FORMAT : Dear Valued Customer, thank you for reaching out to us.

(Answers) Thank you and ha

Get back again : Dear Valued Customer, thank you for reaching out to us. Do allow us some time
Thank you and have a nice day :) Best Regards, L'Occitane Official Store Team
USE : Re-fund, Re-turn, Ex-change, Can-cel /With.draw (Do not spell out in full)

Questions
When will I receive my order?

Can i have the tracking number?

There is a missing item.
There is a missing item, can you include in my next order
I received an incorrect order

I received a damaged item, what should i do next?

Can i have some free gifts?

Do you provide gift cards, notes etc?

Can i know the expiry date for this product?
Can i change my address
Do you provide invoice?
Are the products authentic?
Can i get a partial refund?
Can i add on to my order?
It does not appear on my cart when im entitled to a free gift
Do you have this item in your store? It is in your e-store but it is not sold on your marketplace.
Can i confirm that this item is available?
/This item is out of stock, will it be available again?
I would like to try out this product, can i request for a sample
Can i pick up from the store as i need it urgently
Can you send each items in my order to a different address?
Where will the items be shipped out from?
When will my order be shipped?
/Can my order be shipped out today?
Since my order isnt shipped yet, can i make changes
Can i self collect at the warehouse?
Return and refund
Why is my items not sealed?
Why was i sent a product that have such a short shelf life
Do you provide express delivery
Will the item be out for delivery tomorrow?
/Can you inform me when the delivery is on the way?
Why did i not receive the free gift as advertised?

Do you sell this here?

Marked as delivered but I did not receive my parcel
/Why is there no updates on my tracking number

I ordered the wrong item, can i do an exchange?

Will i be able to earn Loccitane membership points here?
* For items that are out of stock*
Are the products the same as the ones from retail store?
I would like to request for the newest batch of products, is that possible?
Can you pack my orders in two separate box?
Does the retail store run the same promotion?
/Retail is cheaper compared to here
Can i request paper bag for my online order from the retail store?
Can you pack the items in another box instead of this?
There is a layer of dust on top of the item
Can I change the item in the Set to a different item?

Questions
Is the purifying freshness shampoo suitable for oily scalp and dry ends?
Can you recommend me a shampoo for chemically treated hair?
What does this aqua thrist quench gel does?
Is the shea butter hand cream or the shea butter lotion more suitable for dry hands?
What is the difference between the purifying freshness and intensive repair shampoo?
What is the alcohol percentage for the lavender hand sanitiser?
What is the Shea butter hand cream smell like?
What is the texture of Almond Shower Oil?
May I know what is the smell of the Verbena hand cream?

My shampoo smells so different from the shop.

Can I use this shampoo on my 2years old toddler?
Which product skincare suitable for 12 years old?
Why your hand cream does not have aluminum seal? Is your authentic seller?
My skin become redness after apply this product. What should I do?

I have use your product and I can’t see any changes.

It is true what you’ve claimed regarding your product?
Can I use the Almond Shower Oil on infants?
Which shampoo is recommended for sensitive scalp?
What's the difference between the Aqua Thirst Quench Gel and Aqua Thirst Quench Cream?
Which shampoo is recommended for hairfall?
Does membership discount apply here?
Should I apply the reset eye serum in the day or at night?
Is the almond milk concentrate suitable for babies usage?
Which products are L'Occitane's best sellers?
Does the Immortelle Reset Serum leave an oily residue upon application?
Is the Immortelle Reset Serum suitable for oily and acne-prone skin?
Is the Almond Shower Oil suitable for pregnant women?
Is the Cedrat Deodorant Stick suitable for men and women?
Is the Aqua Gel Cleanser good for combination skin?
Is the Roll-on deodorant in liquid or solid form?
Is the Volume and Strength Shampoo suitable for permed hair?
Why am I unable to add more than 1 pre-sale item to cart?
Is almond or shea butter more moisturising?
Is the Shea Butter Lotion available for baby's usage?
What is the difference between the Immortelle Reset Serum, Triphase Essence and Divine Youth Oil?
 OCCITANE GENERAL FAQ
e a nice day :) Best Regards, L'Occitane Official Store Team

o check with the relevant department and get back to you.

Answers
"Our standard delivery time frame is 3-5 working days. Our standard delivery time frame is 3-5 working days, however, do note that it

For Lazada :
Tracking number can be found under "check logistics detail"
"We would like to apologise for the oversight. May we have a clear photo of the items you have received for verification purposes? "
"Yes, we can. Do let us know once you have made another order and send us the order ID."
"We sincerely apologise for the oversight. Can you kindly send us a picture of the items you have received for verification purpose?"

In the meantime, check with us if we have any stocks to do the 1-1 exchange.

If we have stock:
"May we have your contact number? Our logistics team will give you a call to arrange the 1-1 exchange within 7-14 working days."

If we do not have stock:

"We would like to apologise as we do not have stocks for the following item. You may refer to this link for re.turn and re.fund, for the
to assist you for re.turn/re.fund. https://help.shopee.sg/portal/article/76506-[Return-Refund]-How-do-I-raise-a-return%2Frefund-req

We sincerely apologise for the inconvenience."

"We sincerely apologize for the poor handling by our 3rd party logistics. Can you kindly send us a picture of the damaged items for ver

In the meantime, check with us if we have any stocks to do the 2nd delivery for the missing item.

If we have stock:
"May we have your contact number? Our logistics team will give you a call to arrange the 1-1 exchange. Do note that it may take up to
If we do not have stock:
"We would like to apologise as we do not have stocks to do an exchange for the following item. You may refer to this link for re.fund f
following link to assist you for re.turn/re.fund. https://help.shopee.sg/portal/article/76506-[Return-Refund]-How-do-I-raise-a-return%
previousPage=other+articles

We sincerely apologise for the inconvenience."

If we're not running any promotion for free gifts

"Thank you for your interest. We apologise as we are not running any promotion for free gifts. However, do follow us and stay tuned f
If we're running a promotion for free gifts
"Thank you for your interest. Orders with a minimum spend of $(price) are entitled to (quantity) piece gifts with purchase."

