DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

Safety and Security

Develop an
emergency plan
for DHL'S
WAREHOUSE

www.dhl.com
DHL EXPRESS Group 6
Members Student ID TOPIC
NGUYỄN THỊ NHƯ QUỲNH 052305004186

LÂM TÙNG CHI 058305000123

DƯƠNG TRẦN VÂN ANH 096305008867 DEVELOP AN

NGÔ THUỲ DƯƠNG 070305011468 EMERGENCY
ĐINH THỊ LAN ANH 037305009385
PLAN FOR
NGUYỄN THỊ THIÊN HÂN 066305013678
DHL'S
WAREHOUSE
BÙI HOÀNG ĐĂNG 064205000781

HUỲNH NHƯ QUỲNH 052305008507

NGUYỄN TRẦN MAI THI 079305011714

Safety and Security

 DHL EXPRESS
Group 6
TABLE OF CONTENT
THEORY CASE STUDY

1. Introduction 1. Introduction to DHL

2. Emergency Management 2. Introduction to DHL Warehouse
3. Mitigation 3. Challenges DHL Warehouse Faced During
4. Contingency Planning COVID-19
A. Reporting Emergencies 4. Risk Identification
B. Communication and Warning Systems 5. DHL Warehouse’s Strategy During the
During Emergencies Pandemic
C. Public address systems 6. Post-Pandemic Risk Management Solutions​
D. Security officers 7. Lessons Learned from the Pandemic
5. Emergency response 8. Long-Term Risk Management Strategies

Safety and Security

I. THEORY
GROUP 6
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1 Introduction
Warehouse emergencies often occur unexpectedly
and without warning. They can be fires, natural
disasters, or workplace injuries. Having precautions in
place can help prevent serious damage and injuries.
Your emergency preparedness and response plan is an
important tool in creating a safe and secure
environment.
Types of Warehouse Emergencies
Fire and Explosion Hazards
Chemical Leaks
Mechanical Failures
Natural Disasters
Forklift Accidents
Power Outages or Electrical Failures
Nguyen Thi Nhu Quynh
Pandemics
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2. Emergency
Management
Warehouse emergency management involves
planning and preparing for potential
emergency situations, responding effectively
to those situations, and restoring operations to
minimize damage to people, property, and
protect the goods, facilities, and operations of
the warehouse and operations.

Nguyen Thi Nhu Quynh

 DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

3. Mitigation A disaster risk reduction plan helps

to reduce the loss of life and
property by reducing the impact of a
disaster through a combination of
SAFETY & measures taken in advance to reduce
the likelihood of a disaster.
SECURITY Examples of mitigation measures may
include:

Planning and readines: Training staff on safety, providing rescue

equipment, fencing and lighting, and escape plans, demarcating
restricted areas, controlling access and mobility.
People helping people: Assigning rescue support teams,
encouraging staff to assist each other in the event of an incident.
Rescuer safety : Providing personal protective equipment and
training in safe rescue.
Doing the greatest good for the greatest number of people to
ensure everyone's safets: Careful management of hazardous
materials, prioritizing rescue and minimizing damage to the
Nguyen Thi Nhu Quynh
community.
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4. Contingency
Planning
What is contingency?
In the context of business and logistics,
contingency refers to an unexpected event
or situation that disrupts normal operations.
These disruptions can be minor, such as a
sudden equipment failure, or major, like a
natural disaster.
Lam Tung Chi
 DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

4. Contingency Planning
Why is Contingency Planning Essential?
Mitigates risks
Ensures business continuity
Maintains customer satisfaction
Prioritizes employee safety

Contingency Planning: A Continuous Process

Periodically review and update plans
Adapt to changing business conditions

Lam Tung Chi

 DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

4. Emergency Response
Immediate actions to address a crisis

Contingency Communication, evacuation, and first aid

procedures

Planning Crisis Management

Four Major
Managing the crisis itself
Containment, communication, decision-making,
and coordination

Components of Business Recovery

Contingency Restoring normal operations

Planning
Damage assessment, recovery planning, resource
mobilization, and implementation

Business Resumption
Lam Tung Chi
Returning to full operational capacity
Lessons learned, plan improvements, and post-crisis
review
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4. a. Emergency Reporting
Effective Emergency Reporting
Clear Reporting Employee Centralized
Channels Training Contact
Designated individuals Recognizing Information
or departments emergencies Internal and external
Emergency contact Reporting procedures emergency contacts
numbers and Appropriate actions
procedures

Lam Tung Chi

 DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

4. a. Emergency Reporting
Seeking External Assistance
Assess the Internal External
Situation Capabilities Assistance
Evaluate the severity Utilize in-house Call for external help
and scope of the resources (e.g., when necessary (e.g.,
emergency. medical personnel, fire department,
security team). police, ambulance).
Coordinate with
external agencies.

