Concepts 16
Sources and Destinations 16
What is a ‘source’? 16
What is a ‘destination’? 17
Devices and Applications 18
Local Audio Devices 18
Local ASIO Audio Devices 18
Via Devices 18
Dante Devices 18
Local Applications 19
Channel Support 19
Application Visibility 19
ASIO Devices 19
About Audio Interface Drivers 19
Audio Interfaces with Both Types of Driver 20
The Dante Via Interface 21

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Licensing and Activation 21

Purchase 21
Activate 21
Start Trial 21
Deactivate 21
Recovering a License 22
Using Dante Via Offline 22
The Dante Via Main Screen - macOS 22
The Dante Via Main Screen - Windows 23
Volume Mixer 24
Searching for Resources 24
Preferences 25
General Preferences 25
Stop / Start Dante Via 25
Default output device for applications mix 25
Default input device for recording applications (Windows only) 26
Show hidden audio devices 26
Show ASIO compatible audio devices 26
Automatically check for updates 26
Clear Configuration (Windows only) 26
Privacy Preferences 27
Make new applications available on the network automatically 27
Make new audio devices available on the network automatically 27
Network devices require my permission ... 27
Clear Permissions 28
Network Preferences 28
Network Interface 28
Performance Preferences (Windows only) 29
Performance Optimization 29
Performance Tracing 29
Protected Media 29
Locking Preferences 30
Domains Preferences 31
Clear Domain Credentials 32
DDM Controller Permissions for Dante Via 32
Configuration of This Device 32
Dante Network Role 32
Using Dante Via 33
Configuring Your Computer 33
Manually Setting Dante Via as the Default Audio Interface 33
macOS 33

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Windows 33
Will my audio routing change when I install Dante Via? 33
Network Connection 34
Multiple network connections 34
Troubleshooting Volume Issues 34
Switching Computer Accounts 34
Stopping and Starting Dante Via 34
Connecting Sources to Destinations 34
Connecting Sources to 'Idle' Destinations 34
Connecting Sources to 'Subscribed' Destinations 35
Stereo Destinations 35
Add Source to Mix 36
Replace Mix with Source 36
Multichannel Destinations 36
Append Source to Destination Channels 37
Replace Existing Subscription with Source 38
Inactive Sources 38
Removing Sources from Destinations 38
Muting Sources in the All Applications Mix 39
Removing Listeners from your Sources 39
Sending Audio to Software Applications 40
In macOS 40
In Windows 40
Built-in Inputs and Outputs 40
In macOS 40
In Windows 40
Audio Routing Permission in macOS 10.15 and Up 41
Default Devices 42
Default Output Device 42
System Sounds 42
Default Input Device (Windows only) 42
All Applications Mix 42
Software Application Visibility 43
Windows 43
macOS 43
Exposing Sources and Destinations to the Dante network 43
Exposing Sources 43
Exposing Destinations 44
Using Dante Controller to Route Audio 44
Privacy and Permissions 44
Mute All 45

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Channel Mapping 45
Audio Format 46
Latency 46
Dante Virtual Soundcard 46
Dante Domain Manager 46
Troubleshooting 48
Licensing and Activation 48
I don’t have a license key 48
I activated Dante Via but the user interface is empty 48
Dante Via won't run (Windows) 48
Audio Problems - First Things to Check 48
Sources Not Appearing 49
General 49
Locally-connected Hardware Sources (Local Audio Devices) Not Appearing 49
Windows 50
macOS 50
Software Sources (Local Applications) Not Appearing 50
Troubleshooting 50
Windows only: WDM applications not appearing 51
Audio sources on other Dante Via-installed computers (Via Devices) Not Appearing 51
Windows and macOS 51
Networked Dante-enabled Hardware Sources (Dante Devices) Not Appearing 51
Windows and macOS 51
Destinations Not Appearing 51
General 51
Locally-connected Hardware Destinations (Local Audio Devices) Not Appearing 52
Windows and macOS 52
Software Destinations (Local Applications) Not Appearing 52
Windows 52
macOS 52
Distorted Audio 52
Windows 52
Absence of Audio 53
Absence of Audio from Locally-connected Hardware Sources (Local Audio Devices) 53
Absence of Audio from Software Sources (Local Applications) 53
Absence of Audio from Other Computers (Via Devices) 54
Access Control 54
Absence of Audio from Networked Dante-enabled Hardware Sources (Dante Devices) 54
Video streaming apps don't work anymore (Windows) 54
iTunes is not appearing in the Dante Via UI / is not playing audio. Why is this? (Windows) 54
Device In Use (Windows) 55

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Unable to Initialize (Windows) 55

Insufficient Resources 56
User Interface Notifications 57
Icons Displayed in the Dante Via User Interface 57
Subscription Notifications 58
Unresolved subscriptions 58
Failed subscriptions 58
Common subscription notification tooltips 58
Source audio format incompatible 58
This resource is in a different clock domain 58
Permission to listen has not been allowed 58
Error and Warning Messages 59
Checking That the Dante Via Sound Device is Enabled in Windows 60
Control Panel Sound Settings 60
Device Manager 62
Index 64

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About Audinate
Audinate® is the leading provider of professional AV networking technologies globally. Audinate's Dante
platform distributes digital audio and video signals over computer networks, and is designed to bring the
benefits of IT networking to the professional AV industry. AV-over-IP (AVoIP) using Dante-enabled
products ensures interoperability between AV devices and allows end users to enjoy high quality,
flexible solutions — typically with a lower total cost of ownership.

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About Dante
Dante is the de facto standard digital media networking solution, using standard IP infrastructure to
network devices, and making interoperability easy and reliable. It distributes uncompressed, multi-
channel digital media via standard Ethernet networks, with near-zero latency and perfect
synchronization.
It's the most economical, versatile, and easy-to-use media networking solution, and is scalable from
simple installations to large-capacity networks running thousands of channels. Dante can replace
multiple analog or multicore cables with a single affordable Ethernet cable to transmit high-quality multi-
channel media safely and reliably. With Dante software, the network can be easily expanded and
reconfigured with just a few mouse clicks. Dante technology powers products available from hundreds
of partners around the world.
For more information, please visit the Audinate website at www.audinate.com.

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Overview
What is Dante Via?
Dante Via is a software application that allows you to quickly and easily connect high-quality audio
between audio-capable hardware devices and software applications, both locally and across a Dante
network.
Dante Via:
n Provides Dante audio connectivity between all audio-capable devices and software applications
on your computer. This means you can easily route audio internally around your computer without
having to individually configure each device or application, and you can independently route audio
to and from audio-capable software that doesn’t natively support audio routing. For example, using
Dante Via you can route iTunes to multiple external soundcards simultaneously.
n Exposes to the Dante network all available hardware and software audio sources available on
your computer. This means you can share your audio with other users and devices on the Dante
network. You can easily specify exactly which devices and applications are exposed to the net-
work, and which aren’t.
n Displays all shared audio sources on or connected to other Dante Via-installed computers on the
network. This means you can route audio from other computers and devices to wherever you want
on your own computer, or to audio devices connected to your computer.
n Displays remote (not computer-connected) Dante-enabled audio devices on the network, such as
Dante-enabled mixing consoles. Using Dante Via you can route audio from remote Dante devices
to your own destinations. In combination with Dante Controller, you can also ‘push’ audio to
remote devices.
n Enables computer-only Dante networks (does not require a Dante hardware clock).

Dante Via automatically scans the computer for running audio-capable software applications, and
connected audio-capable hardware devices, and displays them as audio sources and/or destinations in
the user interface.

Note: On Windows, software applications must be actively playing or recording to be initially

discovered by Dante Via (more information).

Note: On macOS, software destinations are not displayed (more information). Software sources
must be actively playing to be initially discovered by Dante Via.

What is a Dante Network?

A Dante network is basically any IP over Ethernet network to which two or more Dante devices –
including any computers running Dante Via – are connected. (A Dante network on which there is only
one Dante device isn’t technically a ‘network’ – however you can use Dante Via to route audio internally
in your computer.)
‘IP over Ethernet’ is a networking model that uses Ethernet technology for the physical network, and the
Internet Protocol for controlling how data is moved around the network. Dante audio can be described
as ‘Audio over IP’.

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Dante networks can be:

n Dedicated - a network to which only Dante devices are connected (often used for recording stu-
dios, live sound and professional audio installations) – or:
n Shared between Dante and other network applications, such as office data, email, file man-
agement, VoIP telephony, or virtually any other type of network traffic. Standard networking fea-
tures such as QoS (Quality of Service) can be used to ensure that Dante audio gets priority if
required, to maintain perfect audio synchronization - however it is not usually required for fast (Gig-
abit) networks.

What can you do with Dante Via?

