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Contents vii
Notes 138
Rules 201
Engaging Third Parties in Public Policy Implementation 203
Contracts 203
The Make-or-Buy Decision 204
Who Bears the Risk? 209
Identifying and Managing Interdependence 210
Creating and Maintaining Management Capacity 213
The Government Performance and Results Act 214
Performance Management in State and Local Governments 216
Key Concepts 217
Chicago 404
Philadelphia 405
New Orleans 406
Discussion Questions 407
Notes 408
FIGURES
1.1 The Domain of Public Management 7
1.2 Public Management’s Three Dimensions 21
1.3 Memo from Mayor Adrian Fenty and
Timeline for DC Government Contact with the Jacks/Fogel Family 30
3.1 Office of the Director of National Intelligence–Organization Chart 71
4.1 Managerial Hierarchy: National, Regional,
and Local Managerial Positions in the Head Start Program 128
4.2 A Constitutional Logic of Governance 133
5.1 State of Idaho Budget Process 156
6.1 Catawba County, NC Sheriff’s Office Organization,
Fiscal Year 2014 to 2015 193
7.1 Reg Map Step 3: Preparation of the Proposed Rule 246
7.2 Food Additives Regulation Decision Tree 248
8.1 Early Head Start Home Visitor Job Posting in Lane County 273
8.2 Boundaries in Home Visiting 276
9.1 Summary of VA Wait Time Analysis by
White House Deputy Chief of Staff Rob Nabors 325
Tables, Figures, and Boxes xvii
BOXES
1.1 Distinctive Challenges of Public Management 14
1.2 Model Deliberative Process
for Public Management Analysis 24
2.1 A Public Manager’s Guide for Finding the Law 46
4.1 Primary Checks and Balances 112
4.2 Secondary Checks and Balances 114
6.1 Seven Principles of Performance Management 216
7.1 Rulemaking under § 553. of the Administrative Procedure Act 243
8.1 Excerpts From § 2635.101 Basic Obligation of Public Service 280
8.2 American Society for Public Administration’s Code of Ethics 284
9.1 Ten Hints for Involving Frontline
Workers in Creating Innovative Organizations 313
Preface to the
Second Edition
Public Management: Thinking and Acting in Three Dimensions was born of two convictions:
(1) effective public management and competent public managers are essential to achieving the
duly authorized goals of public policies at all levels of government, and (2) trustworthy public
management is a sustaining factor in the legitimacy of public administration within America’s
constitutional scheme of governance. By the term public management, we mean the decisions
and actions of public officials in managerial roles to ensure that the allocation and use
of resources available to governments are directed toward the achievement of lawful public
policy goals.
Imparting a sense of urgency to this project is the steady outpouring of stories of public misman-
agement and incompetence in recent years. Policies, organizations, and public officials have too
often failed the public, with consequences ranging from unfortunate to tragic. Such failures further
diminish Americans’ trust in their government to, as public opinion pollsters put it, “do what is
right.i” Excuses that cavalierly explain mismanagement as “stuff happens” hardly mollify citizens
who justifiably resent misuses of their tax dollars.
Yet chronic failure is far from the whole story of American public management. In this book, we
highlight examples of successful policies, organizations, and individuals. These stories exemplify how
the daily business of government at all levels is performed with commendable competence by officials
dedicated to effective public service. That the American administrative state ever or even often works
well attracts little media, interest group, or citizen attention. “Another good day at the office” is not a
compelling story.
Public management in our democracy can be dauntingly challenging. Doing what is right is hard
work. Indeed, to manage effectively in a regime of separated powers and checks and balances entails
intellectual and practical challenges that are exceptional among modern industrial democracies.