"We provide gift paper bag and gift card. How many would you like? Do note that orders are packed in our L'Occitane brown box and w
gifting as well."
"The manufacturing date is (...). Our product has a shelf life of 3 years."
"We are unable to change your address from our side. To change your address, you will need to with.draw your order and reorder aga
"Once your order is marked as completed, we will be able to provide Shopee invoice for your order."
"All of the products are 100% authentic. We are the official Singapore L'Occitane store on Lazada/Shopee."
For individual items :
"Please refer to the following link to assist you, https://help.shopee.sg/portal/article/76506-[Return-Refund]-How-do-I-raise-a-return
"We are unable to do so. Do note
previousPage=other+articles that once
and select the order
the item is made,
you would likeittocan't
do abe modified.
re.turn To add on,
and re.fund. Foryou would
further have to make
assistance, a new
please order.
contact Sho"
"Please do not worry. We will be giving out the free gift manually. Your order will still be entitled to the free gift as long as it meets the
"Thank you for your interest, however, our marketplace do not have stocks for the following item."
For items that is available :
"Yes, this item is currently available."
"Thank you for your interest but we do not provide samples for orders made here. However, (state any promo/min amt if have to get
"Do note that orders made on this platform cannot be collected in-store. Orders will be processed within 1-2 working days and deliver
peak campaign period)."
"We are unable to send to different addresses within 1 order. We recommend you to place different orders with different addresses. "
"All items will be shipped directly from our warehouse. "
For orders during BAU:
"Orders will be processed within 1-2 working days and delivery may take 3-5 working days."
"We are unable to modify the order on our side. We would recommend you to re-order to make the changes."
"We do not provide self-collect options for orders made here."
For Lazada :https://www.lazada.sg/helpcenter/my-order-is-missing-incomplete-what-should-i-do-4337.htmlFor Shopee :https://help.s
"Some batches of the items are not sealed. Rest assure they are brand new."
"We apologise, however, that is the latest manufacturing date and we are unable to do a 1-1 exchange. If you would like to change yo
refer to the following link. "
"We apologise but we do not provide express delivery. Do note that orders will be processed within 1-2 working days and delivery ma
"Do note that once the third-party logistics has picked up the parcel, we have no control over the parcel. For delivery issues, please ch
you directly. "
*Check if the customer is elligible for the free gift and check with us if there is stocks for it.

If yes,
"We would like to apologise for the oversight. We will perform a second delivery for the free gifts. Kindly provide us with your contact

If no,
"We have checked on your order and we are sorry to inform you that your order is not elligible for the free gift"

If yes,
"Yes we do! *send the product in the page to customer"
"We are so sorry to hear this. For delivery issues, please contact Shopee via Live Chat agent so they may assist you directly. "

"We are unable to do an exchange for wrong items purchased. We would recommend you to do a re.turn and re.fund for the item and
"Orders made here are not rewarded any membership points. "
"We would like to apologise as the item is currently out of stock. Do with.draw your order so you are able to receive your re.fund the s
"Yes, all of the products here are the same as the ones from the retail store."
"All our current batch of products are the freshest batch we have "
"We are unable to do so. We would recommend you to order two separate orders instead."
"Do note that we are running diffierent promotion mechanics for our retail store, marketplace and e-store. You may wish to visit the r
"We apologise as we are unsure if the retail stores will be willing to provide paper bags for purchases made online. However, you may
store. Otherwise, we may also provide you a gift bag for your order here."
"All of our orders will be packed in L'Occitane brown box and wrapped in yellow paper. So we unable to provide you with another box
"We apologise for the layer of dust found. However, please rest assured as all of our products are stored properly and are brand new.
We would like to apologise as we are unable to do so, as the items in the set are fixed.

L'OCCITANE PRODUCTS RELATED FAQ

Answers
The product is suitable for normal-oily scalp. It also rebalances exess sebum
For chemically treated hair, we would recommend to go for the intensive repair shampoo as it would be more prone to dryness.
This gel helps skin to maintain its hydration barrier and retain moisture, similar to moistuiriser. It is better suited for oily/combination
The shea butter hand cream contains 20% shea butter while the shea butter lotion contains 5% shea butter.
Thus, hand cream would work better for dry hands.
The purifying is more suitable for oily scalp as it helps for cleaning and leaving a minty feeling.
The intensive is more suitable for dry hair or chemically treated hair.
It is formulated with 77% alcohol
Our iconic shea butter hand cream natural light shea butter nut scent, helps to nourish and protect all skin types, even the driest ones
Our award-winning Almond Shower Oil perfectly cleanses and moisturises skin so it is smooth, supple and heavenly fragranced with th
sheer, milky texture or use a loofah to create a cloud-like shower experience
Classic Verbena - it has a cooling refreshing lemony citrus scent.
This cream gel with verbena extract from Provence helps to moisturize and refresh, leaving a powdery finish.
Citrus Verbena - it has the freshness sparkling fruity scent.
This gel-cream helps refresh and moisturise hands leaving them pleasantly scented with the sparkling and fruity notes of citrus fruits a
We could have some olfactive variation from batches to batches. We are formulating our products with pure and concentrated natura
scent may occur, thus impacting our final products. It is not affecting the product performance nor quality in any case.
We would like to suggest you to use L'Occitane Shea Baby range, as its more suitable for toddler age 2 year. However, we do not have
We will recommend L'Occitane Aqua Reotier range for 12 years old, this range reinforces skin barrier and contributes to retain moistu
There are few collection of L'Occitane hand creams may be sealed with an aluminum seal and some are not at the moments.
We guarantee that all our hand creams, with or without a seal, are new and have gone through our quality assurance process.
Whenever we apply a new skincare routine, we might encounter a temporary skin reaction like redness, pain, and irritation. It is due t
adjustment. If your skin feels irritated or experiencing redness or pain, it might be due to an initial reaction to the new product, Please
After 7days,
and only useonce youskin
a basic feelroutine.
your skin has recovered and there is no more redness/pain , you may continue to use the product sparingly
pain persists please stop using it as your skin may not be suitable for the product.
When it comes to your skin, sometimes you have to be patience in order to get the best skin results. As a rule of thumb, the more wor
longer it’ll take to see the difference. If it needs to actually change the cells’ behavior, you can’t expect results within less than a few w
Please be rest assured as our products are mostly based on essential oils and natural ingredients. No cosmetic product can be 'all' natu
the very least to discourage the growth of bacteria and to ensure a long shelf life. We take our ingredients from nature whenever we c
We do not recommend applying the oil on babies.
We would recommend the Gentle & Balance Solid Shampoo. It is suitable for sensitive scalp. You may read more about the product he
Aqua Thirst Quench Gel is ideal for normal to combination skin. While Aqua Thirst Quench Cream is ideal for all skin types. Toner is to
in consistency.
We would recommend our Volume and Strength Shampoo as it strengthens and thickens fine and fragile hair, which also helps with ha
Membership discount does not apply here. Thank you for your interest.
It is recommended to use at night before you sleep so your eye area will look more rested, and reduce puffiness and dark circles. You m
for awaked eyes, more opened eyes, and for less puffiness.
Thank you for your interest in our product. Almond Milk Concentrate 200ml is recommended to be used on body. Moreover, as every
Thus, we are unable to advise if it is suitable for baby skin.
At the moment, our best sellers would be the Immortelle Reset Oil-In Serum, Immortelle Reset Triphase Essence, Immortelle Divine Yo
Immortelle Divine Youth Oil, Almond Milk Concentrate, Intensive Repair Shampoo, Gentle & Balance Shampoo, and Shea Hand Cream
Immortelle Reset Serum contains 5,000 golden bubbles that preserve the powerful immortelle essential oil. The bubbles melt into you
Immortelle Reset Serum is suitable for oily/acne-prone skin as it is lightweight and easily absorbed into the skin. As every skin is differ
The Almond Shower oil contains essential oil. At L’OCCITANE we use many natural ingredients and essential oils. Essential oils are true
with strong skin penetration power. As a precaution, we would therefore discourage the use of essential oils by women who are eithe
The Cedrat Deodorant Stick scent is formulated for men, however, women can use it as well.
This cleanser cleanses your face without drying out the skin, leaving it soft and comfortable. So it would be suitable for a combination
first as every individual's skin reacts differently.
This is a liquid roll-on deodorant.
Yes,
The it is suitable
Triphase for permed
Essence be hair
usedas
can reserve asitaacts directly
firstorder.
step in on the hair fiber to giveIt itismore substance, so skin
it looks
andmore
helpsvoluminous.
For pre-sale you can only one per Toyour skincare
get more routine.
quantity, you will meant
needfor younger
to do it in separate orders.to strengthen
Also and bala
do take note that
which can be used both day and night time.
guarantee your item, the full payment must be made on the day itself.
The Almond
ImmortelleShower
ResetOil is more
Serum moisturizing
helps to soothesthan tiredthe
andShea
dullButter.
skin and Shea Butterthe
reduces is ideal for gentle
appearance cleansing,
of redness nourishing
while keeping and
skinsoftens the
hydrated.
soften,
from nourishes
external and smoothens
aggressors the skin.skin barrier function. Recommended to use for night routine.
from damaging
Divine
Yes, theYouth
SheaOil is anLotion
Butter alternative to retinol
is suitable for babybut is much gentler on the skin. It is targeted for more mature skin due to its anti-aging pro
usage.
more radiant and even skin tone. It can be used on its own or drip 2-3 drops into your preferred moisturizer to be used both day and n
the day.
 For further information, you can
always find the answers about
LOCCITANE products on Loccitane
website: https://sg.loccitane.com/
 ELEMIS GENERAL
FORMAT : Dear Valued Customer, thank you for reaching out to us. (Answers) Thank you and have a nice day :) Best Regards, Elem