Using Dante Via, you can:
n Route audio independently between software applications and/or hardware devices on or con-
nected to your computer
n Share your audio with other users and devices on the Dante network
n Route audio from network sources to your own computer or peripherals
n Aggregate audio from multiple sources to one or many destinations
n Distribute audio to multiple destinations simultaneously
n Push audio to remote Dante-enabled devices (requires Dante Controller)

Extend your Audio

Dante Via enables and simplifies countless audio routing configurations.
With Dante Via, you can quickly and easily transmit any audio to a destination on the Dante network - for
example, you could send USB microphone output from a hall or classroom to an amplifier and speakers
in an overflow room.
In this example, Dante Via is exposing a USB microphone to a Dante network. Dante Controller is then
used to push the Via audio to a Dante-enabled amplifier in another room, allowing people to hear sound
from the microphone.

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Aggregate Multiple Audio Sources

You can easily aggregate audio from multiple source types and send it to one or more destinations,
without the need for a mixing console.
For example, you could simultaneously send stereo mixes from a USB soundcard and a FireWire®
soundcard to a recording application.
You could also expose the recording application on the Dante network for remote monitoring.

Send Audio Simultaneously to Multiple Destinations

Some audio sources, particularly consumer software applications such as iTunes® or Windows Media
Player®, do not allow you send audio to multiple destinations.
Dante Via overcomes this limitation, so you can send any audio from any application or device to
multiple locations at once.
This means, for example, that you could send iTunes to two separate soundcards - one for monitoring,
and one for amplification.

Monitor multichannel Audio

Using Dante Via and Dante Controller, you can monitor individual channels on a networked
multichannel device, such as a Dante-enabled mixing console.
To do this, first expose your chosen monitoring device (such as a pair of USB headphones) to the Dante
network, by selecting 'Enable Dante' in the headphones destination pane in Dante Via.
Then launch Dante Controller. Your headphones will now appear as Dante channels in Dante
Controller, nested under your computer name.

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Using Dante Controller, you simply send individual channels from the mixing console to your
headphones, just like any other Dante device.

Specifications
Network Audio

Network speed 100 /1000 Mbps Ethernet

Network Transmit flows 16 (unicast or multicast) - up to 4 channels per flow

Network Receive flows 16 (unicast or multicast) - up to 4 channels per flow

Latency From 10ms (excluding auxiliary signal paths)

Sample rate 48 kHz

Sample bit depth 24 bit

Audio Interface

Software channel support Core Audio & ASIO: Up to 16 x 16 channels

WDM: Up to 2 x 2 channels

Hardware channel support Up to 32 x 32 channels

Total channel support Up to 48 x 48 channels

Application support Up to 8 application or mix audio connections

Network speed
Dante Via supports Ethernet networks that use 100 Mbps and 1000 Mbps (Gigabit) infrastructure. Dante
generally performs better on Gigabit networks. Quality of Service (QoS) can be used to improve Dante
performance on slower networks that are shared with non-Dante applications.

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Network Transmit / Receive flows

‘Flows’ are audio streams of up to 4 channels that are used to transport audio across a Dante network
(outside the host computer). Grouping channels together into flows conserves bandwidth.
16 flows of up to 4 channels allows the transport of up to 64 bidirectional channels simultaneously
across a Dante network.
If you exceed the number of supported flows, you will see an ‘Insufficient Resources’ error dialog.

Latency
Latency is a delay that digital audio devices and applications introduce into an audio stream as a result
of (or to allow for) the processing of audio packets. Dante Via’s internal latency is ~10ms. However,
auxiliary signal paths (for example, paths to USB-connected devices) will also add latency.
On Windows, adjusting the Performance Optimization slider in the Performance preferences will affect
Dante Via’s latency.

Sample Rate
Dante Via’s native sample rate is 48 kHz. Sample rate conversion is performed automatically in both
directions for locally-connected devices: Incoming audio is converted to 48 kHz, and outgoing audio is
converted from 48 kHz to match the sample rate required by the destination device.
Remote (networked) Dante hardware devices must be set to 48 kHz to be supported by Dante Via.
For software applications, sample rate conversion is performed automatically by the operating system.

Sample Bit Depth

Dante Via’s native bit depth is 24-bit – however, Dante Via converts incoming audio to 24-bit
automatically.

Software Channel Support

Dante Via supports 16 x 16 channels for ASIO and Core Audio software applications and 2 x 2 channels
for WDM software applications.

Hardware Channel Support

Dante Via natively supports up to 32 x 32 channels for hardware devices (although more channels can
be subscribed using Dante Controller).

Total Channel Support

Dante Via supports a total of 48 source channels and 48 destination channels. This means that you
could theoretically run 24 stereo sources into 24 stereo destinations simultaneously, on a sufficiently-
powerful computer.
However, audio mixes (including the ‘all applications mix’) require their own additional channels, which
deduct from the total supported source channel count.
On macOS, the stereo and 16 Channel Application Inputs occupy 2 and 16 source channels
respectively.

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Individual computer performance and tuning can affect the number of channels that are practically
supported.

Application Support
The number of Dante Via interfaces to software applications is limited to 8 (due to the extra processing
required for software connections). Similarly, audio mixes (including the all applications mix) are limited
to 8 simultaneous mixes.

Minimum System Requirements

n 64-bit macOS 10.14, 10.15 and 11 (Intel only)
n 64-bit Windows 10 or 11
n Intel or AMD Quad-core CPU or above
n 4 GB RAM
n 1 GB storage
n 1Gbps wired network interface / adaptor (Wi-Fi is not supported)
n 1Gbps network switch
n Active Internet connection *

* Dante Via regularly connects to the Audinate licensing server to validate its license and refresh its
activation. See Licensing and Activation for more information.

Important: Device drivers for all installed and locally-connected audio-capable devices must be up
to date, and any residual legacy device drivers must be fully removed.

Note: Dante Via does not support virtual machines - it must be installed on a computer with a
standard Windows or Mac macOS operating system.

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Concepts
Sources and Destinations
What is a ‘source’?
In Dante Via, a source is any hardware device or software application that can add audio to the
computer / network system.
Sources can be physically in the computer, connected to the computer, or connected to the Dante
network.
Hardware sources (devices) include:
n Internal (built-in) soundcards
n External (e.g. USB or FireWire) soundcards
n Internal and external microphones
n USB headsets
n Video cameras with built-in microphones
n Dante audio devices (such as mixing consoles)
n Hardware synthesizers, and other electronic instruments
n Any Dante Via-installed computers on the Dante network
n ‘System audio’ (the internal audio mix that the computer would usually play to the speakers)

Software sources (applications) include:

n iTunes®
n Skype®
n Digital Audio Workstations (Cubase®, Pro Tools®, GarageBand® etc.)
n Media players (VLC®, Spotify®)
n Web browsers
n Any other software applications that produce audio (such as games, PowerPoint®, email clients
etc.)

Devices and applications that can add audio to the system and receive audio from the system are both
sources and receivers, so they appear in both lists.

Q: Why is a microphone a ‘source’ and not a ‘destination’?

A: Microphones receive audio from the physical environment, but not from the computer /
network system; they add audio to the system, which is why they are sources.

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What is a ‘destination’?
In Dante Via, a destination is any hardware device or software application that can receive audio from
the computer / network system.
Destinations can be physically in the computer, connected to the computer, or connected to the Dante
network.
Hardware destinations (devices) include:
n Loudspeakers
n Internal (built-in) soundcards
n External (e.g. USB or FireWire) soundcards
n Computer monitors with built-in speakers
n USB headsets
n Dante audio devices (such as mixing consoles)
n Any Dante Via-installed computers on the Dante network

Software destinations (applications) include:

n Digital Audio Workstations (Cubase, Pro Tools, GarageBand etc.)
n Other audio recording applications
n Skype

Devices and applications that can receive audio from the system and add audio to the system are both
destinations and sources, so they appear in both lists.

Q: Why is a loudspeaker a ‘destination’ and not a ‘source’?

A: Loudspeakers add audio to the physical environment, but not to the computer / network
system; they receive audio from the system, which is why they are destinations.

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Devices and Applications

Local Audio Devices
Local Audio Devices are audio-capable hardware devices that are local to your computer - i.e. they are
either internal, or directly physically connected to your computer.
Examples include:
n Internal (built-in) soundcards (referred to as ‘Built-in Output’ in macOS)
n External (e.g. USB or FireWire) soundcards
n Internal and external microphones
n USB headsets
n Desktop computer speakers
n Computer monitors with built-in speakers

Local ASIO Audio Devices

(Windows only)
Local ASIO Audio Devices are hardware devices (typically audio interfaces) with ASIO drivers. Note that
these devices may also have WDM drivers, in which case they will also appear in Local Audio Devices,
often under a different name.
Requires that 'Show ASIO compatible devices' is checked in the general preferences.

Via Devices
Via Devices are other computers on your local area network on which Dante Via is installed and running.
Via Device names are taken from the host computer name.
If they have sources or destinations for which ‘Enable Dante’ is active, those resources will appear
under the device name.

Dante Devices
Dante Devices are Dante-enabled hardware devices (such as mixing consoles and amplifiers) that are
connected to your local area network.
Dante Devices must be set to 48 kHz sample rate in order to appear in the Dante Via user interface.

