Unit-5
Unit-5
5.0 OBJECTIVES
5.1 INTRODUCTION
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This Unit takes into account the con ucting of a city tour. Generally in such tours it is the
same person only who plays the rol ,of a guide, tour escort or manager.
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Discovering a town is a facinating sub]ezt for you as a tourst guide. As you begin to work
on it you will be surprised at the amourN of interesting details about your own town which
nave probably escaped your notice. However, because each town has its own peculiarities
from the point of view of tourist interest, the discussion in the subsequent Sections is only
intended to serve as a sample. Sometimes you will be able to supplement the information
given in the Unit in a really substantial way. At other times you may not be able to find
the suggested information. Similarly, do not expect every detail of your neighbourhood or
mode of organizing a tour of your town should follow exactly the pattern suggested here.
It will bc most advisable to read this Unit and make your own plans with the iilustrative
material given here.
We have taken the city of Delhi, as a case study in this Unit for applying most of the
concepts of guiding a city tour, in the annexure.
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1 Guldes and Escorts
5.2 SOURCES OF LOCAB, XNFBRMATION
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Collecting information &out your locality or town h the first step in your scheme to tap
its tourist potential. Everyone knows something or the ether about the locality one kves in.
However, when it comes to describing or explaining it to others, particularly when one is
doing it professionally one has to be better equipped. In the following Sub-sections you
have been provided with a discussion on some of the major and more important sources of
pthering local information.
. 5.2.1 Books
Books are obviously the foremost source for getting infiimotion about your locality. There
are available guide bosh describing the history, culture and economic resources af the
locality. We suggest &at you collect such guides or read them in tine local !ibrasics,
However, one special care must invariably be taken while using such guide-books. In
many cases these guide-books contain, dong with history, a Ion of mythological details
and fables concerning the town. You should take care to sift them apart We do not sdy
that such details are not of use. But these should he sepanted from history, and used as
material suggestive of social fabric of the locality
The other kind'of book where information about a town/locaJity is available IS the
gazetteer of the district in which the town is located. You may constilt Btre gazetteer in ;Re
library of the district or at the office of the collector of the district. Gazetter gives you
information on the following subjects of your town:
5.22 Maps ,
Maps are a very useful source for gathering information on a variety of subjects pertaining
to a town. X general map of your town would contain details regarding:
cs its boundary,
main markets,
s the mad pattern,
cs the location af public utility services, and
cs the indusFriaVcwltura1 centres, if any.
With the help of the map of youlr lmaiiay you would he able to understand its ti-mism
potential and plan a mi# accordingly.
The maps of ahc towns are generally to be had from the off-f.-esof the c:allec:t.r,
municipality, and pwdhmladh- or iu equkalerit, as he'case nray be.
One great advantage of pictoral records is that they in themselves form a significant tourist
attraction. However they help you in preparing a lucid commentary during your day long
aips.
i Check Your Progress 1
t
k 1) Name five important areas on which you get information in a gazetter.
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2) What information would a general map of your town give?
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3) Write four main categories of records in which pictorial information exists.
But, even with the traditionally pooular tours, scrrreone has to establish the initial
programme, and someone ilas to keep the diversion fresh and exicting.
In the case of Delhi, for example, the following type of tours are generally available:
r Delhi State Tourism Development Corporation conducts sightseeing tours in ordinary
or luxury coaches which take one full/half a day.
r India Tourism Development Corporation includes major sites in Delhi in its package
tour.
r Low-cost tours conducted by different travel agencies which may or may not have the
services of a tourism professional.
r Tours operated by hotels where tourists stay. Such tours are ofien liasoned with low-
cost tom. I
Tours offered by taxi-drivers; mostly to domestic or sometimes an adventurous I
foregin tourist. It is advised that such drivers acquire some knowledge of the area to
be able to do justice to their work.
All planned events should be nailed down. Therefore check &se details out Tourists will
also want to know these things, so having the details in advance is an advantage.
Reading old itineraries or wholesaler inineraries. or package itineraries or competitive
itineraries provides clues to forming an independent mvel schedule. Materials may be
garnered from iourist carriers, hotels, libraries, guidebooks, and the comments of agency
personnel and veteran travellers. Conscietious agents file reports when they return.
establishing a catalogue of materials for their collegues to draw from.
In many towns. we stress. the most convenient and also enjoyable tour can be undertaken
in the.form of a walk along their streets and lanes. This way the tour party gets to see the
life of the town from close quarters. By way of a specimen, we have given here the details
of one such walk along the inner city of Delhi (Annexure). This may serve as a model, but
may also be modified suitably to your requirements. It is to be noted here that time is a
crucial factor. The tourist should not be rushed.