Get back again : Dear Valued Customer, thank you for reaching out to us. Do allow us some time to check with the relevant depart
Thank you and have a nice day :) Best Regards, Elemis London Official Store Team
USE : Re-fund, Re-turn, Ex-change, Can-cel /With.draw (Do not spell out in full)

Questions
When will I receive my order?

Can i have the tracking number?

There is a missing item.

There is a missing item, can you include in my next order

I received an incorrect order

I received a damaged item, what should i do next?

Can i have some free gifts?

Do you provide gift cards, notes etc?

Can i know the expiry date for this product?
Can i change my address
Do you provide invoice?
Are the products authentic?
Can i get a partial refund?
Can i add on to my order?
It does not appear on my cart when im entitled to a free gift
Do you have this item in your store? It is in your e-store but it is not sold on your marketplace.
Can i confirm that this item is available?
/This item
I would likeisto
out
tryofout
stock,
this will it be available
product, again?
can i request for a sample

Can i pick up from the store as i need it urgently

Can you send each items in my order to a different address?
Where will the items be shipped out from?
When will my order be shipped?
/Can
Sincemy
myorder
orderbeisntshipped
shippedout today?
yet, can i make changes
Can i self collect at the warehouse?
Return and refund
Why was i sent a product that have such a short shelf life
Do you provide express delivery
Will the item be out for delivery tomorrow?
/Can youi inform
Why did me when
not receive the gift
the free delivery is on the way?
as advertised?

Do you sell this here?

Marked as delivered but I did not receive my parcel
/Why is there no updates on my tracking number

I ordered the wrong item, can i do an exchange?

Will i be able to earn Loccitane membership points here?
* For items that are out of stock*
Are the products the same as the ones from retail store?
I would like to request for the newest batch of products, is that possible?
Can you pack my orders in two separate box?
Does the retail store run the same promotion?
/Retail is cheaper compared to here
Can i request paper bag for my online order from the retail store?
Can you pack the items in another box instead of this?
There is a layer of dust on top of the item
Can I change the item in the Set to a different item?
Can I use the voucher on the products?
Is my order enttitled to the gift with purchase?
Are the gift with purchase stackable?

ELEMIS
Questions

What is the differemce between the resurfacing dynamic pads and the
hydrating ginseng toner?
What is the diffeerence between marine oil and pro-collagen rose marine oil?
Can the pro-collagen cleansing balm remove eye makeup?
Is the superfood facial wash for dry skin?
What skin type is the pro-collagen marine cream best suited for?
1. What products are best for dull skins?
What moisturiser do you recommend for dry skins?
What toner is best for sensitive skins?
Are your products breastfeeding safe?
Is there a minimum age usage?
Can (item) be used as part of daily skincare?
Any cleanser recommendations for dry and mature skin?
Any cleanser recommendation for combination skin?
Can your toner be used as face mist?
Any serum for pores?
Whats the difference between the two oils you carry?
Can I use ELEMIS's cleanser to remove makeup?
Will the Pro-Collagen Marine Cream have a shining effect after applying makeup?
How often should I use the eye-revive mask?
Can I have moisturiser recommendations for older skin types?
Is it okay to put a thick layer of Papaya Enzyme Peel on my skin for the first time?
Does your products contain alcohol?
Does your products have artificial fragrances?
Why has my Pro-Collagen Cleansing Balm melted?

