GRACE ANN DAGOT CAUBANG

# 58 De Gloria St. Talanay B, Batasan Hills, Quezon City

Contact No.: 09271653376
Email: [email protected]; [email protected]

OBJECTIVE

To be able to contribute the knowledge and skills I learned for my future endeavor

PERSONAL INFORMATION

Present Address : Apartment D, Polsan Compd, Bagumbong, Caloocan City

Date of Birth : December 5, 1992 Place of Birth : Quezon City
Sex : Female Citizenship : Filipino
Height : 5’ Weight : 120 lbs
Religion : Born Again Christian Civil Status : Single
Language spoken: English and Filipino

EDUCATIONAL BACKGROUND

Tertiary: Quezon City Polytechnic University 2009-2013

IBP Road Batasan Hills, Quezon City
Bachelor in Science in Industrial Engineering
Scholarship Grants: Scholarship and Youth Development Program, QC

Secondary: Batasan Hills National High School 2005-2009

IBP Rd., Batasan Hills, Quezon City

Elementary: San Diego Elementary School 2004-2005 First Honorable mention

Luzviminda Vill., Batasan Hills, QC

Mines Elementary School 1999-2004 Consistent First Honor

Visayas Ave. QC

SKILLS AND INTERESTS

 Proficient in different Tools used in CGB – SFS Team such as AWD, Sharepoint,
ManuConnect, Mainframe, JIRA, WIT, Quickbooks, SSRS, Power BI, Workday, Qlickview and
other applications.
 Experienced in organizing events as part of the Engagement Tower Pillar such as Town
Halls, Team Buildings, and Leaders Forum and Sport Fest.
 Adept in reading thick books, papers, and studies due to Industrial Engineering training.
 Experienced in organizing seminars and community outreach programs as being done in
affiliated scholarship organization and NSTP.
 Good in memorization and have good photographic memory.
 Proficient in different computer soft wares: Windows 10 (Beginner); MS Visio (Beginner);
MS Project (Beginner); Adobe Photoshop (Beginner); (MS WORD 2019 (Intermediate); MS
PowerPoint (Intermediate). MS Excel 2019 (Intermediate)

INTERNAL
  Had done two thesis as curricular requirement in Industrial Engineering training in two
consecutive semester entitled “A PDF Course Syllabi for BSECE” and “A Project Feasibility
for the Garments Manufacturing Company”
 Self Motivated in accomplishing tasks

ORGANIZATION AFFILIATED

 Jesus Christ To God Be The Glory Church Int’l Inc. – Multimedia Services Member, 2010 – Present
 Philippine Institute for Industrial Engineers – Member, 2009 – 2013
 Scholarship and Youth Development Program, QC – Member, 2009 - 2013
 Rotaract Club of San Francisco del Monte-Malaya Achievers – Member, RY’11-‘12
 Quezon City Red Cross Youth Council – Member, 2008-2009
 Student Technologist and Entrepreneurs of Philippines – Auditor, 2006- 2007
 SDES NewSette – Copyreader and Headliner, 2004 – 2005

CERTIFICATES/ AWARDS RECEIVE/ SEMINAR ATTENDED

 Best Team, segment category for Q1, June 2023

 Best Team, function category for Q3, Nov 2023
 Certificate of Commendation, Cdn GB – Sponsor Financial Services, Aug 26, 2019
 Mid-year Top Performer, Cdn GB – Sponsor Financial Services, Aug 12, 2019
 Special Recognition, Cdn GB – Sponsor Financial Services, Aug 12, 2019
 kABIsig Award, Cdn GB – Sponsor Financial Services, Aug 12, 2019
 2018 Top Performer, Cdn GB – Sponsor Financial Services, May 2019
 Special Recognition, Cdn GB – Sponsor Financial Services, Apr 2019
 Special Recognition, Cdn GB – Sponsor Financial Services, Jan 2019
 Certificate for Attendance for Demonstration Teaching, Dec. 4 – 6 2006, Mar. 12, 2009
 Certificate for Participation, Division Reading Proficiency Contest, 2005
 Reading Proficiency Contest, 1st Place, 2005
 SDES Graduation and Recognition, 1st Honorable Mention, 2005
o Leaders Enablement on Employee Discipline, July 2023
o Leadership DNA, June 2023
o Leadership Development, Mar 2023
o Development and Coaching, Jul 2022
o Operational Excellence, Aug 2022
o Coaching Employees through Difficult Situations, Sep 2021
o CX: 1 Million Hours Customer Effort Saved Workshop, Aug 13, 2019
o Value Stream Map Workshop (VSM) Feb 12-13, 2019
o Business English Grammar (Verb Tense in Writing/Writing with Appropriate Voice and Tone), May 9-10 & 14, 2018
o Business Process Improvement Concept (BPI), Apr 9-13, 2018
o Presentation Skills, Apr 16-20, 2018
o Business English Speaking, Mar 19-23, 2018
o BPMN for Business Users, Jan 22-26, 2018
o Change – Accept, Adapt, Apply, Nov 23, 2017
o Relationship Management – Building Connections, Apr 25-27, 2017
o Lean Basics Training, Mar 30 – 31 2017
o Basic Excel Spreadsheet, Feb. 21 – 23 & 27 – 28 2017

