BMW Group Online Service System

WebISTA User Manual

General Operation of the OSS

The graphic displays on the screen are known as "masks". These contain information and control
functions that enable the user to operate the OSS.
The masks normally have a standard structure. They are divided into the following sections:
1. Symbol bar
2. Header
3. Navigation area
4. Content range
5. Comment line
6. Action line

1
2

LS1.3 5
Fig. 2.1 Control and display areas 6
1.1 Selecting a vehicle
There are two options in WebISTA for initiating vehicle identification
 by entering a vehicle identification number,
 by selecting basic features.

1.1.1.1 Vehicle identification number

If you select the "Identification" menu from the Start mask, the "Vehicle identification number" tab is
automatically selected. Only the last seven characters are required when entering the vehicle
identification number. You can display the on-screen keyboard for making entries (Chapter Error!
Reference source not found.).

LS1.3

Fig. 2.2 "Vehicle selection" submenu, "Vehicle identification number" tab

Confirm the input by clicking the "Accept" button.

An operation is created after the vehicle identification number is input. Then the associated basic
features and further identification data are read out from the server database. The Workshop System
changes over to the "Operation details" mask (Chapter 0).
1.1.1.2 Basic features
If the vehicle identification number is unknown, you can alternatively use the tab "Basic features".

LS1.3

Fig. 2.3 "Vehicle selection" submenu, "Basic features" tab

 This is how you identify a vehicle via its basic features:

 Click the main menu "Identification". The tab "Vehicle identification number" will be displayed.
 Click on the tab "Basic features".
 If required, select another basic characteristic in the left-hand selection list "Basic features".
 Define the contents for the basic feature by selecting an entry from the central list.
 If necessary, repeat the entry with other basic features (the predefined sequence does not
have to be observed) or click the "Accept" button.
After the individual basic features, the Workshop System only offers such items which are compatible
with the previously selected ones. This excludes contradictory entries.
There is no need to enter all available basic features. However you must define at least one. The more
completely you specify the basic features, the more precisely the Workshop System can select the
matching documents.
 NOTE
Without specification of the E-designation and in some cases the model year and month,
vehicle-specific searches for the function, component or service function structure cannot
be performed!

NOTE
It is not possible to manually select the features for safety vehicles. Safety vehicles can
only be identified via the VIN.

Incomplete entry of basic features

If you click the "Accept" button without having determined all the basic features, a popup window
appears with a system message. Acknowledge the message with "Next" to close vehicle selection, or
return with "Cancel" to selecting the basic features.

On completion of vehicle identification the display switches over to the menu "Operation details".

1.1.2 Operation information

"Operation information" is automatically accessed after the vehicle identification is completed. This is
where information on the current operation and the identified vehicle is displayed.

1.2 Activities
1.2.1 Information search
Three different structure searches (Product structure, Function structure, Components and signals)
and a text search are available in the menu "Information search"

1.2.1.1 Product structure

In the menu Product structure, you can search for information in the main and sub-groups. In the left-
hand column, you select the required product group. The previously selected elements are clearly
displayed in the "Selected structure elements" column.
 LS1.3

Fig. 2.4 "Information search" submenu, "Product structure" tab

The elements in the info line have the following functions:

 Hits: states how many elements satisfy the present search criteria. If a product group has not
been selected the number of hits is zero.
 Filter: Shows the filter status. If you have not changed filter setting, the status "Default"
appears, otherwise "User-defined".
The buttons in the action bar have the following functions:
 Undo all and Undo: You may reverse individual or all operating steps so that you can enter
new search criteria.
 Filter: You can call up a window with which you limit the search to certain time periods or
information types, e.g. circuit diagrams or repair instructions (Fig. 2.5). These filter settings
are taken into account in the search.
 Start search: Start search after the selected criteria.
 This is how you search in the product structure:
 Select one element in the left-hand selection list. Depending on the item chosen, in some
cases further selection lists with additional options will be displayed via which you can further
refine your search criteria.
 Further restrict the search criteria in the left-hand list. The previously selected items are
clearly presented in the column "Selected structure elements" .
 If necessary you can refine the selection using the "Filters" button.
 Click the "Start search" button.
1.2.1.1.1 Filters
You can open the "Filter settings" window from the tabs Information search, Service functions
(Chapter Error! Reference source not found.) or the Test plan (Chapter Error! Reference source
not found.) with the "Filters" button. Here you can change the filter settings for information types
and/or define a time slot for the latest update of the documents.
In the default setting, the information types available in the respective search method are selected.
The preselected or manually selected information types are marked with a cross.

