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COMMUNICATION_SKILLS

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ABDUR REHMAN
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5 views

COMMUNICATION_SKILLS

Uploaded by

ABDUR REHMAN
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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What is Communication?

•Communication is the creation or exchange of thoughts, ideas, emotions,


and understanding between sender(s) and receiver(s).
•It is essential to building and maintaining relationships in the workplace.
•Its;
•Occurs between people.
•Involves change in behavior.
•Means to influence others.
•Expression of thoughts and emotions through words & actions.
Tools for controlling and motivating people.
•It is a social and emotional process.
Communication Management
Effective Communication
The transmission model
• The word ‘transmitting’ suggests that we tend to think of
communication as a technical process.
• In 1949, Claude Shannon and Warren Weaver published a formal
version of the transmission model.

• Their model had five elements:


1. an information source, which produces a message;
2. a transmitter, which encodes the message into signals;
3. a channel, to which signals are adapted for transmission;
4. a receiver, which decodes the message from the signal;
5. a destination, where the message arrives.
Problems with the transmission model

Do we communicate
what we intend?

the context?

For example, the words ‘I’m


A one-way fine’ could mean:
•‘I am feeling well’; •‘I am
happy’;
What does it all mean? •‘I was feeling unwell but
am now feeling better’
Understanding how we understand

• Bottom-up processing Top-down processing

As you read, for example, bottom-up processing recognizes the shapes of


letters; top-down processing provides the networks to combine the
shapes into the patterns of recognizable words.
A new model of communication

• Model of communication suggests three important principles.

First, communication is continuous.


Second, communication is complicated. Whatever we understand, has
been communicated.
Third, communication is contextual. It never happens in isolation. The
meaning of the communication is affected by at least five different
contexts.
Psychological: who you are and what you bring to the communication;
your needs, desires, values and beliefs.
Relational: how we define each other and behave in relation to each
other; where power or status lies; whether we like each other.
Situational: the social context within which we are communicating; the
rules and conventions that apply in different social conditions
Environmental: the physical location; furniture, location, noise level,
temperature, season, time of day, and so on.
Cultural: all the learned behaviors and rules that affect the way we
communicate; cultural norms; national, ethnic or organizational
conventions.
A contextual model of communication

Communication is the process of


creating shared understanding
The three levels of understanding
• Communication creates understanding on three levels
• Relationship: The first and most important reason for communicating is
to build relationships with other people.
Building rapport
We create rapport through:
1. verbal behaviour
2. vocal behaviour
3. physical behaviour.

We believe what we see. Building rapport must begin with giving the
physical signs of being welcoming, relaxed and open. Voice is the second
key factor in establishing rapport. Create vocal music that is lower in
tone, slower and softer, and you will create rapport more easily. The
words must match the body language and the tone of voice.
• Information: displaying the shape of our thinking

Once we have created a relaxed relationship, we are ready to share


information. Every time we communicate, information changes shape.
We may have a different perspective on a problem from a colleague; we
often misunderstand each other because we are approaching the issue
from different angles. If we disagree with someone, we may say that we
are looking at it differently. It’s all about what patterns we recognize
which patterns match our mental models.
• Action: influencing with our ideas

Creating relationships and sharing information, we communicate to


promote action. And the key to effective action is not accurate
information but persuasive ideas. Ideas are the currency of
communication. We are paid for our ideas. When we communicate, we
trade ideas. Like currencies, ideas have a value and that value can
change: some ideas become more valuable as others lose their value. We
judge the quality of an idea by how meaningful it is.

An idea is a thought
expressed as a
sentence.
•CONVERSATION
Understanding communication
Situation
• Early this week you received a letter from large publishing firm in which
you were urged to join its new Executive Book Club. The circular
enclosed illustrated wide variety of books but none in your field of
interest. You are interested in general management subjects, but you
want some assurance that your field is adequately represented before
you join club. Write the editor in chief, Mr. Raheel, for specific
information.
Oral task

• Relate any instance of the importance of communication in your life as


a student?

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