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FINALTERM EXAMINATION
ENG301- Business Communication (Session - 3)

Question No: 1 ( Marks: 1 ) - Please choose one

Letters refusing orders call for the indirect plan or the---------------- approach.

► Sandwich (PAGE 87)

► Burger
► Neutral
► Negative

Letters refusing orders call for the indirect plan, or the “sandwich approach,” with
the bad news in the middle. Use the following outline for these letters.

Question No: 2 ( Marks: 1 ) - Please choose one

Which one is called the dictionary definition of the word?

► Connotation
► Denotation (PAGE 12)
► Fascination
► Illustration
Denotation
A denotation is usually the dictionary definition of a word. Denotative meanings
name objects, people or events without indicating positive or negative qualities.
Such words as car, desk, book, house, and water convey denotative meanings. The
receiver has a similar understanding of the thing in which the word is used.

Question No: 3 ( Marks: 1 ) - Please choose one

A standing committee is one that operates permanently:
► Month after month
► Week after week
► Year after year (PAGE117)
► After six months
.

Question No: 4 ( Marks: 1 ) - Please choose one

The minutes of informal meeting are signed by the person who took them and sometimes
by the ----------------- as well.

► chairman
► presiding officer (PAGE 118)
► advisory
► manager
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The written record of the proceedings of a meeting is called the minutes of the
meeting.

Question No: 5 ( Marks: 1 ) - Please choose one

A ------------------is a cross between interoffice memo and a formal report.

► Memo report (PAGE 125)

► Analytical memo report
► Informational memorandum report
► Feasibility report
A memo report is a cross between interoffice memo and a formal report

Question No: 6 ( Marks: 1 ) - Please choose one

Letter reports are of ----------- types:
► four
► two (PAGE 127)
► three
► five
Letter reports are of two types
1. Informational Letter Reports 2. Analytical Letter Reports

Question No: 7 ( Marks: 1 ) - Please choose one

-----------------is often used when sending information to a reader outside your
organization.

► Letter (PAGE 127)

► Memo
► Minutes
► Application

Question No: 8 ( Marks: 1 ) - Please choose one

The most important communication task for business students is to prepare which thing?

► Resume (NO REFERENCE)

► Memo
► Document
► Circular

Question No: 9 ( Marks: 1 ) - Please choose one

An applicant should show interest in the job during which stage?
► Screening stage
► Selection stage
► Final stage(PAGE 175)
► First stage
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Question No: 10 ( Marks: 1 ) - Please choose one
Which types of interview are useful for judging interpersonal communication among
candidates?
► Group Interviews (PAGE 168)
► Video Interviews
► Stress Interviews
► Structured Interviews
Group interviews meeting with several candidates simultaneously. Group
interviews help recruiters see how candidate interact. This types of interview is
useful for judging interpersonal communication

Question No: 11 ( Marks: 1 ) - Please choose one

How can both parties be unable to collaborate and walk away from the negotiation
dissatisfied?
► Win-lose strategy
► Lose-win strategy (PAGE 186)
► Lose-Lose strategy
► Win-win strategy

Question No: 12 ( Marks: 1 ) - Please choose one

- ------------ are individual cultural variables.
► Economics, politics
► Accepted dress, manners (PAGE 36)
► Language, social norms
► Social norms, manners

Individual cultural variables

Time, Space, Food, Accepted Dress, Manners, Decision Making

Question No: 13 ( Marks: 1 ) - Please choose one

---------------is exerted by someone who can influence and manipulate behavior.
► Consultative power
► Expertise power
► Reward power (PAGE 188)
► Legitimate power
Reward power is exerted by someone who has control over resource desire by
others. Such as person can influence and manipulate behavior

Question No: 14 ( Marks: 1 ) - Please choose one

Which is an active process of receiving aural stimulus?
► Listening (PAGE 192)
► Thinking
► Talking
► Silence
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Listening is an active process of receiving aural stimulus. Listening is an active
rather than a passive Process.

Question No: 15 ( Marks: 1 ) - Please choose one

While writing and presenting your Thesis or Dissertation, you go through many stages.
First stage is:

► Preparing the Proposal

► Writing the Research Paper
► making an outline
► Thinking about It (PAGE 195)
Question No: 16 ( Marks: 1 ) - Please choose one
Proposal should be written in a :
► Future tense. (page 196)
► Past tense
► Present tense
► Present continuous
Of course, it should be written in a future tense since it is a proposal.

Question No: 17 ( Marks: 1 ) - Please choose one

: --------------- defines the word research as: "Research is conducted to solve problems
and expand knowledge. Research is a systematic way of asking questions, a systematic
method of enquiry."

► Drew (PAGE 197)

► Howard and Sharp
► A psychologist
► A scientist
Drew (1980)
Research is conducted to solve problems and expand knowledge. Research is a
systematic way of asking questions, a systematic method of enquiry

Question No: 18 ( Marks: 1 ) - Please choose one

There are------------- major research perspectives.

► Two (PAGE 206)

► Three
► Four
► Five
There are two major perspectives: quantitative and qualitative.

