Employability Skills

CH.1 Communication Skills

Communication Skills

Multiple Choice Questions and Answers

1. Which of the following is NOT an element of communication within the

communication process cycle?
(a) Channel
(b) Receiver
(c) Sender
(d) Time
2. You need to apply for leave at work? Which method of communication will
you use?
(a) e -mail
(b) Poster
(c) Newsletter
(d) Blog

3. By which action can senders send their messages?

(a) Gestures
(b) Speaking
(c) Reading
(d) Writing
Verbal Communication

Multiple Choice Questions and Answers

4. Which of the following is an example of oral communication?

(a) Newspapers
(b) Letters
(c) Phone call
 (d) e-mail
5. What are the types of words we should use for verbal communication?

(a) Acronyms

(b) S imple

(c) Technical

(d) Jargons

6. Why do we use e-mails?

(a) To communicate with many people at the same time.

(b) To share documents and files

(c ) To talk to each other in real –time

(d) To keep a record of communication

Non - Verbal Communication

Multiple Choice Questions and Answers

7. Which of these is a positive (good) facial expression?

(a) Frowning while concentrating

(b) Maintaining eye contact

(c) Smiling continuously

(d) Rolling up your eyes

8. What does an upright (straight) body posture convey or show?

(a) Pride
(b) Professionalism
(c) Confidence
(d) Humility
9. Which of these is NOT an appropriate non-verbal communication at work?
(a) Keeping hands in pockets while talking

(b) Talking at moderate speed

(c) Sitting straight

(d) Tilting head a bit to listen

10. Which of the following statement is true about communication?

(a) 50% of our communication is non-verbal

(b) 20% communication is done using body movements, face, arms, etc.

(c) 5% communication is done using voice, tone, pauses, etc.

(d) 7% communication is done using words

Put a X mark against, the actions below which are examples of bad non – verbal
communication.
Write this from Text book pdf I kept in your group (T.B.pg.no:16) or

Copy from whats app in your group I kept this topic with answers

Communication Cycle and Feed Back

Multiple Choice Questions and Answers

11. Which of these are examples of positive feedback?

(a) Excellent, your work has improved.

(b) I noticed your dedication towards the project.

(c) You are always doing it the wrong way.

(d) All of the above

 12. Which of these are examples of negative feedback?

(a) I hate to tell you this but your drawing skill is poor.

(b) You can surely improve your drawing.

(c) These are good drawings but you can do better.

(d) None of the above

13. Which of the following are effective components of good feedback?

(a) Detailed and time consuming

(b) Direct and honest

(c) S pecific

(d) Opinion-based

B and C both answers

Barriers to Effective Communication

Multiple Choice Questions and Answers

14.Which of these is NOT a common communication barrier?

(a) Linguistic barrier

(b) Interpersonal barrier
(c) Financial barrier
(d) Organisational barrier
15.Which of these are ways to overcome communication barriers?
(a) Respecting each other’s differences
(b)Using a translator
(c ) Not communicating at all
(d) Using your own language for comfort
Writing skills – Parts of Speech

Multiple Choice Questions and Answers

16. In which of the following, the underlined word is an adjective?

(a) Radha has a red dress.

(b) I can speak French.

(c) The Girl on the Train is a best-seller.

(d) Abdul can swim fast.

A and C both answers

17.Which of these sentences is capitalised correctly?

(a) Ravi and i are going to the movies.

(b) Salim is visiting India in July.

(c) The tiger is a Strong animal.

(d) S he is arriving on Monday

18. Which of these sentences are punctuated correctly?

(a) When is the party.

(b) I had bread omelette and a Banana for breakfast?

(c) I am so excited about my first foreign trip,

(d) T his is Abdul’s notebook.

19. In which of these sentences can you find an adverb?

(a) Divya drinks milk every day.

(b) Sanjay gifted me a new pen.

(c) I opened the door lock.

(d) Sita is 5-feet tall.

20. Write F.I.B

Writing Skills – Sentences

Multiple Choice Questions and Answers

21.Identify the object,verb and subject in the sentence,”The car crashed into a tree”.

(a) Object: a tree ,Verb : crashed Subject : the car

(b) Object: The car ,Verb : crashed Subject : a tree

(c )Object: crashed ,Verb : the tree Subject : the car

(d) Object: crashed,Verb : the car Subject : the tree

22.Identify the indirect object in the sentence, ‘The band played music for
the audience.’
(a) The band
(b) played
(c) music
(d) audience

23. Which of these is an imperative sentence?

(a) Switch off the fan.