Educating people to understand and to meet these challenges is the goal of public affairs education
in general, and it is our reason for writing this book. We aim
iPew Research Center for People and the Press, “Trust in Government Nears Record Low, but Most Federal Agencies Are Viewed
• to prepare students to participate as professionals by helping them acquire critical analytical and rhetorical
skills appropriate to addressing public management’s distinctive challenges, through adherence to a guid-
ing principle of the rule of law and through deliberative processes informed by the multiple dimensions of
public management.
•• The topic of public management is about much more than just what tasks managers do and how they do
those tasks. Instead, it is fundamentally about why public managers do what they do.
•• A public manager in a particular situation confronts and must sort through many details. Many of these
details may seem inconsequential, but they are often of great importance to an accurate understanding of
what matters. As the saying goes, “the devil is in the details.” A manager needs to be able to identify the
most important among all these details. That requires, in turn, knowing the right questions to ask in order
to focus on the key facts.
•• Situations that public managers face, and, therefore, the right questions to ask, will differ depending on
factors that include
organization does,
{{ the organization’s institutionalized values and cultures/subcultures,
• The real challenges that public managers face typically have no single best response. Instead, relying on
analysis—a way of thinking about and approaching problems—is a more robust approach than searching
for a textbook answer or resorting to a one-size-fits-all best practice.
• An analytical approach typically involves
{{ choosing a framework for viewing public management problems: in this book, that framework comprises
three dimensions: structure, culture, and craft, and
{{ adopting a systematic process for thinking about the problem or challenge: in this book, that process is
• There is more rational, or at least systematic, thinking in public affairs than may be apparent from media
accounts. The institutional framework of American governments tends toward reasoned explanations and
justifications for policies and budgets. Making persuasive arguments does matter in practice, and, to the
extent it does, that is healthy for democratic governance.
xx Preface to the Second Edition
These three dimensions interact in complex ways to produce results that approximate what citizens and their
representatives expect from their governments.
The three dimensions encapsulate the typical ways in which citizens and lawmakers tend to think about and
react to government: as public agencies that serve the public in particular ways (i.e., structure), as the values
institutionalized in public bureaucracies that are reflected in the ways employees do their work (i.e., culture), and
as the individuals who hold positions of authority and responsibility in government and should be held account-
able for how well or poorly government performs (i.e., craft).
The three-dimensional framework is embedded in James Madison’s constitutional scheme of American gov-
ernance that comprises the rule of law: a separation of powers among legislative, executive, and judicial branches;
checks and balances; federalism; and pluralism. Public management is not a thing apart from politics and policy
but an integral, inseparable part of making our democratic institutions work for “the people.”
ABRAHAM LINCOLN
We meet under the gloom of a calamity which darkens down over
the minds of good men in all civil society, as the fearful tidings travel
over sea, over land, from country to country, like the shadow of an
uncalculated eclipse over the planet. Old as history is, and manifold
as are its tragedies, I doubt if any death has caused so much pain to
mankind as this has caused, or will cause, on its announcement; and
this, not so much because nations are by modern arts brought so
closely together, as because of the mysterious hopes and fears
which, in the present day, are connected with the name and
institutions of America.
In this country, on Saturday, every one was struck dumb, and saw
at first only deep below deep, as he meditated on the ghastly blow.
And perhaps, at this hour, when the coffin which contains the dust of
the President sets forward on its long march through mourning
states, on its way to his home in Illinois, we might well be silent, and
suffer the awful voices of the time to thunder to us. Yes, but that first
despair was brief: the man was not so to be mourned. He was the
most active and hopeful of men; and his work had not perished: but
acclamations of praise for the task he had accomplished burst out
into a song of triumph, which even tears for his death cannot keep
down.