2) Give four important points you must remember in framing an itineray of the ci:y aur.
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3) What alternative modes of travel are generally available for city tom in India?
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Guides and Escorts
5.4 PREPARING FOR THE TOUR
Preparation for the tour involves two important aspects viz., the commentary and useful
material and travel tips to the tourist.
5.4.1 Commentary
Assuming the escort is going to have something to say, even if he or she isn't doing the
bulk of the descriptive work on the tour, it pays to gather material well in advance of the
trip, and to collect it in some readily usable form.
A three-ring notebook with flexible binder works well. Two or thr'ee of these fit handily
into any luggage. Perhaps one contains the itinerary, addresses, national and citymaps,
charts on monetary exchange, names of restaurants, list of optional tour choices, facts
about entertainment selections and other items directly pertinent to the mp.
The second (and third) book can be filled with historical and cultural facts, jokes and
anecdotes, songs, appropriate poetic and literary selections, and other materials. The fust
notebook helps the escort accomplish the q u i r e d duties, while the second or third gives
this person something to say em route.
Commentary takes experience, not only in knowing what to say but in knowing when to
say it and how. You can't afford to ignore important landmarks. There are also times
when you'd want to make general comments about things like native music, habits or
domestic life. Take a look in the driver's mirror, or turn around and view the passengers.
Are half of them asleep? Do you want to waken them?
You must also know how much to say. There's no need for wall-to-wall remarks. Break
the presentations up, leaving ample gaps for conversation. dozing, or personal reflectiqn.
At any one time, keep the comments brief. A twenty-minute monologue is disastrous.
Alternate informatibn, songs, stories, and silence be the rule. And don't force-feed
passengers with your own favorite esoteric historical theories; they can't or won't take
them.
One good way to break the tedium of a tour is by inviting audience participation.
Perhaps one or two members can sing, or tell stories. Perhaps some tour member has
special knowledge of an area ahead, or relatives who came from there. Let them share.
This son of activity must be controlled, since you don't want blue material, offensive
ethnic jokes, boring anecdotes, or drunken reveries. Stay in charge while involving the
others.
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2) Give five tips to a city tow pmy members.
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5.5 UNKERTAKING THE TOUR
Once everyone is aboard, the coach departs, and you greet the pasengers, passing on
necessary information, The driver may also have a few words to say, perhaps reviewing
ihe clay's itinerary. Because some travelers like to follow the trip on their maps, a few
moments could be spent outlining the precise route.
Here you must remember a few important things discussed below:
Smaller groups have fewer med problems. With a dozen or so travellers, it is always
possible to stop without specific reservations at a place where there are several restaurants,
hotels, and coffee shops. The groups can then divide up and patronize a number of these.
The escort should make sure, however, that these spots are clean, comfortable, reasonable,
and that they serve decent fwd.
Allot a minimum of an how for lunch under ideal circumstances; an hour and' a half is
more realistic. Passengers who finidi eating early can shop or browse. Set a time for
return to the coach.
If the meal is part of the tour, vouchers or travel service orders are used. Avoid a situation
where no vouchers are available and you want to feed the group. Though this may, be .
possible when you discuss it with the restaurant or hotel management, identifying yourself
and the tour, and promising ao pay later, not all managements may agree.
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Tourists must be accommudaeed at other times: for example; shopping, brief halts for the
occasional craft shop; a chance to cash traveller checks-preferably at a time when
everyone exercises this opportunity. ,
Peddlers and other uninvited persons should be kept off the coach. You may occasionally
bring someone you know aboard, to speak a few phrases in the native language, or sing a
song, or tell a story. But otherwise only tour members and tour personnel should be
aboard.
5.5.3 Shopping
Even though surrounded by the berauly of an evening in Awadh, some tourist are still
concerned about what time the shops open. There are travellers for whom shopping is the
highlight of the trip. They want to lose themselves in the flea market, or the native
bazaars. Consequently, you must allow sufficient time for them to get this out of their
systems. At the same time, however, shopping time must be controlled. Some members
may resent the amount of time being allotted to this activity. There must be a blend.
While it's disastrous not to dlcw some reasonable time for people to frequent the shops,
it's just as annoying to pull up lo every craft or clothing sign.
Know the days and hours when shops are open. Shops may close at noon and reopen later
in the afternoon. You must .check on this when making out the itinerary. If you've 'Dlmverlqg a Town: Guide
. a d the city Tour
calculated incorrectly you had beer consider some adjwaent.