Lam Tung Chi

DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

4. b. Emergency
Communication
and Warning
Systems
1. Fire Alarm Systems
Widely Used: Most common emergency
notification system.
Immediate Response: Unique sounds and
visual signals trigger immediate
evacuation.
Employee Response: Employees should be
Lam Tung Chi
trained to respond promptly to fire alarms,
following established evacuation
procedures.
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4. c. Public address systems

The use of employees to augment the emergency
notification system.

Specially selected and trained employees can be given

responsibility to spread the word about evacuating a
building or facility during an emergency.

Assigning each one a specific area of ​responsibility to

ensure complete coverage of the building or facility.

Duong Tran Van Anh

DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

4. d. Security officers
Security officers are often the first to respond to an
emergency situation.
They evaluate the incident to decide whether more
specialized help is needed.

For instance, in the case of a hazardous chemical spill, they

may:
+ Call in experts who specialize in environmental and safety
issues.
+ Activate a hazardous material (hazmat) crew if the situation
requires specialized containment and cleanup.

Duong Tran Van Anh

 DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

Categorizing emergencies makes it easier

to plan and organize responses
Natural emergencies (e.g., floods, earthquakes).

5. Emergency Human-induced emergencies (e.g., fires, chemical leaks).

Security threats (e.g., terrorism or other threats).

response Reporting emergency

come in various forms depending on
the type of emergency

Communication and warning systems

Duong Tran Van Anh
during an emergency ensure everyone is
informed promptly
Fire alarm system
Public address system
Floor wardens
Security officers
 HOME THE COMPANY SERVICES CONTACT
Duong Tran Van Anh

The actions need to be taken

during an emergency
Each department within an organization may have unique
risks and needs.
A logistics department may focus on securing cargo and
vehicles.
An office-based department might prioritize employee
evacuation.
This ensures tailored emergency responses that align with
specific functions.

Incident management: Identify emergencies, deploy

resources, coordinate teams, and minimize damage.

Evacuation and assembly: Organize evacuation to pre-

designated safe areas and account for everyone.
 HOME THE COMPANY SERVICES CONTACT
Duong Tran Van Anh

The actions need to be taken

during an emergency
Emergency evacuation drills: Regular drills help employees
practice evacuation procedures and familiarize themselves
with emergency exits, assembly points, and protocols.

Search and rescue: Locate and assist individuals unable to

evacuate, navigating hazards safely.

Return to work: Ensure workplace safety, conduct repairs,

and communicate the return process.

Post-mortem: Review the response to identify strengths,

weaknesses, and improvements
II. CASE STUDY
GROUP 6
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1.INTRODUCTION
ABOUT DHL
History Key services
The company was founded in 1969 by DHL offers a wide range of solutions to meet all
Adrian Dalsey your shipping needs, from international express
Larry Hillblom delivery and freight forwarding to supply chain
Robert Lynn management and e-commerce solutions.

Deutsche Post acquired DHL in 2001.

549,000 OVER 200 €81.8
employees Countries BILLION
working at and Revenues in
DHL Group territories 2023.

Ngo Thuy Duong

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2. INTRODUCE ABOUT
DHL WAREHOUSE
DHL warehouses are a crucial part of the global logistics
ecosystem, providing efficient storage, management, and
distribution solutions.
Warehouses span the globe, meeting diverse needs across
industries such as e-commerce, manufacturing,
pharmaceuticals, and consumer goods.
Utilizes WMS, AGVs, and AI to optimize storage space,
reduce errors, and enhance operational efficiency.
Many warehouses use renewable energy and adopt
solutions to lower carbon emissions, aligning with
sustainability standards.
Offers activities like packaging, labeling, assembly, and
return management to enhance customer service.
Ensures a steady flow of goods and prompt responses to
market demands.​

Ngo Thuy Duong

3. Challenges Faced by DHL Warehouses During the COVID-19
Pandemic
Labor Shortages: Increased Pressure from Demand Fluctuations:

Demand for medical and essential goods surged

Around 20% of warehouse and distribution center staff had to dramatically (up by 800%), overwhelming warehouse storage
take leave due to quarantine or illness, causing disruptions in and processing capacity.
warehouse management and operations.
Conversely, non-essential sectors such as fashion and
The lack of workforce slowed down order processing, automotive experienced a sharp decline, disrupting
packaging, and goods handling. inventory flow and management.

Congestion in Warehouses and Distribution Centers: Difficulties in Implementing Safety Measures:

Movement restrictions and strict health control measures Strict sanitation protocols and health control measures
led to delayed goods circulation, causing inventory increased costs and extended goods handling time
backlogs in warehouses. .
Social distancing requirements reduced operational
Disruptions in international transportation directly efficiency in warehouse activities.
impacted supply chains, delaying inbound and outbound
shipments.

