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Transcript

Uploaded by

varmaevan
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© © All Rights Reserved
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Sophia (23/11/2023, 7:11:41 PM): Hi! I’m Sophia.

If you have any questions, I’ll be


happy to send them to my friends in Customer Service so they can help. Before I get
started, I'll just need a few details from you.
Sophia (23/11/2023, 7:11:43 PM): You can click here to learn how your info is safe
with me: LEGO.build/Privacy-CB.
Sophia (23/11/2023, 7:11:44 PM): Ready? Here we go! Can I get your first name?
You (23/11/2023, 7:11:45 PM): Evan
Sophia (23/11/2023, 7:11:47 PM): Thanks, Evan! Can I have your last name?
You (23/11/2023, 7:11:55 PM): Varma
Sophia (23/11/2023, 7:11:57 PM): Great! What’s your email address?
You (23/11/2023, 7:12:15 PM): [email protected]
Sophia (23/11/2023, 7:12:18 PM): Great! I can help with replacement parts, stickers
or building instructions. If you need anything else, you can send an email right
from here.
Sophia (23/11/2023, 7:12:19 PM): Menu Options:
Missing or damaged parts, stickers or building instructions
Send email
You (23/11/2023, 7:12:24 PM): Missing or damaged parts, stickers or building
instructions
Sophia (23/11/2023, 7:12:27 PM): I’m sorry something was wrong with your new set.
We’ll get you back to building right away! 🛠

For missing pieces, stickers or building instructions, ordering replacements is


just a click away at: LEGO.build/MissingBricks-CB.
Sophia (23/11/2023, 7:12:28 PM): For missing stickers, confirm your region, enter
the set number and click ‘I can't find what I'm looking for’. Then let us know you
need stickers.

For broken pieces, stickers or building instructions, order replacements here:


LEGO.build/BrokenParts-CB
Sophia (23/11/2023, 7:12:29 PM): Menu Options:
I still need help
All done, thanks
You (23/11/2023, 7:12:31 PM): I still need help
Sophia (23/11/2023, 7:12:34 PM): OK! Can you let me know what set you have?

The five-digit set number is on the front of the instructions and the box.
You (23/11/2023, 7:12:43 PM): 42125
Sophia (23/11/2023, 7:12:46 PM): Thanks! Which of these do you need help with?
Sophia (23/11/2023, 7:12:47 PM): Menu Options:
Missing or broken parts
Stickers or building instructions
You (23/11/2023, 7:12:49 PM): Stickers or building instructions
Sophia (23/11/2023, 7:12:51 PM): OK, let's narrow this down a little more. 🔍
Sophia (23/11/2023, 7:12:53 PM): Menu Options:
Stickers
Building instructions
You (23/11/2023, 7:12:54 PM): Stickers
Sophia (23/11/2023, 7:12:56 PM): OK! What address should we send the replacement
stickers to? 🏡 Please include the ZIP or postal code so we’re sure it’s the right
place.
You (23/11/2023, 7:14:07 PM): 400025
Sophia (23/11/2023, 7:14:09 PM): Awesome! Do you have the box? 📦 If so, can you
tell me the manufacturing code? That will be a big help to make sure this doesn't
happen again.
Sophia (23/11/2023, 7:14:10 PM): It's 4-6 characters long and is a combination of
numbers and letters. It could be embossed on the box near the barcode or printed on
the plastic tape that seals the box.
If you can't find it, that's OK too!
Sophia (23/11/2023, 7:14:11 PM): Menu Options:
I don't have it
You (23/11/2023, 7:15:26 PM): 6332759
Sophia (23/11/2023, 7:15:29 PM): Thanks! Do you need to change any of the info you
entered?
Sophia (23/11/2023, 7:15:30 PM): Menu Options:
I need to change something
I'm all set
You (23/11/2023, 7:15:39 PM): I need to change something
Sophia (23/11/2023, 7:15:41 PM): OK! What address should we send the replacement
stickers to? 🏡 Please include the ZIP or postal code so we’re sure it’s the right
place.
You (23/11/2023, 7:17:20 PM): Ahuja Tower B 43, Prabhadevi, Worli, Mumbai,
Maharashtra, 400025
Sophia (23/11/2023, 7:17:23 PM): Awesome! Do you have the box? 📦 If so, can you
tell me the manufacturing code? That will be a big help to make sure this doesn't
happen again.
Sophia (23/11/2023, 7:17:24 PM): It's 4-6 characters long and is a combination of
numbers and letters. It could be embossed on the box near the barcode or printed on
the plastic tape that seals the box.

If you can't find it, that's OK too!


Sophia (23/11/2023, 7:17:26 PM): Menu Options:
I don't have it
You (23/11/2023, 7:17:43 PM): I don't have it
Sophia (23/11/2023, 7:17:46 PM): Thanks! Do you need to change any of the info you
entered?
Sophia (23/11/2023, 7:17:48 PM): Menu Options:
I need to change something
I'm all set
You (23/11/2023, 7:17:49 PM): I'm all set
Sophia (23/11/2023, 7:17:51 PM): Great! Are there any more details that you think
we should know?
You (23/11/2023, 7:18:00 PM): No
Sophia (23/11/2023, 7:18:04 PM): I'm sending this to our team now. 😊 A LEGO expert
will email you soon. If you need to speak with someone before then, please give us
a call. To find our number and hours, click here: LEGO.build/Service-CB.
Sophia (23/11/2023, 7:18:05 PM): If you’d like a copy of our chat, just click the
three little lines in the lower left of the chat window.
Sophia (23/11/2023, 7:18:06 PM): Menu Options:
All done, thanks
Start again
You (23/11/2023, 7:18:09 PM): All done, thanks
Sophia (23/11/2023, 7:18:11 PM): Thanks for chatting with me. I’d love to get your
feedback so I can get better. Just click the 'X' to close the chat and then 'Give
Feedback'. Have a bricktastic day!

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