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ServiceNow Integration

Steps to integrate 2 ServiceNow Instances

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Satyaki Bose
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34 views

ServiceNow Integration

Steps to integrate 2 ServiceNow Instances

Uploaded by

Satyaki Bose
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Steps to integrate 2 ServiceNow Instances

1. Once instance will be a source instance, and the other will be a target
instance

2. On the source instance (for get):

- type system web services in navigator

- go to Outbound > rest message

- click on new

- give a name and a wsdl (wsdl to be configured on the target


instance)

- set the authentication to basic, and create a profile. profile should


be the admin username & password on the target instance. make sure
admin profile has rest_service role.

- save the record

- scroll down to http methods

- click on default get

- make sure that method is GET

- set endpoint to -
https://YOUR_INSTANCE_NAME.service-now.com/api/now/table/incident

- authentication type to be inherit from parent

- Under http request tab, set name to Content-Type & value to


application/json

- click on test

You should get all the incidents from target instance in json format.

3. On the source instace (for post)

- give name as incident insert

- make sure that method is POST

- set endpoint to -
https://YOUR_INSTANCE_NAME.service-now.com/api/now/table/u_incident_s
taging

- authentication type to be inherit from parent


- Under http request tab, set name to Content-Type & value to
application/json

- the content should be as:

"u_caller_id":"${caller_id}",

"u_short_description":"${short_description}",

"u_description":"${description}"

- click on Auto-generate variables

- Variable Substitutions list will be generated. give a value to the


test value field.

4. On the target instance (for get):

- type system web services in navigator

- go to Inbound > create new

- click on new

- give a label & name (name should be u_incident_staging)

- check the Copy fields from target table

- select target table as incident

- Create a transform map, and select the target table

- select mapping assist to map the fields.

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