(b) Sheila has gone to the market.

(c) Where are my pen colours?

(d) O h no! I missed my flight.

24.Which of these sentences is in active voice?

(a) A movie is being watched by them.

(b) The car was repaired by Raju.

(c) He is reading a book.

(d) The thief was being chased by a policeman

Communication Skills
B. Subjective questions:

1. Make a chart highlighting all the methods of communication.Use markers and

colours to highlight differences amongst all.
Ans:
2. List the different types of verbal communication. Include examples for
each verbal communication type.
Ans. The table illustrates the different types of verbal communication:
3.Draw any five common signs used for Visual communication.Explain what each conveys
and where did you see it?
Ans. Visual Communication is the conveyance of ideas and information in forms that can
be seen.Visual communication in part or whole relies on eyesight.Visual communication
is a broad spectrum that includes signs,typography,drawing,graphic
design,illustration,industrial design,advertising,animation and so on.

The five common signs used for Visual Communication are:

Near
4. What do you mean by feedback? Let’s take a scenario. Radha is your co-worker.
Together you are making a report on how to manage the waste in your store. Since
she has not completed her work on time, the whole report has got delayed and the
manager has given you both a warning. Write down the feedback you would like to
give your workers on time management. Try to keep the feedback specific
and polite.
Ans. Feedback is the final component and one of the most important factors in the
process of communication since it is defined as the response given by the receiver to the
sender.
Feedback to Radha

You are a great asset to the team. You are very professional and focused on your work.
Despite the difficult deadlines for the report on how to manage the waste in your store,
you maintain a positive attitude. You respond to problems without getting angry or
frustrated. Whenever you have free time I see you studying or looking over someone’s
shoulder trying to troubleshoot a problem. It would benefit the entire department if you
paid more attention to the delivery time.
5. Write down the common communication barriers you may come across when you
move to a new city or country.
Ans. The common communication barriers a person may come across when the move to
a new city or country are:
Physical Barriers: Physical barriers are the environmental and natural conditions that act
as a
barrier in communication. For example, text messages are often less effective than face-
to-face communication.
Linguistic Barriers: The inability to communicate using a language is known as
language barrier to communication. Language barriers are the most common
communication barriers, it leads to misunderstandings and misinterpretations of the
message. For example slang, professional jargon.
Interpersonal Barriers: Barriers to interpersonal communication occur when the
sender’s message is received differently from how it was intended. It is also very difficult
to communicate with someone who is not willing to talk or express their feelings and
views.
Organisational Barriers: Organisations are designed on the basis of formal hierarchical
structures that follow performance standards, rules and regulations, procedures, policies,
behavioural norms, etc. Superior-subordinate relationships in a formal organisational
structure can be a barrier to the free flow of communication.
Cultural Barriers: Cultural barriers is when people of different cultures are unable to
understand
each other’s customs, resulting in inconveniences and difficulties. People sometimes
make stereotypical assumptions about others based on their cultural background, this
leads to a difference in opinions and can be a major barrier to effective communication.

6.Identify the Conjunctions and Prepositions from the list below and write these in the
correct box.

Because,And, Over,Under,

Since,Although, In,At,

Or,Beside Up,On
7. Write two sentences of each type of sentence — statement, question,
exclamatory and order.
Ans. The two sentences of each type of sentence are:

Statement

1) Blue is my favourite colour.

2) The farewell party begins in two hours.

Question
1) Do you want tea or coffee?
2) Is it raining?

Exclamatory
1) This is the best day of my life!
2) Oh, my goodness, we won!

Order

1) Please lower your voice.

2) Respond immediately.

8. Which is your favourite food, dish or cuisine? Write two paragraphs about your
favourite food, dish or cuisine. Make sure you follow all the rules about sentences
and paragraphs you have learnt.
Ans. I am very foodie. I love to eat. Among the number of foods, Pizza is my favourite
food because it tastes and smells fabulous. My Mom cooks the best Pizzas in the world. I
always ask her to make Pizza.
In Pizzas, I love onion cheese Pizza a lot. This is because cheese pizza is healthy and
makes me strong. To create fun we also organize pizza races in terms of who can eat the
maximum number of pizzas. I can eat many pizzas at a time.