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To ‘push’ audio to Dante Devices, you must configure the routing in Dante Controller.

Local Applications
Local Applications are audio-capable software applications, such as:
n iTunes
n Skype
n Digital Audio Workstations (Cubase, Pro Tools, GarageBand etc.)
n Web browsers
n Other software applications that produce audio (such as games, PowerPoint, email clients etc.)

Channel Support
Dante Via supports 16 channels for individual ASIO and Core Audio software applications and 2
channels for WDM software applications. The number of applications that can be simultaneously
supported is determined by the channel support and the computer specifications.

Application Visibility
It is recommended that you start audio applications after starting Dante Via.
macOS
In macOS, software applications do not appear in the Destinations list. To send sources to software
applications in macOS, you must send them to the Stereo Application Input or the 16 Channel
Application Input, and then configure the application to use Dante Via as the recording / input interface.
Software applications will not appear in the Local Applications list until they are playing audio.
Windows
In Windows, software applications will not appear in either of the Local Applications lists (sources or
destinations) until they are either playing audio (sources) or recording audio (destinations).

Note: It may also be necessary to select Dante Via as the input and/or output device in the
application itself.

If when you start Dante Via a running audio application is not visible in the Dante Via UI, quit and then
restart the audio application. You may also have to play or record audio using the application before it
appears in Dante Via.

ASIO Devices
About Audio Interface Drivers
Hardware audio interfaces (such as Focusrite Scarlett, M-Audio M-Track and PreSonus AudioBox)
require drivers to enable communication between the device and the computer to which they are
connected. Drivers are small software programs that typically have to be specifically installed on the
computer before the device can be used (some devices however use ‘default’ operating system drivers).
Typically, audio interfaces come with drivers for Mac macOS and Windows.
For macOS, drivers are written for ‘Core Audio’, which is the native audio infrastructure in macOS.
For Windows, drivers are typically written for WDM (Windows Driver Model) and/or ASIO (Audio Stream
Input/Output). WDM is the standard model for most varieties of Windows drivers, and provides a
controlled, traditional route into and out of the computer hardware. ASIO is a more ‘direct’ audio driver
protocol that bypasses some of the Windows software layers, enabling lower latencies. You could think

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of WDM as walking in through the main entrance and taking the elevator to your floor, and ASIO as
abseiling straight in through the window, from a helicopter.
Prior to version 1.1, Dante Via supported only WDM drivers for Windows. This meant that audio
interfaces appeared in Dante Via in their WDM guises. Some audio interfaces, for example, might
support 8 or 16 hardware channels of audio, but the WDM driver was only written for 2 channels – so the
device would appear in Dante Via as a 2-channel device, and you could only route 2 channels of audio
through it using WDM.
From version 1.1, Dante Via also supports ASIO drivers. This means that some ASIO-compatible
devices will now present more channels to Dante Via, and you can also enjoy the lower latencies
provided by ASIO drivers, where they are available.
ASIO devices are indicated by this icon:

Note: The increased channel support for audio interfaces can increase the likelihood of resource
limit problems (see Insufficient Resources).

Audio Interfaces with Both Types of Driver

Some Windows drivers for audio interfaces will install a WDM and an ASIO driver. The WDM driver will
usually be used by ‘consumer-level’ audio-enabled software (such as Skype), and the ASIO driver will
usually be used by professional audio software (such as Nuendo).
Dante Via can detect both drivers – the 'Show ASIO compatible audio devices' option in the general
preferences determines which driver types are displayed in the user interface. When the option is
selected, audio interfaces with WDM and ASIO drivers will appear as two separate sources, and two
separate destinations (assuming the interface supports both input and output).
The actual device names may vary. For example, a Focusrite Scarlett 2i2 USB interface will appear in
Audio Sources > Local Audio Devices as ‘Line In Scarlett 2i2 USB’, and in Audio Sources > Local ASIO
Audio Devices as ‘Focusrite USB 2.0 Audio Driver’. In Audio Destinations > Local Audio Devices it will
appear as ‘Line Out Scarlett 2i2 USB’, and in Audio Destinations > Local ASIO Audio Devices as
‘Focusrite USB 2.0 Audio Driver’.

Important: Some interfaces do not support use of the WDM and ASIO driver simultaneously, and
may even become unstable if one driver is initialized while the other is active. For these interfaces,
it is recommended that the active driver is fully ‘disengaged’, by removing all audio subscriptions to
and from the active driver, before attempting to route audio using the other driver. It may also be
necessary to power-cycle the hardware device. Also, some ASIO drivers do not report full and/or
accurate information to Windows, and as such may require that the PC is rebooted if the driver
stops responding.

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The Dante Via Interface

Licensing and Activation
Note: Activation requires an active Internet connection.

To open the Activation panel in macOS, from the Dante Via menu, select 'Activation'.
To open the Activation panel in Windows, select > 'Activation'.
The Activation panel allows you to:
n Purchase a Dante Via license
n Activate Dante Via using an existing license
n Start a trial activation
n Deactivate an active installation of Dante Via

Purchase
The 'Purchase' button will take you to the Audinate website, where you can purchase a Dante Via
license.
You can view your Dante Via licenses at the 'My Products' page on www.audinate.com.
To access your Products page:
1. Log in to www.audinate.com.
2. Click 'My Account' at the top right of the page.
3. Click 'My Products'.

Activate
The 'Activate' button allows you to log in to an existing www.audinate.com user account to activate an
existing license, or enter a serial number that has been provided to you.

Start Trial
The 'Start Trial' button initiates a trial activation. You do not need an existing www.audinate.com user
account to start a trial, you can create one as part of the process.
Trial activations last for 30 days, and are fully-functional. You can only use the trial option once per
computer. When the trial period expires, to continue using Dante Via, you must purchase a full Dante
Via license.

Deactivate
The 'Deactivate' button deactivates Dante Via for that computer, which allows you to reactivate Dante
Via on a different computer (using the 'Activate' option).

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Recovering a License
If you are unable to deactivate a Dante Via license because you cannot access the computer for which it
was used, you can recover the license from the 'My Products' page on www.audinate.com.
To access your Products page:
1. Log in to www.audinate.com.
2. Click 'My Account' at the top right of the page.
3. Click 'My Products'.

The license recovery information is in the 'My Dante Via Licenses' section.

Using Dante Via Offline

Dante Via regularly connects to the Audinate licensing server to confirm the validity of its license, and to
'refresh' the activation. In the absence of an active Internet connection, it will remain operational for a
maximum of 30 days, after which time it will automatically deactivate.
To ensure continuous operation, you must run Dante Via with an active Internet connection at least once
every 30 days.

The Dante Via Main Screen - macOS

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The Dante Via Main Screen - Windows

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Volume Mixer

The volume mixer is enabled for stereo destinations that are actively receiving one or more sources.

Open the volume mixer using the button at the top right of the destination panel:
The volume mixer includes a volume slider and a mute button for each source assigned to the
destination. Drag the volume slider to change volume levels.
Volume and mute settings persist when the volume mixer is closed.

Note: The volume mixer is not supported for the all applications mix or multichannel destinations.

Note: You cannot make changes in the main Dante Via UI while the volume mixer is open.

Searching for Resources

To search for a particular source or destination, type the first few letters of the resource name into the
appropriate search field.

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Dante Via

To clear the search, delete the text from the search field.

Preferences
General Preferences

Stop / Start Dante Via

Use this button to turn the Dante Via 'engine' on or off.
When Dante Via is running, your computer will use Dante Via as the default audio interface (unless you
have selected an alternative default device after installing Dante Via).
When Dante Via is not running, your computer will revert to the previous default hardware audio
interface.

Default output device for applications mix

Use this menu to select the default local output device to which Dante Via will send newly-discovered
application sources and the 'all applications mix'.
The selected default device is identified with the text ‘Default Device’ in the Destinations column.

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Default input device for recording applications (Windows only)

Use this menu to select the default local input device which Dante Via will assign to newly-discovered
application destinations.

Show hidden audio devices

Reveals devices that have been hidden. To hide a device, right-click it and select 'Hide'.

Show ASIO compatible audio devices

Scans for ASIO-compatible audio devices and displays them in the sources and destinations panels.
Use the Rescan button to find recently-connected devices.

Important: Use with caution - ASIO audio drivers vary greatly from product to product, and their
use may result in inconsistent behavior and system instability. If you experience crashes or similar
issues when using ASIO drivers, it is recommended that you disable this feature. Click here for
more information.

Automatically check for updates

When selected, Dante Via will go online periodically to check if there is a new version available for
download on the Audinate web server. Requires an active Internet connection.

Clear Configuration (Windows only)

Clears all audio routing, permissions and preferences. Requires administrator privileges for the
computer. If Dante Via becomes unstable, this function can be used to reset it.

