ENTREP
ENTREP
LESSON COVERAGE
1 Marketing Mix (7Ps) 4. PROMOTION
2 Product Refers to the “marketing communication used
to make the offer known to potential
3 Place customers and persuade them to investigate
4 Price it further.” Promotion elements include
5 Promotion advertising, public relations, direct selling, and
6 People sales promotions.
7 Positioning
8 Brand Name 5. PEOPLE
Essential in the marketing of any product or
service. In the professional, financial, or
LESSON 1 Marketing Mix (7Ps) hospitality service industry, people are not
produces, but rather the products themselves.
MARKETING MIX
Also known as the four P’s broad levels of marketing, 6. PROCESS
decision namely Product, Price, Place, and Promotion, it Refers to “the set of activities that results in
is a foundation concept in marketing. It is defined as the delivery of the product benefits.” A process
“set of marketing tools that the firm uses to pursue could be a sequential order if tasks that an
its marketing objectives in the target market.” employee undertakes as a part of their job. It can
represent sequential steps taken by a number of
THE 7PS various employees while attempting to complete
1 Product a task. Some people are responsible for
2 Price managing multiple processes at once.
3 Place
4 Promotion 7. PHYSICAL EVIDENCE
The lasting proof that the service has happened,
5 People in terms of buying a physical product, the physical
6 Process evidence is the product itself. According to Booms
7 Physical Evidence and Bitner’s framework, “physical evidence is
the service delivered and any tangible goods
1. PRODUCT that facilitate the performance and
Refers to what the business offers for sale communication of the service.” Physical
and may include products or services. Product evidence is important to customers because the
decisions include the “quality, features, benefits, tangible goods are evidence that the seller has
style, design, branding, packaging, services, (or has not) provided what the customer was
warranties, guarantees, life cycles, investments, expecting.
and returns.”
EMERGENCE OF THE MARKETING MIX: 4 P’s
2. PRICE and 7 P’s CONCEPTS
Refers to decisions surrounding “list pricing,
discount pricing, special offer pricing, credit - The origins of the four Ps can be traced to the
payment or credit terms.” Price refers to the late 1940s.
total cost for customer to acquire the product,
and may involve both monetary and - Prof. James Culliton: coined the term
psychological costs such as the time and marketing mix.
effort extended in acquisition.
- Prof. Neil Borden: published a retrospective
3. PLACE article detailing the early history of the 4 P’s.
It is defined as the “direct or indirect channels to
market, geographical distribution, territorial - In 1981, Boom and Bitner proposed a model
coverage retail outlet, market location, of 7 P’s, comprising the original 4 P’s (plus
catalogues, inventory, logistics, and order process, people, and physical evidence), as
fulfillment.” Place refers either to the physical being more applicable for services marketing.
location where a business carries out Since then, there have been a number of
business or the distribution channels used to different proposals for a service marketing
reach markets. mix.
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LESSON 2 Product
MARKETING STRATEGY
PRODUCT To be successful, a firm must possess one or more
Is anything that can be offered for satisfaction. It may competitive advantages that it can leverage in the
be an idea, a physical entity (a good), a service, or any market in order to meet its objectives. A competitive
combination of the three. Product is the bundle of advantage is something that the firm does better than its
satisfaction which the buyer receives as the result of a competitors that give it an edge in serving customers’
lease or purchase. needs and/or maintaining mutually satisfying relationships
with important stakeholders.
It included the physical good or service itself (its form,
taste, smell, color, and texture), the function of the product FOUR PRINCIPLES OF POSITIONING STRATEGY
in use, the package, the label, the warranty, the by Jack Trout
manufacturers and retailer’s services.
1. Must establish position for firm or product in mind
According to Principles of Marketing by Serrano of of customers.
2016, Product is anything in the form of good, service, or 2. Position should be distinctive, providing one
idea consisting of a bundle of tangible and intangible simple, consistent message.
attributes that can be offered to a market that might satisfy 3. Position must set firm/product apart from
a want or need and is received in exchange for money or competitors/
something else of value. 4. Firm cannot be all things to all people – must
focus.
PRODUCT STRATEGY
Is often called the roadmap of a product and outlines USES OF POTIONING IN CREATING COMPETITIVE
the end-to-end vision of the product and what the ADVANTAGE
product will become. Companies utilize the product
strategy planning and marketing to identify the direction of Tools to understand Relationship between Products
the company’s activities. and Markets
Good product strategies either meet an existing need with 1. Compare to competitions on specific attributes.
a quality solution or create a need by offering something 2. Evaluate product’s ability to meet consumer
so modern and special that customers decide they don’t needs/expectations.
want to live without it. Some products, like organic foods, 3. Predict demand at specific prices/performance
meet customer concerns about the environment and their levels.
personal health.
