How Slack AI

moves work
forward faster

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Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Unlock the full potential of your data in Slack with AI������������������������������������������������������������������������� 4

Time-saving tools powered by AI����������������������������������������������������������������������������������������������������������� 6

Conversation summaries������������������������������������������������������������������������������������������������������� 7

Search answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Recap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Sounds great, but is it secure? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

You control access to your data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

You can verify the results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

More AI tools you can use in Slack today . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

This is just the beginning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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Introduction
AI has arrived in Slack.
One of Slack’s greatest superpowers for
business is that it brings together all your
projects, data and conversations—the
collective knowledge your employees
For the past decade, Slack has revolutionized the
need to do their best work every day. With
way we work, bringing people, apps and systems
the launch of our native AI features, you
together in one place. With Slack AI, we’re excited to
can put all of that information to work for take this transformation to the next level. These new
you in new and easy-to-use ways in Slack, AI capabilities empower our customers to access the
the AI-powered conversational interface collective knowledge within Slack so they can work
for work. smarter, move faster, and spend their time on things
that spark real innovation and growth. In the era of
In this e-book, you’ll learn about: generative AI, Slack is the trusted, conversational
• Slack’s powerful new AI features platform that connects every part of a business to
that can help you get the most out supercharge team productivity.
of your data
Denise Dresser
• How we ensure data privacy by design CEO, Slack
• Why trust is our number one value
when building out all AI features in Slack

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Unlock the full Our North Star has always been to make your work life simpler,

potential of
more pleasant and more productive. We do this by bringing your
conversations into one place, embedding automation across your

your data in
key business apps, and driving outcome-based productivity for every
team. In Slack, employees discuss topics and projects in channels or

Slack with AI
in direct messages; they jump in a huddle when they need to discuss
things in real time; they record clips for asynchronous communication;
and they automate busywork with workflows. Slack integrates with
your favorite tools—including Salesforce apps such as Sales Cloud,
There’s a high cost to the old way Service Cloud and Tableau, and third-party apps such as Workday, Jira
of working. and Google Drive—to move business processes forward.
Case in point: productivity takes a major
hit when employees aren’t informed
about critical business decisions. In a
recent study by Gartner, 47% of digital
workers struggled to find the information
they needed to effectively perform their

47%
jobs, and 32% of employees made the
wrong decision due to lack of awareness.
of digital workers
32%
How much more effective could you be struggled to find the of employees made the
information they wrong decision due to
at work if you could instantly understand needed to effectively lack of awareness
the context of any project or policy in the perform their jobs
history of your business? With Slack’s tools
and artificial intelligence features, you can
do exactly that.

Source: gartner 4
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Our channel-based model provides According to our user surveys, Slack already helps teams achieve:1
the foundation to build a shared and
transparent information repository. Every
message, canvas and clip in your Slack
workspace contributes to a searchable
gold mine. The collective knowledge
that informs your work multiples in value
over time as more people contribute
their expertise. The result is a universe of
context for every team, project and topic

36% 35%
across your organization.

Slack’s intelligent search functionality

makes all of this history easily retrievable.
The more information and data your more productivity, faster time saved because of
decision-making, more process automation
employees have at their fingertips,
engagement and faster
the better they’re equipped to do their collaboration
best work.

Now, with the power of generative AI, you can take productivity to the
next level and bring more value to your company. We’re introducing
Slack AI, an intuitive AI experience embedded in your flow of work
that helps you search, summarize and leverage the information your
team needs to drive real outcomes.

When you add our AI features to your Slack workspace, your team
can reach its full potential by harnessing your corporate memory
with just one tap. Think: conversation summaries that catch you up in
seconds, with easy-to-skim summaries and tailored answers to your
questions distilled from information across Slack. When you multiply
these productivity gains across your users, you achieve exponential
efficiency that helps your organization save valuable time.

1 Source: FY24 Customer Success Metrics 5

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Time-saving
tools powered Sign up for AI in Slack today

by AI Get the most out of your team’s collective knowledge by using

conversation summaries, search answers and recap.

Business executives are recognizing that Our new AI features are now available on all paid plans for purchase in
artificial intelligence has the potential English, Spanish or Japanese. Additional languages coming soon.
to affect their bottom line. Slack’s Contact our sales team today and find out how Slack’s AI capabilities can work for you.
Workforce Index shows that 94% of
executives believe incorporating AI into
their work is an urgent priority—yet only
1 in 5 desk workers reports that their
organization has adopted that strategy.
We’re making that transition easier.

We’ve designed an intuitive, guided

experience where you can get AI
assistance effortlessly—without the stress
of having to tinker with open-ended
prompts. By having our tools embedded
into the place where work already
happens, you can gain immediate value
from AI instead of having to dramatically
change the way you work or log in to
another application.

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Conversation summaries
Conversation summaries allow teams to quickly:
Imagine you’re jumping into a project
• Get up to speed on a new project
midway through. Instead of digging
through multiple documents or bugging • Catch up after time away from work
teammates with questions that may • Stay informed on customers in account channels
have already been answered, everything
• Outline a follow-up summary from incident channels
is right there in the channel. What if
you could surface the most important • Make educated, customer-centric decisions
themes instead of having to be a
digital detective?

With conversation summaries, you can

capture what’s essential in channels and
threads in one click. You’ll get a detailed
view of what’s happening, whether
you want to catch up on recent unread
messages or summarize the past seven
days or another date range. For example,
you can instantly extract key themes and
tasks from a product launch channel and,
from there, drill down further.

