Guidelines Occupational Safety & Health Working With DSE
Guidelines Occupational Safety & Health Working With DSE
GUIDELINES ON
OCCUPATIONAL SAFETY
AND HEALTH FOR
WORKING WITH DISPLAY
SCREEN EQUIPMENT
2024
GUIDELINES ON
OCCUPATIONAL SAFETY
AND HEALTH FOR
WORKING WITH DISPLAY
SCREEN EQUIPMENT
2024
GUIDELINES ON OCCUPATIONAL SAFETY AND HEALTH FOR WORKING
WITH DISPLAY SCREEN EQUIPMENT 2024
COPYRIGHT
First Printing
Guidelines on Occupational Safety and Health for Working with Display Screen
Equipment 2024
All rights reserved. No part of this publication may be reproduced or used in any
form or method, either electronically or mechanically, including photocopies or
internet or intranet transmission, without prior written permission, unless stated
otherwise or required in the context of its implementation.
Guidelines on Occupational Safety and Health for Working with Display Screen
Equipment 2024
e ISBN 978-629-99979-0-0
Publisher
Department of Occupational Safety and Health
Ministry of Human Resources
Level 1, 3, 4 & 5, Setia Perkasa 4,
Setia Perkasa Complex,
Federal Government Administrative Centre,
62530 Federal Territory of Putrajaya.
GUIDELINES ON OCCUPATIONAL SAFETY AND HEALTH FOR WORKING
WITH DISPLAY SCREEN EQUIPMENT 2024
PREFACE
These guidelines may be cited as the Guidelines on Occupational Safety and Health for
Working with Display Screen Equipment 2024. These guidelines replace the previous and
first version of Guidelines on Occupational Safety and Health for Working with Video Display
Units (VDU’s) 2003.
The purpose of these guidelines is to provide a systematic plan and an objective approach
in identifying ergonomics risk factors and controlling risk associated with work activities and
tasks involving Display Screen Equipment (DSE) in the workplace.
The current working environment relies heavily on DSE in daily operations. However, there
remains a gap between the application of ergonomics and the widespread usage of DSE.
These guidelines are conceived to function as a reference for employers, safety and
health practitioners, designers, manufacturers and employees to help them plan as well
as implement effective control measures based on the ergonomics risk factors associated
working with DSE.
These guidelines will assist in the prevention of injury and illness in the workplace, leading
to the reduction of medical expenses and improvement of business performance and
productivity through the provision of safety and health at the workplace.
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ACKNOWLEDGEMENT
The Department of Occupational Safety and Health Malaysia would like to thank
the following individuals for their most valuable contributions during the drafting
of these guidelines.
The main committee and technical committee involved in the preparation of these
guidelines are as follow:
Main Committee
Name Organization
Ahmad Nazri bin Ab Kader DOSH
Mohd Yunos bin Talib @ Khalid DOSH
Dr. Ishkandar bin Md Yusoff DOSH
Hjh. Noor Azurah binti Hj. Abd Rahman DOSH
Nor Maizura binti Yusoff DOSH
Ts. Dr. Hamidi bin Saidin DOSH
Ts. Fauziah binti Kamaruddin DOSH
DOSH
Dr. Rajinderjit Singh Hullon
DOSH
Ir. Rizal Azizi bin Ghazali
DOSH
Mohd Norhafiz bin Ibrahim
DOSH
Mohd D’Azmir bin Kamarudin
DOSH
Ts. Mazlina binti Yusof
DOSH
Musna binti Rappe
Technical Committee
Name Organization
Prof. Dr. Shamsul Bahri bin Hj. Mohd Tamrin Universiti Putra Malaysia
Ir. Dr. Abdul Azim bin Abdul Rahman Industrial Representative
Daryl Tan Liang Xue Industrial Representative
Dieter Lim Ooi Leong Industrial Representative
Captain Kannan Perumal Academies Sector
Nurul Nadia binti Matdiah Pengurusan Air Selangor Sdn Bhd
Raemy bin Md. Zein NIOSH
Zulfarena binti Mat Rasidi Telekom Malaysia Berhad
Assoc. Prof. Dr. Zulkipli bin Ghazali Academies Sector
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ABBREVIATION
AR Augmented Reality
MR Merged Reality
TV Television
VR Virtual Reality
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Preface i
Acknowledgement ii
Abbreviation iii
1.0 Introduction 1
TABLE OF CONTENTS
1.1 Purpose 1
1.2 Objectives and Benefits 1
1.3 Scope and Application 2
2.0 Legal Requirement 3
2.1 Legal Requirement 3
2.2 International Standards
3
3.0 Terms and Definitions 4
4.0 Ergonomics Risk Factors Related to Working 6
With Display Screen Equipment
4.1 Ergonomics Risk Factors 6
4.1.1 Awkward Posture 6
4.1.2 Static and Sustained Posture 9
4.1.3 Repetition Motion 9
4.1.4 Contact Stress 10
4.1.5 Environmental Risk Factor 10
4.1.6 Other Risk Factors 11
4.17 Ergonomics Risk Assessment 11
5.0 Health Effects of Working With Display Screen 12
Equipment
5.1 Occupational Musculoskeletal Disorders 12
(OMSD)
5.2 Computer Vision Syndrome (CVS) 13
6.0 Principles of Ergonomics For Working DSE 14
6.1 Work in Nature Posture 14
6.2 Keep Task and Item Easy Reach 14
6.3 Reduce Excessive Motion 14
6.4 Maintaining and Comfortable Environment 15
7.1
Control Measure 16
7.1 Design Recommendations 16
7.1.1 Furniture 16
7.1.2 Work Surfaces 17
7.1.3 Chairs 17
7.2 Document Holders 18
7.3 Monitors 19
7.3.1 Single Monitors 19
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1.0 INTRODUCTION
Prolonged usage of Display Screen Equipment (DSE) can cause weariness, stress and
Computer Vision Syndrome (CVS), as well as pain in the arms, shoulders, back or neck. If
DSE evaluations are conducted, equipment is properly configured and best practices are
followed these problems can be prevented.
