Proctorio User Guide

Installing Proctorio Software

2023-2024

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 Contents
Proctorio User Guide ......................................................................................................................................................................................................................................... 1

Installing Proctorio Software................................................................................................................................................................................................................... 1

Welcome to Proctorio ..............................................................................................................................................................................................................................3

What does proctoring an exam mean? ............................................................................................................................................................................3

Before the exam ............................................................................................................................................................................................................................................. 4

Minimum System Requirements................................................................................................................................................................................................ 4

Minimum Device Requirements. ...........................................................................................................................................................................................5

Let’s Get Started – Installing Proctorio ........................................................................................................................................................................... 7

Launch a supported internet browser .......................................................................................................................................................................... 7

Install the Proctorio extension on Microsoft Edge ........................................................................................................................................... 7

Install the Proctorio extension on Google Chrome ........................................................................................................................................9

Before you take your exam ....................................................................................................................................................................................................... 12

Troubleshooting ...................................................................................................................................................................................................................................... 12

Are you being asked for a password?.......................................................................................................................................................................... 13

Handling internet connectivity issues.......................................................................................................................................................................... 14

Contact Details: ....................................................................................................................................................................................................................................... 15

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 WelcometoProctorio
Proctorio became one of the first solutions to keep the online test-taking experience between the
exam administrator and test taker, prioritizing both test-taker privacy and exam -administrator
convenience.

Whatdoesproctoringanexammean?
Test proctoring is testing overseen by an authorized, neutral, proctor, who ensures the identity of the
test taker and the integrity of the test taking environment. In short, a proctor is a proxy for the
invigilator who oversees a test.

Proctorio is the leading Learning Integrity Platform, designed to securely expand learning
opportunities for students everywhere. We know you value your privacy, and we do too. So, before
you get started, there is some important privacy information you should know:

• No personal information required - Proctorio never require the collection of additional

personally identifiable information (PII).

• Proctorio will tell you before we record any exam data - Proctorio is only running while you take
your exam and you will be notified when the software starts recording. Once you are done
Proctorio turns off.

• Proctorio utilize Zero-Knowledge Encryption to keep test-taker data safe. - Proctorio utilizes
Zero-Knowledge Encryption, which means Proctorio does not have access to the encryption
keys used to decrypt test-taker recording data and only an institution-approved exam
administrator at your institution can decrypt and review test-taker recording data.

Because Proctorio runs as a Google Chrome extension, you can uninstall and install it whenever

you want.

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 Before the exam
Please check your device for the minimum system requirements as noted below and if you do not
have the required systems please select another device.

Before we begin, please know that every version of Moodle may be configured differently
and that this may alter your Proctorio experience.

Minimum System Requirements

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 Minimum Device Requirements.

You must use a desktop or laptop computer with a stable internet connection.

You cannot take the exams from mobile devices (e.g., iPhone, iPad, iMac, Android device, tablets,
etc.).

Depending on the options IOB has selected for the exam, you will need a working webcam and
microphone. Make sure you have a properly working webcam and microphone and that you are
using the latest version of Google Chrome.

• Check to make sure your camera works in Chrome at https://webcamtests.com/ Click the "Test
my cam" button and wait for the test to complete.
• Check that your microphone works in Chrome at https://www.onlinemictest.com/

Click the play button. If the lines move when you talk, your mic is working.

• To update your version of Google Chrome, go to

https://support.google.com/chrome/answer/95414

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 Please Inform [email protected] before your exam if you do not have the required computer devices or
internet stability needed.

IOB will be facilitating candidate testing in advance of the exams.

You may also be asked for permission for camera and microphone access. You must click allow to
continue.

• Depending on the pre-checks that IOB has selected, you will be required to show a valid Photo ID
in the name that matches your IOB Record. (e.g., Passport, Drivers Licence or Social Security
Card)
• During the pre-checks you will be asked to share your screen. The “share” button will be
disabled until you click on the screen you want to share. See the following screenshots:

Navigate to your Learning Management System (IOB Learn) or assessment platform and start your
proctored exam.

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 Let’s Get Started – Installing Proctorio

Launch a supported internet browser

When you're ready to take a proctored exam, you will need to use one of the supported internet
browsers with the Proctorio extension.

If not already installed, please download one of the supported browsers below:

https://www.microsoft.com/en-us/edge

https://www.google.com/chrome/

Install the Proctorio extension on Microsoft Edge

Install the Proctorio browser extension. This process only needs to be done once. The extension will
update automatically. Please click on the link Get the Proctorio extension (Please note It will say
Proctorio Chrome Extension and it will bring you to the Chrome Webstore.)

If you see a blue banner across the top of the page, please select the button Allow Extensions from
other Stores

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 Proctorio is now located on your toolbar and can be removed, after your exam, by clicking remove
from Microsoft Edge

Install the Proctorio extension on Google Chrome

Install the Proctorio browser extension. This process only needs to be done once. The extension will

update automatically. Please click on the link Get the Proctorio extension. Then select 2. Install
Proctorio Chrome Extension.