The President stood before us as a man of the people. He was
thoroughly American, had never crossed the sea, had never been
spoiled by English insularity or French dissipation; a quite native,
aboriginal man, as an acorn from the oak; no aping of foreigners, no
frivolous accomplishments, Kentuckian born, working on a farm, a
flatboatman, a captain in the Black Hawk War, a country lawyer, a
representative in the rural legislature of Illinois;—on such modest
foundations the broad structure of his fame was laid. How slowly,
and yet by happily prepared steps, he came to his place. All of us
remember—it is only a history of five or six years—the surprise and
the disappointment of the country at his first nomination by the
convention at Chicago. Mr. Seward, then in the culmination of his
good fame, was the favorite of the Eastern States. And when the
new and comparatively unknown name of Lincoln was announced
(notwithstanding the report of the acclamations of that convention),
we heard the result coldly and sadly. It seemed too rash, on a purely
local reputation, to build so grave a trust in such anxious times; and
men naturally talked of the chances in politics as incalculable. But it
turned out not to be chance. The profound good opinion which the
people of Illinois and of the West had conceived of him, and which
they had imparted to their colleagues, that they also might justify
themselves to their constituents at home, was not rash, though they
did not begin to know the riches of his worth.[174]
A plain man of the people, an extraordinary fortune attended him.
He offered no shining qualities at the first encounter; he did not
offend by superiority. He had a face and manner which disarmed
suspicion, which inspired confidence, which confirmed good will. He
was a man without vices. He had a strong sense of duty, which it
was very easy for him to obey. Then, he had what farmers call a long
head; was excellent in working out the sum for himself; in arguing his
case and convincing you fairly and firmly. Then, it turned out that he
was a great worker; had prodigious faculty of performance; worked
easily. A good worker is so rare; everybody has some disabling
quality. In a host of young men that start together and promise so
many brilliant leaders for the next age, each fails on trial; one by bad
health, one by conceit, or by love of pleasure, or lethargy, or an ugly
temper,—each has some disqualifying fault that throws him out of
the career. But this man was sound to the core, cheerful, persistent,
all right for labor, and liked nothing so well.
Then, he had a vast good nature, which made him tolerant and
accessible to all; fair-minded, leaning to the claim of the petitioner;
affable, and not sensible to the affliction which the innumerable visits
paid to him when President would have brought to any one else.[175]
And how this good nature became a noble humanity, in many a
tragic case which the events of the war brought to him, every one will
remember; and with what increasing tenderness he dealt when a
whole race was thrown on his compassion. The poor negro said of
him, on an impressive occasion, “Massa Linkum am eberywhere.”
Then his broad good humor, running easily into jocular talk, in
which he delighted and in which he excelled, was a rich gift to this
wise man. It enabled him to keep his secret; to meet every kind of
man and every rank in society; to take off the edge of the severest
decisions; to mask his own purpose and sound his companion; and
to catch with true instinct the temper of every company he
addressed. And, more than all, it is to a man of severe labor, in
anxious and exhausting crises, the natural restorative, good as
sleep, and is the protection of the overdriven brain against rancor
and insanity.
He is the author of a multitude of good sayings, so disguised as
pleasantries that it is certain they had no reputation at first but as
jests; and only later, by the very acceptance and adoption they find
in the mouths of millions, turn out to be the wisdom of the hour. I am
sure if this man had ruled in a period of less facility of printing, he
would have become mythological in a very few years, like Æsop or
Pilpay, or one of the Seven Wise Masters, by his fables and
proverbs. But the weight and penetration of many passages in his
letters, messages and speeches, hidden now by the very closeness
of their application to the moment, are destined hereafter to wide
fame. What pregnant definitions; what unerring common sense; what
foresight; and, on great occasion, what lofty, and more than national,
what humane tone! His brief speech at Gettysburg will not easily be
surpassed by words on any recorded occasion. This, and one other
American speech, that of John Brown to the court that tried him, and
a part of Kossuth’s speech at Birmingham, can only be compared
with each other, and with no fourth.
His occupying the chair of state was a triumph of the good sense
of mankind, and of the public conscience. This middle-class country
had got a middle-class president, at last. Yes, in manners and
sympathies, but not in powers, for his powers were superior. This
man grew according to the need. His mind mastered the problem of
the day; and as the problem grew, so did his comprehension of it.
