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radius user guide

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User Guide

Revision E

Innovating Through Informatics™ 4092003 March 2022


User Guide | Version E

© 2022 ITERIS, INC.


All rights reserved. No parts of this work may be reproduced in any form or by any means -
graphic, electronic, or mechanical, including photocopying, recording, taping, or information
storage and retrieval systems - without the prior written permission of Iteris, Inc.
Products that are referred to in this document may be either trademarks and/or registered
trademarks of the respective owners. The publisher and the author make no claim to these
trademarks.
While every precaution has been taken in the preparation of this document, the publisher and
the author assume no responsibility for errors or omissions, or for damages resulting from the
use of information contained in this document or from the use of programs and source code
that may accompany it. In no event shall the publisher and the author be liable for any loss of
profit or any other commercial damage caused or alleged to have been caused directly or
indirectly by this document.
The information contained in this document is subject to change without notice.

FCC, Class A Statement

This product has been tested and found to comply with the limits for a Class A digital device pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment.
This product generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause harmful interference with radio
communications.
Operation of this product in a residential area is likely to cause harmful interference, in which case you will be
required to correct the interference at your own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause undesired
operation.

Industry Canada
This unit is compliant to the Industry of Canada specification:
CCU and DP:
CAN ICES-3(A) /NMB-3(A)

Cet appareil est conforme à la spécification de l'industrie au Canada :


CCU and DP:
CAN ICES-3(A) /NMB-3(A)

SOFTWARE LICENSE AGREEMENT

Iteris, Inc. | ii
User Guide | Version E

License Grant
Iteris, Inc. (“Iteris”) hereby grants a non-exclusive license to the purchaser (“Licensee”) of its Iteris VantageTM
Detection System (“System”) to use the Iteris supplied software programs, algorithms, or firmware, and any
enhancements or modifications thereto, whether delivered electronically or otherwise (“Software”) and any User
Documentation accompanying the Software (“Documentation”) for its use, subject to the terms and conditions
hereof, in connection with the System.
By purchase of the System, Licensee agrees to the terms of this license agreement.
Iteris retains title to and ownership of the Software and Documentation and all trade secrets therein.
The Licensee may not either (I) copy or otherwise reproduce the Software or Documentation without written
permission of Iteris, (ii) modify, decompile, disassemble or reverse engineer the Software or any part thereof, or
attempt to do so, without the express written consent of an authorized officer of Iteris, or (iii) except as set forth
herein, may not rent, lease, sublicense, distribute or otherwise transfer the Software or Documentation.
Term of License
The License shall be effective from the date of shipment of the System and Software and shall remain in effect for
the life of the System unless terminated sooner as provided in this agreement. This license agreement terminates
automatically if the user fails to comply with any of the terms or conditions of this license. Upon such termination,
Licensee shall return Software and Documentation (including all permitted copies) to Iteris.
Provision for Transfer of License
In the event that substantially all of the assets of Licensee are sold, which transfer includes the System, to a third
party (“transferee”) and the System remains at the same location, this license, including all the rights of Licensee
herein, shall transfer automatically to the transferee provided that written notice of such transfer is given to Iteris
and the transferee gives written notice to Iteris of its approval of this license.
In the event that the System is sold or transferred to a third party, other than as set forth in the preceding paragraph,
the transferee shall apply, in writing, to Iteris’ Service Manager for approval of the transfer of the license. A license
to use the Software installed in the System at the time of the sale or transfer shall be granted to the transferee, at
no charge, provided the transferee gives written notice to Iteris of its approval of the license.
In the event that the System is financed or leased, this license may be assigned to the lessor or the party providing
such financing, provided that (I) the financing arrangement or lease includes the complete System, (ii) written notice
of such financing or lease is given to Iteris, and (iii) the party providing such financing or leasing gives written notice
to Iteris of its approval of the license. Any subsequent disposition of the System by such party shall be made subject
to the terms of this license, including the requirements set forth in the preceding paragraphs.
In the event of transfer or assignment of the System, the original Licensee shall retain no right to use the Software
or Documentation and all copies thereof shall either be delivered to the transferee or destroyed.
Software Limited Warranty
For a period of three years from the date of delivery of the System to the purchaser, Iteris warrants (I) that the
Software will conform, in all material respects to the functional capacities described in the Documentation, provided
that the Software is used as instructed; (ii) that the Documentation contains the necessary information to utilize the
Software; and (iii) that the media on which the Software is supplied shall be free from defects in material and
workmanship.
EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE, THE SOFTWARE AND THE DOCUMENTATION IS PROVIDED
“AS IS.” ITERIS MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SOFTWARE
AND/OR DOCUMENTATION AND SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. ITERIS DOES NOT WARRANT THAT THE SOFTWARE AND/OR THE USER
DOCUMENTATION WILL MEET SPECIFIC USER REQUIREMENTS OR EXPECTATIONS OR THAT THE OPERATION OF THE
SOFTWARE SHALL BE UNINTERRUPTED AND/OR ERROR FREE.