With the Pro-Collagen Cleansing Balm, will it be able to remove heavy makeup?
Does the Pro-Collagen Eye Renewal helps in treating crow's feet?
Do you have any oils that prevent stretch marks?
Which product is best to help with rosacea?
Does ELEMIS test on animals?
Products that help with saggy/double chin?
Do we need to cleanse again after using the cleansing balm?
What can your cleansing balm be used for?
May i know if your products are safe for pregnant women? or if there’s any range that is safe to use during pregnancy?
Can I apply the Pro-collagen Renewal Serum after using the Dynamic Resurfacing Facial Pads?
Why does Elemis products only have a 6 months shelf life?
Is the sensitive skin routine set suitable for rosacea skin condition?
What can the rehydrating rose petal cleanser be used for? Which skin type is it suitable for?
When can the pro-collagen marine cream be applied?
What is the difference between Pro-Collagen Advanced Eye Treatment, Pro-Collagen Eye Revive Mask and Pro-Collagen Eye Renewal?
How does the Dynamic Resurfacing Facial Pads benefit the skin?
Do I apply eye cream first or eye mask?

Is the Pro-Collagen Marine Cream Ultra Rich suitable for Males?

Is the Elemis facial pads for daily usage?
What is the difference between the pro-collagen marine oil and the pro-collagen rose marine oil?
Is the pro-collagen cleansing balm suitable for acne-prone and sensitive skin?
 ELEMIS GENERAL FAQ
e a nice day :) Best Regards, Elemis London Official Store Team

o check with the relevant department and get back to you.

Answers
"Our standard delivery time frame is 3-5 working days. Our standard delivery time frame is 3-5 working days, however, do note that it may be longer during campaign period."

For Lazada :
Tracking
"We number
would like tocan be found
apologise forunder "check logistics
the oversight. May wedetail"
have a clear photo of the items you have received for verification purposes? "

In the meantime, check with us if we have any stocks to do the 2nd delivery for the missing item.

If we have stock:
"May we have your contact number so we are able to arrange 2nd delivery for the missing item? We would further update you with the tracking number once the 2nd delivery has
been arranged."
If we do not have stock:
"We would like to apologise as we do not have stocks for the following item. You may refer to this link for re.fund for the missing item, You may refer to the following link to assist you
for re.turn/re.fund. https://help.shopee.sg/portal/article/76506-[Return-Refund]-How-do-I-raise-a-return%2Frefund-request%3F?previousPage=other+articles
We sincerely apologise for the inconvenience."

"Yes, we can. Do let us know once you have made another order and send us the order ID."
"We sincerely apologise for the oversight. Can you kindly send us a picture of the items you have received for verification purpose?"

In the meantime, check with us if we have any stocks to do the 1-1 exchange.

If we have stock:
"May we have your contact number? Our logistics team will give you a call to arrange the 1-1 exchange within 7-14 working days."

If we do not have stock:

"We would like to apologise as we do not have stocks for the following item. You may refer to this link for re.turn and re.fund, for the incorrect item. You may refer to the following lin
to assist you for re.turn/re.fund. https://help.shopee.sg/portal/article/76506-[Return-Refund]-How-do-I-raise-a-return%2Frefund-request%3F?previousPage=other+articles

We sincerely apologise for the inconvenience."

"We sincerely apologize for the poor handling by our 3rd party logistics. Can you kindly send us a picture of the damaged items for verification purposes?"

In the meantime, check with us if we have any stocks to do the 2nd delivery for the missing item.

If we have stock:
"May we have your contact number? Our logistics team will give you a call to arrange the 1-1 exchange. Do note that it may take up to 7-14 working days."

If we do not have stock:

"We would like to apologise as we do not have stocks to do an exchange for the following item. You may refer to this link for re.fund for the missing item, You may refer to the
following link to assist you for re.turn/re.fund. https://help.shopee.sg/portal/article/76506-[Return-Refund]-How-do-I-raise-a-return%2Frefund-request%3F?
previousPage=other+articles

We sincerely apologise for the inconvenience."

If we're not running any promotion for free gifts

"Thank you for your interest. We apologise as we are not running any promotion for free gifts. However, do follow us and stay tuned for upcoming promotions."

If we're running a promotion for free gifts

"Thank you for your interest. Orders with a minimum spend of $(price) are entitled to (quantity) piece gifts with purchase."

"We would like to apologise as we do not provide any gift cards or paper bags for purchases made on ELEMIS marketplace."
"The manufacturing date is (...). Our product has a shelf life of 3 years."
"We are unable to change your address from our side. To change your address, you will need to with.draw your order and reorder again."
"Once your order is marked as completed, we will be able to provide Shopee invoice for your order."
"All of the products are 100% authentic. We are the official Singapore ELEMIS store on Lazada/Shopee."
For individual items :
"Please
"We arerefer
unableto the following
to do link to
so. Do note assist
that onceyou, https://help.shopee.sg/portal/article/76506-[Return-Refund]-How-do-I-raise-a-return%2Frefund-request%3F?
the order is made, it can't be modified. To add on, you would have to make a new order. "
previousPage=other+articles and select the item you would like to do a re.turn and re.fund. For further assistance, please contact Shopee via Live Chat agent. Thank you."
"Please do not worry. We will be giving out the free gift manually. Your order will still be entitled to the free gift as long as it meets the minimum spend requirement."
"Thank you for your interest, however, our marketplace do not have stocks for the following item."
For items that is available :
"Yes, this
"Thank item
you forisyour
currently available."
interest but we do not provide samples for orders made here. However, (state any promo/min amt if have to get free gift/samples)"

"Do note that orders made on this platform cannot be collected in-store. Orders will be processed within 1-2 working days and delivery may take 3-5 working days (or longer as it is
peak
"We arecampaign
unableperiod)."
to send to different addresses within 1 order. We recommend you to place different orders with different addresses. "
"All items will be shipped directly from our warehouse. "
For orders during BAU:
"Orders
"We are will be processed
unable to modify within 1-2 on
the order working daysWe
our side. and delivery
would may takeyou
recommend 3-5 to
working days."
re-order to make the changes."
"We do not provide self-collect options for orders made here."
For Lazada :https://www.lazada.sg/helpcenter/my-order-is-missing-incomplete-what-should-i-do-4337.htmlFor Shopee :https://help.shopee.sg/sg/s/article/What-should-I-do-if-I-wan
"We apologise, however, that is the latest manufacturing date and we are unable to do a 1-1 exchange. If you would like to change your mind, you may request for re.turn/re.fund an
refer to the following
"We apologise but welink. " provide express delivery. Do note that orders will be processed within 1-2 working days and delivery may take 3-5 working days."
do not
"Do note that once the third-party logistics has picked up the parcel, we have no control over the parcel. For delivery issues, please check with the logistics instead so they may assist
you directly.
*Check if the"customer is elligible for the free gift and check with us if there is stocks for it.