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Privacy Preferences

Make new applications available on the network automatically

When selected, software applications that are started in future will be automatically Dante-enabled
(exposed to the network). Permission will still be required for new connections (based on the above
settings).
When not selected, software applications that are started in the future will not be Dante-enabled by
default.

Make new audio devices available on the network automatically

When selected, audio devices that are started in future will be automatically Dante-enabled (exposed to
the network). Permission will still be required for new connections (based on the above settings).
When not selected, audio devices that are started in the future will not be Dante-enabled by default.

Network devices require my permission ...

If selected, when any user first tries to connect to one of your sources, you will be presented with a pop-
up dialogue asking you to allow or deny the connection (see Privacy and Permissions for more
information).

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If not selected, any user can connect to and receive audio from any of your Dante-enabled sources at
any time, without your permission.

Important: Be very careful with this option. Audinate accepts no responsibility for privacy issues
that result from the use of this option.

Clear Permissions
Revokes all previously granted permissions. When clicked, any new connections to any of your sources
will require your permission, and any existing connections will require permission to be re-granted.

Network Preferences

Network Interface
Use the Network Interface menu to select the physical Ethernet interface that Dante Via will use to
connect to the local area network.

Note: The network interface used by Dante Via can be changed by other Dante applications, such
as Dante Controller and Dante Virtual Soundcard.

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Performance Preferences (Windows only)

Performance Optimization
Use this control to optimize Dante Via for your computer.
n Low: Use this setting if you are experiencing audio drop-outs or distortion.
n Default: This setting is suitable for most standard-use computers.
n High: Use this setting if you have a computer which is specifically tuned for audio and you require
the lowest possible latency. If this setting causes audio problems, revert to default.

Performance Tracing
The Performance Tracer collects anonymous information about how Dante Via performs on your
computer. You should only use this feature if you have been asked to by Audinate Technical Support.

Protected Media
Dante Via disables the Windows protected media path when it is installed. The protected media path
creates a secure environment for DRM (Digital Rights Management) content.

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Use this control to enable protected media support for applications that require it (for example, video
streaming apps such as the Netflix® Windows app). You must run Dante Via as an administrator in order
to enable / disable protected media path.
See this troubleshooting topic for more information.

Note: Enabling the protected media path prevents the discovery of WDM applications.
ASIO applications are unaffected.

Locking Preferences

Use the Locking tab to lock and unlock Dante Via.

Locking Dante Via prevents accidental changes to audio routing, and prevents remote users from
changing the routing configuration with Dante Controller.
When Dante Via is locked, the main UI becomes read-only – however, the Mute All button, Stop / Start
button and main menus are still enabled. In the preferences, all controls are disabled except the ‘check
for updates’ controls, the performance tracing feature and the Unlock button.
You can lock and unlock Dante Via locally using the UI, or remotely using Dante Controller.

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To lock Dante Via using the UI:

1. Navigate to the main menu > Preferences.
2. Select the Locking tab.
3. In the PIN field, enter a 4-digit PIN.
4. In the Confirm PIN field, enter the same PIN.
5. Click Lock.

A lock icon is displayed in the main UI which can be used to open the preferences at the Locking tab.
To unlock Dante Via using the UI:
1. Click the lock icon, or go to the main menu > Preferences and select the Locking tab.
2. Click Unlock.

For information about using Dante Controller to lock and unlock Dante Via, see the Dante Controller
user guide.

Domains Preferences

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Clear Domain Credentials

When Dante Via is enrolled in a Dante domain, it stores 'domain credentials' (enrollment information) for
the relevant DDM server and domain, and the user interface may be locked (depending on the controller
permissions configured in Dante Domain Manager). When Dante Via is unenrolled, it returns to the
unmanaged domain, the domain credentials are automatically cleared and the user interface is
unlocked.
If the Dante Via computer is moved out of the DDM network to another network without Dante Via first
being unenrolled, the user interface will remain locked, due to the presence of the stored domain
credentials. In these circumstances it is necessary to clear its domain credentials manually so that the
user interface becomes unlocked.
To clear domain credentials, stop Dante Via and click Clear Domain Credentials.

Note: If you clear domain credentials when Dante Via is still connected to the DDM server and
enrolled in a domain, DDM will report Dante Via as offline. To clear this condition, use the 'Forget'
function in DDM.

DDM Controller Permissions for Dante Via

In DDM you can specify the following controller permissions for Dante Via, which define its behavior
when enrolled in a domain.

Configuration of This Device

n Allow
The Dante Via user interface is fully operational.
n Prevent
The Dante Via user interface is locked.

Dante Network Role

n None
Dante Via does not display remote Dante devices.
n Guest
Dante Via displays remote Dante devices and audio routing to/from those devices is allowed.

Note: For Dante Controller users logged into DDM, routing permissions to/from Dante Via are
defined by the user's DDM role, not by the Dante Network Role configured for Dante Via.

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Using Dante Via

Configuring Your Computer
When Dante Via is running, your computer will automatically switch to using Dante Via as the default
audio 'device'. When Dante Via is not running, your computer will revert back to the audio device that
was set as default in your operating system before Dante Via was installed (for example, the built-in
soundcard).
If Dante Via is not the default audio device for your computer, the following icon will be displayed:

If you see this icon, in order to use Dante Via for audio, you will need to manually set Dante Via as the
default audio device for your computer. Once set, your computer will remember the setting, and use
Dante Via whenever it is running.

Manually Setting Dante Via as the Default Audio Interface

If your computer does not automatically switch to using Dante Via as the default audio device, you can
configure it manually.

macOS
1. Open the System Preferences.
2. Click Sound.
3. In the Output tab, select Dante Via.
4. In the Input tab, select Dante Via.
5. Close the Sound preferences dialogue.

Windows
1. Open the Windows Control Panel.
2. Select Hardware and Sound.
3. Under ‘Sound’, click Manage audio devices.
4. In the Playback tab, select Dante Via Transmit and click ‘Set Default’ (or right-click > Set as
Default Device).
5. In the Receive tab, select Dante Via Receive and click ‘Set Default’ (or right-click > Set as Default
Device).
6. Click OK.

Will my audio routing change when I install Dante Via?

When it is first run, Dante Via will send your system sounds (operating system error sounds, email
notifications etc.) and also any running audio-capable software applications that it finds to the default
output device, which is typically the device you were using for audio before you installed Dante Via - so
for most systems, you should notice no immediate change in your audio routing setup when you
install and run Dante Via.

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You can change the default output device in the general preferences. It will also send newly-discovered
software applications to that device.

Network Connection
Dante Via requires that your computer is physically connected to an Ethernet network (Wi-Fi is not
supported).
If your computer is not physically connected to an Ethernet network, Dante Via will display the following
icon in the user interface:

Multiple network connections

To prevent audio transport problems, you should only have ONE active wired network connection to
your Dante network while Dante Via is running.
If Dante Via detects more than one active wired connection to your Dante network, it will display the

following icon:
Hover over the icon for more information.

Troubleshooting Volume Issues

If Dante Via is running and set as the default device, but you cannot hear audio, it may be because
Dante Via is muted or turned down in the computer’s audio preferences.
To open the audio mixer in Windows, click the speaker icon in your system tray and select ‘Mixer’.
To adjust volume controls in macOS, open System Preferences and click Sound.

Switching Computer Accounts

Important: Switching computer accounts (logging off and logging back onto the computer as a
different user) will not necessarily reset audio routing for that computer (behavior will vary between
operating systems).

This means that another user logging onto your computer may have audio routing in place that they are
not aware of. On shared computers, you should always clear your audio routing before logging off, to
prevent privacy issues for other users.

Stopping and Starting Dante Via

To stop or restart Dante Via, use the button at the top of the main user interface, or the button in the
General tab of the Preferences window.

Connecting Sources to Destinations

Connecting Sources to 'Idle' Destinations
Idle destinations are destinations that are not currently receiving any source.
They show no sources in the 'Now Receiving' field:

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To send a source to an idle destination, simply drag the source onto the destination. This creates a
'subscription'.
The source will appear in the ‘Now Receiving’ field for the destination.
In the example below, the default device (a USB headset) is receiving audio from ('subscribed to') the
Skype application.

Note: Sources can be sent to multiple destinations.

Connecting Sources to 'Subscribed' Destinations

Subscribed destinations are destinations which are actively receiving one or more sources.
When you drag a source to a subscribed destination, the available subscription options depend on
whether the source is stereo (2 channels) or multichannel (more than 2 channels). Consumer-level
audio applications and devices are often stereo, and professional audio applications and devices are
often multichannel.

Stereo Destinations
When you drag a source to a stereo subscribed destination, you can 'Add Source to Mix', or 'Replace
Mix with Source'.

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Add Source to Mix

When you 'Add Source to Mix', the source will be added to the source that was already playing,
automatically creating a mix.
In the example below, the default device is receiving an audio mix of Skype and Chrome (visually
indicated by the vertical arrangement of the sources).

Use the volume mixer to adjust the volumes of the individual sources.
How this subscription appears in Dante Controller

Replace Mix with Source

When you 'Replace Mix with Source', the new source will fully replace whatever was previously playing
to that destination.