1.1 Purpose
The aim of these guidelines is to provide guidance on knowledge, awareness and control
of ergonomics risk factors (ERF) associated with DSE at the workplace in order to fulfil one
of the general duties prescribed under the Section 15 (1) Occupational Safety and Health
Act 1994 (OSHA 1994) [Act 514] which is to ensure that employers provide a safe place of
work to their employees and other related persons.
b Explain the potential of health effects arising from working with DSE; and
c Highlight the principles of ergonomics for working with DSE workstation and
control measures to prevent OMSD and CVS.
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b Reduce DSE symptoms caused by exposure to DSE ergonomics risk factors; and
a The use of DSE exceeding one (1) hour continuously throughout the day; or
b The use of DSE more than four (4) hours cumulatively in a day without taking frequent
breaks throughout the day.
b DSE which are intended for the use and operation of members of the general public
(e.g.: electronic billboards); and
c DSE on personal devices which are not used for work (e.g. personal smartphones).
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a Section 15 of the Act describes the duty of every employer to ensure; so far as is
practicable, the safety, health and welfare at work of all his employees.
Section 17 of the Act describes the general duties of employers and self-employed
b
persons to conduct his undertaking in such a manner as to ensure; so far as is
practicable that he and other persons not being his employees, who may be
affected thereby are not thereby exposed to risk to their safety and health.
Section 20 of the Act describes the duties of a person who designs, manufactures,
c
imports or supplies any article for use at work.
d Section 24 of the Act describes the duty of every employee while at work.
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Frequent Break Taking a break from any DSE (including personal devices).
Example: every 20 minutes, spend 20 seconds staring 20 feet
away.
Portable Device(s) A portable device is any device that can easily be carried. It
can be divided into two (2) types:
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Computer Vision Computer vision syndrome also known as digital eye strain
Syndrome is described as a group of eyes and vision related problems
that result from prolonged computer, tablet, e-reader and
cell phone use.
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Ergonomics risk factors (ERF) for working with DSE include poor posture, repetitive
movements, improper workstation arrangement, insufficient rest breaks, poor lighting
and glare, which can lead to OMSD and other health disorders. Understanding these ERF
is crucial for creating effective workplace interventions that promote employee well-
being.
Awkward postures place excessive force on joints and overload the muscles and tendons
around the affected joint. Joints of the body are most efficient when they operate closest
to the mid-range motion of the joint. OMSD is increased when joints are worked outside
of this mid-range repetitively or for sustained periods of time without adequate recovery
time. Awkward postures in DSE usage can be caused both by poorly design workstation or
by poor working habit. Examples of awkward posture during DSE operation and possible
causes is shown in Table 4.1.
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Table 4.1 : Awkward postures during DSE operation and possible causes
o
0 - 10
o in extension
1. Monitors is too high
2. Sit with wrong posture (leaning forward
too much)
Head bent
3. Using bifocal lenses
backward
4. Poor vision/screen legibility
o
0 - 10
o
o
1. Monitor too low
20 +
2. Looking at keyboard during typing
3. Reading documents on tables
4. Sit with wrong posture (leaning backward
Head bent
backward too much)
5. Operating portable DSE
0o- 10o
Neck in 1. Screen is not directly in front of employee
2. Keyboard at mouse is not directly in front
Neck twisted
of employee
(left or right) 3. Work documents are not directly in front
of employee
Neck & 0
o
Shoulder
o
0
1. Table surface is too high
Shrugged/ 2. Chair height is too low
raised
shoulder
3. Operating portable DSE
4. Not using arm rest (‘Hanging arm’)
o
100 +
1. Table surface is too high
2. Chair height is too low
Bent elbow 3. Trying carrying portable DSE screen too
(more than
100o) near to eyes
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Back
straight and 1. Overreaching items/documents
not twisted 2. Non-rotating chair
Twisted back
Leaning
sideways 1. Reaching low drawer
Feet firm on
the floor or Hanging leg 1. Chair is too high
footrest
2. Seat depth is too long
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Speed :
01 • Slow Typing
• Fast Typing
Accuracy :
02 • Error-prone Typing
• Error-free Typing
03
Method :
• Hunt and Peck: Looking at the keys while
typing
• Touch Typing : Typing without looking 04
at the keys
Purpose :
• Professional Typing: Typing carried out for professional or work-related purposes.
• Casual Typing: Typing for personal or casual purposes.
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The health implications tied to typing activities largely hinge on the intensity and
duration of the task alongside individual ergonomics setups. High-intensity typing,
especially when executed in ergonomically unfavourable conditions, can precipitate
a spectrum of OMSD. In addition, tapping the touchscreen for portable DSE, flipping
through documentation, clicking a mouse or using a calculator may cause in trauma
to joints and surrounding tissue. These include but are not limited to Carpal Tunnel
Syndrome (CTS), Tendonitis and Repetitive Strain Injury (RSI).
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Many of these risk factors are encountered in office work, with or without the use of
computers such as in call centre where operators may receive verbal abuse, working
in isolation, bullying, etc. In some cases, the impact of computing technologies on
how jobs are structured can play a major role such as in using software with glitches,
slow system, unfamiliar or relatively new software.
The potential impact of these factors is two-folds. Firstly, they can have a direct impact
on the mental and physical health of employees. Secondly, there is a growing body
of evidence that they can contribute to (and exacerbate) the risk of musculoskeletal
problems. It is important that these risk factors are taken into consideration during
risk assessment.