Some recommendations to tour members may be welcome, but the tour escort shouldn't
be put in the position of touting m i c shops.
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Warn tour members a ut possible rip-offs, or about shopping areas to shun at night.
Despite your lectures, owever, some tour members will never get the local currency
straight. Charts showing the various coins and bills are a terrific aid, but, even then, many
tourists merely reach into their pockets. Extract a handful of change, and say, "Here! Take
what you want." Those who master the finance not only shop more wisely, they also get
an ego boost. .
Even more valuable is the tour escort who:
can spot fakes,
1 knows that items using endangered species may be confiscated in customs, and
'f has some idea of what similar goods cost elsewhere.
This doesn't mean, however, that the tour escort is in any way responsible for purchases
or for their safe arrival home. These are the buyer's risks.
In some areas, haggling is part of economic life. Mercbnts expect the buyer to argue
about the price and to attempt to reduce it. The tourist should have some idea about how
much he or she intends to pay for an article, and whether or not this is really a bargain.
I Some of the common problems you might face are discksed below:
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Bags are one of a tour's major headaches, you can't check them too often. People leave
something behind or grab the wrong bag. Travellers frequently fail to heed the warning
about adding and subtracting luggage. It's often the innocent who suffer. They are minus
toilet articles or underweal or jackets until the lost items catch up. They may have to '
r- replace things in order to cope, or depend on the sympathy and generosity of fellow tour
members. When you are on the move, make certain you allow sufficient time for the bags
to make it to the proper hotel.
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It is also sensible planning to leave expensive items like jewelry in a kife place at hame.
Tourists should take only what is needed. They should identify-meir bags inside and out,
keep a list of items being camed, and mark their luggage with something distinctive, so
that it won't be picked up by mistake.
ii) Missing Tour Members
Suppose you are checking people in at the point of departure, and one or two peasons have
failed to arrive.
Remember that your fmt responsibility is to the tour as a' whole. This means you'd
ordinarily depart without the missing persdn(s). Exceptions to this rule would be if you
happen to have this person's pasqmrt and he can't leave the country without it, or his
tickets (although these may be left at the airline or hotel counter); or if the individual is
Guides and Escorts elderly and you have m idea where he or she is. You can't merely abandon people. In
these extreme cases, you would tum the group over tempmi-ily to some responsible tour
members and p i n them as soon as you can.
If tour members become lost en route, check the hotel. fellow passengers, likely area
locales and, as a last resort, notify police.' Before you move on, you must know what
happened to them. Pexhaps you niay have 'to delay departure until you know the
whereabouts of the missing person.
iii) Las of a Passport
This is a most important document druuid be kept on one's person at all times. There
could be routine checks by authorities, or a need for identification when financing
p u r c k , or a requirement when cashing checks in a foreign bank. Warn tour members
not to leave their passports in rest rooms, hotel rooms, or on the airplanes or coaches.
Should a passport be lost, go o v a all the places .where it might have been mislaid. If
nothing turns up, contact the nearest embassy. They will require proof that it is really lost,
like a statement Erom the police, plus the.witness of a person with a valid passport.
perhaps yowself. Tour escorts should carry a list of tour member's passport numbers,
plus date and place of issue.
Loss of a p a r s p ~is always a serious matter, but it may be far more serious in some
counhies than others. Consulates and Embassies are normally closed on weekends and at
night, so a message should be left about the lost passport. with a request for assistance and
a phone numbex where you may be reached. Cautious travellers also keep their passport
numbex in s e v d places and may also have an extra passport photo handy.
iv) Loss of Funds and Tickets
Loss of these items is the responsibility of the individual, but the tour escort should know
how to advise the traveller.
It's nearly impossible to recowx stolen cash. unless the money is found by an bonest
penan who has the time to seek you out. But the best solution is to carry very little cash.
If tickets a lost, eithex by you or by a traveller, the loss should be reported immediately
to the &er and to yout own agency, as well as to the operator handling that portion of
the tour. Substitute tickers should be provided and any difference can be settled by you at
a later date.
Travellers a expected to provide for their own medical needs. This means bringing along
their own drugs, prescriptions, and diets, and making their own arrangements for any
checkups or hospital stays.
The tour escort, however, will probably carry items like aspirin, cough drops, nosedrops,
bandaids, and remedies for upset stomaches. Yet one must be careful about dispensing
these. A knowledge of first aid, including artir~cialrespiration, is a handy skill. You
may never need them, but people will look to you for assistance in any emergency,
including illness.