LS1.3

Fig. 2.5 "Filter settings" mask

The buttons in the action bar have the following functions:

 Cancel: The window is closed and the changed filter settings are not adopted. The filter
status does not change and remains on the previous status ("Default" or "User defined")
 Default settings: Resets the filter to the preset values.
 Keyboard: Displays the on-screen keyboard.
 Select all: Marks all information types.
 Selecting nothing: Removes all markings from the information types.
 OK: Starts the search.
 This is how you change the filter settings for information types:
 Click an information type that you would like select or deselect or clicking the "Select all"
button or click the "Select nothing" button.
 Select or deselect individual information types as required.
 Click the "OK" button. The Workshop System adopts the selected filter settings and closes
the popup window. The number of hits is adapted accordingly, the filter status in the comment
line changes from "Default" to "User defined".
 This is how you define the period for the last update of the information type:
 Define in the field "Time period from:" a date as the lower limit. If appropriate use the on-
screen keyboard. The date must comply with the order stated in brackets under "Last date
change".
  Define in the field "Time period to:" a date as the upper limit. The date entered has to be later
than the one entered in the field "Time period from:"
 Click the "OK" button. The Workshop System adopts the selected filter settings and closes
the popup window. The number of hits is adapted accordingly, the filter status in the comment
line changes from "Default" to "User defined".
If you click the "Select nothing" button, the entered period will be deleted.

1.2.1.2 Function structure

In the "Function structure", you can search in several levels by selecting the function groups and
functions.

LS1.3

Fig. 2.6 "Information search" submenu, "Function structure" tab

Operation is analogous to that for "Product structure" (Chapter 1.2.1.1).

1.2.1.3 Components and signals
Under the tab "Components and signals", you can search for documents that relate to a specific
component or signal.

LS1.3

Fig. 2.7 Information search" submenu, "Components and signals" tab

1.2.1.4 Text search

As an alternative to searching in the structures, you can also use a text search with a freely selectable
search term.

LS1.3
Fig. 2.8 "Information search" submenu, "Text search" tab

 This is how you search for information with full text:

 Select the menu item "Activities" in the main menu.
 Select the menu item "Information search" in the submenu.
 Choose the menu item "Text search" from the tabs.
 Restrict the search to document titles, documents (texts) or document numbers.
 Enter the text string in the field "Search term"; If appropriate use the on-screen keyboard
(Chapter Error! Reference source not found.). If necessary you can refine the search
using the "Filters" button.
 Start the search with the "Start search" button.

1.2.1.4.1 Additional information on the text search in general

The text search is not case-sensitive. Entering for example "Engine" or "engine" produces the same
result in the hit list.
If several terms are entered separated by space characters, these are linked in the search by the
operator AND. Only those hits are displayed that contain all search terms that had been entered.
Each search term must contain at least three characters.

1.2.1.4.2 Additional information on the text search in headings

If for example you search for the term "Engine" in the title, all documents will be listed whose title
includes the term "Engine". Furthermore, all documents will be added to the hit list which have the
term anywhere in their title, for example "Petrol engine", "Engine mounting", "Electric engine".

1.2.1.4.3 Additional information on the text search in the document

If you search in the document for the term "Engine" for example, only documents will be found that
contain this term. Documents containing terms such as "enginemounting" or "petrolengine" will not be
included in the hit list. Numbers will not be taken into account when performing a text search in the
document.
Specific information for individual markets is contained in the data packages in the form of pdf files.
These can be displayed in ISTA. It is not possible to perform a text search in these pdf files. Title and
document number searches are also supported in these documents.