Individual risk factors such as age, body mass index (BMI), physical activity,
unhealthy diet, etc. can further contributes to OMSD. As opposed to older individual
whose physiological system has worn after years exposures to various ergonomics
risk factors, a younger adult has a higher tolerance and flexibility against external
stressors. Besides that, being engaged in certain hobbies such as gardening, fishing,
knitting, etc. as well as intensive sports activities can further increase strain on the
body musculoskeletal system which results in fatigue leading to OMSD and further
aggravated by work.
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OMSD can affect any part of body including the neck and the upper extremity (the
shoulder until the fingers). Variety of clinical syndromes such as nerve compression,
tendon inflammations and related conditions, muscle inflammations and degenerative
joint disease including fibromyalgia myositis and focal dystonia.
The health effect of using DSE include CTS, which involves compression of the median
nerve where it passes through the wrists or carpal tunnel producing clinical symptoms
including numbness, tingling, pain and eventually loss of muscle function in the thumb
and first two and one-half fingers of the hand. Beside CTS, other peripheral nerve
compressions may occur in the ulnar tunnel of the wrist, the forearm and the thoracic
outlet. Tendon inflammatory conditions (tendinitis, tenosynovitis) or specific point of
inflammation such as epicondylitis, shoulder bursitis, tension neck syndrome (TNS) and
cervical disorders (cervical degenerative disease or spondylosis).
Oftentimes people who are suffering from these disorders are employees of keyboards
that have high workload combined with tight deadlines such as office clerks and
accounts personnel. These OMSD are often caused by various factors, which include but
not limited to:
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CVS is a growing public health issue that is suffered by million people on a global scale,
which is mainly due to an increasing amount of time spent behind digital screens.
Not only does CVS affect the health of people, but it also causes a reduction in work
productivity, increases error rates, negative job satisfaction and causes impairment to
their visual abilities.
CVS has a wide variety of symptoms and in general is divided into three (3) major
categories:
Symptoms of CTS include visual and ocular symptoms such as headaches, eye strains,
ocular discomfort, dry eyes, diplopia and blurred vision.
Common health effects of prolonged DSE related work or operations are visual problems
which include eyestrain, headaches and musculoskeletal injuries. These visual problems
often affect the visual performance and work performance of the DSE employees.
Employees with existing visual deficits may find that prolonged use of DSE will make the
visual deficits more noticeable.
Examples of work conditions that are related to visual problems as shown in Figure 5.1.
Poor positioning of
A drifting, flickering or jittering
the DSE.
image on the DSE screen.
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a b
Ensure the Provide good
workspace to air circulation to
maintain a prevent stuffiness
comfortable and maintain air
temperature range quality. Proper
(typically between ventilation reduces
23-26°C). the concentration
of indoor pollutants
and promotes
a healthier
environment.
c d
Use adjustable Ensure workstations
lighting that are ergonomically
minimizes glare and designed with
provides sufficient adjustable furniture
illumination for and equipment
tasks. Natural light is to support proper
ideal but should be posture and reduce
supplemented with physical strain.
artificial lighting that
is easy on the eyes.
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The frequency, speed, direction and range of body or limb movements should be
within anatomical or physiological limits. The need for extremely precise motions
shouldn’t demand a significant amount of muscular strength.
7.1.1 Furniture
The employer should ensure the furniture be selected as shown in Figure 7.1.
b c d
Equipment to be Duration and Method of
located at the intensity of operation of the
workstation the task to be equipment
performed
e
Changing
nature and
a function of the
workstation
Task performed
at the
workstation
Selection of Furniture
f
Number of
employees at the
workstation (e.g.
single employee or
multiple employee
workstations)
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Size
The desk or work surface should be large enough to allow a flexible
arrangement of the screen, keyboard, documents and related equipment.
There should be adequate space for employees to find a comfortable
position.
Physical Safety
Work desk or work surface, particularly the underside of the work surface,
should not have any sharp edges, corners, protrusion or rough surfaces
likely to cause injury to employees or damage to their clothing.
Workstation Design
The workstation should be rigid and stable. There should be enough space
provided under the work surface to allow free leg movement without
obstruction.
Modesty Panel
The workstation should have a modesty panel to provide operator privacy
under the work surface. The modesty panel should not interfere with work
surface height adjustment.
7.1.3 Chairs
The selection of chairs for sitting at place of work should be referred to the Guidelines
on Occupational Safety and Health for Seating at Work 2024.
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Document holders are important to reduce visual and neck muscle fatigue. Working with
documents flat on the work surface can cause eyestrain due to the text being angled too
far away from the eyes. Awkward postures such as twisted or bent posture in the neck
can create unnecessary muscle activity in the muscles of the back and neck causing
muscle fatigue and discomfort.
The recommendation for document holder should be considered for the location as
following:
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7.3 Monitors
7.3.1 Single Monitors
b Ensure the monitor is at arm’s length from the employees (45 cm to 70 cm);
c Position the top useable line of the monitor at a height where neck is straight; and
Place the monitor at eye height for those wear glasses or contacts or who have
d
single prescription lenses and below eye height for those wear bi-focal, tri-focal or
progressive lenses.
The purpose of these suggestions is to keep the neck in a neutral posture, reduce eye
strain and maintain good visibility. This is especially important for employees who spend
long hours looking at the computer screen.
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The purpose of this exercise is to change the focus of the eyes, allowing the muscles in
the eyes to rest and change from the otherwise constant focus.
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When using a larger monitor (17”, 19” or larger) or one that is oriented to the “portrait”
position. The employer shall ensure that the top of the screen is not at a level higher than
the employee’s eye as shown in Figure 7.6.
