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34 views2 pages

Prasanth_Resume .pdf

Uploaded by

Prasanth
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Prasanth Dhanasekaran

[email protected]
8825986355
Skills

Languages: C, Java, SQL, Info basic


Technologies & Tools: Transact(T24), Spring Boot, My SQL, SSMS, TAFJ, jBoss, jBase, Git

Work Experience
Temenos, Chennai Feb 2024 - Present
Associate Software Engineer
• Served as the primary point of contact for critical issues in T24 Transact, ensuring swift
identification and resolution of operational problems.
• Specialized in resolving issues related to COB(Close of Business), browser functionality, TAFJ,
licensing, high-volume payment processing, and arrangement architecture.
• Hands-on experience debugging web applications using Java, Spring Boot, and Microsoft SQL
Server.
• Operated in a 24/7 support capacity, consistently meeting Service Level Agreements (SLAs) for
timely issue resolution.
• Served as the global client’s primary point of contact for critical issues in T24 Transact
TCS, Chennai Oct 2021 – Oct 2023
System Engineer
• Conducted root cause analysis, showcasing strong problem-solving skills in SQL analysis.
• Managed Change Requests in ServiceNow, overseeing the entire lifecycle from
identification to implementation in projects.
• Proactively monitored alerts, crafted clear Standard Operating Procedures (SOPs), and
handled ad hoc processes, demonstrating adaptability and effective problem-solving.
• Created knowledge articles for each incident, enhancing team understanding and
response efficiency.
• Established best practices and documented procedures for software maintenance,
ensuring streamlined processes.
• Skilled in creating and optimizing database procedures for efficient data management.

Education
IFET College of Engineering, Villupuram Sep 2016 – May 2020
B.E. in Computer Science and Engineering CGPA: 7.39/10

Project Work
Transact (Application specialist Group)
Responsible for managing and resolving critical operational issues in T24 Transact, focusing on
areas like Cob, browser functionality, TAFJ, licensing, payment processing, and arrangement
architecture. Working in a 24/7 support role, I ensure timely resolution within SLAs. I also have
expertise in Info Basic routines, enhancing troubleshooting and problem-solving efficiency.
Kaiser Permanente
Conducting root cause analysis with SQL, managing Change Requests in ServiceNow, and creating
Standard Operating Procedures (SOPs) to improve efficiency. Proactively monitored system alerts,
developed knowledge articles, and established best practices for software maintenance. Optimized
database procedures for improved data management and streamlined operations.
Certificates
 Associate Cloud Engineer
 Microsoft Power BI
 COB Management system

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