1.2.1.4.4 Additional information on the text search by document number

With searches by document number, the entered character sequence is only searched for at the
beginning of the document number. If the search term "123" is entered documents such as "123456"
will appear in the hit list. Documents such as "456123" or "51234" will not appear in the hit list.

1.2.1.4.5 Additional information on text searches by component code and signal name
Codes are used in circuit diagrams for components and signals, e.g. "A149a" for a control unit or
"X1108" for an earth/ground connection. In the text search it is possible to search for these codes in
the title only. All the documents that contain the entered code in their title, e.g. "A149a" or "X1108", are
displayed in the hit list. Searches by component code within the document are not possible. The same
applies for searches for engine codes such as "M54".
The following table shows the possible information types in the hit list with their abbreviations:
Abbreviation Information type
PRC Procedure (service program)
AZD Tightening torques
EBO Installation location
FEB Fault elimination
FTD Vehicle engineering diagnosis
FUB Functional description
PIB Pin assignments
REP Repair instructions
*)
SBS Operating fluids
*)
SIT Service Information (Engineering)
SSP circuit diagram
STA Connector view
SWS (SI) Special tools/equipment
SI Special tools
TED Technical data
Table 2-1 Information types

Viewing a document
 This is how you view a document:
 Select a line. The corresponding entry is highlighted in colour. The "Display" button is active.
 Click the "Display" button. The required document is displayed.

LS1.3

Fig. 2.9 Selecting a document for display

The special features of displays for various document types are described below:
1.2.1.4.6 Text documents
Besides texts, text documents also contain graphics, photos and cross-references (hyperlinks). Cross-
references are shown in blue and underlined; when you click a cross-reference, another document
linked to the cross-reference opens.
A magnifying glass symbol is shown in text documents next to graphics. You can use it to zoom in on
the respective graphic.

LS1.3

Fig. 2.10 Text document

 Close: By clicking this button, you return to the hit list.

1.2.1.4.7 Circuit diagrams
Sometimes the displayed circuit diagram may contain hyperlinks. These are recognisable as such by
their blue lettering. Via hotspots you can access detailed information such as installation position,
connector view or pin assignment for one of the components. The additional information is displayed
together with the scaled down circuit diagram.

LS1.3

Fig. 2.11 Circuit diagram

The action list offers several options for changing the presentations:
 Installation: calls a list of circuit diagrams that contain the selected component. To do this,
select a component drawing and then click the "Installation" button. A list of circuit diagrams
is displayed in a popup. Here you select and display the desired circuit diagram.
 Move: activated during selection. In this mode, you can move the document around the
mask. To do this, click the document and drag it in the desired direction. If you click the
"Move" button a second time, this function is switched off again.
 Whole screen: is active, when several documents are simultaneously displayed on the
screen. It magnifies the view of the active document to fill the entire screen width.
If you have accessed detailed documents via a hotspot, clicking on this button will close the
detailed document and magnify the view of the circuit diagram to the full screen size.
 Close: By clicking this button, you return to the hit list.

Display several documents simultaneously

Several documents can be displayed in the content range. This option is only available for circuit
diagrams and the information that can accessed from them via hotspots. The following example shows
the split display, in which you can switch in the right-hand window via the displayed tabs between
additional documents.
Remember that the functions that can be reached via the buttons only apply for the active window.
You can see which window is active by the colour-marked tab.
 LS1.3

Fig. 2.12 Displaying several documents at once, e.g.

1.2.1.4.8 Zoom function

 Zoom is not available in WebISTA

Symbol bar
The following table provides an overview of the functions that can be directly accessed via the symbol
bar.

Symbols Function
When clicking this symbol, the Start mask will be displayed. The ISTA
Workshop System then terminates the ongoing operation (after confirmation).
Start mask You can find out more in Chapter Error! Reference source not found..