Screens positioned as
close as possible in front
of the employees (screen’s
inner edges are touching
and exactly in front of the
employee’s nose)
Figure 7.6 : Example of two monitor set up (side by side set up)
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b Screens should be angled so that they are slightly concave, creating a semi-
circle around the employees to ensure a constant focal distance between the
employees and the monitors;
d The top of both screens should be positioned so that the employee’s neck is
straight; and
Proper placement of the primary monitor (the one being used the most) should be done
as if it was a single-monitor workstation.
The secondary monitor shall be placed beside the primary monitor on the side of the
dominant eye at the same height and distance (concave around the employees).
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a Monitors should be positioned so that the top of each screen is at eye level (this is
likely to require elevating the monitor above desk level);
b If different size monitors are used the centre of each screen should be positioned
at the same height;
e Monitors should be positioned so that a slight arc is formed with the monitors to
ensure the ‘arm’s length’ distance is present across the span of monitors;
For a setup of four monitors, with two monitors on top and two monitors below; the
g
top monitors should be tilted down by approximately 15° while the bottom monitors
should be tilted up by 15°;
h
Employees should ensure that comparable levels of brightness, contrast and font
size exist with each monitor;
i The employee’s is centrally positioned between both monitors with body, chair and
keyboard;
j Employees should continue to follow all other ‘work setup checklist’ guidance;
k Employees should stop and rest if there is any sign and symptom of neck strain;
Employees should ensure that the placement of the monitors is close together to
l
minimize head movement.
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When using a larger monitor (17”, 19” or larger) or one that is oriented to the “portrait”
position the employees should ensure that the top of the screen is not at a level higher
than the eye.
For portrait
position of the
monitor. The top of
the screen is not at
a level higher than
the employee’s eye
Two monitors on
top and two
monitors below -
the top monitors
tilted down by
approximately 15°
and bottom Monitors should
monitors should be be positioned so
tilted up by 15° that each monitor
is at arm’s length
distance
The optimal tilt angle varies with the relationship between eye and screen height. When
the heights are equal, an approximate 1.5° forward tilt was found to be the optimum tilt
angle. When the screen centre height is 30cm lower than the eye height at a 3H(three
times the height of the screen) viewing distance, the optimum angle is 8° backward tilt.
Conversely, when the screen centre height is 30 cm above the eye level at a 3H viewing
distance, the optimal angle is 8º forward tilt. This is illustrated in Figure 7.8.
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7.5 Keyboards
Keyboards should be tiltable and separated from the screen to allow the employees to
have a comfortable working position to prevent fatigue in the arms or hands. Keyboards
should be stable and should not slip, tip or rock during normal keying activities. Keys
arrangement using “QWERTY” arrangement should be used. Each of the shape of the
keys should have maximum touching surface area to reduce the possibility of slips
during the operation as shown in Figure 7.9.
Figure 7.9 : Example of ergonomics keyboard well-for sparing arms and wrists
when typing
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Reflection free;
No sharp edges.
The space in front of the keyboard should be wide enough to provide support for the
hands and arms of the operator.
7.6 Mouse
The design of the mouse should provide optimal control and avoid excessive static
muscle use. Considerations should be made to:
Mouse with non-traditional designs such as angled or vertical mouse as shown in Figure
7.10 exist in the market which is shown to be able to improve wrist posture and reduce
perceived fatigue.
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General guidelines for portable and handheld devices include the following:
The equipment should be equipped with a means such as a string, strap or clip as
b shown in Figure 7.11 to attach the device to the employees’s body or clothing when
not in use so that the equipment does not interfere with the accomplishment of
other tasks when not in use;
c
The equipment should have a non-slip surface and be shaped to prevent it from
slipping out of the employee’s hand;
Handheld equipment should be used for performing tasks at locations not
d
practical for normal-sized equipment;
h
Portable equipment should weigh less than 2.3 kg and should be capable of being
held and operated with the same hand; and
i Portable equipment should be smaller than 100 mm high x 255 mm long x 125 mm
wide.
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The following points elucidate key considerations for the ergonomic use of wearable
devices and to address potential physical and cognitive demands placed on employees:
a Visual Display Quality : The wearable devices screen should have high definition
displays with a refresh rate of at least 90 Hz to reduce the risk of visual discomfort
and motion sickness. Lower refresh rates can cause flicker, leading to eye strain
and headaches.
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d Training: Prior to using wearable devices, employees should attend training that
covers the safe handling of equipment, navigation within the virtual environment and
recognition of symptoms of discomfort that should prompt a break or discontinuation
of use.
e Content Design: Wearable devices content should avoid rapid or extreme movements
and flashing lights that can cause dizziness, disorientation or photosensitive epileptic
seizures. The content should promote natural and intuitive interaction to reduce the
cognitive burden.
f Physical Environment: The physical layout where wearable device is used should
be free of obstacles, with a dedicated space for employees to move safely. Cables
should be managed to prevent tripping hazards and the area should be sufficiently
lit to ensure safety when entering or exiting virtual sessions.
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c
Employees should minimise the use of track point as input devices. Employees
should use an external mouse as an input device.
d Guidance should be provided for the setting up and using of a docking station
and advice should be provided if a docking station is not available for use.
e Laptop and portable computers should be used only when out of the office or
when a docking station is not available for use.
f Facilities such as external keyboards, mouse and monitors (or a “full” docking
station) at workstations should be provided when laptops or portable computers
are in prolonged usage.
g Employees shall minimise the use of laptops and portable computers in non ideal
locations such as public transport and motor vehicles.