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User Guide | Version E

Some states do not allow the exclusion or limitation of implied warranties, so the above exclusions and limitations
may not apply. This warranty gives the user specific rights and he may have other rights which vary from state to
state.
Iteris’ Responsibility
During the three year warranty period, if Iteris releases a general Software upgrade and Documentation revision
(“Upgrade”), Iteris shall provide the Upgrade to the Licensee at no additional charge. Iteris has sole discretion as to
the contents or whether a specific Software upgrade will be made and what constitutes a general release of such
upgrade as opposed to a limited release. Iteris does not imply or guarantee that a general Software release will be
made during the term of this Agreement. Any such Upgrade shall be subject to the terms of this Software License
Agreement, but shall not extend the original term of this warranty.
In order to ensure Iteris Customer Service Support, the user shall be required to maintain the System and the
Software at the most recent, compatible versions. Iteris Customer Service Support will support only the current
general Software releases.
Limitation of Remedies and Liability
The Software License Agreement and associated Limited Warranty shall not apply to any defect, failure or damage
caused by (I) improper installation, (ii) improper use of the Software or System, or (iii) accident.
Under no circumstances, and not withstanding any failure of the essential purpose of any limited remedy provided
for herein, shall Iteris be liable to the licensee for any damages, claims or losses whatsoever, including but not limited
to lost profits, lost savings or other special, incidental or consequential damages arising out of the use or inability to
use the Software, Documentation, and or the System regardless of the circumstances. In no case shall Iteris liability
exceed the purchase price of the System.
Controlling Law
This Agreement shall be governed and construed in accordance with the laws of California.
Severability
In the event that any provision of this Agreement shall be deemed unenforceable or invalid, such unenforceability
or invalidity shall not render this Agreement unenforceable or invalid as a whole, and the remainder of this
Agreement shall remain enforceable and valid. The court or determining body shall enforce and interpret the
remainder of this Agreement so as to best accomplish the intended objectives and economic effects of the
Agreement.
Entire Agreement
The user acknowledges that he has read this license, understands it and that it is the complete and exclusive
statement of his agreement with Iteris which supersedes any prior agreement, oral or written, between the user and
Iteris. No variation of the terms of this Agreement will be enforceable against Iteris unless Iteris gives its express
written consent signed by an authorized officer of Iteris.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Software and Documentation are “commercial items” as that term is defined at 48 CFR 2.101, consisting of
“commercial computer software” and “commercial computer software documentation” as such terms are used in
48 CFR 12.212. Consistent with 48 CFR 12.212 and 48 CFR 227.7202-1 through 227.7202-4, U.S. Government end
users acquire the Software and Documentation with only those rights set forth herein. Contractor/manufacturer is
Iteris, Inc., 1700 Carnegie Ave., Suite 100, Santa Ana, CA 92705.
© Copyright 1998-2019 Iteris, Inc. All rights reserved.

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TABLE OF CONTENTS
1 INTRODUCTION ............................................................................................................................................. 6
1.1 Overview .............................................................................................................................................. 7
2 PROCESSOR CONFIGURATION ...................................................................................................................... 8
2.1 Zones Placement and Size .................................................................................................................... 8
3 Radius Setup Tool 2 (RST-2) ........................................................................................................................ 10
3.1 Device List........................................................................................................................................... 10
3.2 Video .................................................................................................................................................. 12
3.3 Radar .................................................................................................................................................. 13
3.4 Processor Configuration ..................................................................................................................... 13
3.5 Actions ................................................................................................................................................ 23
3.6 General Status .................................................................................................................................... 24
3.7 Detection Status ................................................................................................................................. 24
3.8 Time .................................................................................................................................................... 26
3.9 Bin Data .............................................................................................................................................. 26
3.10 Diagnostic Log .................................................................................................................................... 27
3.11 Upload ................................................................................................................................................ 28
3.12 Settings ............................................................................................................................................... 29
3.13 About .................................................................................................................................................. 29
4 OPERATION ................................................................................................................................................. 30
4.1 Run Time Display ................................................................................................................................ 30
4.2 System Failsafe Modes ....................................................................................................................... 31
4.3 Automatic Traffic Volumes ................................................................................................................. 31
5 VIDEO VIEWING OPTIONS ........................................................................................................................... 33
5.1 Iteris Video Viewer and Next Video Viewer ....................................................................................... 33
5.2 Video Management Systems (VMS) ................................................................................................... 34
5.3 VLC Player ........................................................................................................................................... 34
5.4 Network Bandwidth Requirements.................................................................................................... 36
6 TROUBLESHOOTING - FAQ .......................................................................................................................... 37
7 SOFTWARE INSTALLATION .......................................................................................................................... 39
8 TECHNICAL INFORMATION ......................................................................................................................... 41
8.1 Location of Intersection List ............................................................................................................... 41
8.2 Intersection Program Sheet ............................................................................................................... 42
9 MAINTENANCE ............................................................................................................................................ 43
10 PRODUCT SUPPORT .................................................................................................................................... 43

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1 INTRODUCTION
Radar technology and streaming video for stop bar detection
Radar presence detection
VantageRadius™ is the newest sensor in the Iteris Vantage family that utilizes radar technology for vehicle
detection at the intersection stop bar. VantageRadius builds on the success of the Vantage Vector hybrid
detector offering a combination of radar and video designed specifically for stop bar detection at the
intersection.
Using radar and Iteris’ enhanced detection algorithms ensures that VantageRadius can accurately detect
vehicles and vehicle speeds as they approach the intersection, enabling the intersection to operate at its peak
efficiency. The system is built on the simple-to-use Vantage Next® platform and continues the Iteris tradition
of ease of installation and simple configuration.
Monitor your intersection with live video stream
Included with the VantageRadius sensor is a high resolution digital camera that streams live video back to a
central management location, providing agencies with the ability to monitor and take action on the operation
of their intersection. This video stream can also be used in place of other surveillance cameras to stream live
video to your traffic management center video wall and mobile applications from Iteris.
Benefits
• Low lifecycle cost
• Easy to install, configure and maintain
• Simple and convenient access
• Flexible and scalable
• Remote intersection viewing
• Visual feedback to ensure sensor is operational
• Low power operation
Features
• Extension modules in 2, 4, or 32, channel configurations
• Fits into Type 170/2070 input files, NEMA TS-1 and TS-2 detector racks
• Easy to use menu interface
• Auto senses input voltage (+12 or +24 VDC)
• High intensity LEDs for easier viewing of status conditions
• Up to 32 virtual zones per sensor
• Virtual zones can be assigned with Boolean logic for greater control
• Fail-safe outputs for sensor loss and equipment failure
• Non-volatile memory data storage
• Self test on power up
• Ethernet port for ease of remote access and maintenance

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1.1 Overview
A typical intersection setup will have four sensors, each connected to a Vantage Radius Processor module in
the traffic control cabinet. You use the Radius hosted user interface to draw detection zones. To define a
detection zone, you designate the four corners of a zone on the radar tracks and then setup the various zone
properties. You can define up to 32 detection zones per sensor.
The processor module analyzes the radar data to determine when a vehicle is present in a zone. Vehicle
detection information is passed to the traffic control equipment for real-time adaptive control. Video can also
be sent via various communication methods to be displayed and monitored at a traffic management center.
This User Guide will walk you through the setup and startup, of the Radius system. Please refer to the Radius
Installation Guide for full instructions of the various modules and setup instructions for the system.
If you have questions once you have completed the steps within this guide, refer to Section 6:
Troubleshooting/FAQs in the User Manual or contact product support using the number listed in Section 10:
Product Support.
System Architecture
Sensor Heads

110/220VAC Supply
Chassis
Ground

Back

Front Remote Network


Connection
EM BUS

Vantage Extension
Modules

TS-2 Type SDLC


Controller Local
Ethernet Switch Connection

Processors

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2 PROCESSOR CONFIGURATION
Vantage Radar Detection
The radar sensor used in the Radius system provides data for up to 64 vehicles. The data includes position,
speed and size. The Radius system processes this data and determines if one or more of the objects is inside a
detection zone. Based on the zones parameters an output may be sent to the traffic signal controller to indicate
the presence of an object.
Appropriate zone sizing rules should be observed. The best policy is to use the least number of zones possible
to obtain the desired operation and performance.

