Enhanced Quantitative Questionnaire

This section is designed to gather detailed numerical data that can be analyzed statistically. It
includes close-ended questions with multiple options and Likert scales for respondents to choose
from.

Section 1: Demographic and Business Profile

1. Age:
o18-25
o26-35
o36-45
o46-55
o56 and above
2. Gender:
o Male
o Female
o Other
3. Educational Background:
o No formal education
o Primary education
o Secondary education
o Tertiary education
o Others (Please specify)

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4. Marital Status:
o Single
o Married
o Divorced
o Widowed
5. Type of Business:
o Retail
o Manufacturing
o Service
o Agriculture
o Other (Please specify)

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6. Years in Business:
 o Less than 1 year
o 1-3 years
o 4-7 years
o 8-10 years
o More than 10 years
7. Business Ownership Structure:
o Sole proprietorship
o Partnership
o Corporation
o Cooperative
o Other (Please specify)

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8. Annual Revenue:
o Less than $5,000
o $5,001 - $10,000
o $10,001 - $50,000
o $50,001 - $100,000
o More than $100,000
9. Number of Employees:
o 1-5
o 6-10
o 11-20
o 21-50
o More than 50

Section 2: Access to Micro Credit

10. How did you first hear about the microcredit finance service?
o Word of mouth
o Advertisement
o Financial institution
o Community event
o Government program
o Other (Please specify)

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11. How many times have you applied for a loan from microcredit finance services?
 o Once
o 2-3 times
o 4-5 times
o More than 5 times
12. What was the total amount of microcredit you have received to date?
o Less than $500
o $500-$1,000
o $1,001-$5,000
o $5,001-$10,000
o More than $10,000
13. What was the primary purpose of the last loan you received?
o Starting a new business
o Expanding an existing business
o Purchasing equipment or inventory
o Working capital
o Paying off other debts
o Other (Please specify)

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14. What collateral did you use for securing the loan?
o Property (Land, Buildings)
o Equipment/Machinery
o Personal Guarantee
o Savings Account
o None (Unsecured loan)
o Other (Please specify)

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15. On a scale of 1 to 5, how would you rate the ease of the loan application process?
o 1 (Very difficult)
o 2 (Difficult)
o 3 (Neutral)
o 4 (Easy)
o 5 (Very easy)
16. How long did it take to receive the loan after application approval?
o Less than 1 week
o 1-2 weeks
o 3-4 weeks
 o More than 1 month
17. Were you satisfied with the loan terms (interest rate, repayment period, etc.)?
o Very dissatisfied
o Dissatisfied
o Neutral
o Satisfied
o Very satisfied

Section 3: Challenges Faced

18. What challenges did you face during the loan application process? (Select all that
apply)
o Lengthy paperwork
o High-interest rates
o Lack of collateral
o Lack of awareness about the process
o Complicated requirements
o Delays in approval
o Other (Please specify)
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19. Did you encounter any difficulties in managing the loan repayment?
o Yes
o No
o If Yes, specify the challenges:

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20. How did the repayment schedule affect your business operations?
o Significantly disrupted operations
o Some disruption
o No impact
o Improved cash flow management
21. Have you ever defaulted on a loan repayment?
o Yes
o No
22. If Yes, what were the reasons for the default? (Select all that apply)
o Insufficient revenue
o High-interest rates
o Personal emergencies
o Poor financial management
 o Unforeseen business challenges
o Other (Please specify)
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23. Did the microcredit institution offer any restructuring options or support when you
faced repayment difficulties?
o Yes
o No
24. On a scale of 1 to 5, how would you rate the communication and support provided
by the microcredit institution?
o 1 (Very poor)
o 2 (Poor)
o 3 (Neutral)
o 4 (Good)
o 5 (Very good)

Section 4: Impact on Business

25.To what extent did the loan impact the following aspects of your business?
(Rate on a scale of 1 to 5, where 1 = 'No Impact' and 5 = 'Significant Impact')

Business Aspect 1 (No 2 3 4 5 (Significant

Impact) Impact)
Revenue ☐ ☐ ☐ ☐ ☐
Profitability ☐ ☐ ☐ ☐ ☐
Market Expansion ☐ ☐ ☐ ☐ ☐
Product/Service Quality ☐ ☐ ☐ ☐ ☐
Employee Hiring ☐ ☐ ☐ ☐ ☐
Customer Satisfaction ☐ ☐ ☐ ☐ ☐

26. Did the loan enable you to implement any new business strategies?
o Yes
o No
o If Yes, please specify:
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27. What is your current business status after receiving the loan?
o Growing steadily
o Stable
o Struggling
o Closed down
 28. Would you take another loan from microcredit finance services in the future?
o Yes
o No
o If No, why?
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29. Would you recommend microcredit finance services to other SMEs?
o Yes
o No

Enhanced Qualitative Questionnaire

This section is designed to collect in-depth insights and opinions from the respondents. The
questions are open-ended, allowing respondents to elaborate on their experiences and provide
rich data for analysis.

Section 1: Experience with Micro Credit

1. Can you describe your overall experience with the microcredit finance service, from
application to repayment?
o Probe: What specific aspects did you find most challenging or beneficial?

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2. What factors motivated you to choose microcredit finance over other forms of
o Probe: Were there any alternatives you considered?

3. Can you explain any specific difficulties you faced during the loan application
process?

Probe: How did these difficulties affect your decision-making?

4. How did the loan amount and terms align with your business needs at the time
of borrowing?

Probe: Were there any mismatches between what you needed and what you received?

5. What strategies did you use to manage the repayment of the loan? Were there
any specific challenges?

Probe: How did repayment impact your business cash flow and operations?

6. How did your relationship with the microcredit institution evolve throughout
the loan period?

Probe: Did you receive any additional support or communication from them?

Section 2: Challenges and Opportunities

7. What were the biggest challenges you encountered after receiving the
microcredit loan?

Probe: How did these challenges impact your business performance?

8. Can you describe any unforeseen obstacles that affected your ability to repay
the loan?

Probe: How did you address these obstacles?

9. How did the microcredit finance service respond to any issues or challenges
you faced during the loan period?

Probe: Was the support provided adequate? What more could have been done?

10. What are the most significant improvements you have observed in your
business as a result of the loan?

Probe: How did these improvements affect your overall business strategy?

11. Can you share any success stories or significant changes in your business due
to the microcredit loan?

Probe: What specific aspects of your business were transformed?

Section 3: Future Perspectives and Recommendations

12. Looking back, how would you assess the decision to take a microcredit loan?
Would you do anything differently?

Probe: What lessons have you learned from this experience?

13. How do you see the role of microcredit finance in the future of your business?

Probe: Do you anticipate needing further financial support?

14. What improvements would you suggest for microcredit finance services to
better meet the needs of SMEs?
Probe: How should microcredit institutions address the challenges you identified?

15. In your opinion, how can microcredit finance services better support small
and medium enterprises in achieving long-term growth?

Probe: Are there specific policies or practices that should be implemented?

16. What advice would you give to other entrepreneurs considering microcredit
finance?

Probe: What factors should they consider before making a decision?

17. Do you have any additional comments or suggestions regarding microcredit

finance services?

Probe: Is there anything else you believe is important for understanding the impact of
microcredit on SMEs?