Table 7.1 List of important features for laptop and portable computers
4 Touch pad or external mouse rather than a “nipple” track point device
5 Wrist pad between keyboard and front edge of laptop or portable computer
7 Tilt-adjustable keyboards
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Typical arrangements of workstations are shown in the Figure 7.13. For both configurations,
the commonly used items must be within reach of the employees. This includes the
keyboard and the mouse.
Eye Eye
Centerline Centerline
Monitor 1 Monitor 1
Mo
r2 nit
n ito or
Kayboard Kayboard
Mo 2
Drawing Drawing
Tablet Tablet
The first two examples as shown in Figure 7.14 show common mistakes in seating posture
at the workstation.
The first posture, also known as the “slump” puts tremendous strain on the lower
a
back as the spine carries all the weight of the upper torso. This is further aggravated
by tucking the feet under the chair.
The second posture, known as a reclining posture, puts strain on the neck and lower
b
back especially if the chair does not have proper lumbar support. Both postures
will give a poor viewing angle of the monitor and have a health effect on the arm
and wrist due to the position of the limbs in relation to the desk and keyboard.
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The last posture shows the proper alignment between the head, torso, legs and
c.
arms. The upper body is in perfect vertical alignment and the forearms should be as
horizontal as possible to avoid wrist strain. Additionally, it is advisable to be looking
directly at the monitor to reduce side glare from the reflective surface of the screen.
Shoulder
Wrist in line
w/ Forearm
Hip
Foot
Rest
Figure 7.14 : Example of mistakes and good practice for DSE workstation
7.11 Flickering
Flickering screens take a toll on the health of the employee’s eyes and causes irritation
and discomfort. Employees who are using DSE which more longer duration may notice
flickering due to a low refresh rate. The refresh rate is the number of times per second the
DSE display a new image. A refresh rate that is lagging can look like flickers when in reality
the DSE has slow video processing.
It is recommended that the DSE level of luminance should be adjustable to allow for
viewing in low illumination or dark environments.
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7.13 Contrast
The following are recommendation for colours and contrast in DSE usage: Visual
presentation of text and images of text should have a contrast ratio of 4.5:1 except for the
following as shown in Figure 7.15.
a Large text
Large scale text and images of large-scale text may have a contrast ratio of at
least 3:1;
b Incidental
Text or images of text that area part of an inactive component or purely for
decoration, that are not visible to anyone or that are a part of a picture that contains
significant other visual content, have no contrast requirement; and
c Logo types
Text that is part of a logo or brand name has no minimum contrast requirement.
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The contrast ratio can range from 1 to 21 (commonly written 1:1 to 21:1) and can be calculated
using the formula:
(L1 + 0.05)
(L2 + 0.05)
Where:
L1 is the relative luminance of the lighter of the colours
L2 is the relative luminance of the darker of colours
7.14 Glare
Sharp luminance contrast between the DSE and the surrounding environment should be
avoided. A combination of approaches should be implemented to reduce or eliminate
reflections and glare. The recommended approaches are as follows:
Light fixtures should not be installed directly above the workstation and should be
b
installed on either side of the DSE workstation;
c Lighting sources should be covered with a diffuser to prevent any direct lighting to
the DSE;
g
Shiny decorations and high reflective surfaces should be avoided in the workstation;
and
Positioning the screen or adjusting the lighting to avoid reflections and install screen
h
hoods to shield the DSE completely or partially from reflection.
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7.15 Font
7.15.1 Recommended Presentation Slides Font Sizes
Recommendation for presentation slides on a 4:3 ratio screen such as projectors or older
monitors. Comfortable viewing distance for presentation on 4:3 ratio screens as shown in
Table 7.2
Table 7.2 Comfortable viewing distance for presentation on 4:3 ratio screens
18 24 28 32 3.6 40 44
a Locate the row that corresponds to the width of the screen that is being used;
b Locate the column corresponding to the smallest font used for text; and
c The intersection of the row and column is the maximum distance (in meters) from
the screen that a person should be seated to easily read the text.
For example: for a 60-inch screen width with a 32-font size on the presentation material,
the maximum distance that employee should be seated is 17.4 meters from the screen.
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Recommendation for presentation slides on a 16:9 ratio screen such as widescreen TV,
monitors or projectors as shown in Table 7.3
Table 7.3 Comfortable viewing distance for presentation on 16:9 ratio screens
18 24 28 32 3.6 40 44
a Locate the row that corresponds to the width of the screen that is being used;
b Locate the column corresponding to the smallest font used for text; and
The intersection of the row and column is the maximum distance (in meters) from
c
the screen that a person should be seated to easily read the text.
For example: for a 32-inch diagonal screen size TV with a 28-font text on the presentation
material, the maximum distance that employee should be seated is 5.5 meters from the
screen.
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Table 7.4 Relevant guidelines and code of practices for environmental factors
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Productive rest tasks allow for a change in posture and the resting of muscles. These
include tasks such as answering telephones or discussion. These should intersperse
throughout the work routine.
It is recommended that DSE employees have several varied tasks ongoing and that they
rotate through them, completing the tasks in a “piecemeal” fashion. e.g., several periods
of photocopying to break keyboard work rather than completing all at once as shown in
Figure 7.16.
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As part of routine work, before the day’s operation or at an appropriate time (e.g., when
an employees took over any DSE tasks from his colleague), in the course of the work, the
DSE employees should check lighting, anti-glare measures, ventilation, etc. and adjust the
display or screen, keyboard, chair and table.
Cleaning
The DSE’s in workstation and other equipments should always be kept clean. Screens
should be regularly cleaned using proper cleaning agents and cloths.
a Work history;
Vision test;
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Any factors detrimental to a employee’s health that have been detected through pre
employment or periodical health examination should be analysed in detail and appropriate
health guidance or other services should be provided to the employee concerned as per
the OHD’s advice.