If yes,
"We would like to apologise for the oversight. We will perform a second delivery for the free gifts. Kindly provide us with your contact number for courier purposes. "

If no,
"We have checked on your order and we are sorry to inform you that your order is not elligible for the free gift"

If yes,
"Yes
"We weare do! *sendtothe
so sorry product
hear in delivery
this. For the pageissues,
to customer"
please contact Shopee via Live Chat agent so they may assist you directly. "

"We are unable to do an exchange for wrong items purchased. We would recommend you to do a re.turn and re.fund for the item and create a new order."
"Orders made here are not rewarded any membership points. "
"We would like to apologise as the item is currently out of stock. Do with.draw your order so you are able to receive your re.fund the soonest."
"Yes, all of the products here are the same as the ones from the retail store."
"All our current batch of products are the freshest batch we have "
"We are unable to do so. We would recommend you to order two separate orders instead."
"Do note that we are running diffierent promotion mechanics for our retail store, marketplace and e-store. You may wish to visit the retail store to check on your side. "
"We apologise as we are unsure if the retail stores will be willing to provide paper bags for purchases made online. However, you may wish to check by heading down to the retail
store.
"All of our orders will be packed in ELEMIS brown box and wrapped in honeycomb paper. So we unable to provide you with another box."
"We apologise for the layer of dust found. However, please rest assured as all of our products are stored properly and are brand new."
We would like to apologise as we are unable to do so, as the items in the set are fixed.
Vouchers are applicable to our Full-Sized and Hardbundles only. It is not applicable to Surprise Box, Try & Buy, Sets, Pre-sale Sets.
Storewide samples or gift tiers are not applicable for any Surprise Box, Try & Buy, Sets, or Pre-sale Sets.
There are storewide sample given per order, however, the gift tiers are not stackable.

ELEMIS PRODUCTS RELATED FAQ

Answers

Resurfacing pads are meant for exfoliation and can be used 2-3 times a week. Hydrating ginseng toner can be used daily as
Rose marine
the first step oil smoothes
of your theroutine.
skincare appearance of fine lines and wrinkles for a petal-soft radiance. WHile marine oil is ultra lightweight
facial oil infused with a trio of seaweeds to minimise the look of fine lines and wrinkles.
Yes, The pro-collagen cleansing balm can be used to remove eye makeup.
Yes, The superfood facial wash cleanse the skin of dirt and impurities that helps to soothe dryness and irritation.
The would
We pro-collage marine the
recommend cream is bestresurfacing
dynamic suited for dry or pads.
facial sensitive skin. that if you have easily irritated or redness-prone skin, we do not recommend you to use this product based on
Do note
customers' reviews.
The pro-collagen marine cream might be the best choice for you. Not only it hydrates, it will improve the look of firmness and elasticity (anti-ageing) over the long run.
The Soothing apricot toner is the best in providing calm treatment to your skin without any harsh ingredients.
Yes, our products are safe during nursing period. However, do check with your doctor if you have any concerns.
There is no minimum age for usage however our products depend more on your skin's suitability
(Usually moisturisers, serum, toner, cleanser, essence and oil can be used as part of daily skincare)
You may consider purchasing the Rehydrating Rosepetal Cleanser.
You may consider purchasing the Dynamic Resurfacing Facial Wash or Superfood Facial Wash.
Yes, our toners can be used as a refreshing spritzer, which works like a face mist.
Our Dynamic Resurfacing Serum helps in reducing pore size, soothing bumpy skin as well as reducing pore size after blackhead removal.
The Pro-Collagen Rose Marine Oil minimises the look of fine lines and wrinkles. The Marine Oil does the same effect however it is more lightweight.
Yes, you can remove light makeup as well as daily pollutants with our facial cleansers.
Based on customer's reviews, they do not have any shining effect after applying makeup. Do note that different skin types react to products differently.
We would recommend you to use it only 3 times a week.
We
As itwould recommend
is an exfoliator, youthe Pro-Collagen
should Marine
start with a thin Cream SPF30 fora mature
layer. Applying skinmay
thick layer types. Not only it isthe
over-exfoliate better
skin suited for mature
and cause skin,If itthere
irritations. also are
provides suncare
irritations, weto protect
would your skin for
recommend in daytime
you to
give your skin a break to any exfoliators until your skin gets better.
There are many alcohols that are very beneficial to the skin including Cetyl, Stearyl, Cetearyl and Lanolin alcohols. Some other alcohols may be considered drying to the skin if used in
large quantities.
We only use natural, naturally derived and fine fragrances where possible.
The Pro-Collagen Cleansing Balm includes natural waxes and shea butter and is designed to melt at body temperature to deliver a luxurious transformative texture. The cleansing balm
should be stored at room temperature (approx. 20-25°C). Because of this the cleansing balm may melt in warmer temperatures but resets when coo. If necessary, the product can be
put in the fridge to help it reset quicker.

Reviews fromincustomers
Yes, it helps improving hasyourstated
crow'sthat heavy
feet. Theremakeup hasreviews
are many been removed with onlythat
from customers using a small
their amount
crow's of cleanser.
feet has It also
been fading. Doleaves yourevery
know that skin supple andreacts
skin type soft after use. to our
differently
products.
Yes, the Japanese Camelia Body Oil Blend has wonderful reviews from pregnant women that they have no stretch marks visible while using this product. In addition, this product also
helps with wrinkles as well as ageing skin.
We would recommend the Pro-Collagen Rose Facial Oil.
No, we have been against the use of animal testing and have been deeply committed to ending animal testing over 30 years ago.
Elemis Pro-Collagen Oxygenating Night Cream on the neck. It helps skin repair, regenerate and increase skin oxygen levels which helps to firm smooth and replenish the skin.
There is no need to double cleanse as our cleansing balm works like a facial cleanser, hence, there is no need to wash a second time.
You may use our cleansing balms as a makeup remover as well as a mask. To use as a mask, you can use it once or twice a week, applying it for 10 minutes.
All of our products are safe for pregnancy use.
Yes, you can shelf
Our product applylife
theispro-collagen renewal
6 months because ofserum after
the use cleansing
of natural with the
elements resurfacing
and formulatedfacial pads.nearly 2,000 potentially harmful ingredients, including parabens, phthalates,
without
aluminum, and artificial dyes. It can be kept for 3 years unopened.
Yes, this bundle is suitable for rosacea skin.
It can be used for removing makeup and daily regular cleansing. It is suitable for ageing plus sensitive skin, but not suitable for normal, as is it for dehydrated skin.
The Pro-Collagen Advanced Eye Treatment is a serum which is targeted to smooth the fine lines and wrinkles around the eyes for a firmer and youthful look. The Pro-Collagen Eye
It can be
Revive usedisas
Mask a day and
a serum night
which cream. the look of wrinkles, and is targeted to reduce the puffiness and dark circles. The Pro-Collagen Eye Renewal is an eyecream which nourishes
minimises
the skin around the eyes and reduces
Formulated with lactic acid and Probiotic the Ferment
appearance of fineDynamic
Complex, lines. WeResurfacing
hope theseFacial
descriptions
Pads helpof the eye products
to accelerate cell answers
turnover.your
Usequestion.
the textured pads twice daily to reduce the look of
dark spots, pores and uneven skin texture.

