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Working Individually- Conflict resolution- TEST

Cofllict resolution

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31 views

Working Individually- Conflict resolution- TEST

Cofllict resolution

Uploaded by

Observer of mellinuim
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CONFLICT RESOLUTION

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WORKING INDIVIDUALLY

Instructions

Consider situations in which you find your wishes differing from those of
another person. How do you usually respond to such situations?

On the following pages are several pairs of statements describing possible


behavioural responses. For each pair, please circle the "A" or "B"
statement which is most characteristic of your own behaviour.

In many cases, neither the "A" nor the "B" statement may be very typical
of your behaviour, but please select the response which you would be
more likely to use.

1. A. There are times when I let others take responsibility for solving
the problem.
B. Rather than negotiate the things on which we disagree, I try to
stress those things upon which we both agree.

2. A. I try to find a compromise solution.


B. I attempt to deal with all of another person's and my concerns.

3. A. I am usually firm in pursuing my goals.


B. I might try to soothe the other person's feelings and preserve our
relationship.

4. A. I try to find a compromise solution.


B. I sometimes sacrifice my own wishes for the wishes of the other
person.

5. A. I consistently seek the other person's help in working out a


solution.
B. I try to do what is necessary to avoid useless tensions.

6. A. I try to avoid creating unpleasantness for myself.


B. I try to win my position.
CONFLICT RESOLUTION

7. A. I try to postpone the issue until I have had some time to think
about it.
B. I give up some points in exchange for others.
8. A. I am usually firm in pursuing my goals.
B. I attempt to get all concerns and issues immediately out in the
open.

9. A. I feel that differences are not always worth worrying about.


B. I make some effort to get my way.

10. A. I am firm in pursuing my goals.


B. I try to find a compromise solution.

11. A. I attempt to get all concerns and issues immediately out in the
open.
B. I might try to soothe the other person's feelings and preserve our
relationship.

12. A. I sometimes avoid taking positions which would create


controversy.
B. I will let another person have some of their positions if they let
me have some of mine.

13. A. I propose a middle ground.


B. I press to get my points made.

14. A. I tell another person my ideas and ask them for theirs.
B. I try to show another person the logic and benefits of my
position.

15. A. I might try to soothe the other person's feelings and preserve our
relationship.
B. I try to do what is necessary to avoid tension.

16. A. I try not to hurt the other person's feelings.


B. I try to convince the other person of the merits of my position.

17. A. I am usually firm in pursuing my goals.


B. I try to do what is necessary to avoid useless tensions.
CONFLICT RESOLUTION

18. A. If it makes the other person happy, I might let them maintain
their views.
B. I will let the other person have some of their positions if they let
me have some of mine.

19. A. I attempt to get all concerns and issues immediately out in the
open.
B. I try to postpone the issue until I have had some time to think it
over.

20. A. I attempt to immediately work through our differences.


B. I try to find a fair combination of gains and losses for both of us.

21. A. In approaching negotiations, I try to be considerate of the other


person's wishes.
B. I always lean toward a direct discussion of the problem.

22. A. I try to find a position that is intermediate between mine and


another person's.
B. I assert my wishes.

23. A. I am very often concerned with satisfying all our wishes.


B. There are times when I let others take responsibility for solving
problems.

24. A. If the other's position seems important to them, I would try to


meet their wishes.
B. I try to get the other person to settle for a compromise.

25. A. I try to show the other person the logic and benefits of my
position.
B. In approaching negotiations, I try to be considerate of the other
person's wishes.

26. A. I propose a middle ground.


B. I am nearly always concerned with satisfying all our wishes.

27. A. I sometimes avoid taking positions that would create


controversy.
CONFLICT RESOLUTION

B. If it makes the other person happy, I might let them maintain


their views.

28. A. I am usually firm in pursuing my goals.


B. I usually seek the other person’s help in working out a solution.

29. A. I propose middle ground.


B. I feel that differences are not always worth worrying about.

30. A. I try not to hurt the other person's feelings.


B. I always share the problem with the other person so that we can
work it out.
31.
CONFLICT RESOLUTION

Scoring
Circle the letters below which correspond to the letter you circled on each
item of the questionnaire and then total the number of items circled in
each column.

Competing Collaboratin Compromisi Avoiding Accommodati


(forcing) g ng (withdrawa ng
(problem (sharing) l) (smoothing)
solving)
1. A B
2. B A
3. A B
4. A B
5. A B
6. B A
7. B A
8. A B
9. B A
10 A B
.
11 A B
.
12 B A
.
13 B A
.
14 B A
.
15 B A
.
16 B A
.
17 A B
.
18 B A
.
19 A B
.
20 A B
.
21 B A
.
22 B A
.
23 A B
.
CONFLICT RESOLUTION

24 B A
.
25 A B
.
26 B A
.
27 A B
.
28 A B
.
29 A B
.
30 B A
.

Add up the number of items circled in each column and put the totals
below:

Competing Collaboratin Compromisi Avoiding Accommodati


g ng ng
CONFLICT RESOLUTION

Interpreting your scores

There are no right or wrong answers. All five modes are useful in some
situations. Each represents a set of useful social skills. The effectiveness of
a given conflict-handling mode depends on the requirements of the
specific situation and the skill with which you use that mode.
Each of us is capable of using all five conflict-handling modes; none of us
can be characterized as having a single, rigid style of dealing with conflict.
However, any given individual uses some modes better than others and
therefore tends to rely upon these modes more heavily than others,
whether because of temperament or practice.

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