Nguyen Tran Mai Thi

3. Challenges Faced by DHL Warehouses During the COVID-19 Pandemic

Limitations in Technology and Low Flexibility in Supply Chains:

Automation:
In warehouses that were not Insufficient emergency response
fully automated, reliance on plans led to delays in goods
manual labor increased risks coordination and the inability to set
and lowered efficiency during up alternative warehouse points
workforce shortages. quickly.

The urgent need to upgrade

technology infrastructure to
cope with surging demands for
warehouse and operational 3
management was evident.

The COVID-19 pandemic posed unprecedented challenges to DHL’s

warehouse operations, requiring the company to adapt swiftly through
automation, enhanced risk management, and optimized operational
processes.
Nguyen Tran Mai Thi
 DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

4. Risk identification

Classify Set up risk scenarios

Epidemic risks are classified as Transportation disruption
low-probability but high- Supply shortage
impact risks Employee health risks

Dinh Thi Lan Anh

DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

5. DHL Warehouse’s
Strategy During the
Pandemic

www.dhl.com
 5.1. DHL has adopted the following
precautions during Covid-19
Social distancing Temperature Screening
Arrange workspaces to ensure safe Measure employees' temperature upon
distances between employees. arrival at work.
Implement shift work to reduce the Require employees to complete a daily
density of employees at the same time. health declaration.

Personal Hygiene Awareness and Training

Encourage employees to wash their Conduct training on disease prevention
hands frequently and wear masks while and update employees on information
working. and regulations.

Environmental Hygiene Work Area Segregation

Regularly disinfect surfaces, clean Divide the workspace into smaller areas
equipment, and vehicles. to limit interaction between teams.
Ensure proper ventilation in the Reduce unnecessary movement
warehouse. between areas.
Duong Tran Van Anh
 5.1. DHL has adopted the following
precautions during Covid-19
Personal Protective Equipment
Provide gloves, safety glasses, and ensure
proper use.

Health Monitoring
Conduct regular health check-ups and
address any signs of illness promptly.

Remote Work
Encourage working from home for
suitable roles.

Duong Tran Van Anh

DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

5.2. Enhancing Digitization and

Automation
IoT and Automated Guided Vehicles (AGVs)

IoT AGVs
Real-time warehouse Automate goods
monitoring, inventory transportation within the
management, and tracking warehouse and minimizing
storage conditions direct contact between staff.

Duong Tran Van Anh

DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

5.2. Enhancing Digitization

and Automation
Artificial Intelligence (AI) and Big Data

AI Big Data
Demand forecasting, route Analyze data to enhance
optimization, and resource operational efficiency and
allocation. support decision-making.

Duong Tran Van Anh

DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

5.2. Enhancing Digitization

and Automation
Order Processing Technologies
Voice recognition and Cloud platforms
automated barcode
scanning Enable remote coordination
across global branches
Accelerate order processing and
reduce errors.

Duong Tran Van Anh

 DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

MAINTAINING PROTECTING
CONTINUOUS AND INCREASING
WAREHOUSE EFFICIENCY EMPLOYEE HEALTH
EFFICIENT AND BOOSTING
WAREHOUSE WITH E-COMMERCE AND
MEDICAL LOGISTICS MORALE
OPERATIONS

Minimizing Disruptions: DHL

implemented strict pandemic E-commerce Orders: DHL optimized Health Protection: Strict safety
measures like social distancing, regular its warehouse operations to handle protocols, including PPE, health
disinfection, health checks, and mask increased e-commerce demand, checks, and social distancing,
mandates to ensure uninterrupted driving growth through enhanced minimized infection risks and
warehouse operations. technology and flexible warehousing ensured smooth operations.
Leveraging Technology and solutions. Employee Motivation: DHL
Automation: Automation Medical Logistics: The company supported its warehouse staff with a
technologies, such as robots and smart efficiently stored and transported 300 Euro bonus to maintain morale,
warehouse systems, reduced reliance critical medical supplies, ensuring safe fostering a positive work
on labor and improved efficiency handling through robust risk environment and enhancing
despite resource constraints. management measures, supporting productivity.
growth in medical logistics
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GROWTH AND
REPUTATION WITH
OPTIMIZING
CUSTOMERS
INVENTORY AND
SUPPLY CHAIN
MANAGEMENT

