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Installing the Informix ODBC component on the Control Manager Provisioning server

Installing the Informix ODBC component on the Control Manager Provisioning server

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Mohsin Habib
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7 views

Installing the Informix ODBC component on the Control Manager Provisioning server

Installing the Informix ODBC component on the Control Manager Provisioning server

Uploaded by

Mohsin Habib
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Start / Configuring Avaya Control Manager / ...

/ Installing the Informix ODBC component on the Control Manager Provisioning server

Configuring Avaya Control Installing the Informix ODBC


Manager
component on the Control
Manager Provisioning server
Collapse table of contents

Updated Mar 22, 2021


Legal

Introduction
About this task
Overview
Note:
You can skip this section if you are using CMS 19 with CLINT connection.
Security

About this task


Accessing Avaya Control
Manager
procedure
Initial configuration of Control
1. Download the IBM Informix ODBC driver (Informix Client Software
Manager
Development Kit version 4.10):

Configuring Communication a. Browse To


Manager to work with Control http://www14.software.ibm.com/webapp/download/search.jsp?
Manager
rs=ifxdl
b. Search for “informix client SDK 4.1 windows 64 bit” .
Configuring Call Management
System to work with Control c. Download the clientsdk.4.10 zip file.
Manager
2. Extract the clientsdk.4.10 zip file.
About Integrating Call 3. Run installclientsdk.exe .
Management System with 4. On the Introduction page, click Next .
Control Manager
5. On the Introduction page, select I accept the terms in the license
Integrating CMS 19.2 with
agreement and click Next .
Control Manager using root
user 6. On the Installation location page, click Next .

Configuring non-root user in 7. On the Installation features page select Install Set as Custom .
Call Management System

Configuring the CMS accounts,


users, and variables

Creating a Linux account for


Control Manager (root-based
access)

Creating a non-root Linux


account for Control Manager

Configuring the system


variables

Installing the Informix ODBC


component on the Control
Manager Provisioning server

Adding and Testing the


Informix ODBC connection
with CMS

Configuring Control Manager


to work with CMS

Configuring Avaya Aura Contact 8. In the features tree, select only IBM Informix ODBC Driver (under IBM
Center to work with Control Informix Client SDK) and Global language Support (including all listed
Manager
languages).
Configuring Interaction Center 9. Click Next .
to work with Control Manager
10. On the Installation Summary page, click Install to complete the
installation.
Configuring Proactive Contact
to work with Control Manager 11. On the Installation Summary page, Choose No when being prompted
with “Do you want to install the IBM Data Server Driver Package?” ,
Configuring Avaya IQ to work then Click Next .
with Control Manager

Voice Avaya ControlManager Management


Configuring Avaya Aura
Messaging to work with Control
Manager
Previous

Configuring Call Center Elite


Multichannel to work with Following
Control Manager

Avaya Control Manager


requirements for voice over the
LAN

Configuring WFO to work with


Control Manager

Configuring Avaya Oceana


Solution components

Configuring Workspaces For


Elite Solution Components

Active Directory (LDAP)


integration with Control
Manager

Control Manager support for


SSO and LDAP authentication

Control Manager support for


SAML SSO authentication

Communication Manager
connection timeout and CM/IQ
advanced logging

Configuring System Manager


values ​with Control Manager

Configuring the Synchronizer


service

Avaya Aura Communication


Manager access through a SAT
terminal emulation

Resources

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