Clicking this symbol takes you to the previous entry of the history list and
displays the corresponding document. The symbol is only available if the
Display previous history list contains a document which has previously been selected.
document You can find out more in Chapter Error! Reference source not found..

When clicking this symbol, the history list will be displayed.

You can find out more in Chapter Error! Reference source not found..
Display document
history list

Clicking this symbol takes you to the next entry in the history list and the
displays the corresponding document. The symbol is only available if the
Display next history list contains a document which has previously been selected.
document You can find out more in Chapter Error! Reference source not found..
Symbols Function
The function is not active in OSS operation.

Administration

Click on this symbol to call up the connection manager. There you can set up
and disconnect connections to the diagnosis interface. This symbol is shown
(on left) as "connected" when at least one device is connected to the system.
Connection manager If no connections are available, it is shown as "separated" (on right).
You can find out more in Chapter Error! Reference source not found..

The function is not active in OSS operation.

Operating mode

The function is not active in OSS operation.

Feedback

The function is not active in OSS operation.

Status display

Click this symbol to access the function "Print".

You can find out more in Chapter Error! Reference source not found..
Print

Clicking this symbol calls up the function "Help".

You can find out more in Chapter Error! Reference source not found..
Help

Clicking this symbol minimises the application window.

You can find out more in Chapter Error! Reference source not found..
Minimise

When clicking this symbol, after a security prompt and the appropriate
confirmation the current operation or the "ISTA" application is exited.
Exit You can find out more in Chapter 1.2.2.

1.2.2 Close operation/application

You have various options for closing or interrupting an operation:

 Click the symbol "Start mask" in the symbol bar (Chapter Error! Reference source not
found.).
 Access the "Identification" main menu and begin a new operation by selecting the item
"Vehicle selection" in the submenu.
 Click on the "X" (Terminate) in the symbol bar. In this case, a popup appears with the options
"Terminate operation" and "Interrupt operation". In OSS operation you can only terminate the
operation.
 LS1.3
Fig. 2.13 "Close operation / application" popup

The buttons in the popup have the following functions:

 Cancel: The popup is closed without further effects.
 Close operation: Depending on the option selected, the current operation is placed in the
"Terminated" or "Interrupted" status. Then the OSS switches to the Start mask.
 Close application: As "Close operation". However the OSS (application) is terminated.
 This is how you exit the ongoing operation:
 Click on the "X" in the symbol bar. The OSS asks a security question.
 Select the "Terminate operation" option and click the "Close operation" button to return to the
Start mask or select "Close application" to close the OSS or select "Cancel" to continue the
current operation.
 This is how to interrupt the ongoing operation:
 Click on the "X" in the symbol bar. The OSS asks a security question.
 Select the "Interrupt operation" option and click the "Close operation" button to return to the
Start mask or select "Close application" to close the OSS or select "Cancel" to continue the
current operation.
2 Appendix