2.1 Zones Placement and Size


It is very important to have the stop bar distance and zone placement correct for optimal system performance.
The system and algorithms use this data to calculate various factors to ensure that vehicles are properly
detected and that false calls are minimized.

Zones should be placed on a lane by lane basis with a maximum of 8 placed side to side
Do not overlap zones from one movement to another. This may cause false detections for a movement and
result in inefficient operation at the intersection.
Ensure zones are drawn where vehicles are moving (within lanes) and also where they stop on a red phase.
Drawing them too far forward or backwards may result in missed calls as the vehicles may be outside the
detection area.

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Zone Types
The "Type" option allows the user to specify the type of detection to be used for a particular zone. Several
types of detection are available and are defined below.
PRESENCE (PR) (Default) – places a call while a vehicle is in the zone. When the vehicle exits the zone the call
will be dropped.
EXTENSION (EXT) – places a call while a vehicle is in the zone, when the vehicle exits the zone the call is
extended for a user selectable length of time. Timing choices range from 1 to 250 in tenths of a second. For
example, a value of 50 is equal to five seconds of extension.
DELAY (DLY) – when a vehicle enters the zone area, the call is delayed for a user selectable length of time. Once
the delay time has expired the call will be placed. Once the vehicle leaves the zone the call will be dropped.
Timing choices range from 1 to 250 in tenths of a second. For example, a value of 50 is equal to five seconds of
delay.
PULSE (PUL) – when a vehicle enters the zone, a pulse is output for a user selectable length of time. The vehicle
must leave the zone and a new vehicle must enter before a new pulse will be generated. Timing choices range
from 1 to 250 in tenths of a second. For example, a value of three is equal to a 0.3 second pulse.
COUNT (CN) – when a vehicle passes through the count zone area, it is counted. The count data for that zone
is then stored in an internal processor bin. Bin interval length can be set from the Radius Setup Tool and this
tool or VantageLive! can be used to retrieve the stored count data.
• Channel Output (Ch / Out) is recommended to be set to "NONE".
• Draw the count zone using the same guidelines as you would for a normal detection zone. Counts are
stored in ‘bins’ the interval between bin storage is set in the Miscellaneous Menu.
• There are a maximum of eight out of the 32 zones that can be assigned as count zones (per sensor).
• The count data is retrieved from the Radius System by communicating through the Ethernet port using
Radius Setup Tool (RST) or automatically with VantageLive!.

NONE (NO) – when a vehicle enters the zone area a call will not be placed. This type can be useful in conjunction
with the GREEN INPUT (Grn/In) function.
COUNT SPEED OCCUPANCY (CSO) – These zones are similar to count zones. They collect extra data splitting the
count into small, medium and large vehicles and also estimating average speed and road occupancy per Bin
Interval.
BIKE – Some intersections have dedicated bike lanes. Some intersections are marked with shared line
pavement markings (or “sharrows”) where both vehicles and bikes share the same lane. Some intersections
have vehicle lanes only. To detect all possible bicyclists bike zones should be drawn wherever a bicyclist may
ride in the sensor field of view (dedicated, shared or vehicle lanes).
All Bike zones can be configured with an extension time. The extension places a call while the bike is in the
zone, when the bike exits the zone the call is extended for a user selectable length of time. Timing choices
range from 0 to 250 in tenths of a second. For example, a value of 50 is equal to five seconds of extension.

 Note: Setting the time to zero disables the extension and the zone will operate like a standard bike
presence zone, ie, the output will only be active while the bike is in the zone.
Bike zones can have dual functionality providing both presence/extension calls and counting bicycles.

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3 Radius Setup Tool 2 (RST-2)


Programming of the Radius system uses the Radius Setup Tool 2 (RST-2). This is embedded in the system or
can be run remotely on a PC. See Section 7: Software Installation for installation instructions of this
application.
Default IP Address
The default IP Address for the Radius System is 192.168.1.2. This only applies to the physical connection on
the front of the CCU and can be changed with the Radius Setup Tool. The Wi-Fi IP Address is fixed and can
only be accessed through the RST.

3.1 Device List

Existing Systems
The Device List screen provides an address book of all Radius system installations previously configured and
saved. It provides the application with the information needed to communicate with the Radius system either
locally or remotely.

Property Description
SSID If the device has the Wi-Fi enabled the SSID will display here.
IP Address Communication to the Radius system is through an Ethernet connection using TCP/IP.
Description The Description can be used to identify the different intersections or junctions within a
group. E.g., Pullman/Dyer, MacArthur/Birch. Once the RST has connected with a Radius
system it will replace the description with the Site ID so that both match.

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Modifying an Existing Device


To modify the parameters on an existing entry, click on the device to be changed in the Device List and enter
the new properties in the box. Click Save to store the updated device parameters or Cancel to cancel the
action.

Tab Description
Connect To connect to a Radius system, select the system from the Device List and click Connect.
The menu options along the top of the pane will become enabled (highlighted) upon a
successful connection. For an unsuccessful connection, refer to Section 6:
Troubleshooting/FAQ.
Disconnect Once you have finished maintenance on a device return to the Device List screen and click
Disconnect.

 Note: The RST can only connect to one Radius system at a time. Disconnect from
the current system before attempting to connect to another system.
New To add a device to the system click New. Enter the device properties in the system and
click Save to store the device parameters or Cancel to cancel the action.
Delete To delete a device from the system, select the device from the Device List and click
Delete.
Save To save a newly created or modified device click Save. The device parameters will be
stored in the system.
Cancel The Cancel button has two functions. First, if the user is creating a new device it cancels
the creation of a new device without saving the information in the device list. Second, if
the user is editing an existing device it will put the last deleted device back into the Device
List if it was removed by the user in error.

Wi-Fi Devices
Any Radius 2 system with Wi-Fi enabled will show in this device list

Property Description
SSID Wi-Fi Label for device.
Signal Quality Numeric value for strength of signal.