If employee have any pre-existing medical condition, employee must consult the physician
before beginning any exercise. This general information is not intended to diagnose any
medical condition or to replace the healthcare professional. Consult with the healthcare
professional to design an appropriate exercise prescription. If employee experience any
pain or difficulty with these exercises, stop and consult the healthcare provider.
Example of exercises which can be performed are listed in Appendix 3: Eye Exercises for
DSE Employees and Appendix 4: Physical Exercises for DSE Employees.
Training and information should be conducted for the employees at all level. The contents
and scope of training should be as shown in Figure7.17.
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For items with “Yes” answers, no further action is required, while items with “No”
answer will require investigation and/or remedial action by the employer. The actions
which are planned should be recorded in the Recommendation Action column and
a follow-up assessment should be carried out to see if the actions taken have
resolved the problem. In this action-based checklist, there are five main areas of
concern which are keyboards, mouse, display screens, furniture and environment.
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REFERENCES
Blehm, C., Vishnu, S., Khattak, A., Mitra, S., & & Yee, R. W. (2005). Computer vision
2
syndrome: A review. Survey of Ophtalmology, 253-262.
Canadian Centre for Occupational Health and Safety. (2020). CCCOHS OSH Answer
3
Fact Sheets. Retrieved from Positioning the Monitor:https://www.ccohs.ca/
oshanswers/ergonomics/office/monitor_ positioning.html
Del Mar Seguí, M., Cabrero-García, J., Crespo, A., Verdú, J., & Ronda, E. (2015). A
5 reliable and valid questionnaire was developed to measure computer vision
syndrome at the place of work. J Clin Epidemiol, 662-673.
Heasman, T., Brooks, A., & Stewart, T. (2000). Health and safety of portable display
7
screen equipment. London: Health and Safety Executive.
Japan Ergonomics Society. (2012). Ergonomic Design Guidelines for Flat Panel
9
Display Televisions.
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GUIDELINES ON OCCUPATIONAL SAFETY AND HEALTH FOR WORKING
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REFERENCES
Melrose, A., Graveling, R., & Cowie, H. (2007). Better Display Screen Equipment
11
(DSE) work-related ill health data. Edinburgh: Health and Safety Executive.
Menozzi, M., Lang, F., Näpflin, U., Zeller, C., & H Krueger. (2001). CRT versus LCD:
12 effects of refresh rate, display technology and background luminance in visual
performance. Displays, 79-85.
Mowatt, L., Gordon, C., Santosh, A., & Jones, T. (2018). Computer vision syndrome
13 and ergonomic practices among undergraduate university students. Int J Clin
Pract, 72(1). doi:10.1111/ijcp.13035
Nazakawa, T., Okubo, Y., Suwazono, Y., Kobayashi, E., Komine, S., Kato, N., &
14 Nogawa, K. (2002). Association between duration of daily VDT use and
subjective symptoms. American Journal of Industrial Medicine, 421-426.
Odell, D., & Johnson, P. W. (2015). Evaluation of flat, angled, and vertical computer
15 mice and their effects on wrist posture, pointing performance, and preference.
Work, 245-253.
Paradi, D. (2008). Selecting the correct font size. Retrieved from Think Outside The
16
Slide: https://www.thinkoutsidetheslide.com/selecting-the-correct-font-size/
Sawyer, B. D., Dobres, J., Chahine, N., & Reimer, B. (2017). The Cost of Cool:
18 Typograhic Style Legibility in Reading at a Glance. Proceedings of the Human
Factors and Ergonomics Society 2017, (pp. 833-837).
Sheedy, J. (2000). Doctor Ergo and CVS Doctors: Meeting the eye care needs of
20
computer employees. Journal of Behavioral Optometry, 123-125.
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GUIDELINES ON OCCUPATIONAL SAFETY AND HEALTH FOR WORKING
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REFERENCES
Toe, C., Gifford, P., Johnston, V., & Treleaven, J. (2019). Computer vision symptoms
23
in people with and without neck pain. Appl Ergonom, 50-56.
University of North Carolina. (2020). Document Holders. Retrieved from UNC Institutional
24 Integrity and Risk Management: https://ehs.unc.edu/place of worksafety/ergonomics/
products/holders/
World Wide Web Consortium. (11 12, 2008). Web Content Accessibility Guidelines
25
(WCAG) 2.0. Retrieved from World Wide Web Consortium.
Yan, Z., Hu, L., Chen, H., & Lu, F. (2008). Computer vision syndrome: A widely spreading but.
26
Comp Hum Behav, 2026-2042.
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APPENDICES
Appendix 1 : International Standards Related to Display
Screen Equipment
ISO 9241 Ergonomics Requirements for Office Work with Visual Display Terminals
ISO 9241 is a multipart standard that deals with both the hardware and software
ergonomics aspects of the use of visual display terminals. Previously it consisted of
19 parts but currently, some part is undergoing revision.
ISO 10075 is a multipart standard that provides a standard reference in the field
of mental workload, covering mental stress and mental strain, and short- and
long-term, positive and negative consequences of mental strain. It also specifies
the relations between these concepts involved. Part 1 provides the design of working
conditions concerning mental workload whereas part 2 and 3 provides the methods
of measurement and principles of task design
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ISO 14915 establishes design principles for multimedia worker interfaces and provides
a framework for handling the different considerations involved in their design.
It addresses worker interfaces for applications that incorporate, integrate and
synchronize different media including static media such as text, graphics or images,
and dynamic media such as audio, animation, video or media related to other sensory
modalities. Detailed design issues within a single medium (e.g. the graphical design
of an animation sequence) are only addressed as far as they imply ergonomic
consequences for the worker. Part 2 of this standard provides requirements and
recommendation for the design of the organization of the content, navigation and
media-control issues.
