Scribd
Upload
2 views4 pages

Project_planning_and_Management_Assignment_03

Project_planning_and_Management_Assignment_03

Uploaded by

Ali Ahmad
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
2 views4 pages

Project_planning_and_Management_Assignment_03

Project_planning_and_Management_Assignment_03

Uploaded by

Ali Ahmad
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

Assignment 03

Student information

Name Ahmad Riaz


Registration_N
o Fa20-Bce-019
Department Electrical and Computer Engineering
E-mail [email protected]

Teacher Information

Name Sir Bilawal Mehmood

Course Information

Subject Project Planning and Management


Credit hours 3(3,0)

Submission

Submitted by Ahmad Riaz


Submitted to Sir Bilawal Mehmood
Date Friday, December 27, 2024

Comsats University Islamabad, Lahore Campus


Assignment 03

Developing a Quality Management Plan for an E-commerce Website


Objective
To design and develop a quality e-commerce website that meets customer expectations and
adheres to industry standards.
1. Customer Expectations for E-commerce Websites
Based on market research and analysis, customers expect the following features in a high-quality
e-commerce website:

 Functionality Expectations
 Ease of Navigation: Intuitive layout and clear menu options.
 Search and Filter Options: Efficient product search and filtering functionality.
 Responsive Design: Optimized for desktops, tablets, and smartphones.
 Fast Loading Times: Minimal delays when loading pages.
 Secure Transactions: Robust encryption for payment and personal data security.
 Reliable Checkout Process: Error-free and streamlined checkout.

 Content and Visual Expectations


 High-Quality Product Images: Clear images with zoom functionality.
 Accurate Product Descriptions: Detailed and informative product specifications.
 Customer Reviews and Ratings: Easy-to-read feedback and ratings for products.

 Service Expectations
 Customer Support Availability: Live chat, email, or phone support options.
 Personalized Recommendations: AI-driven product suggestions based on browsing history.
 Return and Refund Policy: Clear and user-friendly policies.

2. Quality Metrics to Evaluate the Website

Metric Description Standard/Acceptable Range


Page Load Time Average time it takes for a ≤ 2 seconds (Google's recommended
page to load range)
Mobile Proper rendering on various 100% responsive (Tested on common
Responsiveness screen sizes and devices. devices)
Search Accuracy Relevance of search results to 90% relevance based on test queries.
query terms
Checkout Error Percentage of failed checkout < 1%.
Rate attempts
Uptime Availability of the website ≥ 99.9%.
Percentage online

Comsats University Islamabad, Lahore Campus


Assignment 03
Customer User ratings for website ≥ 4.5/5 on average
Satisfaction experience.
Security Number of security issues Zero vulnerabilities.
Vulnerability detected.

3. Standards for Metrics


Page Load Time
 Conduct speed testing using tools like Google Page Speed Insights
or GTmetrix.
 Standard: All pages should load in ≤ 2 seconds.
Mobile Responsiveness
 Use responsive design frameworks like Bootstrap.
 Test across multiple devices and browsers (Chrome, Safari, Firefox,
etc.).
Search Accuracy
 Develop and test search functionality using diverse keywords and
filters.
 Ensure the search algorithm ranks relevant products at the top.
Checkout Error Rate
 Stress test the checkout process under various conditions.
 Utilize error-tracking tools to minimize issues.
Uptime Percentage
 Implement server monitoring tools (e.g., Pingdom or UptimeRobot).
 Ensure backups and redundancy for high availability.
Customer Satisfaction
 Use surveys and feedback forms to gather customer reviews.
Security Vulnerability
 Conduct regular penetration testing and use SSL certificates.
 Implement firewalls and adhere to PCI DSS standards for payment
security.
4. Functionality Testing Plan
Test Case Categories
1. Navigation Testing
 Verify all menus, categories, and links work as intended.

2. Search and Filter Testing


 Test search functionality with specific and general terms.
 Validate filtering by price, brand, or other attributes.

3. Checkout Process Testing

Comsats University Islamabad, Lahore Campus


Assignment 03
 Simulate different payment methods (credit card, PayPal, etc.).
 Test order placement, cart management, and payment
confirmation.

4. Responsiveness Testing
 Test the website on desktops, tablets, and mobile devices.

5. Security Testing
 Test for SQL injection, XSS, and other vulnerabilities.
 Verify data encryption for login and payment pages.
6. Load and Performance Testing
 Simulate high traffic to ensure the website handles peak loads
efficiently.

Tools for Functionality Testing


 Selenium: For automated UI testing.
 Google Lighthouse: For performance and SEO testing.
 OWASP ZAP: For security vulnerability testing.

Execution Plan
1. Prepare test scripts for each functionality.
2. Perform tests during development and after deployment.
3. Document test results and resolve issues immediately.
Conclusion
This Quality Management Plan ensures the development of a robust e-commerce website that meets
customer expectations and adheres to industry standards. Regular testing, adherence to metrics, and
proactive issue resolution will ensure customer satisfaction and long-term success.

Comsats University Islamabad, Lahore Campus

You might also like