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Class 11 Communication Skills

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33 views

Class 11 Communication Skills

Uploaded by

dhruvkachwaha751
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Class 11 Communication Skills - III MCQ & Q.A.

Session 1: Methods of Communication

1. Communication skills are very important in any __________.


a. Occupation
b. Business
c. Both a) and b)
d. None of the above

Answer
c. Both a) and b)
2. Effective communication helps us __________ properly.
a. Read
b. Write
c. Listen
d. All of the above

Answer
d. All of the above
3. ‘Communication’ is derived from the Latin word_________, which means
‘to share’.
a. Commūnicāre
b. Communication
c. Commitment
d. None of the above

Answer
a. Commūnicāre
4. __________ and ________ communication is very important in work and
business environments.
a. Listening and Writing
b. Clear and Concise
c. Both a) and b)
d. None of the above

Answer
b. Clear and Concise
5. Effective Communication required __________.
a. Good Reading
b. Writing
c. Speaking and listening
d. All of the above

Answer
d. All of the above
6. To communicate effectively, you must be able to _____________
properly.
a. Read
b. Write
c. Speak and Listen
d. All of the above

Answer
c. Speak and Listen
7. ‘Communication’ is derived from the __________ word.
a. Latin Word
b. Devanagari Word
c. Latin Work
d. None of the above

Answer
a. Latin Word
8. Communication is the __________of information within a group or
between two or more individuals to reach general/ common understanding.
a. Importance
b. Sharing
c. Both a. and b.
d. None of the above

Answer
b. Sharing
9. _____________ communication makes understanding easy and fast.
a. Written Communication
b. Face – to – Face Communication
c. E-mail / Notices/ Posters
d. None of the above

Answer
b. Face – to – Face Communication
10. Choosing the right communication method depends on several factors.
a. Target audience
b. Costs / Kind / Type of information
c. Urgency/ Priority
d. All of the above

Answer
d. All of the above
11. Clear and concise communication is of immense importance in
_______________ environments.
a. Work Place
b. Business
c. Both a) and b)
d. None of the above

Answer
c. Both a) and b)
12. If you need to apply for leave at work? Which method of communication
will you use?
a. E-mail
b. Poster
c. Newsletter
d. Blog

Answer
a. E-mail
13. What action can senders use to deliver their messages?
a. Gestures
b. Speaking
c. Reading
d. Writing

Answer
d. Writing
14. Communication is defined as the ______________exchange of
information, or the giving and receiving of information.
a. two-way communication
b. one-way communication
c. no way communication
d. three-way communication

Answer
a. two-way communication
Session 1: Introduction to Communication
1. What is communication?

Answer – The word ‘communication’ comes from the Latin word commūnicāre,
meaning ‘to share’. Communication is the ‘sharing’ of information between two or
more individuals or within the group to reach a common understanding.

2. What is the importance of communication?

Answer – Communication helps to improve physical, social and good


relationships between family and friends.
There are three importance of communication in day to day life –
a. Inform – We give facts or information to someone in daisy life.

b. Influence – Sometimes we are required to influence or change someone in an


indirect but usually important way.

c. Express feelings – if you are expressing your views or feelings to others is a


healthy way to express them.

3. What are the elements of communication?

Answer – Communication means giving and receiving, which is a two-way


exchange of information.
Giving information is an example of speaking and writing, whereas receiving
information is an example of reading and listening.

4. What are perspectives in communication?

Answer – Perspectives are ideas, views, or fixed ways of thinking. These


sometimes affect our communication. For example, if you have a fixed idea that
your teacher or father is strict, even when they are being friendly, you may think
they are scolding you. In the same way, others may also have fixed ideas about
you, which affects whatever you say to them.

5. Factors Affecting Perspectives in communication?


Answer – Sometimes, we are not able to communicate clearly because of
barriers that stop us from sharing and understanding messages.
Factors Affecting Perspectives in Communication

 Language
 Past experience
 Visual Perception
 Feelings
 Prejudice
 Personal factors
 Environment
6. What is effective communication?

Answer – There are 7 C’s effective communication which are applicable for both
written as well as oral communication. These are as follows –
a. Clear – Always say clearly, what you want to say.

b. Concise – Always use simple language and say only what is required.

c. Concrete – Always use proper words and phrases in the sentences.

d. Correct – Always use correct spelling and grammar in the sentences.

e. Coherent – Your word should be related to the main topic and your word
should make sense.

f. Complete – Your message should be complete and have all the needed
information.

g. Courteous – Be honest, respectful and friendly with others.

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