Multichannel Destinations
When you drag a source to a multichannel subscribed destination, you can 'Append Source to
Destination channels', or 'Replace existing subscription'.

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Append Source to Destination Channels

When you 'Append Source to Destination channels [x]', the new source's channels will be appended to
the channels that are already playing to that destination. The channel numbers displayed in the 'Append
Source...' field are the destination channels that will be subscribed to the new source.
For example, if a PCIe card destination is receiving 8 channels of Reaper, and you drag a 2-channel
hardware soundcard to the 'Append Source...' field, channels 1-8 of the PCIe card will remain
subscribed to Reaper, and channels 9 and 10 of the PCIe card will be subscribed to the hardware
soundcard.

Any further sources subscribed to the destination in this way will be appended after the most recently-
added source. If the destination does not have enough free channels to fully accommodate the new
source (for example, if the source has eight channels but there are only four destination channels free),
as many channels as possible will be subscribed.
For multichannel subscriptions, the sources are displayed horizontally:

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Hover over a source to display the source name.

How this subscription appears in Dante Controller

Note: You cannot remove individual sources from a multichannel subscription using Dante Via -
you must remove all sources simultaneously. You can however use Dante Controller to make
specific adjustments to channel subscriptions.

Replace Existing Subscription with Source

When you 'Replace existing subscription with Source', the new source will fully replace whatever was
previously playing to that destination.

Inactive Sources
If a source is assigned to a destination but is not running (for example, if the application was closed, or
the device disconnected) it will appear grayed out, in italic font:

When the source is restarted, it will resume playing audio to the destination.

Removing Sources from Destinations

To remove a source from a destination, hover over the source icon in the ‘Now receiving’ area for the
destination, and click the red x icon.

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Muting Sources in the All Applications Mix

If no sources have been specifically sent to the default device (or when previous sources have been
removed), it plays the all applications mix.
When the all applications mix is playing to the default device, sources cannot be removed, they can only
be muted.
To mute sources in the all applications mix, hover over the source icon in the ‘Now receiving’ area for the
default output destination, and click the speaker icon.
To un-mute a source, click the speaker icon again.

Removing Listeners from your Sources

Listeners are other network users who have routed one of your shared sources to one of their
destinations.
There are 3 ways to remove a listener from one of your sources:
n Disable the ‘Enable Dante’ control for the source - this takes it off the Dante network.
n Use Dante Controller to unsubscribe the receiver from your source.
n Click ‘Clear Permissions’ in the Privacy Preferences (this revokes all previously-granted per-
missions).

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Note: Using the first two methods, the listener will be able to reconnect to the source (assuming it
is back on the network) without your permission, unless you revoke their permission using the
‘Clear Permissions’ button in the privacy preferences.

Sending Audio to Software Applications

Dante Via supports up to 16 channels of audio for software applications.

In macOS
In macOS, software destinations, such as recording applications, aren’t ever visible in the Dante Via UI.
To send sources to software applications in macOS, you must send them to the Stereo Application
Input, or the 16 Channel Application Input, and then configure the application to use 'Dante Via Stereo'
or 'Dante Via 16 Channel' as the recording / input interface.
With ‘Enable Dante’ selected, the application inputs present as receive and transmit channels (named
‘Stereo Application Input’ and '16 Ch Application Input') in Dante Controller.

Note: The Stereo Application Input transmit channels visible in Dante Controller are used to
provide the ‘all running applications mix’ (including system sounds) to the default output. The all
running applications mix can be filtered by muting individual applications.

The receive channels will show a subscription present if a source is playing to one of the application
inputs (but the source itself will not necessarily appear as transmit channels).

In Windows
In Windows, sources can be sent directly to software destinations, by dragging and dropping the source
onto the destination. You can also use Dante Controller to directly subscribe a destination to a source.
See Software Application Visibility for information about application visibility in Dante Via.

Built-in Inputs and Outputs

In macOS
In macOS, the ‘Built-in Input’ in the Sources list is typically the standard microphone jack built into the
computer case.
The ‘Built-in Output’ in the Destinations list is typically the standard headphone jack built into the case.

Note: In macOS 10.15, you will need to give Dante Via permission to route audio from audio input
devices.

In Windows
In Windows, hardware soundcards that are installed in the computer are referred to by their brand or
model names. For example, if you have a Realtek® digital soundcard installed in your computer, it may

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appear as ‘Realtek Digital Input’ in the Sources list, and as ‘Realtek Digital Output’ in the Destinations
list.

Audio Routing Permission in macOS 10.15 and Up

In macOS 10.15 and up, you will need to give Dante Via permission to route audio from audio input
devices.
When Dante Via first loads or accesses an audio input device, a pop-up dialog will be displayed:

Click OK to allow Dante Via to access the device.

You can control the permission setting at any time in the macOS Security and Privacy settings:

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Note: 'Microphone' applies to all types of audio input device.

Default Devices
Default Devices are set in the General tab of the Preferences panel.

Default Output Device

The Default Output Device is the local hardware device to which Dante Via will by default send all stereo
audio applications (and in the case of Windows, any multichannel applications that are configured to
use WDM drivers) assuming no other sources have been specifically sent to that device.
The mix of sources that plays to the default output device is called the 'all applications mix'.
Sending any source to the default output device will fully replace the all applications mix.

Note: When Dante Via is first run, it sets its default output device to the device that is set as default
in your operating system audio settings.

System Sounds
Dante Via will also send your system sounds to the default output device, as part of the all applications
mix (assuming no other sources have been specifically sent to that device).
System sounds includes audio such as operating system event notifications, and email client
notifications.

The system sounds mix is identified by a speaker icon in Windows or the Finder icon in macOS

If you set your default output device to 'None', the system sounds will not play to any
destinations.

Default Input Device (Windows only)

In Windows, you can also set a default input device.
The Default Input Device is the local hardware device which Dante Via will assign to all stereo 'recording
applications' (i.e. software applications that can receive audio).
When Dante Via is first run, it sets its default input device to the device that is set as default in your
Windows audio settings.

All Applications Mix

The 'all applications mix' is a mix created automatically by Dante Via containing all software applications
(except for ASIO applications in Windows). The all applications mix is automatically sent to the default
output device.
If a specific source is sent to the default output device instead, it fully replaces the all applications mix. If
that source is then removed, the default output device reverts back to playing the all applications mix.

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To mute individual sources in the all applications mix:

1. In the default output device destination, hover over the source you want to mute.
2. Click the mute icon.

Note: The volume mixer is not enabled for the all applications mix.

Note: You can tell if a destination is playing the all applications mix by the presence of the system
sounds icon.

Software Application Visibility

Windows
In Windows, software applications will not initially appear in the Local Applications areas until they are
either actively playing audio (sources), or actively recording or receiving audio (destinations). Once they
have been discovered, they will appear whenever they are running.
Some applications (such as Skype) may also require that you select Dante Via as the default device(s)
before they appear in Dante Via.

Note: It is recommended that you start audio applications after starting Dante Via.

If when you start Dante Via a running audio application is not visible in the Dante Via UI, quit and then
restart the audio application. You may also have to play or record audio using the application before it
appears in Dante Via.

macOS
In macOS, software applications must be actively playing to be initially discovered by Dante Via. Once
they have been discovered, they will appear whenever they are running.

Exposing Sources and Destinations to the Dante

network
To expose a source or destination to the Dante network, click the ‘Enable Dante’ control (a slider in
Windows, and a checkbox in macOS).

Note: Enabling Dante uses resources.

Exposing Sources
When you expose a source to the Dante network, other Dante Via users on the network can send the
audio to their own destinations, using Dante Via, or Dante Controller (see Using Dante Controller to
Route Audio).

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Note: A Dante Via resource must be set to ‘Enable Dante’ in order for it to appear in Dante
Controller. Dante Via resources appear nested under the host computer name in Dante Controller.

When a user first tries to connect to one of your sources, you will be presented with a pop-up dialogue
asking you to allow or deny the connection.
See Privacy and Permissions for more information.
When a destination successfully connects to one of your sources, it appears in the ‘Listeners’ field for
the source. To stop the destination listening to your source, disable ‘Enable Dante’.

Exposing Destinations
Exposing a destination to the Dante network allows you to send audio to it from a network source.
A network source can be:
n An application or audio device installed on another computer running Dante Via
n A physical device connected to a computer running Dante Via
n A remote Dante-enabled device

Note: Connecting a network source to one of your destinations will automatically expose the
destination to the Dante network.

Using Dante Controller to Route Audio

All sources and destinations that are exposed to the Dante network become visible in Dante Controller.
Remote Dante-enabled devices (i.e. devices connected to a network switch, but not to a computer)
appear as discrete devices, whereas software applications and audio-capable hardware peripherals
appear as transmit and/or receive channels for the computer that they are installed on or connected to.
Routing audio between Dante Via resources in Dante Controller is done in the same way as audio
routing for Dante-enabled devices. See the Dante Controller user guide for more information.
To launch Dante Controller from the Dante Via user interface, click the ‘Open Dante Controller’ button in
the Network section.