Property Description
Wifi Scan Click this button to search for Radius systems.
Wifi Connect To connect to a Radius system, select the system from the Wifi Device List and click Wifi
Connect. The menu options along the top of the pane will become enabled (highlighted)
upon a successful connection. For an unsuccessful connection, refer to Section 6:
Troubleshooting/FAQ.

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3.2 Video
The Video screen allows for viewing of video stream.

Tab Description
Single Displays a single video stream.

Multi Displays a quad view of all four video streams.


Sensor Number Selects which sensor video stream will be displayed in single mode.

Sensor Head Type


The sensor head type is displayed in the bottom right corner of the video. It will show either Radius or
Radius+.

Radar Zone Display


The 32 radar zones for each sensor are represented on the left side of the screen. The top box of the left-
hand column represents zone 1 and the bottom box represents zone 16. The top box of the right-hand
column represents zone 17 and the bottom box represents zone 32.

The inside and outside of the boxes indicate difference conditions.

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Outside Inside
Color Description Color Description
White Inactive Zone Gray Inactive Zone
Gray Active Zone – No Phase Input White Active Zone – No Detection
Red Active Zone – Phase is Red Blue Active Zone – Vehicle Detected – No Phase Input
Yellow Active Zone – Phase is Yellow Red Active Zone – Vehicle Detected – Phase is Red
Green Active Zone – Phase is Green Yellow Active Zone – Vehicle Detected –Phase is Yellow
Green Active Zone – Vehicle Detected – Phase is Green

3.3 Radar
Refer to Section 4.1: Run Time Display for information on this screen.

3.4 Processor Configuration


Network
Each Radius system is set to a default IP address before leaving the factory. Before connecting the system to
your network the IP Address must be changed. Contact your IT Department to confirm what the IP Address
should be set to.
Internally the system communicates through a set of VLANs to each component. Because of this certain IP
addresses must be avoided on your network. The range of subnets that cannot be used 192.168.200.x
through 192.168.212.x.

Property Description
IP Address This is the IP Address assigned to the field device.
Subnet Mask A subnetwork, or subnet, is a logically visible subdivision of an IP network.
Default The gateway address is a router interface connected to the local network that sends
Gateway packets out of the local network.
Site ID Set the name of the Radius Intersection to the Intersection Name.

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Sensor Settings
The saved "Sensor Label” is user customizable. The default designation is: "Sensor, however, this can easily
be changed. Sensor names can be up to 11 characters in length. To edit a sensor name, click in the box and
type the new name.

Radar Channel
Each sensor installed at the intersection should be set to a difference channel. This ensures that they will not
interfere with each other. Select the position of each sensor from the drop down box and the system will
automatically configure the correct channel.

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TS-2
For TS-2 type controllers detector outputs and phase inputs can be sent over the SDLC connection. This
screen allows the user to set the options for the various rack addresses that can be accessed through the
SDLC connection.
This tab can only be seen if the SDLC cable is connected to an active TS-2 system.
 Note:

 Note: For certain Siemens Controller/Cabinet combinations the phase data is broadcast on
address 19. For all other Controller/Cabinet combinations use address 16.

Zones
Before programming and sending the configuration to the system.

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Detection after programming and sending configuration to system.

General

Property Description
Send Sends the current configuration to the system.
Load Loads a configuration from the local computer.
Save Saves a configuration to the local computer.
Clear Clears all the current settings and loads the defaults.
Cancel Cancels the configuration changes.

Property Description
Sensor Number Selects the sensor to modify.

Radar Settings
As the vehicles are detected and displayed on the screen the RST draws a track. As more vehicles flow the
same track the tracks change from purple to green. These green tracks indicate the flow of traffic (traffic
lanes) at the intersection. You can you this to accurately draw zones in the desired area of interest.

Property Description
Unlock/Lock Enables/disables access to radar sensor settings.

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Property Description
Stop Bar Set the distance from the sensor to the stop bar. A line will be drawn on the screen to
indicate the stop bar position. During a red phase ensure the stopped traffic lines up with
the stop bar position.
Sensor The sensor height is used to ensure accurate distances are measured by the system. Set it to
Height match the height the sensor has been positioned at.
Sensor Angle This setting can be used to ‘straighten’ the vehicle tracks on a curved approach or when the
sensor is set at the pole. This can make it easier to draw accurate detection zones.
Pitch Sets and displays the angle for the sensor to the ground. See the installation guide for more
details.
Roll Sets and displays the roll for the sensor. See the installation guide for more details.

Zone Title The label above each zone can be set to show different information.
Zone Title Function
AND/W Which zone is logically and’ed with.
DIRECTION Direction for detection.
INPUT CHANNEL Channel # to activate zone.
LABEL User configured label.
NUMBER Zone # assigned by system.
OFF No label
OUTPUT CHANNEL Channel # driven by zone.
GREEN/YELLOW/RED TYPE Zone type for different input phases.
Clear Tracks This will reset the track drawing. This button show be pressed after any radar settings have
been made.
Renumber This button will reset the zone numbers for the sensor.
Zones
Sensor Status Shows if the radar is operating correctly.

Configuration

Property Description
Clear Clears the settings for the currently selected configuration.
Copy To Copies the current configuration to another configuration.
Select Selects the configuration to work on.
Configuration
Make Selects the configuration the system will use for detection.
Configuration
Active
Configuration The saved "Configuration Label" is also user customizable. The default designation is:
Label "Config 1, Config 2, Config 3, Config 4 and Config 5", however, this can easily be changed.

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Property Description
Configuration names can be up to 10 characters in length.
Sensor Select Selects the sensor to modify.

Zones
This section allows the user to add, edit or delete detection zones. The user will select the desired zone
parameters and then create the new detection zone by placing each of the detection zone corners. You can
define up to 32 detection zones on each Radius Processor module sensor.

Property Description
New Creates a new zone.
Delete Deletes the currently selected zone.
Default Sets the currently selected zone to default settings.
Clear Clears all settings for the currently selected zone.
Copy To Copies the currently selected zone configuration to another zone.
Note: The currently selected zone for editing will display it’s size in feet (or meters) on the top, bottom
 and side of the zone to aid in setup. This information is also displayed next to the grid for easier viewing.

