LG No.

After Repair Check List

 Index
Topic Page No.

How to Use this Booklet. 1

1. TV After Repair Checklist 2&3

2. REF After Repair Checklist 4

3. REF Gas Charging After Repair Checklist 5

4. WM After Repair Checklist 6

5. MWO After Repair Checklist 7

6. AC After Repair Checklist 8

7. Inverter RAC Gas Charging Checklist 9

8. WP After Repair Checklist 10

9. After Repair Process. 11

2
 How to use this Book

• After Repair of customer product, check all the • Explain what all the check you have done and your
points which is given in the checklist. observations to customer with this book
• If you found any issues rectify the same as per
service policies
 TV After Repair Check List

1) Check proper AC Voltage & 2) Proper internal connection 3) TV Model & Serial Number
Ground connection fitment (Wi-Fi / BT FFC) entry in svc menu

4) TV Model & Serial Number entry in svc menu

5) Check TV Tool Option & SW Update

6) Check RF Receiver version and Motion Remocon test in svc menu

7) Check Wi-Fi MAC address check in svc menu

8) Do IN STOP / Factory Reset

10) Check all Input functioning

(AV/STB/HDMI/USB)

9) Check MMRC Functions

(pairing, pointer, wheel, MIC, Universal Remote app)
 TV After Repair Check List

11) Check all picture settings 12) Check all sound setting 13) Check Network/Internet
work, Picture Clarity work, speaker level functioning

14) Check Smart App functioning 16) Provide maintenance

15) Check on Smart Phone
(You tube, Netflix, Prime video, usage guidance tips to
media sharing, Screen Share
Web Browser etc.) customer
 REF After Repair Check List

Voltage/Earth & Light Leveling & Leg balancing Comp. Base Noise Thermostat Settings

Freezer Control Display Door Switch Gasket Fixing

Noise Other Loc &

Loading Edu Def. Indication Edu. Defrost Freq
Ref. System Function
 REF Gas Charging After Repair Check List

1 2 3

R-134a to be only used in

R-134a models

Cleaning &
Flushing

Common driers can be used in R-134a & R-600a

models (ONLY WHEN MENTIONED)

Proper System Cleaning & Flushing Mandatory Drier replacement according to Compressor replacement as per customer model
to remove contaminants unit refrigerant used (COMP & PCB matching in case of Inverter/Linear Comp)

4 5 6

Joints/Leak Points properly brazed and checked System vacuum done using Vacuum Gas Charging done by weight as per
Pump and vacuum hold checked unit specification

7 8 9

Performance Checking -1 Performance Checking -2 Sealing of Process Tubes

• Compressor Amps • Eva Coil Frost Pattern Check
• PCB LED Status check Cleaning of the Machine Room area
• Cooling Status check inside unit
 WM After Repair Check List

Voltage & Earthing Leak in water Inlet Drain Connection Leveling/Balancing

Check for leakage in Check for noise

Function & Error Codes QC/Test Mode
Casing and PV Bellow From Motor

Check for doubts Explain Cleaning Process Explain Cleaning Process Explain Cleaning Process
In functions Lint/Magic Filter Detergent Dispenser Port Filter Cleaning
 MWO After Repair Check List

Check Voltage 210 ~ 250 Check Earth <3V Check Power Socket & Plug Glass Tray Fitment

Check Grill Cleaning Check Canopy / Mica MGT/HVT Wiring No loose Harness (Not Loose)
Connection

Fan Noise HVD & HVC Leakage Check all keys in Keypad Utensil usage info
 AC After Repair Check List

1. Flair Nut Leak 2. Service Valve Leak 3. Water Leak 4. I / D Rear Side Closing

5. Testing at Test Run Mode 6. Rated Frequency 7. Voltage & Comp. Current 8. Grill Temperature
& Back Pressure

9. PCB Connecter 10. Display Check 11. Noise & Vibration Check- (Tube Touching , Fan Motor )
Gas leak : Check 1,2,6,7. Low cooling : Check 1,2,5,6,7,8,9 Water Leak : Check 3. Noise : Check 10. Not Working : Check 4,5,8,9
 Inverter AC GAS Charging After Repair Check List

Ensure Voltage Ensure Earthing wire

If Improper Voltage use Stabilizer Voltage 220~230 V and ensure the Earthing Feeding N 2 Pressure 150~250 psi for
leakage testing

Indoor Flare Nuts. Outdoor Flare

Nuts

Leakage Testing with Soap solution on N2 Pressure Release & Vacuum Preparation Vacuum time 30 Minutes
IDU/ODU Flare nuts

Grill Temp. Room Temp.

Ambient Temp.

Run the unit at Test Run Mode and check

Vacuum hold time 10 minutes R410a gas charging by weight
Performance of unit
 WP After Repair Check List

Check Earthing & Voltage

Check Power Socket & Plug Check Filter Connectors Check Tap Adaptor
(220 ~ 250V)
for any Leaks Leaks

Cut hose pipe Check Pre Filter Housing Check the SS Tank for Check PCB Harness (Not
if uneven shape Leaks any dirts Loose)

Check Booster Pump Check Compressor Check OLP Resistance Check PTC Resistance
Connections (If Loose) Resistance (1.8Ω ±15%) (33Ω ±20%)
(Hot / Cold models) (Hot / Cold models) (Hot / Cold models)
 After Repair Process

Explain After Repair Checklist Input CIC No (1800 180 9999) Clean Call

Why it is required ? Why it is required ? Why it is required ?

To give confidence to customer that engineer Customer can contact directly our call centre for To ensure Customer is completely happy after
had checked all aspect of the product which is any future service requirement, so that we can repair & product is working to his satisfaction
recommended by LG. provide fast service
What Engineer has to Do?
What Engineer has to Do? What Engineer has to Do?
• Next day before handing over the job sheet for
• Check all the points as per check list • Show the CIC no available in product closing the complaint call customer
• Rectify the problem if found • Input CIC no in Cust. mobile and save • Check is the customer completely satisfied
• Open this book and explain to customer what • Inform customer that this is toll free no. with our service
and all you checked in customers product and • Inform customer advantage of call • Refer the clean call process on how to talk to
status of the same. registration in CIC no. customer

When to Do?
• Next day of repair before closing the call
When to Do? When to Do?
• Immediately after repair at customer place • Immediately after repair at customer place
Regd. Office: LG Electronics India Pvt. Ltd. A24/6 Mohan Cooperative Industrial Estate , Mathura Road,
New Delhi - 110004

LG Electronics India Pvt. Ltd. Printed in India Apr 2020

For continual Product development, LG reserves the right
to change specification without notice