Privacy and Permissions

By default, Dante Via will not allow another users to connect to one of your Dante-enabled sources
without your permission. When another user first tries to connect to one of your sources, you’ll be
presented with an ‘Access Control Request’ pop-up dialog asking you to allow or deny the connection.

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n If you click ‘Allow’, the connection will be completed, and the user will receive audio from your
source.
n If you click ‘Don’t Allow’, the connection will be rejected, and the user will not receive any audio
from your source.

Permissions are persistent across sessions: If you allow a connection for any user, they will be able to
connect to the same source as many times as they like, even if Dante Via and/or either computer is
stopped and restarted.
To revoke all existing permissions, go to Preferences > Privacy, and click ‘Clear Permissions’. This will
mean that any new connections (even previously allowed connections) will require your permission, and
any existing connections will require permission to be re-granted.

Mute All
Click the Mute All button to mute audio from all your sources, and mute audio to all your receivers.

Click it again to un-mute all audio.

Channel Mapping
Most consumer audio applications are stereo, with two channels of audio – left and right. When Dante
Via pipes audio between applications, by default it connects left outputs to left inputs, and right outputs
to right inputs.
For applications and hardware devices with more than two channels, Dante Via connects channels
sequentially - 1 to 1, 2 to 2, 3 to 3 and so on. More specific channel routing can then be done using
Dante Controller if required.
In Windows, multichannel WDM devices may present as groups of stereo pairs - for example, a
WDM soundcard that presents 8 channels to Windows will typically appear in Dante Via as 4 stereo
pairs.
Example

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Audio Format
Dante Via's native audio format is 24-bit audio at 48 kHz sample rate.
For locally-connected devices, Dante Via converts incoming audio 48 kHz, and converts outgoing audio
to match the sample rate required by the destination device.
To be supported by Dante Via, networked Dante-enabled hardware devices must be set to 48 kHz (with
no sample rate pull-up).

Latency
Dante Via’s base latency is ~10 milliseconds.
However, auxiliary devices such as locally-connected USB peripherals may also introduce their own
latency.
For more information about latency, see the Dante Controller user guide.

Dante Virtual Soundcard

Dante Via and Dante Virtual Soundcard cannot be used at the same time.
To use Dante Virtual Soundcard, you must first stop Dante Via, and vice-versa.

Dante Domain Manager

Dante Domain Manager (DDM) is network management software that enables user authentication, role-
based security and audit capabilities for Dante networks, while allowing seamless expansion of Dante
systems over any network infrastructure.
The Dante Via application presents in DDM in the same way as hardware Dante devices, taking its
name from the name of the computer on which it is installed, with a device type of Dante Via.
When Dante Via is enrolled, a domain icon is displayed in the toolbar next to the mute, start/stop and
preferences buttons:

Depending on configuration settings made by the domain administrator in DDM, when Dante Via is
enrolled its user interface may become locked:

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Further settings affect the visibility of remote devices in the Dante Via interface.
If the DDM server goes offline or becomes unreachable while Dante Via is enrolled, the following icon
will be displayed in the Dante Via toolbar:

Refer to Domains Preferences for more information.

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Troubleshooting
Licensing and Activation
I don’t have a license key
Usually, you shouldn’t need a license key – if you bought Dante Via through the Audinate website
(www.audinate.com), you can activate Dante Via using your audinate.com registered email address and
password.
When you first start the application, just click ‘Log in with Audinate.com account’ and then enter your
audinate.com credentials.
If you didn’t buy Dante Via through the Audinate website, you should have been provided with a license
key by your supplier.

I activated Dante Via but the user interface is empty

This usually indicates that Dante Via is not activated. Use the Activation panel to activate Dante Via.
n To open the Activation panel in Windows, click the gear icon to open the main menu, and
select Activation.
n To open the Activation panel in macOS, go to the Dante Via menu > Activation.

If Dante Via is activated but the user interface is still empty, double-check that Dante Via is actually
running. When it is running, there will be a button at the top of the user interface labeled 'Stop'. If it's
labeled 'Start', Dante Via is not currently running. You can also check in the general preferences.

Dante Via won't run (Windows)

Dante Via requires Microsoft .NET framework v4.5.1 or above - check if you have the required version,
and update it if required (you can use Windows Update to update your .NET version).

Audio Problems - First Things to Check

n Check that Dante Via is actually running. When it is running, there will be a button at the top of the
user interface labeled 'Stop'. And yes you've guessed it - if it's labeled 'Start', Dante Via is not cur-
rently running. You can also check in the general preferences.
n Check that Dante Via is selected as the default device (and in Windows, also as the default com-
munication device) in your operating system’s audio settings (‘Playback devices’ and ‘Recording
devices’ in Windows, and ‘Sound Preferences’ in macOS).

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n Check that the Dante Via volume in the Volume Mixer (Windows) or the Sound Preferences
(macOS) is not turned right down.
n Check that your default output device (set in the Dante Via General Preferences) is capable of pro-
ducing audio, and its volume is not turned right down or muted.
n For Windows installations, check that the Dante Via audio device driver is installed and enabled.
If there is a problem with the device driver, you should see the following icon at the top right of the
user interface:

Hovering over the icon will display text indicating that the input, output or both devices are not
enabled.
See Checking That the Dante Via Sound Device is Enabled in Windows for more information.
Note: This icon can also indicate that Dante Via is not set as the default audio device for your
computer (see User Interface Notifications for more information).

Sources Not Appearing

General
Are you sure what you’re looking for is a source, and not a destination? Look for it in the Destinations
panel.
Sources produce audio - they add audio to the computer / Dante network. Destinations receive audio
from the computer / Dante network. Some devices and applications are sources and also destinations.
More info

Locally-connected Hardware Sources (Local Audio Devices) Not

Appearing

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Windows
Local hardware sources should appear as soon as they are connected to the computer.
Troubleshooting steps
1. Make sure it’s switched on!
2. Check the cable.
3. Physically disconnect and reconnect the device.
4. Make sure the latest drivers for the device are installed (usually can be downloaded from the man-
ufacturer’s website).
5. Make sure the device is properly enabled in Windows (Device Manager).
6. For USB devices, make sure the USB port is working (try connecting something else to it).
7. Try setting it to 48 kHz sample rate (the native sample rate for Dante Via).
8. In Windows Device Manager, scan for hardware changes (this may rediscover any malfunctioning
USB devices).
9. As a last resort, unplug the device, uninstall the USB port (using Windows Device Manager), then
restart your PC – this will discover and re-enable any uninstalled USB ports.

macOS
Troubleshooting steps
1. Make sure it’s switched on.
2. Check the cable.
3. Physically disconnect and reconnect the device.
4. Make sure the latest drivers for the device are installed (usually can be downloaded from the man-
ufacturer’s website).
5. Make sure the device appears in Utilities > Audio MIDI Setup.
6. For USB devices, make sure the USB port is working (try connecting something else to it).
7. Try setting it to 48 kHz sample rate (the native sample rate for Dante Via).

Software Sources (Local Applications) Not Appearing

Software sources will not usually appear in the Dante Via interface until they are actively playing audio.

Troubleshooting
1. Play some audio using the application and check Via to see if it has appeared. If not: Close the
audio application.
2. Stop Dante Via (using the 'Stop' button).

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Dante Via

3. Close the Via application.

4. Re-open Dante Via.
5. Restart Dante Via.
6. Restart the audio application.
7. Play some audio in the audio application.

Windows only: WDM applications not appearing

If Protected Media Path is enabled, WDM (Windows audio) applications do not appear in Dante Via.
ASIO applications are unaffected.

Audio sources on other Dante Via-installed computers (Via Devices)

Not Appearing
Windows and macOS
Audio sources on other Dante Via-installed computers appear under the host computer name, if they are
shared (‘Enable Dante’ is selected) on the host computer.
If a computer appears in the Via Devices list, but there are no sources listed under it (and the arrow is
pointing down and to the right ◢ there are currently no shared sources on that computer.
Troubleshooting
n Ask the owner of the host computer to 'Enable Dante' for the source.

Networked Dante-enabled Hardware Sources (Dante Devices) Not

Appearing
Windows and macOS
Dante devices (remote Dante devices that are not directly connected to a computer – such as mixing
consoles and amplifiers) will only appear in Dante Via if they are set to 48 kHz sample rate (with no
sample rate pull-up).
Troubleshooting
n Ensure the device is set to 48 kHz sample rate, with no sample rate pull-up.

Destinations Not Appearing

General
Are you sure what you’re looking for is a destination, and not a source? Look for it in the Sources panel.
Destinations receive audio from the computer / Dante network. Sources produce audio - they add audio
to the computer / Dante network. Some devices and applications are sources and also destinations.
More info

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Dante Via

Locally-connected Hardware Destinations (Local Audio Devices) Not

Appearing
Windows and macOS
Local hardware destinations should appear as soon as they are connected to the computer.
For troubleshooting steps, see Locally-connected Hardware Sources (Local Audio Devices) Not
Appearing.