INTERNAL
o Filling the Glass – QCPU Batasan Campus, Oct. 2012
o Quality Systems Basic and 7 Basic Quality Tools – QCPU Batasan Campus, Oct. 1, 2011
o Sharpening the Saw: Six Sigma – KorPhil IT Training Center, 2010
o PIIE Introductory Seminar – Bulwagang Amoranto QC Hall, 2010
o Sagip Kamag-aral Computer Program – SK Batasan Hills, QC, Jul. 30 – Aug. 10, 2007
o Basic Computer Operation Course – Basic Programming – SDES, Sept. 13 – Dec. 11, 2004
o Computer Vocational Course – Basic Programming – MES, Apr. 8, 2002

EMPLOYMENT/ ON THE – JOB – TRAINING HISTORY

June 2022 – Present Manulife Data Services Inc. (Operation Supervisor/Team Leader)
Responsible for the prioritization of work and daily supervision of staff.
Plan, organize, and direct daily activities of personnel. Oversight of daily
work volumes. Manage, coach, and develop a team to ensure quality and
efficiency of the service function. Support project initiatives at the team
level. Review department procedures at the team level for accuracy and
effectiveness.

May 2020 – June 2022 Manulife Data Services Inc. (Quality Analyst)
• Handles and monitor day-to-day quality checking of transactions that
went to audit
• Coaching associates that failed their quality score
• Collaborating with SME’s in streamlining correct processes and aligning
with the Quality Assurance checklist
• Provides support to Trainer/SME in quality checking the outputs of
trainees
• Provides support in Quality discussion per team in SFS
• Provides support in Training Calibration and Skills Verification Exams
• Establish effective quality reporting to management on a weekly and
monthly basis
• Able to assist in keeping the Quality Score and TAT of the team
consistently hit target

Mar 2016 – May 2020 Manulife Data Services Inc. (Premium Analyst II)
• Handled premium allocation for Group Benefits Insurance.
• Processes and releases commissions to advisors / agents.
• Processes and monitors bills creation, distribution and amendments.

May 2013 – Mar 2016 Warren Manufacturing Company (Inventory Controller)

 Handled day by day processing of inventories and stock requisition for
almost 200 concessionaire stores and less than 100 outright stores.
 Able to maintain an effective inventory process and keep a clear and
concise documentations for all inventories.
 Monitor stores’ inventory level in a timely manner.
 Monitor backloads and returns from stores.
 Handled regular and special orders of customers for concessionaire,
outright and online stores (i.e. Lazada & Zalora)

INTERNAL
May – June 2011 Greenstone Packaging Corp. (OJT Trainee)
 Able to perform Time and Motion Study
 Able to help in the quality checking of cartons and able to do the
documentation of Machine Downtime causes in the production area

Nov. 2012 – Feb. 2013 Zaploth 801 Garments Manufacturing Company (OJT Trainee)
 Able to perform Production Planning and Inventory Control Study
 Able to do create a project proposal for the company entitled “A Project
Proposal for Improved Arrangement of the Machines”.

CHARACTER REFERENCES

EILEEN MORALES Brylle Narte MARTIN IMUS

Senior Premium Analyst Operations Supervisor Senior Quality Analyst,
SFS, MBPS QC SFS, MBPS QC SFS, MBPS, QC
09989500834 09566089636 09566089636

I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge and
belief.

Grace Ann Caubang

_____________________

INTERNAL