Rarely was man so fitted to the event. In the midst of fears and
jealousies, in the Babel of counsels and parties, this man wrought
incessantly with all his might and all his honesty, laboring to find
what the people wanted, and how to obtain that. It cannot be said
there is any exaggeration of his worth. If ever a man was fairly
tested, he was. There was no lack of resistance, nor of slander, nor
of ridicule. The times have allowed no state secrets; the nation has
been in such ferment, such multitudes had to be trusted, that no
secret could be kept. Every door was ajar, and we know all that
befell.
Then, what an occasion was the whirlwind of the war. Here was
place for no holiday magistrate, no fair-weather sailor; the new pilot
was hurried to the helm in a tornado. In four years,—four years of
battle-days,—his endurance, his fertility of resources, his
magnanimity, were sorely tried and never found wanting. There, by
his courage, his justice, his even temper, his fertile counsel, his
humanity, he stood a heroic figure in the centre of a heroic epoch.
He is the true history of the American people in his time. Step by
step he walked before them; slow with their slowness, quickening his
march by theirs, the true representative of this continent; an entirely
public man; father of his country, the pulse of twenty millions
throbbing in his heart, the thought of their minds articulated by his
tongue.
Adam Smith remarks that the axe, which in Houbraken’s portraits
of British kings and worthies is engraved under those who have
suffered at the block, adds a certain lofty charm to the picture. And
who does not see, even in this tragedy so recent, how fast the terror
and ruin of the massacre are already burning into glory around the
victim? Far happier this fate than to have lived to be wished away; to
have watched the decay of his own faculties; to have seen—perhaps
even he—the proverbial ingratitude of statesmen; to have seen
mean men preferred. Had he not lived long enough to keep the
greatest promise that ever man made to his fellow men,—the
practical abolition of slavery? He had seen Tennessee, Missouri and
Maryland emancipate their slaves. He had seen Savannah,
Charleston and Richmond surrendered; had seen the main army of
the rebellion lay down its arms. He had conquered the public opinion
of Canada, England and France.[176] Only Washington can compare
with him in fortune.
And what if it should turn out, in the unfolding of the web, that he
had reached the term; that this heroic deliverer could no longer serve
us; that the rebellion had touched its natural conclusion, and what
remained to be done required new and uncommitted hands,—a new
spirit born out of the ashes of the war; and that Heaven, wishing to
show the world a completed benefactor, shall make him serve his
country even more by his death than by his life? Nations, like kings,
are not good by facility and complaisance. “The kindness of kings
consists in justice and strength.” Easy good nature has been the
dangerous foible of the Republic, and it was necessary that its
enemies should outrage it, and drive us to unwonted firmness, to
secure the salvation of this country in the next ages.
The ancients believed in a serene and beautiful Genius which
ruled in the affairs of nations; which, with a slow but stern justice,
carried forward the fortunes of certain chosen houses, weeding out
single offenders or offending families, and securing at last the firm
prosperity of the favorites of Heaven. It was too narrow a view of the
Eternal Nemesis. There is a serene Providence which rules the fate
of nations, which makes little account of time, little of one generation
or race, makes no account of disasters, conquers alike by what is
called defeat or by what is called victory, thrusts aside enemy and
obstruction, crushes everything immoral as inhuman, and obtains the
ultimate triumph of the best race by the sacrifice of everything which
resists the moral laws of the world.[177] It makes its own instruments,
creates the man for the time, trains him in poverty, inspires his
genius, and arms him for his task. It has given every race its own
talent, and ordains that only that race which combines perfectly with
the virtues of all shall endure.[178]
XVI
HARVARD COMMEMORATION SPEECH
Holmes.
Brownell.
ADDRESS
DEDICATION OF SOLDIERS’ MONUMENT IN CONCORD, APRIL 19, 1867
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