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sudhakarghume07
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Sr.

Program Manager, IT

Location- Hyderabad

Piramal Foundation is looking for an experienced Senior Program Manager to lead our
internal IT services function. This role will be responsible for smooth operation of various IT
systems, IT security policies, strategy, implementation, and to support our employees spread
across India. To achieve this, the IT SPM builds and leads a diverse team of IT managers and
IT engineers and collaborates extensively with other support teams like Human Resources,
Admin, Finance, Travel, and Partnerships and with other business functions. The IT SPM
works extensively on developing in-house skillsets, building organizational digital
capabilities, and managing key technology partner relationships and vendors

Requirements:
EXPERIENCE
BE (Computer Science, Information Technology, or Others) or MCA with 12 Years+ of IT
work experience, including 4-5 years of management experience.
Proficient and hands-on in operating systems, network administration, web systems, and
communication and collaboration tools, e.g., Windows, Microsoft 365, VMWare, AWS,
Jira, and Zoom.
Experience building and maintaining relations with technology partners. d. Experience in
analysis, implementation and evaluation of IT systems and their specifications
Experience in implementing new programs and managing large-scale technology
transformation initiatives
Relevant certifications like PMP, ITIL, CISSP and SCRUM are desirable, but not
mandatory.
Experience in developing, coaching, and leading teams h. Experience with NGO’s and
working with external stakeholders is a plus

Swipe to read more


SKILLS
Operating systems: Linux: RedHat, CentOS, Ubuntu, Windows server data centre editions,
VMware etc.
Strong knowledge of Microsoft technologies including Active Directory, DNS, DHCP
IT infrastructure administration and management
Enterprise applications like JIRA, SAP S4/HANA, ERP
Experience of AWS, Azure and other cloud platforms, Relational Database like MySQL,
PostgreSQL, SQL server, Cloud storage like S3 etc.
MINDSETS
Passion for service and social impact
Readiness to learn, un-learn, and re-learn while adapting a dynamic work environment
and needs
Comfort with taking up new and complex problems, applying everyday learning and
insights, and solving through collaboration.
Commitment to continuous improvement and seeing through all critical projects to
completion
Navigate through ambiguity and accomplish the assigned work

Roles & Responsibilities :


IT Functions & Support (30%)
Analyze the hardware & off-the-shelf software requirements of all departments to
determine their needs and implement industry standard IT asset management practices
Identify hardware & software support outsourcing partners, evaluate proposals, finalize
contract, and implement remote IT support services for the entire organization. The
support services should be able to respond to the needs of a geographically dispersed
team working in cities as well as rural aspirational districts across the country.
Monitor Server administration, Email administration, Cybersecurity controls, asset
management, Antivirus and DLP management and Vendor management
Develop security measures to protect computer networks from unauthorized access,
including Firewalls, intrusion detection systems (IDS), DOS (Denial of Service) attack and
Antivirus software
Monitor and analyze ticket data to identify trends, areas of improvement, and compliance
with SLAs ensuring timely ticket resolution to ensure internal client satisfaction &
delight
Swipe to read more
Define the enterprise architecture in conjunction with current and future requirements
Manage IT budgets and expenditures to ensure that projects are completed within time
and budget constraints
Build good relationships with vendors and partners and create cost-efficient contracts

Information Security (25%)


Manage Information Security policies, processes and procedures for the organization in
accordance with ISO/IEC 27001 standard requirements and industry leading practices
Monitor changes to the privacy landscape and ensure compliance to privacy obligations.
Plan and conduct internal audits and manage external audits
Act as a SPOC for data subjects and the supervisory/ regulatory authorities. Work with
business functions on implementation of data privacy controls.
Implement information security practices, incident & breach management process, and
set up process for notification of relevant authorities and stakeholders.

TechFirst! Capacity Building (20%)


Take the lead in building a digitally empowered organization by ensuring optimum usage
of available enterprise software, advocating safe online practices, and creating a
TechFirst capacity building program for all staff
Lead in enabling a culture of ease and experimentation with technology within the
organization by generating awareness around open-source, freeware, or other solutions
offered by ecosystem organizations like NASSCOM Foundation and Tech4Good
community. Stay updated on emerging trends in IT industry to bring best practices to the
organization.
Build capacity of leaders within the organization to understand and leverage technology
for scaling operations, and guide them in making Build, Buy, or Partner decisions
Communicate Tech updates, Best practices, Success stories, and other information
through monthly internal TechFirst newsletter

Swipe to read more


Why Join Us:
Opportunity to work on high-impact, meaningful social sector projects.
Consultants will get an opportunity to build Lean Six Sigma (LSS) expertise along with
an overview of the social sector and respective non-profits they will be aligned to
The projects will be high-priority projects for non-profits and you shall be directly
dealing with their senior leadership on a regular basis Please fill this form
You shall be personally mentored by a senior leader from Genpact throughout your
journey and possibly beyond

Apply now

For applications, please send updated CV to

[email protected]

Last date to apply - July 05, 2024

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