In order to layer products, it is recommended to layer from lightest to heaviest formulas. Elemis Pro-Collagen Eye Revive Mask has a light gel formula. If your eye cream is heavier than
the Elemis Pro-Collagen Eye Revive Mask, it should go on top of the eye mask. If your eye cream is lighter, then you should apply it first.
Unfortunately products offered on Lazada are mainly suitable for females. Pro-collagen for Men have a different formula which we do not offer online.
The pads marine
The rose is meant to beoilused
facial as an exfoliator
smoothes which is
the appearance ofbest
fine to be and
lines usedwrinkles
2-3timesfora aweek depending
petal-soft on your
radiance. skin
While condition.
the marine oil is a ultra-lightweight facial oil infused with a trio of
seaweeds to minimise the look of fine lines and wrinkles.
The cleansing balm is suitable for all skin types. But do check if you have any allergies before purchasing as everyone's skin is different.
*The GENERAL FAQs are similar to
L'Occitane's. However, those
highlighted in green are different so
do take note.
 For further information, you can
always find the answers about
ELEMIS products on Elemis website:
www.elemis.sg
 Skincare Haircare
Immortelle Divine Cleansing Foam 27DF125I17 Intensive Repair Solid Shampoo
Immortelle Precious Cleansing Foam 27MP150I20 Intensive Repair Shampoo 500ml
Cleanser
Precious Cleansing Foam Refill 27RM300I20 Intensive Repair Shampoo Refill
Aqua Gel Cleanser 11GN195A18 Purifying Freshness Solid Shampoo
Immortelle Reset Serum 50ml 27OR050I21 Purifying Freshness Shampoo 500ml
Immortelle Reset Eye Serum 15ml 27ER015I20 Purifying Freshness Shampoo Eco Refill
Serum Shampoo
Immortelle Reset Triphase Essence 150ml 27ER150I21 Gentle & Balance Solid Shampoo
&
Facial oil Immortelle Divine Youth Oil 30ml 27DH030I20 Gentle and Balance Shampoo 500ml
Immortelle Divine Serum 30ml 27DS030I20 Gentle and Balance Shampoo Eco Refill
Immortelle Precious Serum 30ml 27SP030I19 Volume and Strength Shampoo 500ml
Aqua Thirst Quench Gel 11GD050A18 Volume & Strength Shampoo Eco Refill
Moisturiser Aqua Reo Ultra Thirst-Quenching Cream 11CD050A18 Almond Shampoo
&
Cream Immortelle Precious Cream 27CP050I19 Purifying Freshness Conditioner 500ml
Immortelle Divine Cream 27DC030I20 Purifying Freshness Conditioner Eco Refill
Immortelle Reset Eye Serum 27ER015I20 Volume and Strength Conditioner 500ml
Eye
Immortelle Divine Eye 27DE015I21 Intensive Repair Conditioner 500ml
Conditioner
Immortelle Precious Mist 27BP050I19 Intensive Repair Conditioner Refill
Immortelle Precious Essential Water 27EV200I19 Gentle and Balance Conditioner 500ml
Pores Immortelle Precious Cream 27CP050I19 Gentle and Balance Conditioner Eco Refill
Immortelle Precious Overnight Mask 27MS050I20 Almond Conditioner
Immortelle Precious Serum 27SP030I19 Intensive Repair Oil

Treatment
 Immortelle Reset Serum 50ml 27OR050I21 Intensive Repair Mask
Immortelle Reset Triphase Essence 150ml 27ER150I21 Treatment Volume and Strength Scalp Concentrate
Immortelle Divine Cream 27DC030I20 Purifying Freshness Rebalancing Scalp Essence
Immortelle Divine Serum 30ml 27DS030I20 Scalp Night Serum 50ml
Immortelle Precious Essential Water 27EV200I19 Purifying Freshness Vinegar Finishing Lotion
Hydration Sulfate
Immortelle Precious Overnight Mask 27MS050I20 & Gentle and Balance Shampoo 500ml
Immortelle Precious Mist 27BP050I19 Silicon Gentle and Balance Shampoo Eco Refill
Free
Aqua Gel Cleanser 11GN195A18 Purifying Freshness Shampoo 500ml
Aqua Reo Ultra Thirst-Quenching Cream 11CD050A18 Purifying Freshness Shampoo Eco Refill
Cherry Blossom Fresh Face Mist 24BR050CB6
Immortelle Divine Youth Oil 30ml 27DH030I20
Brighten Immortelle Divine Cream 27DC030I20
&
Radiance Immortelle Divine Serum 30ml 27DS030I20
Immortelle Reset Triphase Essence 150ml 27ER150I21
Immortelle Divine Youth Oil 30ml 27DH030I20
Immortelle Divine Cream 27DC030I20
Immortelle Divine Serum 30ml 27DS030I20
Immortelle Reset Serum 50ml 27OR050I21
Immortelle Reset Eye Serum 27ER015I20
Anti-ageing Immortelle Precious Cream 27CP050I19
Immortelle Precious Essential Water 27EV200I19
Immortelle Precious Cleansing Foam 27MP150I20
Immortelle Precious Overnight Mask 27MS050I20
Immortelle Precious Serum 27SP030I19
Immortelle Precious Mist 27BP050I19
 Loccitane
* Limited editions not included
** Only the biggest size included
*** Refills are included