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 Select Add to Chrome

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 Select Add Extension

Proctorio is now located on your toolbar and can be removed, after your exam, by clicking remove
from Chrome.

Once installed, Proctorio is active when you log in to an exam in IOB Learn that requires Proctorio for
completion. It is deactivated when you log out of the exam. During the exam, the application
monitors your movements and sends your video and other data to IOB Exams Staff for review.

Proctorio will flag activity that might not be allowed, in accordance with the exam settings that IOB
requires.

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 Before you take your exam
• First, we recommend you restart your computer, which will free up available memory (RAM).
• For Data Protection reasons and to ensure the integrity of the exam process, the exam should
not be taken in a shared space. Please ensure you have a private space to sit your exam. Your
room will be scanned as part of the pre-exam checks.
• Second, you will be asked to show your photo id as part of the pre-exam checks.
• Third you will be asked to scan your room; you will need to move the camera around the room
and across your desk, for the scan to activate.

Troubleshooting
FAQ | Proctorio

Students can access Proctorio live chat support at any time while in the exam by going to the tool
extension in your browser.

Click the shield icon in your web browser.

Click Live Chat to connect with support personnel to get help.

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 Are you being asked for a password?
You should not receive a password prompt. If you do, Please refresh the page (more than once if you
need to or please contact Proctorio support, via chat as noted under the Live Chat instructions
above. Also, here are additional steps to help resolve Password errors:

• Google Chrome Version - Please make sure that your Google Chrome is up to date. You
can check this by clicking on the three dots icon in the top right-hand corner of your
screen, then Help, then About Google Chrome, and the first thing you should see is your
Google Chrome version. If it's not up to date, please select the option to update it.
• Re-Install the Extension - Please uninstall the Proctorio extension by clicking on the
shield icon in the top right corner of your browser and re-install the extension from
www.getproctorio.com
• Clear Cache and Cookies - Head to the three dots -> more tools -> clear browsing data ->
time range should be set on All-time -> Check Cookies and Cached images -> click clear
data.
• Incognito Access - Some Proctorio features will require the use of incognito access. If
IOB has one or more of these features turned on, you will not be able to take an exam unless
incognito access is allowed. When requested by IOB, incognito access gives Proctorio
permission to run normally in all tabs during an exam. For example, IOB may choose to track
websites visited during the exam to ensure academic integrity. Incognito access permits this
function in both normal and private modes. You can enable incognito access from the extension
window.
• Click the Chrome menu on the browser toolbar at the top right.
• Select More Tools -> Extensions.
• Find the Proctorio extension and click on Details.
• Scroll Down and find Allow in incognito section.
• Toggle it on
• Site Access - Make sure that the Proctorio extension is allowed on all sites. To check this,
please go to the three dots icon in the top right-hand corner of your browser -> More
Tools -> Extensions, and you'll see the list of all extensions installed. Locate the Proctorio
extension, click on Details and in the "Site access" section choose "On all sites". After any
of these steps, please refresh the exam page to check if the issue is fixed.

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 • Disable all Extensions Except for Proctorio - In the extensions tab, check your
extensions and disable all except Proctorio (one could potentially block Proctorio). Head
to the three dots in the top right corner of your Chrome browser -> More Tools ->
Extensions.
• Restart your computer - Computers need to be restarted if they have had a reboot in
awhile. If the password prompt is still displaying, fully restart your computer which will
close any open applications. Once restarted, head back to the exam within IOB Learn.
• Reset your Google Chrome - Head to the three dots in the top right corner of your
Chrome browser -> Settings -> Scroll down to Advanced Settings and click it -> Restore
settings to their original defaults. You will have to add the Proctorio extension again. Add
the extension here. Once you have added the extension, go back to the exam page,
reload it and try again.
• Proxy Settings - Proctorio doesn't encourage the use of virtual proxy networks. It will be
necessary to disable them if you're experiencing issues with your connection.
• Add another Google Account - Sign in with your Google account. Select your image from
the top right corner and select Manage Account -> Add Account. Add the Proctorio
extension and open IOB Learn. Try to start the exam.

Handling internet connectivity issues

Prior to the start of the exam, Proctorio will guide you through a precheck to ensure that you have
sufficient RAM, webcam capability and internet connection for a Proctorio exam. This precheck will
validate that your connection has the required upload and download speeds.

If you get disconnected while taking the exam, your attempt will be ended, and you will need to re-
enter IOB learn and complete the pre checks again to continue your exam (you should save your
exam progress locally as you go along.)

In the event of wi-fi connectivity issues please consider using your mobile phone hotspot
functionality.

For further help please refer to the Proctorio Chat box. See " access Proctorio live chat " above.

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 Contact Details:

For Technical Support: Contact [email protected] or Support | Proctorio . To advise IOB of

technical issues contact IOB via the chat, or email [email protected] (note in subject line Proctorio) or
phone 01 611 6500.

For Exam Related Support: Contact: [email protected] or phone 01 611 6500 or IOB chat function

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