Software Destinations (Local Applications) Not Appearing

Windows
Software destinations will not usually appear in the Dante Via interface until they are actively recording
or receiving audio.
Troubleshooting
1. Close the audio application.
2. Stop Dante Via (using the 'Stop' button).
3. Close the Dante Via application.
4. Re-open Dante Via.
5. Restart Dante Via (using the 'Start' button).
6. Restart the audio application.
7. Record some audio in the audio application.

macOS
In macOS, software destinations do not appear in the Audio Destinations panel. To send audio to a
software destination, you must send the source to the Stereo Application Input or the 16 Channel
Application Input, and configure the application to use Dante Via as its audio interface.

Distorted Audio
Windows
Audio distortion can occur for a variety of reasons, including:
n Unstable device drivers
n Overloaded network links
n Overloaded CPU
n Particular software and/or hardware configurations

In the case of audio distortion on Windows:

1. Disable any Wi-Fi network connections.
2. Check that any network switches in the system are coping with their traffic.
3. Check the Performance tab in Windows Task Manager to see if your CPU is overloaded during
Dante Via operation.
4. Check that your device drivers are at the latest versions.
5. Stop any unnecessary software processes.

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Dante Via

6. In Dante Via, go to Preferences > Performance tab, and slide the slider to the far left.
7. Tune your PC for audio (check this FAQ for more information).

Absence of Audio
Absence of Audio from Locally-connected Hardware Sources (Local
Audio Devices)
1. Check that the device is actually routed to a destination.
2. Check that the destination is configured to use Dante Via as its input interface.
3. Check that the device is producing audio (for example, using a built-in headphone jack).
4. Check that the destination is capable of receiving and/or playing audio.
5. Check that the Dante Via volume in the Volume Mixer (Windows) or the Sound Preferences
(macOS) is not turned right down.
6. In Dante Controller, check for signal presence in the Transmit tab for the device and the Receive
tab for the destination.
7. Disconnect and reconnect the device. For USB devices, try a different USB port.
8. Route the device to a different destination, to rule out problems with the original destination.

Absence of Audio from Software Sources (Local Applications)

1. Check that the application is actually producing audio.
2. Check that the Dante Via volume in the Volume Mixer (Windows) or the Sound Preferences
(macOS) is not turned right down.
3. If the application isn’t routed anywhere in particular, it should be playing to your default output (gen-
eral preferences tab); check that the default output is physically able to play audio (check physical
volume controls, power, connectivity).
4. If the application is routed to a specific destination, check that the destination is configured to use
Dante Via as its input interface.
5. Check that the source is configured to use Dante Via as its output interface (note that Skype can
automatically change its audio interface settings quite often, particularly when audio hardware is
connected to or disconnected from the computer).
6. Check volume controls and other audio settings in the source and destination applications.
7. In Dante Controller, check for signal presence in the Transmit tab for the source and the Receive
tab for the destination.
8. In Windows, check that the Dante Via sound device is present and enabled in the Sound Settings
and Device Manager. See Checking That the Dante Via Sound Device is Enabled in Windows for
more information.
9. If all else fails, stop the application(s), stop Dante Via (using the 'Stop' button), close and re-open
the Dante Via UI, restart Dante Via, and restart the application(s).

Note: In Windows, some applications require 'protected media' support, for example video
streaming applications such as the Netflix Windows application. If you cannot hear audio from a
streaming application, try enabling the Protected Media Path in the 'Performance' preferences tab.

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Dante Via

Absence of Audio from Other Computers (Via Devices)

Access Control
If audio from another computer (Via Device) is not heard when routed to one of your own destinations,
check that the owner of the computer has approved any Access Control Requests (‘Device X is trying to
access … ‘).

Absence of Audio from Networked Dante-enabled Hardware Sources

(Dante Devices)
See ‘Absence of audio from locally-connected hardware sources (Local Audio Devices)’.

Note: Dante devices need to be set to 48 kHz sample rate (with no pull-up) to appear in Dante Via.

Video streaming apps don't work anymore (Windows)

On Windows, Dante Via disables by default the 'protected media path', which is a secure Windows
environment that supports DRM (Digital Rights Management) content.
Disabling this path may cause problems for Windows applications that require it, particularly video
streaming apps such as the Netflix® Windows (Metro) app.
If you encounter problems with media streaming apps after installing Dante Via, you can re-enable the
protected media path in the Performance tab of the Dante Via preferences. This will however cause
problems for Dante Via's application discovery and may prevent you from using some audio sources
across the Dante network.

iTunes is not appearing in the Dante Via UI / is not

playing audio. Why is this? (Windows)
iTunes may be in 'Windows Audio Session' playback mode. For compatibility with Dante Via, iTunes
must be set to 'Direct Sound' playback mode.
To change the iTunes playback mode to Direct Sound:
1. Open the iTunes Preferences.
2. Click the Playback tab.
3. Change the selection for 'Play Audio Using' to 'Direct Sound', and click OK.

Then:
1. Close iTunes
2. Stop and close Dante Via
3. Open and start Dante Via
4. Open iTunes, and play some audio.

iTunes should now appear in your Sources list, and audio should flow correctly.

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Dante Via

Device In Use (Windows)

If you attempt to subscribe a destination to a source but the subscription fails and the device appears as
below, it indicates that in the Windows device properties, 'Allow applications to take exclusive control of
this device' is enabled for the device, and it is being exclusively controlled by another audio application.

To use the device, either stop the application that is using the device, or disable 'Allow applications to
take exclusive control of this device' for the device:
1. Right-click the speaker icon in the System tray and select 'Playback devices'.
2. Right-click the device and select 'Properties'.
3. Select the Advanced tab.
4. Deselect 'Allow applications to take exclusive control of this device'.
5. Click OK twice.

If another application takes control of the device while it is already in use by Dante Via, you may see the
following error:

To restore the Dante Via subscription, stop the application that took control of the device, or configure it
to use a different interface.

Unable to Initialize (Windows)

If a hardware interface appears as below, it usually indicates one of the following problems:

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Dante Via

The WDM sample rate does not match the ASIO sample rate
In Windows:
1. Open the 'Playback devices' dialogue (right-click the speaker icon in the system tray).
2. Double-click the affected device.
3. Click the Advanced tab.
4. Ensure that the sample rate matches the sample rate configured in the ASIO options for the
device.
5. Repeat for 'Recording devices'.

The ASIO driver is blocking the WDM driver

In some cases, if the ASIO driver is already in use, it may prevent use of the WDM driver. To free up the
WDM driver, close any applications that may be using the ASIO driver (for example, DAWs).
The ASIO driver has failed
The ASIO driver may have become unstable. Try rebooting the device - in some cases you may also
need to reboot the PC.

Insufficient Resources
Dante Via has a finite amount of resources available for audio routing. Resources are consumed
whenever an audio route is established, and when a source or destination is exposed to the Dante
network (using the ‘Enable Dante’ control).
When the available resources are exceeded, the insufficient resources icon is displayed in the toolbar:

Any devices that Dante Via cannot support due to insufficient resources will appear in red text.
Routing any number of channels to destinations with high channel counts, and exposing high channel-
count devices or applications to the Dante network can consume resources quickly.
To avoid hitting the resources limit, you should:
n Avoid sending too many individual sources to high channel-count destinations
n Only enable Dante for sources and destinations that are immediately required for network routing
n Routinely remove audio subscriptions that are no longer required

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Dante Via

User Interface Notifications

Icons Displayed in the Dante Via User Interface
This icon indicates that
you are not physically
connected to an Ethernet
network.
This icon indicates
network connectivity
issues - typically this is
because you have
multiple network
connections to your
Dante network.
This icon can indicate
one of two things – hover
your mouse over the icon
to see which condition
has been detected:
n Dante Via is not set
as the default audio
device for your
computer. To use
Dante Via for audio,
you will need to
manually set Dante
Via as the default
audio device using
the standard process
for your operating
system. Or:
n In Windows, the
Dante Via sound
device is missing or
disabled. See
Checking That the
Dante Via Sound
Device is Enabled in
Windows for more
information.
This icon indicates that
Dante via is out of
resources for audio
processing. See
Insufficient Resources for
more information.

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Dante Via

This icon indicates that

Dante Via is currently
enrolled in a domain. See
Dante Domain Manager
for more information.
This icon indicates that
Dante Via is currently
enrolled in a domain, but
the DDM server is
currently offline or
otherwise unreachable.

Subscription Notifications
Unresolved subscriptions
A yellow subscription notification is displayed at the destination if a valid subscription cannot be resolved
(for example, because a source has been removed from the network since the subscription was made).

Failed subscriptions
A red subscription notification is displayed at the destination if a subscription fails (for example, because
the source is locked, or the source is set to an incompatible sample rate, or because the owner of the
source has not granted you permission to listen to it).