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Company Name :
Company Address :
DOSH Registration No :
Male :
No. of Employee :
Female :
Prepared By :
Note:
1. Tick “Yes” answers, if items have been considered. Tick “No” which further
action is required.
2. Tick “No” answers, if items have not been considered. Tick “Yes” which
required investigation and/or remedial action by the employer.
3. Tick “N/A” answers, if items is not applicable.
Is further
Please give Recommended
Main Area Answer action
details action
required?
1. Keyboard
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Is further
Please give Recommended
Main Area Answer action
details action
required?
Are the characters Yes Yes
clear and readable? No No
N/A N/A
2. Mouse
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Is further
Please give Recommended
Main Area Answer action
details action
required?
Does the screen Yes Yes
swivel and tilt? No No
N/A N/A
4. Furniture
Are forearms
horizontal and eyes Yes Yes
at roughly the same No No
height as the top of N/A N/A
the DSE?
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Is further
Please give Recommended
Main Area Answer action
details action
required?
Are feet flat on the
floor, without too Yes Yes
much pressure from No No
the seat on the backs N/A N/A
of the legs?
5. Environment
Is the lighting
Yes Yes
adequated, e.g. not
too bright or too dim No No
to work comfortably? N/A N/A
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Instructions
Sit or stand straight. Relax your shoulders, straighten
your neck and look ahead.
Look to your right and then slowly roll your eyes up
towards the ceiling.
Roll your eyes down to your left and then down towards
the floor.
Repeat this in clockwise and anti-clockwise directions.
Time : 2 minutes
Sets & : 2 sets of 10 reps
Repetitions
Instructions
Rub your palms together rapidly until they feel warm.
Close your eyes and place your palms over each eyelid.
Feel the warmth seeping into your eyes.
Time : 3 minutes
Sets & : 1 set of 7 reps
Repetitions
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Instructions
Sit comfortably. Relax your shoulders, straighten your
neck and look ahead.
Take a pencil and hold it in front of your nose. Focus on
the pencil tip.
Fully extend your arm.
Instructions
Close your eyes and place a finger on each eyelid.
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5. Eye Massages
Instructions
Sit straight and relax your shoulders.
6. Blink
Instructions
Sit comfortably, relax your shoulders, straighten your
neck and look at a blank wall.
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7. Flexing
Instructions
Sit comfortably and look straight ahead.
8. Focusing
Instructions
Sit 1 meter away from a window, look straight and relax
your shoulders.
Extend your right arm in front of you, stick your thumb out
and focus on the tip for 1-2 seconds.
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Instructions
Sit, stand or lie down. Look straight ahead.
10. Palming
Instructions
Sit on a chair and keep your elbows on a table in front of
you.
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Instructions
Imagine a giant infinity symbol on a blank wall or ceiling.
Trace a path along this figure with just your eyes, without
moving your head.
Repeat 5 times.
Time : 2 minutes
Sets & : 4 sets of 5 reps
Repetitions
Instructions
Sit, lie or stand comfortably and take a few deep breaths.
Hold your vision for about 3 seconds and then look to the
front.
Look right as much as you can and hold your vision for 3
seconds.
Time : 2 minutes
Sets & : 3 sets of 10 reps
Repetitions
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Instructions
Look at a blank wall at least 2 meters away and imagine
you are writing a word on it with your eyes. This makes
the eye muscles move rapidly in different directions and
exercises the weak ones.
Do it for about 15-20 seconds.
Instructions
Sit comfortably, relax your shoulders, straighten your
neck and look ahead. Hold both your thumbs at arm’s
length directly in front of your eyes.
Focus your vision on the right thumb for about 5 seconds.
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Instructions
Massage the lower eyelids very gently with your ring
fingers.
Start with the inner edge of the lower eyelid and gradually
move outwards.
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TRICEPS DIPS
Equipment Required :
1. Stationary Chair.
Precautions Required :
1. Do not use wheeled chairs to perform this exercise.
2. Ensure correct form while performing the exercise.
3. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Scoot to the front of the chair with both hands facing forward.
2. Place palms flat on the chair.
3. Bend your elbows straight back.
4. Lower yourself straight down several inches and keeping your back as
close to the chair as possible.
5. Then straighten your arms to rise back to start.
6. Complete 20 dips.
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ARM CIRCLES
Equipment Required :
N/A
Precautions Required :
1. Make sure to perform this exercise at a free space without any
obstacles at arm’s length at standing height.
2. Ensure correct form while performing the exercise.
3. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Stand with feet shoulder-width apart, arms extended straight out
to sides at shoulder height.
2. Move your arms in a small backward circle.
3. Do 20 times in this direction.
4. Switch directions and repeat.
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TABLE PUSH-UPS
Equipment Required :
1. Table
Precautions Required :
1. Ensure that the table is strong and sturdy enough to support
body weight.
2. Ensure correct form while performing the exercise.
3. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Take a few steps back from your table, so you can place your hands
flat on your desk, a little wider than shoulder-width.
2. Lower yourself down toward your desk, keeping your core tight.
3. Then push back up until arms are straight but not locked.
4. Try to do 20 reps.
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WALL PUSH-UPS
Equipment Required :
1. Flat Wall
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Stand a few steps from a wall and lean toward it, placing your hands
flat and wider than your shoulders.
2. Lower yourself down toward the wall, keeping your abs tight to
maintain a straight line from your head to your toes.
3. Push back up until your arms are straight (but not locked).
4. Complete 20 reps.
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Equipment Required :
1. Flat Wall
Precautions Required :
1. Do not use wheeled chairs to perform this exercise.
2. Ensure correct form while performing the exercise.
3. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. All you have to do is stand up from your chair.
2. lower your body back down, stopping right before you sit back down.