Ways to Identify Market Opportunities
STRATEGIES FOR MATURE PRODUCTS
1. Introduce new products.
1. Develop new uses or functions and new purposes 2. Redesign existing products.
for products. 3. Eliminate non-performing products.
2. Develop new or add latest product features.
3. Find news classes of consumers or new potential Product Strategies
markets for present products.
4. Find new classes of consumers for modified 1. Breadth Strategy is reaching multiple segments
products. with a single product.
5. Increase product used for new product users. 2. Depth Strategy is serving one segment with
6. Change marketing policies or strategies. multiple products.
3. Tailored Strategy is customizing products for
• Marketers engage in market segmentation each segment.
when they divide the total market into smaller,
relatively homogenous groups or segments that Positioning (who are in the marketplace vis-à-vis the
share similar needs, wants, or characteristics. competition)
• When a marketer selects one or more target
1. Determine who you are in the market.
markets, they identify one or more segments of
2. Then decide who you want to be.
individuals, businesses, or institutions toward
3. It involves all of the marketing mix variables.
which the firm’s marketing efforts will be directed.
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LESSON 3 Place
BASIC TYPES OF CHANNEL DISTRIBUTION
PLACE
Is making the products available in the right 1. Direct Channel Distribution
quantities and locations where customers want them. Is the transfer or movement of goods and services
from manufacturer to final user or customer without
the intervention of independent middlemen.
DISTRIBUTION STRATEGY
Refers to the process of moving goods and services
This is the channel or intermediaries chosen when the firm
from the company to the customer. The distribution
wants to control the entire marketing program. They have
channel that will be adapted must provide a strategic
close contact with consumers and have limited target
advantage to the company.
markets.
COMMON DISTRIBUTION CHANNELS
2. Indirect Channel Distribution
1. Direct sale is when the company/firm plans are Is the transfer or movement of goods or tangible
to move goods directly to the ultimate users. This products and services or intangible goods from
is the most effective channel. manufacturer or producer to independent
intermediaries to customer.
2. Original equipment manufacturer sales
involve selling a manufactured product and which This channel is utilized buy firms who want to expand their
is later sold as a finished product to the end user. markets or end users. The end result is increase in sales
An example is the sound system incorporated volume and growth in sales as the relinquish some
into cars. channel of distribution control and consumer contact.
5. Brokers are distributors who buy directly from 2. Selective distribution is organizing a
distributor or wholesaler and sell to retailers or moderate number of wholesalers or retailers.
end users. The entrepreneur uses and tries to combine
some channel controls and image with good
6. Retailers are the one who sell directly to sales volumes and profits. Chosen dealers were
customers in the store. They buy product without selected on the basis of credibility in the
any intermediaries or middlemen. distribution of the product to the target market.
7. Direct mail includes printed materials used in a 3. Intensive distribution is organizing a large
targeted campaign to consumers. These are sent number of middlemen that are used to obtain
directly to consumers. These include catalogs, widespread market coverage and channel
letters, e-mail, and other direct appeals. acceptance. The objective is high sales volume
and profit.
CHANNEL OF DISTRIBUTION
Is made up of people or organizations involved in the PHYSICAL DISTRIBUTION
distribution process. It is any activity of firms or Covers the broad range of activities in connection
individuals who take part in the flow of goods and services with the efficient delivery of raw materials, parts, semi-
from manufacturer to final consumer or business user. finished items, and finished products to designated places
and designated times and in proper conditions.
• Channel members may either be manufacturers,
service providers, wholesalers, retailers,
marketing specialist or consumers.
• Middlemen act as go-between the producer and
the consumer. It refers to the following:
wholesalers, retailers, and marketing specialist.
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LESSON 5 Promotion
The Selection of a Promotion Mix Depends on
PROMOTION Several Variables:
is any form of communication which is used to inform,
persuade and remind people about an organization or 1. Product Life Cycle
individual's goods, services, image, ideas, community An organization must be aware of the different
involvement or impact on the society. stages of PLC and the company status to fully
design a strategy.
PROMOTIONAL MIX
is a combination of the strategies to accomplish the 2. Company Characteristics
promotion objectives of an organization. It includes The more products line the company gains the
advertising, publicity, personal selling, and sales better tools to serve the organization.
promotion that help the organization to fully inform,
persuade, and remind the customer about the 3. Relations with Middleman
organization goods and services. The dealer such as retailer or wholesaler can give
impact about company effectiveness and
PROMOTIONAL MIX TOOLS efficiency.
refer to the entire set of activities, which communicate
the products, brand or service to the user. PROMOTION STRATEGY
How the products or service of the company will be
These are the following: promoted is an important component of the marketing
strategy. The promotion strategy must include the
1. ADVERTISING following:
is a paid, non-personal communication regarding
goods, services, organizations, people, places and 1. Advertising Aspects
ideas that is transmitted through various media by a. Advertising budget
business firms, government and other non-profit b. Positioning message
organization and individuals who are in some way c. First year media schedule
identified in the advertising message as the sponsor.