2.1 Abbreviations
Term Explanation
BST BMW Service Tester (former BMW diagnostics system)
DIS Diagnostic and information system
FBM Vehicle description module (repair history and vehicle details)
VIN Vehicle identification number
GSM Global System for Mobile Communication
GT1 Group Tester 1
HO Dealer organisation
HTML Hypertext Markup Language
ICOM Integrated Communication Optical Module
IDES Integrated diagnosis development system
IMIB Integrated Measurement Interface Box
ISAP Integrated Service Access Point
ISID Integrated Service Information Display
ISIS Integrated Service Information Server
ISPA Integrated Service Processes Application
ISTA Integrated Service Technical Application
LAN Local Area Network
OBD On-Board Diagnostics
OSS Online Service System
PC Personal Computer
PDF Portable Document Format
pdm predefined diagnostic messages
ECU Electronic control unit
SoWu Individual equipment for vehicle details
SVG Scalable Vector Graphics
TA-DB Technical Actions - Database
TSSB TeleServices Switch Board
VIN Vehicle Identification Number
WLAN Wireless Local Area Network
WSM Workshop system management
XML Extensible Markup Language
2.2 Glossary
Term Explanation
Administration Shows and facilitates general settings, shows dealer data and the installed
versions of the content and system packages.
Operating mode The operating mode designates the application options for ISTA.
BST mode The BST mode is the name of the mode of the predecessor system for the
E21 to E31 Series. The associated diagnosis software has been ported to
ISTA. It can be recognised on an ISTA client through the different layout of
the masks.
Client In this context, a client is an ISTA program section on an operator device
(in this case ISID or workshop PC). It operates according to the client-
server system and communicates with ISTA server components (software)
located on the server (hardware).
pdmResult As part of the TeleServices a vehicle transmits diagnostic data that is
compiled in an XML file and transmitted to the TSSB. In addition to the
VIN, the file contains a list of the fault memory entries for all control units.
Vehicle identification Contains all functions that are required for vehicle identification via input of
a VIN (vehicle identification number), via reading out the VIN from the
vehicle, via selection of basic features.
Vehicle test Contains all functions that are required for performance and display of the
vehicle test. In the vehicle test the status of the installed control units is
determined and graphically presented.
Fault pattern selection The identified diagnostic symptoms can be selected via the fault patterns.
ICOM Integrated Communication Optical Module
IMIB Integrated Measurement Interface Box
Information display Contains all functions that as a result of an information search deliver and
display a document.
Information search Contains all functions that as a result of a query deliver and display a hit
list.
Installation/Update Installs and updates the content and system packets in conjunction with
other components (WSM, JETStream).
JETstream System for controlling installations and updates on ISIS.
Measuring instruments Measurement and signal functions are made available via the measuring
instruments. The measuring functions are on the one hand intended to
measure current, voltage etc. on the vehicle and on the other to generate
signals. Usually additional auxiliaries are required before measuring
instruments can be used such as adapters, for example. The measuring
instruments are used by instructions from a test program. Furthermore, the
user can also use measuring and signal functions independently of a test
sequence in the "manually controlled measuring instruments" mode. In this
case, the user must make all settings and evaluations himself.
OSS Online Service System
Test plan The test plan provides a test proposal with the optimum sequence of test
objects for selection on the basis of the fault statuses read out from the
vehicle and the optionally selected fault patterns.
PTT Pass Thru Tool
ISPA System for supporting service consultation. Not necessarily used in all
markets.
ISPA Broker Interface service for checking data from BMW Headquarters, e.g. technical
actions. This service is always present. There is no dependence on an
installation of ISPA.
Control unit functions With the aid of the control unit functions individual control units can be
identified, interrogated and actuated.
 Operation All work on one vehicle is compiled under one operation. Operations are
automatically created and terminated by the user. The associated
operations report can be printed as long as the operation is opened.
WSM The Workshop System Management (WSM) helps to administer ISIS. All
the administrative tasks are performed here.

The licensed font Arial Unicode MS is used in ISTA.

The following license agreement must be observed:

-------------------
Please note:
Die mitgelieferte Unicode-Schriftart (Arial Unicode) darf nur auf diesem Computer installiert werden.
Die Unicode-Schriftart darf nicht verändert und weiter verteilt werden, außerdem darf sie - außer zu
Sicherungszwecken - nicht kopiert werden. Falls Sie Informationen zur mitgelieferten Unicode-
Schriftart und ihre Lizenzierung benötigen, wenden Sie sich via E-Mail an die Firma Ascender:
[email protected]
-------------------
Please note:
The included Unicode font (Arial Unicode), which is contained in this product and which is not a BMW
product, is licensed for use on this computer. You may make and use one (1) copy of the font for every
computer on which this software is used. Otherwise, the font may only be copied if this is necessary
for the purpose of backup or archiving. Copyright notices or other details with regard to industrial
property rights that are contained in the font must also appear on all copies. If you require information
about the included Unicode font and its licensing, please contact Ascender Corporation via E-mail
(address: Suite 225, 25 Northwest PointBlvd., Elk Grove Village, Illinois 60007, USA):
[email protected]
-------------------

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