(Keep your weight in your heels to work those glutes).
3. Then stand back up again.
4. Repeat 10 times.
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Equipment Required :
1. Workstation Table
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Holding the edge of your desk for support, bend one leg behind you
and flexing the foot.
2. Raise your heel up a few inches then release slightly and press
your foot directly back behind you.
3. Continue to alternate between lifting your heel up then pressing it back.
4. Do 20 to 30 reps and then switch sides.
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Equipment Required :
N/A
Precautions Required :
1. Ensure free and open space with no obstructions at arm’s length.
2. Ensure correct form while performing the exercise.
3. Stop if there is any symptom of pain or fatigue.
Steps :
1. Hop on both feet at once or alternate if you need to modify.
2. You can up the intensity by moving your arms as if you were holding
a rope.
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Equipment Required :
1. Stationary Chair
Precautions Required :
1. Do not use wheeled chairs to perform this exercise.
2. Ensure correct form while performing the exercise.
3. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Stand up behind your chair and hold on for support.
2. Raise your heels off the floor until you are standing on your toes.
3. Slowly lower yourself back to the floor.
4. Do 3 sets of 10.
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WALL SITS
Equipment Required :
N/A
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Slide your back down a wall until your hips are at the same level as
your knees and your knees are together at 90-degree angles.
2. Maintain the position for 30 to 60 seconds, then release.
3. Stand up straight back again.
4. Aim for 15 reps.
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LUNGES
Equipment Required :
N/A
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
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CORE EXERCISES
Equipment Required :
1. Stationary Chair
Precautions Required :
1. Do not use wheeled chairs to perform this exercise.
2. Ensure correct form while performing the exercise.
3. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
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OBLIQUE TWISTS
Equipment Required :
1. Any Chair
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Sitting in upright position and with the feet hovering over the floor.
2. Hold onto the edge of your desk.
3. Next, use the core to swivel the chair from side to side.
4. Go back and forth 15 times.
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Equipment Required :
1. Any Chair
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Sit straight up, with feet flat on the floor.
2. Lift one leg up at a time, keeping core tight.
3. To make it more challenging, try lifting both up at the same time.
4. Do 20 reps.
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STRETCHES
TRICEPS STRETCH
Equipment Required :
N/A
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Raise one arm and bend it so that your hand reaches to touch
the opposite shoulder blade. (It’s fine if you can’t reach it.)
2. Use your other hand and pull the elbow toward your head.
3. Hold for 2 to 3 deep breaths. Repeat on the other side.
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NECK ROLLS
Equipment Required :
N/A
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Relax and lean your head forward.
2. Slowly roll head in a circle on one side for 10 seconds.
3. Repeat on the other side.
4. Do this three times in each direction.
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SHOULDER STRETCH
Equipment Required :
N/A
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Clasp hands together above the head with palms facing up toward
the ceiling.
2. Push your arms up, stretching upward.
3. Hold for 2 to 3 deep breaths.
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SHOULDER ROLLS
Equipment Required :
N/A
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Raise both shoulders up toward ears.
2. Slowly roll them backwards.
3. Repeat, rolling forward.
4. Do this three times in both directions.
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Equipment Required :
N/A
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Hold your arms out straight in front of you, palms facing down.
2. Lower your head in line with your arms and round the upper back
while looking down toward the floor.
3. Hold for 2 to 3 deep breaths.
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TORSO TWIST
Equipment Required :
N/A
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Place feet firmly on floor and place one hand on the back of your chair.
2. Exhale and twist your upper body toward the arm on chair back, using
your other hand to press against your leg for leverage.
3. Hold for 2 to 3 deep breaths and repeat on other side.
77
GUIDELINES ON OCCUPATIONAL SAFETY AND HEALTH FOR WORKING
WITH DISPLAY SCREEN EQUIPMENT 2024
HAMSTRING STRETCH
Equipment Required :
1. Stationary Chair
Precautions Required :
1. Do not use wheeled chairs to perform this exercise.
2. Ensure correct form while performing the exercise.
3. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Sit in your chair with both feet on the ground, then extend one leg outward.
2. Reach toward your toes.
3. Hold for 2 to 3 deep breaths. Repeat on the other leg.
78
GUIDELINES ON OCCUPATIONAL SAFETY AND HEALTH FOR WORKING
WITH DISPLAY SCREEN EQUIPMENT 2024
HAMSTRING STRETCH
Equipment Required :
1. Stationary Chair (if performed while sitting)
Precautions Required :
1. Do not use wheeled chairs to perform this exercise. (if performed while sitting)
2. Ensure correct form while performing the exercise.
3. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Lean back in chair.
2. Hug one knee at a time, pulling it toward your chest.
3. Hold for 2 to 3 deep breaths, then switch legs.
4. This exercise can also be done standing up.
79
GUIDELINES ON OCCUPATIONAL SAFETY AND HEALTH FOR WORKING
WITH DISPLAY SCREEN EQUIPMENT 2024
Equipment Required :
1. Workstation Table
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
1. Standing, place both hands on your desk, palms faced down,
fingertips facing your body.
2. To intensify the stretch, lean forward.
3. Hold the stretch until you feel the tension release.
80
GUIDELINES ON OCCUPATIONAL SAFETY AND HEALTH FOR WORKING
WITH DISPLAY SCREEN EQUIPMENT 2024
EAGLE ARMS
Equipment Required :
N/A
Precautions Required :
1. Ensure correct form while performing the exercise.
2. Stop if there is any symptom of pain or fatigue.
Pictorial References :
Steps :
81
MINISTRY OF HUMAN RESOURCES
DEPARTMENT OF OCCUPATIONAL SAFETY AND HEALTH
e ISBN 978-629-99979-0-0
9 786299 997900