Property Description
Number The zone detail number is a processor generated reference number sequence from 1
through 32 for camera one, 33 through 64 for camera number two, 65 through 96 for
camera number three and 97 through 128 for camera number four.
Label The zone label, a user customizable zone identifier. Zone labels can be up to six characters
in length. To edit a Zone Label, click in the box and type the new name.
Direction The zone direction option can be set to a number of options.
ANY (Default) - This setting has the potential to detect vehicles from any direction.
DOWN - This setting enables "Wrong Way Vehicle Rejection". This function helps reject
vehicles entering the zone from directions other than down. The function primarily rejects
vehicles traveling "up", but can still be used in left turn lanes, for some degree of relief from
side street cars, that may stray into the front left turn detection zones while making a left
turn.
DOWN has three options Down Thru, Down Left Turn, Down Right Turn. By selecting one of
the three options the system will automatically begin counting vehicles and storing them in
bin data memory for use with the On Screen Graphs. See Section 4.3: Automatic Traffic
Volumes for more details.
Select the direction from the drop down box.
Input This function allows the Processor to utilize the NEMA TS-1 detector rack "delay inhibit" or
Channel green phase input lines from the controller, if they are available (332 cabinet input files do
not normally come wired with this capability). Using this feature the user can program a

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Property Description
detection zone to respond differently depending on the delay inhibit line status. For
example, a zone could be programmed to Extend on Green and Delay on Red (not green).
To enable this feature left click on the "Grn/In" menu item. The menu options will expand
to include options for: Green (Grn), and Not Green (NGrn). "Grn/In" refers to the Processor
delay inhibit input channel. The choices are DP-x:1 through DP-x:4 and extension modules
could also be a choice if they are being used. Most NEMA TS-1 detector racks are only wired
for two delay inhibit pins per slot (pins 1 and 2). Choosing DP-x:1 would correspond with
delay inhibit pin 1 and DP-x:2 would correspond with delay inhibit pin 2. Choosing DP-x:3 ,
DP-x:4, or EM:03, or EM:04 would most likely have no effect, since they correlate with pin 3
and pin 10 respectively. There is normally no delay inhibit logic wired to these pins.

Output This function allows the user to assign an output channel to the zone. The output channel
Channel will place a call to the controller depending upon the position of the Processor in the
detector rack. Where you physically plug the Processor or Extension Module into the
detector rack, is where it will place the vehicle calls. Multiple zones can be assigned to a
single processor or extension module output channel.
Typical Channel Designators:
Processor
DP-x: 1, DP-x:2, DP-x:3, DP-x:4, NONE
Where x = the camera number
Extension Modules
Two Channel
EM-0:1, EM-0:2
Four Channel
EM-1:1, EM-1:2, EM1:3, EM-1:4
IOM-32 Module
EM-2:1 Through EM-2:32
If using a TS-2 controller then 64 detector outputs are available through
the SDLC connection.
Note: For more information on output channels, see the Section 5: Output Channel
 Assignment in the Next Installation Manual.
And With This function allows the user to "AND" zones together for special operation. Zones that are
AND'ed together will only place a vehicle call when there is a vehicle placing a call in both of
the zones simultaneously. If there is a vehicle in only one of the zones, a call will not be
placed. If normal operation is desired, be sure that the value of AND/W is set to the same
number as the zone detail number; this is the default setting.
CAUTION! The accidental setting of this parameter to a random value can result in
and undesirable operation. Be sure you understand the AND/W function before attem
it. If you do not intend to use AND/W operation, be sure that the AND/W value is set
value as the zone detail number.

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Property Description

Correct AND/W Setup Example


In the above example please notice that the And/W value number of the child zone is set to
the detail number of the parent zone. Also notice that the channel output (Ch/Out) of the
child zone is set to NONE. It is also of interest to notice that the parent zone is set up like
any other zone, all the changes were made to the child zone. The child zone will now place a
call on the output channel of the parent zone (DP-1:2 in this example) when a vehicle is
present on both zones at the same time.
To change the AND/W parameter, select a valid zone number from the drop down list.
Detection This setting allows you to select the type of detection zone to create. There are several
Type different zone types available.
Zone Type Function
Green Type
PRESENCE Places a call as long as vehicle is in the zone.
Non Green
EXTEND Extend the vehicle call for a programmable length of time.
Type
DELAY Delay the vehicle call for a programmable length of time.
PULSE Produces a pulse output for a user programmable rate of time
(pulse width).
COUNT Count vehicles that pass through the zone and store the data.
CSO Count, Speed, Occupancy zone.
BIKE Bicycle zone.
NONE Displays detections on the screen but does not output calls to
the controller.
If an Input Channel is being used Detection Type changes to Green Type and extra
configuration options are displayed. The extra options allows the user to set a different
zone type when the Input Channel is inactive. For example using a Count zone during the
green phase and setting the zone type to None in the Non-Green phase to avoid mis-
counting cross traffic.
Detection For Zone Types that include a timing element this sets the variable from .1 second (1) to 25
Timing seconds (250).
Min speed Allows the user to set the minimum speed a vehicle must be travelling to activate the zone.

Max speed Allows the user to set the maximum speed a vehicle must be travelling to activate the zone.

Hold Call When using phase inputs it is possible to set each zone to hold the call to the controller
once the zone has detected a vehicle. The zone will remain active with or without a vehicle

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Property Description
present until the phase associated with the zone turns green. The zone will remain off until
another vehicle enters the zone and the cycle is repeated.
This function is similar to the controller latching an input.
Reject Call When using phase inputs it is possible to set each zone to drop the call in the event a rogue
object is present during a red to green phase transition. Objects that are moving will not be
affected and the calls will be placed normally.
Phases
The system can accept inputs from the controller to indicate when each phase is in Green. From the drop
down boxes assign each phase at the intersection to an input to the system.

Miscellaneous

Property Description
Daylight Daylight Savings Time (Day/Save) - Left or right click your mouse after selecting the
Saving "Day/Save" parameter to choose whether or not to implement daylight savings time. "Off"
or "Comply" are the two available choices.