Bath&body Handcar
17SH060SG21 Almond Shower Oil 500ml 29HD500A15
17SH500G21 Almond Shower Oil Eco Refill 29RH500A15
17RS500G21 Roses Shower Gel 500ml 24GD500R19
17SH060SP21 Cherry Blossom Bath & Shower Gel 24GD250CB4
17SH500P19 Lavender Shower Gel 15GD250L14
17RS500P19 Almond Shower Scrub 29GE200A21
17SH060SE21 Shea Butter Ultra Rich Hands & Body Wash 500ml 01CM500K20 Hand wash
17SH500E19 Shea Butter Ultra Rich Hands & Body Wash Eco Refill 01CMR500K20
17RS500E20 Shea Butter Lavender Liquid Soap 500ml 01SL500LV20
17SH500FV21 Shower Shea Butter Lavender Liquid Soap Eco Refill 01RL500K20
17RS500FV21 & Shea Butter Verbena Liquid Soap 500ml 01SL500VE20
Scrub
29SH240A20 Shea Butter Verbena Liquid Soap Eco Refill 01RV500K20
17AS500P19 Shea Butter Body Shower Oil 500ml 01HD500K20
17RC500P19 Shea Butter Body Shower Oil Eco Refill 01HDR500K20
17AS500FV21 Lavender Foaming Bath 15BA500L16A
17AS500G21 Almond Delicious Paste 29EC200A21
17RC500G21 Shea Shower Cream 01CD250K17
17AS500E19 Ultra Rich Body Scrub 01EC200K22 Hand Cream
17RC500E20 Shea Butter Extra Gentle Soap - Verbena 01SA250VE20
29ASH240A20 Shea Butter Extra Gentle Soap - Milk 01SA250LT20
17HI100G19 Shea Butter Extra Gentle Soap - Lavender 01SA250LV20
 Hand Cream

17MC200G21 Almond Milk Concentrate 29LC200A20US

17SE100FV21 Almond MIlk Concentrate Eco Refill 29RC200A20
17ER075P19 Shea Ultra Rich Body Cream 01CP200K17
17HB050A22 Shea Butter Hands & Body Extra Gentle Lotion 01LT300K20
17SH500E19 Moisturiser Shea Butter Ultra Rich Body Lotion 01LC250K17
17RS500E20 & Shea Shower Cream 01CD250K17
Oil
17SH500P19 Citrus Verbena Body Milk 15LC250VA5
17RS500P19 Almond Supple Skin Oil 29HS100A21
Lavender Body Lotion 15LC250L14
Cherry Blossom Shimmering Lotion 24LC250CB4
Rose Body Lotion 24LC250R20
 ded
luded
d

Handcare Men
Lavender Cleansing Hand Wash 15GN300L11 Cap Cedrat Shower Gel 20GD250HC20
Shower
Lavender Cleansing Hand Wash Eco Refill 15RG500L14 L'OCCITAN Shower Gel 20GD250OC20
Shea Butter Ultra Rich Hands & Body Wash 500ml 01CM500K20 Cap Cedrat Spray Deodorant 20DO130HC20
Shea Butter Ultra Rich Hands & Body Wash Eco Refill 01CMR500K20 Deodorant L'OCCITAN Roll On Deodorant 20DO050O20
Shea Butter Lavender Liquid Soap 500ml 01SL500LV20 Cedrat Deodorant Stick 20DO075CD20
Shea Butter Lavender Liquid Soap Eco Refill 01RL500K20
Shea Butter Verbena Liquid Soap 500ml 01SL500VE20
Shea Butter Verbena Liquid Soap Eco Refill 01RV500K20
Lavender Hand Sanitizer 15GM065L20
Verbena Hand Sanitizer 15GM065VB20
Shea Hand Cream 150ml 01MA150K22
Lavender Hand Cream 75ml 15MA075L11
Cherry Blossom Hand Cream 75ml 24MA075CB4
Almond Delicious Hand Cream 75ml 29MA075A21
Pivione Floral Hand Cream 75ml 24MA075P15
Rose Hand Cream 75ml 24MA075R18
Soothing Rose Hand Cream 30ml 24MA030RA19
Euphoric Rose Hand Cream 30ml 24MA030RE19
Vivifying Rose Hand Cream 30ml 24MA030RV19
Arlesienne Hand Cream 30ml 24MA030S6
Verbena Cooling Hand Cream 30ml 15MA030VB3
Citrus Verbena Hand Cream 30ml 15MA030VA5
Others
 Skincare Rou
Dynamic Resurfacing Series
Dynamic Resurfacing Facial Wash
1. Use a pea-sized amount of the cleanser together with a small amount of warm water and gently massage over face and neck in light circular
massage movements. Rinse afterwards and pat face dry with a clean towel. Use an SPF during daylight hours to avoid UV exposure.

Dynamic Resurfacing Facial Pads

1. Use the facial pads in the morning and evening after cleansing.
2. With the texture side down, smooth pad over the face in a circular motion.
Dynamic Resurfacing Skin Smoothing Essence
1. Shake bottle 2-3 times.
2. Gently pat product into face and neck until fully absorbed.
Dynamic Resurfacing Peel & Reset
1. Use twice weekly.
2. Apply 3 pumps of Phase 1, avoid eye and lip contact. Rinse off after 15 minutes.
3. Apply 3 pumps of Phase 2, massaging into skin until fully absorbed. Tingling sensation and redness may occur. Patch test before use.

Dynamic Resurfacing Gel Mask

1. Use only twice a week.
2. Apply 3-4 pumps onto skin, avoiding eye and lip area.
3. Leave on for 8-10 minutes and remove with warm water.
Dynamic Resurfacing Serum
1. Apply serum on face in small tapping motions with fingertips/palms.
2. Allow serum to be absorbed into the skin for a few minutes before applying the next step.
Dynamic Resurfacing Day Cream SPF 30/Night Cream
1. Apply some cream onto your back hand, and take your finger and dab all over your face before gently massaging it in.

Pro-Collagen Series
Pro-Collagen Cleansing Balm/Rose Cleansing Balm/Summer Bloom Cleansing Balm
1. Using dry hands, warm into the palms, massage onto dry skin to dissolve long-wear makeup and impurities
2. Massage to transform into an oil
3. Emulsify with warm water to transform into milk
4. To use as a deeply nourishing mask: Once or twice a week, leave on for 10 minutes. Take a deep breath
and let your skin, body and soul relax and rebalance.
Pro-Collagen Energising Marine Cleanser
1. Use a pea-sized amount into damp skin with fingertips.
2. Add warm water to create lather, rinse off after use.
Pro-Collagen Marine Moisture Essence
1. Apply every morning and night after cleansing.
2. Shake bottle lightly 2-3 times and dispense essence into palm.
3. Gently pat and press into skin until fully absorbed.
Pro-Collagen Eye Revive Mask
1. Apply thin layer every morning.
Pro-Collagen Marine Oil/Rose Facial Oil
1. Massage 3-4 drops onto face and neck in upward strokes.
Pro-Collagen Serum(s)
1. Apply serum on face in small tapping motions with fingertips/palms.
2. Allow serum to be absorbed into the skin for a few minutes before applying the next step.
Pro-Collagen Cream(s)/Moisturiser
1. Apply some cream onto your back hand, and take your finger and dab all over your face before gently massaging it in.