2. Public Relations
The leading medium has been the newspapers, This will be a detailed presentations of the publicity
followed by television, radio, magazines, industry strategy of the firm. This will include a list of media
publications and outdoor ads. that will be tapped to convey the firm message to the
target market. The schedule of special events like
product launching will also be included.
2. PUBLICITY
is a non-personal communication regarding goods, 3. Sales Promotion
services, organizations, people, places, and ideas These are means used to support the sales message
that is transmitted through various media but not paid like special sales, coupons, contests, premium
for by an identified sponsor. awards, trade-in, among others.
Ex. Coca cola will be the sponsor for the family 4. Personal Sales
show aired in channel 7. Present the sales strategy which includes:
a. Pricing procedures
3. PERSONAL SELLING
b. Rules on returns and adjustments
Involves oral communication with one or more
c. Methods of sales presentations
prospective buyers by paid representatives for the
d. Generation of leads
purpose of making sales. Normally, this is done
e. Policies on customer services
through door-to-door selling.
f. Compensation of salesmen, and
g. Responsibilities of the salesmen
4. SALES PROMOTION
Involves paid marketing communication activities
that stimulate consumer purchases and dealer
effective.
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LESSON 6 People
PRODUCT REPOSITIONING
PEOPLE Means reviewing the current position of the product and
Can be considered as product by providing its marketing mic and seeking a new position for it that
satisfaction to the consumer. These are the celebrity, seems more appropriate.
model, artist, dancer, singer, and the like.
MARKET POSITIONING
Businesses can improve their ability to attract, retain, and Is developing a product and brand image in the minds of
improve productivity by applying the following five-step consumers. It can also include improving customer’s
PRIDE PROCESS: perception about the experience they will have if they
choose to purchase a company’s product or service.
P– Provide a pleasant working environment
R– Recognize, reward, and reinforce the good 1. Innovator / Leader vs Follower
behaviour
I– Involve and participate in the activities and Innovator / Leader means being an initiator in
programs selling a new product to the market.
D– Develop skills and attitude
E– Evaluate and measure performance Follower / Imitator means that the products just
being copied from the innovator. No new ideas
NETWORKING are being developed or created.
It involves socioeconomic business activity by which
entrepreneurs and business people meet to form 2. Domestic vs International / Global
business relationships to recognize, create, or act upon
business opportunities, share information, and seek A Domestic firm produces only for local
potential partners for business ventures. consumption.
The concept is used to penetrate the market as fast as Quality must be the priority in selling the product
possible without entailing expensive marketing costs such not considering how much it will cost. It describes
as advertising and promotions. how the firm prioritizes the materials being used
and how it will create satisfaction to the market.
It is spread by word-of-mouth and a non-traditional
business with unconventional results. Price must be the first consideration in producing
the product – how much it will cost to the market,
and how to make the product become affordable
LESSON 7 Positioning to the market.
POSITIONING LESSON 8 Brand Name
Refers to how the firm differentiates their product or
service from those of the competitors and serving a BRAND NAME
niche. It is where the firm identifies a target segment and Is name or mark that is intended to identify the seller’s
develops a strategy mix to address the desires of that product and differentiate it from the product of the
segment. The objective of positioning is to establish the competitors.
firm’s product or service identity in the mind of the buyer.
Brand Mark is recognized by sight but cannot be
PRODUCT POSITIONING expressed.
Is placing a brand in that part of the market where it will
have an approving acceptance compared with competing TRADE MARK
brands. Is a brand that have been adopted by the seller and
- The entrepreneur must create an image to given legal protection. The trade mark is protected by
the public presenting how they want to operation of law under the DTI. Branding protects the
position the product (low price and high company from imitations and fake products.
quality, high price and high quality)
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2. Protection
It enables the owner of the brand name to enjoy
the goodwill associated with the name so as not
to be taken advantage by others.
3. Positioning
It enables the owner to communicate the benefits
of his product vis-à-vis competition.
1. Distinctive
Is the brand closely associated with another product?
2. Word Association
Does it have a pleasant meaning?
3. Legal Requirements
Can it be registered?
4. Memorability
Can your name be remembered easily
5. Pronounceability
Can it be pronounced easily?
6. Limitations
Is the brand name too limiting to be used for
expansion?
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