Colds, headaches, nausea, and diarrhea are common ailments but when traveling with a
group they become serious maldes. Colds anii respiratwy infections spread rapidly. Try
to get any sick petson to a doctor as soon as possible for that person's good, as well as the
health of the tour.
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3) Writc 50 words on thc importance of shopping in a city tour?
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4) Write four likely problcrn spots in a city tour.
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LET US SUM UP
We hope you have acquainted yourself with the essential knowledge of guiding a city
tour. As stated earlier the work on guiding such a tour begins with identifying sources of
local information. Some 'important sources, for example, are books, maps and pictorial
records. After this you get on with planning the tour. Wherc you pay attention to the
varieties of the city tour, the itinerary, and the different modes of travel available in your
area. The next stage is that of making preparations for the tour. You arrange interesting
material ?out the town to be used for a commentary on board a coach. You also provide
some utility material as gift to the tourists as also some travel tips relevant to your area.
Now you are rcady to embark on the tour. But you take care that the length of the tour
does not become unbearable the members of the tow party. Do not forget to provide brief
rest stops and lunch stops as also time for shopping. Also take care of a few problem
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spots, particularly loss of luggage, and money and illness to any tour members.
5.7 KEYWORDS
Gurdwara Sis Ganj(2) is one of the more important Sikh temples in Delhi. It was built in
memory of Guru Tegh Bahadur, the ninth Sikh guru. He was beheaded by the Mughal
emperor Aurangzeb ill 1675. The temple is open to the public. But you must cover your
head and remove your footwear to enter. The temple provides a free baggage storage
servicc for tourists and regularly gives free meals as part of charity work. Outside, vendors
sell kirtipans, the cercmonical swords each Sikh is supposed to carry. They make for a
good souvenir.
Sohenri Masjid (3) is the old mosque next to Gurdwara Sis Ganj. Nadir Shah is said to
have stood on top of the mosque directing his soldiers in the massacre of thousands in
Delhi in 1739.
You can go straight to the end of Chandni Chowk to Fatehpuri Masjid (4), the mosque
built of red sandstone in 1650 by Fatehpuri-Begam (one of Shah Jahan's wives). But is is
probably more interesting to turn off into Dariba Kalan (3). This is the street of India's
foremost silver merchants. Two rows of double-storied buildings are filled with dozens of
them. They sell anything that could possibly be made from silver. It's a good place for
interesting buys of necklaces, snuff boxes, jewelry boxes, earrings, bangles and cutlery.
Walk 150 mcters further and turn right to Kinari Bazaar (6),a cdlorfu~alley that should
not bc misscd. It is here that almost evcry Dclhi resident must come before his or her
wcdding day to shop for traditional finery, ranging from embroidered saris to' colorful
turbans and garlands made of stacks of rupee notes. Also sold hercarc sweet-meats
wrappcd in silver paper, a prized dclicacy in India. Head toward Amir Chand Marg (7),
then turn towards Chawri Bazaar (8) where various crafts, including ivory work, are on
salc.
End thc tour at Juma Masjid (9), the largest mosque in India. Begun by Shah Jahan in
1650, it was completed in six years at a cost of Rs.. 1 million. The grand building, with a
massive courtyard, riscs from a rock and is reachcd by flights of-steps from the east, north
and south gatcs. Thc praycr hail, facing west, has 11 arches. Visitors must remove their
shoes (no shorts arc alloweti). Tourjsu arc not allowed in during prayers that are held at
various tlmes of the day. Thcre are scvcral antique shops as well as a bazaar around the
mosque.
Guides and Escorts
ANNEXURE I1
* .
Costing a Tour .
We are providing you with a sample to give an idea on the coshng aspects of a city tour.
You may like to prepare similar details for your area. These may bc helpful to you in
working out the economics of the tour.
1) Hiring Charges of the Coach: Rs. 2,000/-
2) Fuel Rs. 750/-
3) Charges for the Guide Rs. 1,500/-
4) Tickets to Monuments and Museums
(for a party of 25 adults)
5) Cost of Brochures
Total Rs. 4,5501-
4550
Cost per person for a group of 25 tourists -
25
= Rs. 1821-
You may fm the price of joining the city tour @ Rs. 2501- per person.
But please remember that you also have to cutdown overheads in order to be competitive.
Thus you may perform the job of the guide yourself and save Rs. 1,5001- straightaway.
There are several methods of costing the tour and the one given here is only one such
method. You may workout many more innovative de&ls and be mere competitive and
attractive.