Maintaining Service Quality: DHL

Effective Inventory Management: ensured high service standards, from
DHL used advanced warehouse
timely deliveries to secure goods
management systems and data
handling, maintaining trust with
analytics to optimize stock levels,
customers, especially in healthcare
reduce storage costs, and prevent
and e-commerce.
product spoilage.
Operational Efficiency: New
Supply Chain Flexibility: Strong
technology and optimized processes
relationships with suppliers and
shipping partners enabled DHL to
reduced delivery times, enhancing
quickly adapt to demand shifts and customer satisfaction and
disruptions, ensuring consistent supporting continued revenue
warehouse supply growth throughout the pandemic.
 6. Post-Pandemic Risk
Management Solutions
Strengthening Collaboration Establishing Crisis Response Plans
Coordinate closely with supply chain partners and Develop tailored plans for pandemics, natural disasters,
government authorities. and other risks.
Conduct regular sessions to plan and address crisis Regularly test and improve response plans through
scenarios. simulations.

Developing Sustainable Warehouse Models Building Workforce Competence

Invest in eco-friendly designs and energy-efficient Conduct frequent training on crisis management and
systems. safety procedures.
Build scalable infrastructure for adaptability during Equip staff to handle emergencies with confidence.
demand surges.

Enhancing Health and Safety Protocols Strengthening Supply Chain Integration

Implement regular health screenings and improved Improve real-time data sharing for better decision-
ventilation. making.
Introduce contactless workflows to reduce health risks. Enhance supply chain visibility to reduce vulnerabilities.

Leveraging Advanced Technology

LAM TUNG CHI
Use IoT for real-time monitoring and early issue
detection.
Automate warehouse operations with robotics to
enhance efficiency.
 6. Post-Pandemic Risk
Management Solutions
Strengthening Collaboration Establishing Crisis Response Plans
Coordinate closely with supply chain partners and Develop tailored plans for pandemics, natural disasters,
government authorities. and other risks.
Conduct regular sessions to plan and address crisis Regularly test and improve response plans through
scenarios. simulations.

Developing Sustainable Warehouse Models Building Workforce Competence

Invest in eco-friendly designs and energy-efficient Conduct frequent training on crisis management and
systems. safety procedures.
Build scalable infrastructure for adaptability during Equip staff to handle emergencies with confidence.
demand surges.

Enhancing Health and Safety Protocols Strengthening Supply Chain Integration

Implement regular health screenings and improved Improve real-time data sharing for better decision-
ventilation. making.
Introduce contactless workflows to reduce health risks. Enhance supply chain visibility to reduce vulnerabilities.

Leveraging Advanced Technology

LAM TUNG CHI
Use IoT for real-time monitoring and early issue
detection.
Automate warehouse operations with robotics to
enhance efficiency.
 7.Lessons learned from the
pandemic
Flexibility and Rapid Adaptation Building Resilient and Sustainable
Operations
Ability to adjust operations quickly to unforeseen disruptions. Invest in flexible, scalable, and sustainable warehouse
Agile processes to maintain smooth operations during crises. infrastructure.
Focus on resilience to withstand future shocks
Technology Integration
Health and Safety Protocols
Leverage digital technologies like automation and
Implement contactless operations, enhanced
real-time data analytics
cleaning, and PPE.
Accelerated digital transformation for improved
Safeguard workers' health to minimize disruption
efficiency and risk management.]

Close Coordination Across Stakeholders Crisis Management and

Effective communication and resource sharing with Preparedness
partners and authorities.
Develop comprehensive contingency plans and
Collaboration for business continuity and safety
conduct regular drills.
during disruptions.
Ensure readiness to handle future crises.
NGUYỄN THỊ THIÊN HÂN
 DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

Strengthening Partnerships
Enhance collaboration with logistics partners and
8. The long-term risk supply chain businesses.
management strategies of Promote co-innovation projects to address risk
DHL Warehouse post-COVID-19 management challenges.
Upgrading Flexible Storage Solutions
DHL Expand distribution centers closer to customers.
Warehouse Implement mobile storage solutions for unexpected
scenarios.
post-COVID-19
Developing Contactless Operations
Deploy automated locker systems for goods pickup.
Digitize check-in and check-out processes at
warehouses.
BÙI HOÀNG ĐĂNG
 DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

Investing in Warehouse Management

Technology
8. The long-term risk Implement advanced Warehouse Management Systems (WMS).
management strategies of Use robotics and IoT for automation and warehouse monitoring.

DHL Warehouse post-COVID-19

Enhancing Crisis Response Plans
DHL Establish backup warehouses at strategic locations.
Warehouse Prepare scenarios for emergency situations.

post-COVID-19
Training Employees on Safety and Risk
Management
Conduct regular training on emergency handling
procedures.
Improve awareness and skills of warehouse staff.
Duong Tran Van Anh
DHL EXPRESS HOME THE COMPANY SERVICES CONTACT

Thank
You!
www.dhl.com

We value your time and trust in our

logistics services!