NIRBHAY SINGH

ServiceNow Developer with a total of 2+ years of experience in ServiceNow IT Operations Management (ITOM), including Integration, Cloud
Discovery, and Event Management. Proven track record of integrating multiple third-party tools with ServiceNow, achieving 100% data
accuracy. Demonstrates strong capabilities in client and server-side scripting, and configuration management. Certified in CSA, CAD, Event
Management, Discovery and ITIL. Recognized for delivering exceptional service with a perfect Customer Satisfaction (CSAT) score.

CONTACT WORK EXPERIENCE

9005890046

[email protected] ServiceNow Developer - Analyst

https://www.linkedin.com/in/nir HCL Technologies 09/2022 - Present
bhaysingham/
BMX(BioMerieUX) - Integrated the AWS Health Dashboard with ServiceNow Event
Noida Management using REST API, improving event visibility and operational automation.
Implemented Cloud Discovery using the AWS Service Management Connector to import
all AWS cloud resource data into ServiceNow, enabling comprehensive asset visibility and
management.
Designed and implemented a custom UI Action to enable seamless service request
SKILLS creation directly from alerts, enhancing user efficiency.
Utilized Flow Designer to automate service request workflows, including creation and
ServiceNow ITOM Event Management
approval processes, streamlining operations and reducing manual effort.
Cloud Discovery
Configuration Management
Database(CMDB)
PepsiCo - Collaborated 40 + teams and Eliminated dependency on legacy tools like
Scripting(Client & Server Side Spectrum and CA SOI by directly integrating 40+ monitoring tools with ServiceNow.
Rest API Integration(Push) Designed and implemented integrations using REST APIs, pull connectors, SNMP traps,
SNMP trap based Integration and email integration, enabling seamless and direct event ingestion into ServiceNow.
Pull Connector Integration Optimized alert management by refining message keys using regex, reducing alert
Troubleshooting and debugging volumes by 20%, and implementing advanced correlation logic to achieve an additional
Verbal and Non verbal 30% reduction.
Communication Delivered a 1-year project within 11 months, resulting in the successful decommissioning
Technical Documentation of Spectrum and CA SOI, leading to significant cost savings and streamlined operations.
Leveraged Flow Designer to create automated flows for incident creation and assignment
group mapping, improving efficiency and accuracy in incident handling.
Extensively used regex expression for mapping multiple fields and customizing alerts
during the alert creation process, ensuring precise and actionable alerts.
Developed custom Script Includes to map multiple assignment groups to a single source
CERTIFICATIONS and CI, enhancing workflow and resolution processes.
Created data source and custom table for bringing assignment groups for mapping logic
Certified System Administrator (CSA) and implemented UI policy.
Certified Application Developer (CAD) Established a centralized, scalable event management process adopted by all monitoring
Certified Implementation Specialist - tools, ensuring efficient event handling directly in ServiceNow.
Event Management (CIS-EM)
Certified Implementation Specialist -
Discovery (CIS-Discovery)
ITIL Foundation V4 UI Designer Internship
Filoja 10/2021 - 08/2022
Comprehensives UI Design: Designed the entire user interface for the Filoja app,
EDUCATION including welcome pages, home page, document upload page, exams page, payment
page, and support page.
B. Tech (Electrical Engineering) User Experience Testing: Conducted rigorous testing of the application with diverse user
groups to ensure a seamless and intuitive user experience.
Harcourt Butler Technical Iterative Improvement: Gathered and integrated user feedback to refine and enhance the
University, Kanpur UI design, meeting user needs and improving usability.
Cross-functional collaboration: Collaborated closely with developers and stakeholders to
08/2017 - 07/2021 ensure accurate and effective implementation of the UI design.
Prototyping and Visualization: Created interactive prototypes to demonstrate user flow
LANGUAGES and design concepts, facilitating clear communication and understanding among team
members.
English
Hindi