Note: Hover over a subscription notification icon to see a tooltip describing the issue.

Common subscription notification tooltips

Source audio format incompatible

This usually indicates that the source's sample rate is not set to 48kHz (for Dante devices).

This resource is in a different clock domain

This usually indicates that the source is configured with sample rate pull-up, which has put it into a
dedicated PTP clock domain.

Permission to listen has not been allowed

This indicates that the owner of the source has not granted permission for you to listen to the source, or
the source is locked.

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Dante Via

Error and Warning Messages

Dante Via has detected that Dante Virtual Soundcard is currently active on this computer ...
Dante Via and Dante Virtual Soundcard cannot be run simultaneously. Close Dante Virtual Soundcard
before using Dante Via.
An older version of Dante Virtual Soundcard has been found on this computer ...
Older versions of Dante Virtual Soundcard can cause problems for Dante Via. If you require that Dante
Virtual Soundcard is also installed on your Dante Via computer, it must be at the latest version.
Insufficient Resources ...
Dante Via has finite resources for managing and transporting audio. If you see an 'Insufficient
Resources' error, it means that all of Dante Via's resources are currently in use, and you cannot create
any new audio routes.
To free up resources, you can:
n Close running audio applications
n Disconnect peripheral audio devices
n Remove local devices and applications from the Dante network (click 'Disable Dante')
n Remove remote subscriptions to your local sources and destinations

The Dante Via Session Manager needs to restart ...

If the 'session manager' (the service that manages Dante Via audio) needs to restart for any reason, you
should stop your audio applications, click OK on the warning dialog, and then restart your audio
applications (when the session manager has restarted) to ensure that they are discovered again by
Dante Via.
The Dante Via manager service is not running ...
You should only see this if you have manually stopped the manager service (dantevia.manager). To
resolve the problem, manually restart the service.
Failed to clear configuration ... (Windows only)
This will occur if you click the 'Clear Configuration' button and you are not logged in to the computer as
an administrator.
Unable to enable protected media path ... (Windows only)
This will occur if you attempt to select 'Enable Protected Media Path' and you are not logged in to the
computer as an administrator.
Dante Via failed to start ...
This is rare, but can occur under some circumstances in Windows. Either manually restart the
dantevia.manager service (using the Windows services manager) or restart the computer.
[Computer name] is enrolled in a domain and configuration is prevented
This indicates that Dante Via is enrolled in a domain and the DDM administrator has configured DDM to
lock the Dante Via UI when it is enrolled. Contact your DDM administrator for more information.
[Computer name] is unable to contact the domain server
This indicates that Dante Via is enrolled in a domain, but the DDM server is currently offline or otherwise
unreachable.

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Dante Via

Checking That the Dante Via Sound Device is Enabled

in Windows
When Dante Via is running in Windows, a Dante Via ‘sound device’ is instantiated, which allows the
operating system to route audio to and from Dante Via.
In order for Dante Via to function, this sound device must be present and enabled. If it has been
removed or disabled (by a user, or by Windows itself) you should see the following icon at the top right of
the user interface:

Hovering over the icon will display text indicating that the input, output or both devices are not enabled.

Note: This icon can also indicate that Dante Via is not set as the default audio device for your
computer (see User Interface Notifications for more information).

There two places in Windows where the sound device can be enabled, disabled or removed – the
Control Panel sound settings, and the Device Manager.

Control Panel Sound Settings

To open the Control Panel Sound settings, open the Windows Control Panel and click ‘Sound’.
If Dante Via is running, you should see a ‘Dante Via Transmit’ device in the Playback tab and a ‘Dante
Via Receive’ device in the Recording tab.
A green tick indicates that the device is enabled and set as the default device:

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Dante Via

If the Dante Via device is disabled, the icon will be greyed out and listed as ‘Disabled’:

To re-enable the device, right-click the device and select ‘Enable’.

If the icons are not present when Dante Via is running, reinstall Dante Via.

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Dante Via

Device Manager
To open the Device Manager, click Start and type ‘device manager’.
The Dante Via entry should be listed under ‘Sound, video and game controllers’. If it is not present,
reinstall Dante Via.

If the device has been disabled, it will appear as shown below:

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Dante Via

To re-enable it, right-click the Dante Via entry and select 'Enable device'.

Note: When Dante Via is running, it will also appear in the Device Manager as Receive and
Transmit devices under <computer name> / Audio inputs and outputs.

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Dante Via

Index Core Audio 19

CPU 15

D
1
Dante Controller 44
16 Ch Application Input 40
Dante Devices 18
16 Channel Application Input 19, 40
Dante Domain Manager 46
A Dante Network 10
About Audio Interface Drivers 19 Dante Via failed to start ... 59
Absence of Audio 53-54 Dante Via has detected that Dante Virtual
Activation 21 Soundcard is currently active on this
computer ... 59
Add Source to Mix 36
Dante Via input and output sound devices
Aggregate 12
are not enabled 60
All Applications Mix 39, 42
Dante Via input sound device is not
An older version of Dante Virtual Soundcard enabled 60
has been found on this computer
Dante Via is enrolled in a domain and
... 59
configuration is prevented 59
Application support 13
Dante Via is unable to contact the domain
Applications 18 server 59
ASIO 19 Dante Via Main Screen - OS X 22
ASIO Devices 19 Dante Via Main Screen - Windows 23
Audio destinations not appearing 52 Dante Via output sound device is not
Audio Format 46 enabled 60
Audio Problems 48 Dante Via won't run 48
Audio Routing Permission in macOS DDM 46
10.15 41 Default Audio Interface 33
Audio sources not appearing 49, 51 Default Devices 42
Automatically check for updates 26 Default Input Device 42
B Default input device for applications 26
Default Output Device 42
Built-in Input 40
Default output device for applications 25
Built-in Output 40
Destinations 16
C
Destinations not appearing 52
Channel Mapping 45 Destinations Not Appearing 51
Checking That the Dante Via Sound Device Device In Use 55
is Enabled in Windows 60
Devices 18
Clear Configuration 26
Digital Rights Management 54
Clear Domain Credentials 32
Direct Sound 54
Clear Permissions 28, 39
Distorted Audio 52
Configuring Your Computer 33
Domains Preferences 31
Connecting Sources to Destinations 34
DRM 29, 54
Control Panel 60

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Dante Via

E Monitor 12
Multichannel 12
Enable Dante 44
Mute All 45
Error and Warning Messages 59
Muted 34
Ethernet 28
Muting Sources 39
Ethernet network. 57
Exposing Destinations 44 N
Exposing Sources 43 Netflix 30, 54
Extend 11 Network 13
F Network devices require my permission
... 27
Failed subscriptions 58
Network Interface 28
Failed to clear configuration ... 59
Network Preferences 28
Firewire 12
Now Receiving 35
G
O
General Preferences 25
Offline 22
Grayed out 38
Open Dante Controller 44
H
P
Hardware channel support 13
Performance 29
I Performance Optimization 29
I don’t have a license key 48 Performance Preferences 29
Inactive Sources 38 Performance Tracing 29
Insufficient Resources 56 Permissions 44
Insufficient Resources ... 59 Play Audio Using 54
iTunes is not appearing in the Dante Via UI / Privacy 44
is not playing audio 54 Privacy Preferences 27
L Protected Media 29
Protected media path 54
Latency 13, 46
Licensing 21 R
Licensing and Activation 48 RAM 15
Local Applications 19 Receive flows 13
Local ASIO Audio Devices 18 Red text 56
Local Audio Devices 18 Removing Listeners 39
Locking Preferences 30 Removing Sources 38
M Replace Mix with Source 36
Resources 56
Make new applications available on the
network automatically 27 Route Audio 44
Make new audio devices available on the S
network automatically 27
Sample bit depth 13
Microsoft .NET framework 48

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Dante Via

Sample rate 13, 46 V

Searching 24
Via Devices 18
Send Audio 12
Video 54
Show ASIO compatible audio devices 20, 26
Video streaming 30
Show Hidden Audio Devices 26
Volume Mixer 24
Software Applications 43
W
Software channel support 13
Software sources not appearing 50 WDM 19
Sound Device 60 Windows Audio Session 54
Sound Settings 60
Soundcard 12
Sources 16
Sources not appearing 49
Specifications 13
Starting Dante Via 34
Stereo Application Input 19, 40
Stop / Start Dante Via 25
Stopping Dante Via 34
Streaming 54
Subscription 35
Subscription Notifications 58
Switching Computer Accounts 34
System Requirements 15
System Sounds 42

The Dante Via manager service is not

running ... 59
The Dante Via Session Manager needs to
restart ... 59
Transmit flows 13
Troubleshooting 48

Unable to enable protected media path ... 59

Unable to Initialize 55
Unresolved subscriptions 58
USB 12
User interface is empty 48
User Interface Notifications 57
Using Dante Via with Dante Domain
Manager 46

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