Escalation Matrix

Person responsible Role Triggers when

CEO will be engaged with the
stakeholders/Clients and
Samir Jha CEO / Director resolve the matter immediately
CEO will ensure that all
protocols are adhered too
- Lack of timely communication,
reports and / or reports for the
teams below
Narayan Agnihotri - Delay in project is caused by
Project Manager
the company
- Major and prolonged Site
Outages caused by the field
teams
- Delay in scope start / delivery
- Delay in project is caused by
the field teams
- Teams not following change
management procedures
Hendrick Sedumedi Motsilenyane Site Supervisor - Teams not following operator
(customer) set guidelines.
- Site Outages caused by the
field teams
- Wrong materials delivered on
site
- Delays caused by
commissioning or integration
- Poor or improper installation
on site
Technical support - Wrong configurations done on
Kennedy Obara
Engineer site or sites unreachable after
scope completion by the field
team.
- Site Outages caused by the
field teams
Millicent Mokoena EHS Officer - Teams not having proper PPE
on site.
- Teams failing EHS check.
- Teams not adhering to EHS
set guidelines

AfriKKom Global Pty Ltd - Regd. No- UIN BW00005613760

Regd. Office-Plot 38805, Block 6 Gaborone, BOTSWANA.
Postal Address: PO Box 598 ABG Sebele, Gaborone BOTSWANA
Contact Number: +26774367711 http://www.afrikkomglobal.com
 - Incidents arising due to EHS
negligence
- Delivery issues
- Warehouse staff unavailable
- Teams unavailability on site
Tumisang Mazebedi Project Coordinator - Site Outages caused by the
field teams
- Wrong materials delivered on
site

AfriKKom Global Pty Ltd - Regd. No- UIN BW00005613760

Regd. Office-Plot 38805, Block 6 Gaborone, BOTSWANA.
Postal Address: PO Box 598 ABG Sebele, Gaborone BOTSWANA
Contact Number: +26774367711 http://www.afrikkomglobal.com