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Property Description
Max Recall This parameter determines how the output channels will function. This is a global setting.
OFF - This is the default setting and is most commonly used during normal operation.
The "NORMAL" setting will allow the output channels to function in a "normal"
mode. When cars are present in the detection zone the output channel associated
with that zone will place a call to the traffic controller.
ON - The "MAXCALL" setting places constant calls on all output channels.
Inactive This setting determines how inactive (unused) channels will function. This is a global setting.
Channel NOCALL - This is the default setting and is most commonly used during normal
Status operation. The "NOCALL" setting will cause all unused channels not to place any calls.
CALL - If this setting is selected, then all unused channels will place constant calls.
Note: Output Channel and Inactive Channel are two settings that cause new users
 problems when they are set to other than the default settings. If you are getting
constant calls on output channels, even after the learn mode, check the Output
Channel setting and make sure it is set to "NORMAL". If unused channels are
mysteriously placing constant calls, check the Inactive Channel setting and make sure
that it is set to "NOCALL".
Bin Interval A Bin Interval needs to be set to tell the system how often the counts should be stored. You
can select a bin interval of either: 10 or 20 seconds or 1, 5, 15, 30, or 60 minutes. For example,
if you select five minutes, that means that every five minutes count data for all count zones
will be time-stamped and binned. The Next System will store this count information into local
memory.
Radar Global This setting allows the system to go into global constant call if the number of sensors selected
Constant Call are individually in constant call. This setting helps protect the operation of the intersection
Threshold when detection performance may be compromised by local conditions.

Accelerated This setting ignores the built in learning time of the system. This setting should only be used
Background at the direction of Iteris Product Support.
Learning

Display Settings

Property Description
Iteris Logo Turns the Iteris logo display in the bottom left corner of the image on and off.

Units of The system can be set to report size, distances, speeds in either Imperial or Metric units.

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Property Description
measure

Time of Day
From the TOD tab the user can set the system to operate any combination of the five saved configurations at
different hour long intervals for each day of the week. This provides the user with the ability to customize
sensor zones settings to meet the needs of various situations (i.e., lane closures, weather). By default
configuration 1 is set for every hour long interval.
To enable the TOD function, select ‘On’ from the drop down box. When enabled this function will select the
sensor configurations based upon the saved schedule.

3.5 Actions
This screen provides various actions in the system.

Property Description
Video Enables or disables the Iteris logo on the video stream.
Overlay
Test Output This option allows you to test the output channels on the Detection Processors. Select an
Channel output channel to test from the drop down box. The output channel will repeatedly toggle
on and off at a one second interval. Select None from the drop down box to disable this test.
Test Input This option is for testing inputs on the Detection Processors. Select an input channel to test
Channel from the drop down box. The input channel will repeatedly toggle on and off at a one second
interval. Any phase input or zone that is dependent on the selected input will activate. Select
None from the drop down box to disable this test.

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3.6 General Status


The General Status screen displays information on each of the Radius sensors connected to the system.
Note: When calling in with technical questions about your Radius system, many times you will be
 asked what firmware version your system is running. This information is found in the "General Status"
page.

Property Description
CCU Firmware This parameter is the Vantage Next firmware version.
Revision, For example: "09.03.02".
09 This tells us that it is a Radius system.
Firmware Revision
03 This tells us that this is a Radius Dual Channel Processor.
and Sensor
02 This is the actual processor firmware version. Many times it is
Revision
shortened in conversation to just x.02.
Date System Date
Time System Time
Daylight Savings Current Daylight Savings setting
Sensor Number System defined camera number
Sensor Label User defined camera label
Sensor Comm Current status of communications to the sensor head.
Video Status Current status of Video Feed
Radar Status Current status of Radar Data Feed

3.7 Detection Status


The Detection Status screen displays the real time detection status of the Radius system. The current state
of each output is displayed near the top of the screen. Use the Sensor Select drop down box to display data
associated with a single sensor head.

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This screen also displays the zone information for each Radius sensor connected to the system. Use this
information to ensure the zones have been configured correctly and that there are no conflicts with the
detector outputs.
Relative Direction Data
When a zone associated with a relative direction (Down Left Turn, Down Right Turn, Down Thru) detects a
vehicle, the associated arrow will light. The arrows can be found top left of the screen
Volume Data
The volume data graph can be found center left of the screen. It is a rolling24 hour graph in 15 minute bins of
left, right and thru volumes
Occupancy
The occupancy graph can be found in the center left of the screen. It is a rolling 24 hour graph in 15 minute
bins. The Processor calculates the active time for all zones against the total possible active time and calculates
the approximate occupancy for the approach.
The graph’s y-axis is fixed to 100%. The graph’s x-axis 24 hours. The occupancy line is in blue.
Speed
The speed graph is combined with the occupancy graph. The system will calculate the average speed of the
traffic during the bin interval. This is displayed on the graph as a red line.
Phase Information
If Phase Information is enabled the information will be displayed in the top right of the screen. For TS-2
applications Red, Yellow and Green information will be displayed. For other applications only the Green
information will be displayed.

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3.8 Time
The Time screen displays the current time and date set in the PC and the Radius system.
The time and date can be changed manually by entering the information into each of the boxes or the time
and date can be synchronized with the PC by clicking Sync. Once changes have been made, click Send to
transfer them to the Radius system.

If the system is connected to TS-2 (SDLC) system this tab is grayed out and the time is received
 Note:
from the controller through the SDLC connection.

3.9 Bin Data


Property Description
Retrieve Once a file or files have been selected click on the retrieve button to display the data on
the screen.
Clear Display Clears all data displayed on the screen.
Select All Selects all the files shown.
Select None Deselects all the files shown
Click on the check box next to each day to select an individual day or days.
Show in Folder Displays the Windows folder where Bin Data files are stored.

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3.10 Diagnostic Log


Property Description
Retrieve Once a file or files have been selected click on the retrieve button to display the data on the
screen.
Clear Display Clears all data displayed on the screen.
Select All Selects all the files shown.
Select None Deselects all the files shown
Click on the check box next to each day to select an individual day or days.
Show in Displays the Windows folder where Bin Data files are stored.
Folder

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3.11 Upload
From time to time Iteris will provide updates for firmware to add functions or fix bugs. A batch file will be
supplied which will load the new firmware in the correct folder on your PC.
Select the new version from the drop down box and click on the ‘Start’ button.

The upload process will start. The online LED’s on your CCU will blink off then on. The whole process takes
about three minutes. When the upload process is complete the General Status tab will be displayed. The status
page shows the new firmware versions of the CCU and VP’s.

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3.12 Settings

Property Description
Language Use this screen to choose your preferred language. The application will instantly which
to whichever language is chosen.
Color Theme Chose dark or light depending on the ambient light and personal preferences.
User Data Folder Select the folder that Bin and Diagnostic data will be store in on your PC.