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Search answers

Effortless search is essential for an

enterprise workspace. Having all of your
data in Slack means your employees can
make better-informed decisions about
their work. We’ve enhanced our search
functionality so it’s even more powerful—
and you don’t have to become a prompt
engineer to find what you’re looking for.
We know that you don’t always know
exactly how to phrase the terms that will
lead you to the answer you’re seeking.

Search, powered by AI, allows you to

ask a question conversationally and
get a clear, concise answer based on
relevant Slack messages. For example,
when learning about a new project,
search answers will help you quickly get
a grasp on the project’s goal and the key
stakeholders involved—all in a visually
separate summary above the search
results you are accustomed to seeing.

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With search answers, you can:

• Learn about new projects

• Stay updated on company policies
• Find internal subject-matter experts
• Pick up on team processes
• Gain insights from previous experiences

97 min.
During the pilot program, we experienced
average time users can save firsthand the major productivity gains that Slack
weekly with Slack AI AI could drive for our business. Slack AI has helped
speed up our employees’ work exponentially.

Zach Hyman
Co-CEO, SpotOn

Source: Based on an internal analysis during the pilot of Slack AI

features (channel recap, thread summaries, and AI search answers) 9
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Recap

We’ll be the first to admit it: it can

be challenging to stay informed of
everything going on in your Slack
channels. So what if you could start your
day with summaries of all the channels
you’re interested in?

With recap, you can generate a daily

morning digest of channels you want
to follow but don’t have time to engage
with. Simply add a channel to your
recap on Monday, and your Tuesday
morning recap will contain a summary of
Monday’s messages from that channel
You can also mute recapped channels to
keep your sidebar clean and organized,
without worrying about missing out on
what’s been said.

Recap makes it easy to stay up to speed Recap helps you to:

on what you might otherwise miss, so
that you can focus on top priorities. • Stay on top of news across your organization
Choose which channels you want • Monitor customer activity in your account channels
summarized and let Slack AI do the rest.
• Track your employees’ projects so you can give them better support
• Mute channels, knowing you can catch up later

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Sounds great, Slack does not share customer data with LLM (large language model)
providers and does not use customer data to train LLMs. Slack AI runs

but is it secure? on Slack’s infrastructure and upholds the same security practices and
compliance standards that customers expect from Slack itself.

Slack’s entire ecosystem adheres to a high standard of security and

Trust is our most important value at Slack
compliance. Our Enterprise Key Management empowers customers to
and Salesforce. In fact, the top concern
control their encryption keys, giving you the autonomy to revoke access
we hear from customers about AI is
whenever you choose. You don’t just have to take our word for it; our
security. We’re committed to building AI
compliance is with recognized standards such as HIPAA, FINRA, FedRAMP
products safely, responsibly and ethically.
and SOC 2, all of which have been audited by third-party industry experts.
That’s why we adhere to a set of product
values that guide our decision-making, all
focused on maintaining your trust.
You can verify the results

We understand that to trust a piece of technology, you need to rely on

You control access to your data its integrity at all times. AI shouldn’t replace your employees’ judgment.
Instead, we’ve designed our AI product features to be transparent, so you
In a world where some companies use
can dig into what’s important and independently verify the results.
customer data as an asset to hawk,
we prioritize user safety and data
privacy. Our new AI product features
are designed inside Slack’s secure
infrastructure to ensure that your data
remains yours—and only yours. We don’t
sell, rent or use your information for
commercial purposes, because we firmly
believe that your trust is not for sale.

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More AI tools Using Claude is easy. In channels and group messages, just tag @Claude
and ask it to perform a task that will be visible to your teammates.

you can use in Here are some ways you can work with AI-powered apps:

Slack today
Box:
Slack’s AI capabilities are subtle but Ask Box questions about your box files, get the answers you need and jump back
into your flow of work in Slack.
powerful. And they’re supplemented by
a growing list of carefully vetted third-
party AI apps that are available now on
the Slack platform. One of our favorites PagerDuty:
is Claude, a conversational chatbot from
Bring PagerDuty Copilot into Slack to surface insights, suggest remediation paths
Anthropic available to Slack Enterprise and streamline your team’s incident response.
Grid users.

Claude acts like a well-informed personal

assistant where you talk to it just like Perplexity¹:
you would a colleague at work. It’s great Subscribe to topics and automatically pipe updates into Slack, where they can be
at account planning, contract reviews, shared in channels to spark team discussions.
competitive analysis and even generating
strategies. The bot remembers your
conversations, which means that you
can build on your prompts and take a Notion:
task from beginning to completion. You Instantly view Notion AI summaries when links are shared in Slack, bringing context
from docs and wikis into your conversations.
can also direct-message it for answers
and rest assured that your conversation
will stay private.

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Source: Perplexity’s new Slack app will be generally available after
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the publication of this ebook. Please find it here.
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This is just the beginning

As we debut our new, easy-to-use AI tools
in Slack, we’re opening up a realm of endless
possibilities. We’ve started with powerful
features designed to make your work life
simpler and more efficient. And we have
plans to roll out more intelligent features to
help teams bring the most value to
their organizations.

Ready to dive in and experience these AI

features for yourself? Get in touch with our
sales team today to learn more.

LEARN MORE

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The preceding information is intended for informational purposes only, and not as a binding commitment. Please do not rely on this information in making your
purchasing decisions. The development, release and timing of any product, features or functionality remain at the sole discretion of Slack, and are subject to change.

© Copyright 2024, Salesforce, Inc. All rights reserved.

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