Question No: 19 ( Marks: 1 ) - Please choose one

A person has to follow three steps for an oral presentation which are: 1. planning your
presentation, 2. ------------------ your presentation, 3. completing your presentation.
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► Learning
► Speaking
► Writing (PAGE 177)
► Listening
The Three Step Oral Presentation Process
1. Planning your presentation
2. Writing your presentation
3. Completing your presentation

Question No: 20 ( Marks: 1 ) - Please choose one

While delivering an oral presentation to large groups, a person should use what kind of
style?

► Casual
► Informal
► Formal (PAGE 179)
► Interpersonal

Question No: 21 ( Marks: 1 ) - Please choose one

If you are citing a work done by three to five authors what will be the proper way to
refer them?

► Kernis, Cornell, Sun, Berry & Harlow, 1993 (PAGE 215)

► Kernis, Cornell, and Sun, and Berry, & Harlow 1993
► Kernis and Cornell, Sun, Berry, & Harlow, 1993
► Kernis and Cornel, Sun and Berry and Harlow 1993

Question No: 22 ( Marks: 1 ) - Please choose one

It contains all facts that the reader or listener needs for the reaction you desire. Senders
and receivers are influenced by their background, viewpoint, needs, experience, attitude,
status and emotions. A message brings desired result. It does a better job of building
goodwill.
Match this statement with one of the following principles of communication:

► Conciseness
► Courtesy
► Consideration
► Completeness (PAGE 30)
Completeness
• A business message is complete when it contains all facts that the reader or listener
needs for the reaction you desire. Senders and receivers are influenced by their
background, viewpoint, needs, experience, attitude, status and emotions.
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Question No: 23 ( Marks: 1 ) - Please choose one
Collection letters are usually written in:
► Line
► Series
► Serial
► Steps (PAGE 101)
Collection Letter Series
Collection letters are usually sent in a series. The first is mildest and most
understanding, with the letters getting gradually more insistent

Question No: 24 ( Marks: 1 ) - Please choose one

When your message contains all the facts, the reader or the listener needs, it is called:

► Complete (PAGE 31)

► Considerate
► Courteous
► Clear

Question No: 25 ( Marks: 1 ) - Please choose one

How many major delivery methods are used for an oral presentation?

► Three
► Four (PAGE 181)
► Two
► Five
Methods are used for an oral presentation
1. Extemporaneous
2. Reading
3. Memorization
4. Impromptu

Question No: 26 ( Marks: 1 ) - Please choose one

This format is considered to be the most modern. All essential parts in this form are
started from the left-hand margin. Open punctuation should be used in this form. This
form saves time more than any other form.
Match the above with one of the followings:

► The Block-form / Modified – Block

► Full-Block (PAGE 52)
► The Semi-Block
► AMS (Administrative Management Society)
2. Full Block
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This format is considered to be the most modern. All essential parts in this form are
started from the left-hand margin. Open punctuation should be used in this form.
This form saves time more than any other form.

Question No: 27 ( Marks: 1 ) - Please choose one

This form is much in Pakistan. Heading, date, complimentary close and signature
sections begin at the horizontal of the page or are placed so that they end near the right-
hand margin. First line of each paragraph is indented five to seven spaces. Only closed
form of punctuation is used in this form.

Match the above with one of the followings:

► The Block-form / Modified – Block

► Full-Block
► The Semi-Block (PAGE 52)
► AMS (Administrative Management Society)
3. The Semi-Block
This form is much used in Pakistan. Heading, date, complimentary close and
signature sections begin at the horizontal of the page or are placed so that they end
near the right-hand margin. First line of each paragraph is indented five to seven
spaces. Only closed form of punctuation is used in this form.

Question No: 28 ( Marks: 1 ) - Please choose one

Claim letter is also called:

► Complaint letter (PAGE 91)

► Adjustment letter
► Credit refusing letter
► Collection letter

Question No: 29 (Marks: 1) - Please choose one

In claim letter the initial statement should contain:
► Good news (PAGE 92)
► Bad news
► Mixed news
► Ambiguous

Question No: 30 ( Marks: 1 ) - Please choose one

Minutes, which tell more of the story of what happened and who said what at a meeting
are:

► Resolution minutes
► Narrative minutes (PAGE 120)
► Informal minutes
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► Formal minutes
Minutes of narration, narrative minutes tell more of the ‘story of what
Happened and who said what at a meeting.

Question No: 31 ( Marks: 2 )

Describe the use of visuals in a thesis paper.

Question No: 32 ( Marks: 2 )

What appeals are generally used in a collection letter?

Question No: 33 ( Marks: 2 )

How do we read a market report?

Question No: 34 ( Marks: 3 )

Which guidelines should be followed while searching for a subject topic of a thesis?

Question No: 35 ( Marks: 3 )

Mention key points of unsolicited application letter.

Question No: 36 ( Marks: 3 )

What are the three Cs of credit for extending credit privileges?

Question No: 37 ( Marks: 5 )

What are quantitative and qualitative perspectives in research?

Question No: 38 ( Marks: 5 )

How should a claim begin?

Question No: 39 ( Marks: 10 )

When you are applying for a job, you are selling a product of yourself .Critically
evaluate the statement.

Question No: 40 ( Marks: 10 )

Write a first letter of collection to your customer who has purchased electronic goods
and has not cleared the balance of Rs.5000/-, which is now three months overdue