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6 views

Sample-Resume-4

sample 4

Uploaded by

roopsrich
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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RESUME

CAREER PROFILE:

 Having 2.4 Years (till date) of Experience in ServiceNow platform as both Developer and
Administrator in ITSM.
 Flexibility to adapt to changing priorities and meet deadlines as per the schedules and solve
client/customer related technical issues.
 Self-motivated team player with good communication, analytical, problem solving and interpersonal
skills to communicate effectively at all levels of the development process.
 Ability to learn new concepts and capable of working in group as well as independently.

EXPERIENCE SUMMARY:

 Solid working experience on ITSM module of ServiceNow with Configured applications using
ServiceNow tool as per the ITIL Management standards
 Complete knowledge of the SDLC and Story life cycle
 Interacting with functional owners on day-to-day basis to understand the business requirements
 Scripting/Customization Knowledge in Service Now
 Developed catalog items, record producers and create a story form.
 Knowledge on Service Catalog, Order Guides, Record Producer, Workflow/flow Designer,
transform maps.
 Experience on client-side scripting such as UI Policies, Client Scripts, UI Action and server-
side scripting such as script include and business rules.
 Having good knowledge on Email notifications, Workflows and scheduled jobs.
 Knowledge on Incident, Problem, Change and Knowledge Management streams
 Knowledge on SLA definitions and Metrics.
 Experience on ACL’s, Update sets, and user’s creations.
 Having good knowledge on creating reports and dashboards and E-bonding Integrations and
third-party integrations like weather and ip address applications.
 Basic Knowledge on Virtual Agent Bot,

EXPERINCE SUMMARY:

 Working as a ‘ServiceNow Developer’ Since April 2022 to till date.

TECHNICAL SKILLS:
Programming Languages : Javascript.
Tools : ServiceNow, ITSM

Operating Systems : Windows,

EDUCATIONAL QUALIFICATIONS:

 Bachelor Of Technology (ECE)


PROFESSIONAL EXPERIENCE:

Ongoing Project:

Role : Servicenow Developer an Administration


Tools : Servicenow, ITIL

Roles & Responsibilities:

 Implemented incident management, problem, change management flow and service catalogs.
 Created new fields, tables, views, modules, and the documents for implementation.
 Worked with customer for the functional specification design for both incident and problem man-
agement process.
 Reviewed the functional specifications and advice the customer for modifications.
 Created related lists and embedded lists as a part of solution built for the customer.
 Worked on business rules on different scenarios to automate the process of incident and problem.
 Worked on data policy, dictionary entries to meet the client requirements
 Worked on UI policies, UI actions, client scripts to make user interface effectively.
 Experience in glide Ajax and implemented vastly to fetch the data from server.
 Implemented service catalog effectively to make ServiceNow to end user friendly.
 Created inbound email actions for updating the approval records and updating incidents.
 Implemented Access control lists. (ACL) for the various modules incident, problem, change and
other applications for providing contextual security.
 Implementing E-bonding integrations using web services (SOAP, REST).
 Experience in Content management to make forms customization in UI Pages.

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