Superfood Series
Superfood Facial Wash/Cleansing Foam
1. Massage into dry skin with fingertips.
2. Apply warm water to create lather then rinse off.
Superfood Blackcurrent Jelly Exfoliator
1. Use every morning or evening
2. Massage pea-sized amount into damp skin in light circular motions.
3. Apply some water to transform texture into milky scrub.
4. Remove with warm water and pat face dry.
Superfood Mask(s)
1. Apply generous amount to the skin.
2. Remove after 10 minutes with damp cloth.
Superfood Facial Oil
1. Massage 3-4 drops over face and neck.
2. Rinse thorougly if oil comes into contact with the eyes.
Superfood Cream(s)
1. Smooth a pea-sized amount into face and neck in upward strokes.
Skincare Routine for each of Elemis's series
General Series Reccomendation for Skin Types

Skin Types Series

Dry Superfood
Oily Pro-Collagen
Combination All
Sensitive Pro-Collagen
Aging Pro-Collagen

Products Reccomendation for Various Skin Types & Concerns

Cleanser
Dry Rehydrating Rosepetal Cleanser/Superfood Cica Calm Cleansing Foam/Pro-Collagen Cleansing Balms
Oily Pro-Collagen Energising Marine Cleanser/Superfood Facial Wash
Combination Dynamic Resurfacing Facial Wash/Superfood Facial Wash
Sensitive Pro-Collagen Cleansing Balms/Superfood Cica Calm Cleansing Foam
Aging Pro-Collagen Energising Marine Cleanser

Exfoliator
Uneven Dynamic Resurfacing Facial Pads/Papaya Enzyme Peel/Superfood Blackcurrent Jelly Exfoliator
Anti-ageing Papaya Enzyme Peel/Pro-collagen Tri Acid Peel/Pro-Collagen Marine Mask
Mature Papaya Enzyme Peel/Gentle Rose Exfoliator/Pro-collagen Marine Mask
Dry Superfood Blackcurrent Jelly Exfoliator/Pro-Collagen Marine Mask
Sensitive Papaya Enzyme Peel/Gentle Rose Exfoliator
Combination Superfood Berry Boost Mask
Oily & Shiny Superfood Berry Boost Mask
Pigmentation&Sun Damage Papaya Enzyme Peel
Redness&Rosacea Papaya Enzyme Peel

Toner
Sensitive Superfood Cica Calm Hydration Juice/Gentle Rose Exfoliator
Dry Superfood Cica Calm Hydration Juice
Dehydration Superfood Cica Calm Hydration Juice

Essence
Combination Elemis Dynamic Resurfacing Skin Smoothing Essence
Pigmentation Elemis Dynamic Resurfacing Skin Smoothing Essence

Face Mask
Anti-ageing Pro-Collagen Eye Revive Mask/Pro-Collagen Hydra-Gel Eye Masks/Pro-Collagen Marine Mask
Mature Dynamic Resurfacing Gel Mask/Pro-Collagen Eye Revive Mask
Dry Pro-Collagen Eye Revive Mask/Pro-Collagen Marine Mask/Pro-Collagen Cleansing Balms
Uneven Dynamic Resurfacing Gel Mask
Sensitive Pro-Collagen Eye Revive Mask
Combination Superfood Berry Boost Mask
Dark Circles Pro-Collagen Eye Revive Mask
Oily&Shiny Superfood AHA Glow Cleansing Butter/Superfood Berry Boost Mask/Dynamic Resurfacing Gel Mask
Pigmentation&Sun Damage Dynamic Resurfacing Gel Mask
Acne Prone Dynamic Resurfacing Gel Mask
Finelines&Wrinkles Pro-Collagen Eye Revive Mask/Pro-Collagen Hydra-Gel Eye Masks/Pro-Collagen Marine Mask
Dehydration Superfood AHA Glow Cleansing Butter/Pro-Collagen Eye Revive Mask/Superfood Vital Veggie Mask
Acne Superfood Berry Boost Mask/Superfood AHA Glow Cleansing Butter/Dynamic Resurfacing Gel Mask
Dullness Superfood Berry Boost Mask
Blemishes Dynamic Resurfacing Gel Mask
Puffiness Pro-Collagen Eye Revive Mask
Visible Pores Dynamic Resurfacing Gel Mask
Facial Oil
Anti-ageing Pro-Collagen Marine Oil/Pro-Collagen Rose Facial Oil
Dry Pro-Collagen Marine Oil/Pro-Collagen Rose Facial Oil

Serum
Anti-ageing Pro-Collagen Super Serum Elixir/Pro-Collagen Renewal Serum/
Pro-Collagen Quartz Lift Serum
Mature Pro-Collage Super Serum Elixir/Pro-Collagen Quartz Lift Serum
Dry Dynamic Resurfacing Serum
Uneven Dynamic Resurfacing Serum
Oily Pro-Collagen Renewal Serum
Sensitive Pro-Collagen Renewal Serum
Finelines Pro-Collagen Super Serum Elixir/Pro-Collagen Renewal Serum/

Pro-Collagen Quartz Lift Serum

Dehydrated Dynamic Resurfacing Serum
Acne Pro-Collagen Renewal Serum
Pigmentation Pro-Collagen Renewal Serum

Moisturiser
Anti-ageing Pro-Collagen Marine Cream(SPF30)/Pro-Collagen Oxygenating Night Cream
/Pro-Collagen Overnight Matrix
Mature Pro-Collagen Oxygenating Night Cream/Dynamic Resurfacing Night Cream
Dry Superfood Day Cream/Pro-Collagen Marine Cream/Superfood Glow Priming Moisturiser
Uneven Dynamic Resurfacing Night/Day Cream/
Sun Care Pro-Collagen Marine Cream SPF30/Daily Defence Shield SPF30
/Dynamic Resurfacing Day Cream SPF30
Acne Prone Dynamic Resurfacing Night Cream
Pigmentation Dynamic Resurfacing Night Cream
Sensitive Dynamic Resurfacing Night Cream/Pro-Collagen Overnight Matrix