3.13 About
This screen gives some general information about the application and how to contact Iteris is case of
questions.

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4 OPERATION
4.1 Run Time Display
The following section is somewhat firmware dependent and may change in future firmware
 Note:
versions. Always refer to the current Vantage firmware release notes for the latest information on
Vantage firmware features and operation. The following information is a high level look at the Vantage
firmware.

Zones Lighting with Detection


During operation when a vehicle is detected the zone will light up. All detected vehicles will be displayed on
the screen with their current speed.
Phase Information
If Phase Information is enabled the information will be displayed in the top left of the screen. For TS-2
applications Red, Yellow and Green information will be displayed. For other applications only the Green
information will be displayed.
Detection Information
Various information about the setup and current operation is displayed on the screen.

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4.2 System Failsafe Modes


The Vantage Radius System is designed to operate under the challenging conditions that are encountered in
the traffic and intersection environment.
However, if failures do occur, or when severe conditions might require it, the Radius System design
incorporates methods to default to a failsafe mode of operation.
Radar Error Constant Call:
• Error Frame:
o If the radar reports
 interference
 precipitation (rain/snow)
 general error
 or if the received packet is incomplete (missing data) then it is considered as an error
frame
• To enter radar error Constant Call:
o If 60% of received frames are in error in the last 3 minutes we enable Constant Call
• To exit radar error Constant Call:
o If radar error Constant Call is enabled and we find that percent error frames < 30% in the past 1
minute then we disable error Constant Call.

When the system is in Constant Call all outputs associated with the problem sensor are activated.

4.3 Automatic Traffic Volumes


The system automatically counts the number of vehicles for each zone placed closest to the stop bar in each
lane and displays a rolling 24 hour graph in 15 minute bins.
The red line on the graph is for the right turn movement, the blue line on the graph is for the left turn
movement and the green line on the graph is for the through movement. See Section 3.4: Processor
Configuration/Zones for how to set the zone movement options.
Next Bin Data Zone Numbers
The data from the automatic counts is stored in memory in 15 minute bins. The data can be accessed through
the Radius Setup Tool. See Section 3.9 Bin Data for more information on retrieving Bin Data.
Automatic counts are stored in special bin zones. Refer to the table below for information on each bin zone
number and how it relates to the system.

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Direction Sensor 1 Bin Data Sensor 2 Bin Data Sensor 3 Bin Data Sensor 4 Bin Data
Zone Numbers Zone Numbers Zone Numbers Zone Numbers
Down Left 501 504 507 510
Down Through 502 505 508 511
Down Right 503 506 509 512

Sensor 1:
501 - Relative left turn 502 - Relative thru 503 - Relative right turn
Sensor 2:
504 - Relative left turn 505 - Relative thru 506 - Relative right turn
Sensor 3:
507 - Relative left turn 508 - Relative thru 509 - Relative right turn
Sensor 4:
510 - Relative left turn 511 - Relative thru 512 - Relative right turn

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5 VIDEO VIEWING OPTIONS


There are a number of ways to view the video stream from the Radius system.

5.1 Iteris Video Viewer and Next Video Viewer


Iteris Video Video and Next Viewer is available for both PCs and mobile devices.
iVV and NVV for Windows

iVV and NVV iOS and Android


This version provides some basic data and diagnostics in addition to the video streams.

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5.2 Video Management Systems (VMS)


The Vantage Radius system is compatible with a number of Video Management Systems. Please contact your
local Iteris Representative for a current list of compatible systems.

5.3 VLC Player


Video feeds are available direct from the system. Use VLC or a similar app which is capable of accepting RTSP
streams.

RTSP streams can be blocked by firewall rules. Check with your IT department to ensure the
 Note:
necessary ports for RTSP are open (554, 8554 and 6900 thru 6999).

Single Video Stream


The video URL is:
RTSP://x.x.x.x/y
Where x.x.x.x is the IP Address and y is the channel # (1, 2, 3 or 4).

Quad Video Stream


The video URL is:
RTSP://x.x.x.x:8554/1
Where x.x.x.x is the IP Address.

Recording streaming video


How to record a Next generation video stream with VLC media player.
1. Launch VLC media player.
2. Under the “Media” tab select “Convert / Save”.

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3. Under “Open Media” select the “Network” tab.


4. Enter a network URL.
5. Press the “Convert/Save” button.

6. Click the Browse button.

7. Select a location to save the video file.


8. Select a file name with an .mp4 extension.
9. If you would like to see the video you are recording then check the “display the output” checkbox.
(This step is optional).
10. Click the “Start button”. If you checked the checkbox a video will appear in the VLC media player’s
window.

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11. When you want to stop recording click the “stop” button.

A video file is now created and saved from the streaming video.

5.4 Network Bandwidth Requirements


There are certain network requirements necessary to get maximum performance for video viewing. The table
below gives information on the effect limited network bandwidth has on the video performance.
Each video stream uses approximately 500kbps. Multiple the total number of video feeds by the number of
people viewing those feeds to calculate total network bandwidth.
For example if you have 3 video feeds from various Radius systems with 2 people viewing them you will use a
network bandwidth of:
3 times 2 times 500kbps = 3Mbps

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6 TROUBLESHOOTING - FAQ
Symptom A: DP’s online LED is blinking constantly.
i. The DP’s online LED will blink for a couple seconds during startup. This is normal. For a continuous
blinking see the steps below.
ii. Power cycle the DP’s to see if blinking goes away.
iii. Check the red dip switch on the board. All of the switches should be off or open.
iv. Make sure the reset line of the detector rack is not grounded (pin C).
v. If the blinking persists there is a problem with the processor and it needs to be sent in for repair.
Symptom B: DP’s has an output channel that is locked on.
i. Reset a zone that is associated with the stuck on channel.
ii. Delete all of the zones associated with that channel and redraw them.
iii. If none of these suggestions work the processor may have a shorted channel and needs to be sent in
for repair.
Symptom C: DP’s is locked up with constant calls and no RST response.
i. Power cycle unit and go to the utilities menu and do a bin reset and log reset.
ii. Upgrade DP’s to latest firmware version.
iii. If these steps fail to remedy the situation the DP’s maybe bad and needs to be sent in for repair.
Symptom D: DP’s has constant calls.
i. Under the Miscellaneous tab is the Max Recall set to “on”? If it is, set the output to “off”.

Symptom E: Extension module has constant calls.


i. Does the extension module have a dash (-) in its display? If so the extension module needs to be reset
to get an address (0,1,2,3…).Make sure Cat-5 cable is connected and power cycle the extension
module.
ii. Does the extension have a Cat-5 cable connected from the CCU RJ45 out to the extensions modules
RJ45 input port? Connect the Cat-5 cable. Push in the Cat-5 cable until it clicks.
iii. The Cat-5 cable maybe bad. Try another Cat-5 cable between the processor and the extension module.
iv. If these steps fail to remedy the situation the extension module maybe bad and needs to be sent in
for repair.
Symptom F: No RST communication with system.
i. Make sure you are using the correct Ethernet cable (straight not crossover).
ii. Make sure the RST has the same communication parameters as the Radius system.
iii. The computer may have a bad Ethernet port. Try to connect with a different computer.
iv. The Ethernet Switch/Router may have a bad port. Try a different port or different switch/router.
v. If these steps fail to remedy the situation the processor may have a bad com port and needs to be sent
in for repair.
vi. Ensure no one is using the embedded RST.

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Symptom G: RST comes up but no mouse movement.


i. Make sure the mouse connector is properly seated into the CCU. Unplug mouse and plug it in again.
ii. Try swapping the mouse out with a spare.
iii. Disconnect the mouse. Power cycle the system. Reconnect the mouse.
iv. If these steps fail to remedy the situation the processor maybe bad and needs to be sent in for repair.
Symptom H: Radius system places constant calls in TS2 rack.
i. Check the system in set for SDLC communications.
ii. If this steps fails to remedy the situation the processor maybe bad and needs to be sent in for repair.
Symptom I: Radius system places constant calls on unused channels.
i. Check to make sure under the Miscellaneous tab that “inactive channel” is set to “no call”. If inactive
channel is set to call then all unused channels will be on.
ii. If these step fail to remedy the situation the processor maybe bad and needs to be sent in for repair.
Symptom J: One channel constantly blinks on and off every 1 seconds.
i. Make sure the Test Output Channel under the Actions tab is programmed for none. If a Channel is
programmed it will turn on for 1 second and the turn off for 1 second continuously. The test channel
will time out after 1 hour.
Symptom K: Radius system placing constant calls on the TS2 controller.
i. Make sure SDLC cable is firmly attached to the CCU and the controller.
ii. Make sure the correct SDLC address is selected either 08,09, 10 or11.
iii. Try a different SDLC cable.
iv. If these step fail to remedy the situation the processor maybe bad and needs to be sent in for repair.
Symptom L: The overlay shows the corners of the zones activating on and off but the processors outputs do
not match.
i. Make sure you are not using the same output channel on 2 or more sensors. Each output channel
should be used for only 1 sensor view. Having the same channel on multiple sensors can cause erratic
channel output behavior.
Symptom N: The green inputs on my Radius system do not work.
i. Check the position of the DELAY/EXTEND dip switches. If the switches are in the up position then the
green inputs come in on pins 1, 2, 3 and 10. If they are in the default down position they come in on
pins D, E, J, and K.
Symptom O: The Interference flag is always on.
i. Check to see if more than one radar sensor is on the same channel.

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7 SOFTWARE INSTALLATION
The Radius Setup Tool (RST) is embedded in the system. It can also be run remotely on a laptop PC. Follow
the instructions below to install the app.
Step Screen Shot

i. Start the installation by clicking on the


RadiusSetup.exe file provided.

ii. Check the ‘I accept the agreement’ box. Click on


the Next button.

iii. Accept or change the installation folder. Click on


the Next button.

iv. Accept or change the Start Menu folder. Click on


the Next button.

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Step Screen Shot

v. Click on the Install Button

vi. The installation will begin and the progress bar


will be shown.

vii. Installation complete. Click on the Finish button.

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8 TECHNICAL INFORMATION
8.1 Location of Intersection List
Once one PC has been configured for all the Radius systems the user has access to the configuration file can be
copied over to other machines to speed up the configuration process. The file to be copied is called

device_list.xml

To find it type %localappdata% into windows file explorer.

This should expand to


C:\Users\johnsmith\AppData\Local\
Look for the RST-2 folder and the file can be found inside.
Copy the file and transfer to other machines.

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8.2 Intersection Program Sheet


Intersection Name: N/S:________________________________________________________
E/W:________________________________________________________

Sensor Serial Numbers


NB: ___________________ C#: _______
SB: ___________________ C#: _______
EB: ___________________ C#: _______
WB: ___________________ C#: _______

CCU
Processor Serial Numbers:
IP Address:
_________________________
DP1: ___________________
Subnet Mask: EB
DP2: ___________________
_________________________

Default Gateway:
_________________________

Serial Number:
_________________________

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9 MAINTENANCE
The Vantage Detection System, once correctly installed, requires a minimal amount of maintenance.
Connector and Cable Inspection
Periodically, it is wise to check sensor cat-5 cable connections. Look for connector corrosion or moisture
damage. Replace any defective connectors. Cabinet cat-5 cable and connections can also be checked for
excessive wear or other defects. Repair or replace the defective cable or connectors as needed.
Camera Cleaning
Over time the video stream may become blurred. Cleaning the camera lens should resolve this issue. The use
of a soft cotton cloth (non-abrasive) and water is the recommended method for camera glass cleaning. Avoid
leaving streaks on the glass. Avoid anything that might scratch the glass, cloud the glass, or leave an undesirable
residue.
Firmware Upgrades
Approximately once a year, Iteris releases new firmware upgrades for its Vantage products. By using a program
called Radius Setup Tool (RST) you can update to the latest firmware into your Vantage product to add new
features and the latest performance enhancements. See the section on upgrades in this manual for more
detailed information.

10 PRODUCT SUPPORT
Product Support Team
The Iteris® Product Support Team consists of a group of highly skilled individuals that are knowledgeable and
readily available to answer your questions or assist you with any of our Vantage products. Please do not
hesitate to contact us at:
 Toll free: (888) 254-5487
For more information on Iteris, as well as the products and services that we provide, visit our website at:
 www.iteris.com
Iteris Resource Center
This site contains additional training and technical support information covering the whole range of Vantage
products. Registration is easy. Visit the address below to register and begin enjoying the benefits
immediately.
 www.iteris.com/support
The Resource Center app is available from the Apple App Store or the Google Play store.

Iteris, Inc. | 43
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Santa Ana, CA 92705

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