AI in HR

5 use cases you

should know
Daily decisions made easier, smarter and more human
Table of contents

03 Introduction
04 Use case 1: Enabling compliance
05 Use case 2: Helping employees complete tasks
06 Use case 3: Supporting payroll accuracy
07 Use case 4: Requesting analytics and reports
08 Use case 5: Improving search functionality
09 Beyond use cases: Applying human oversight to generative AI
11 The importance of responsible AI
12 The importance of data
13 Easy, smart, human decisions, enhanced by ADP Assist
AI has the
power to
empower HR
Artificial intelligence (AI) can help optimize your workday by
expediting the completion of HR duties and enabling your employees to
complete tasks more efficiently. In this guide, we explore five potential
use cases for AI in HR and provide considerations for responsible
usage and vendor selection. Whether you want to decrease payroll
inaccuracy, enable compliance with laws and regulations, automate
routine work to focus on more impactful work, save time on people
analytics or better understand your workforce, AI can help.

3
Use case 1

Enabling AI can notify you of tax jurisdiction issues using an alert such as:

compliance
AI can help enable compliance with
applicable laws and regulations.
Take taxes, for example. Not
providing or not accurately
reporting tax IDs may result in You can then add these IDs or have the AI help you apply for them
delays in processing tax returns or as you interact with a chat assistant to resolve the issue.
refunds, as well as penalties, fines
and other legal concerns.

4
Use case 2

Helping employees complete tasks

AI can save you time by helping your employees complete tasks quickly and independently.

For example, an employee can request time-off balances and receive a response such as:

Your current time-off balance looks like this:

AI can also help your employees fulfill

Request type Available
requests such as:
Float 2:00 hours
May I have a summary of my latest
Overflow 0:00 hours pay statement?

Vacation 34:19 hours When is the next payday?

Will you turn on pay notifications for me?
Volunteer Services 8:00 hours
May I have a copy of a Form W-2?
Some solutions even let your team members receive
What is the company dress code?
task notifications on their mobile and desktop devices,
empowering them to act before an event, such as I need my coworker Jane Doe’s
benefits enrollment. You can also set up reminders for contact information.
employee timesheets and pay cards and create automatic
personalized nudges based on their roles and skills,
helping them complete work in advance. All the while, AI Using AI to address these requests can reduce
is making it more straightforward for employees to obtain interruptions and create space for other work,
work-related information and complete tasks efficiently. increasing productivity.

5
Use case 3

Supporting
payroll accuracy
Generative AI can help increase payroll accuracy by validating
payroll data and checking for common payroll issues. It can help
identify missed punches and unapproved timecards, save time,
reduce HR issues and help you pay your people accurately and on
time. You can think of this technology as a 24/7 payroll assistant
at your disposal. It informs you of potential payroll inaccuracies, If the generative AI identifies payroll inaccuracies,
missing items and other variables to help you act quickly and you may receive notifications such as:
strategically. It says, figuratively, “Hi, you may have overlooked
this issue. Let’s work together to address it.” 1 time edit pending approval
2 missing time entries

You could then opt to resolve these issues

immediately or address them at a later time.

6
Use case 4

Requesting analytics
and reports
Generative AI can deliver people analytics in an easy-to-
understand format. You can enter a prompt and receive
a breakdown of metrics such as head count and turnover.
Take turnover, for example. You could ask “What’s my
turnover for sales in New York?” and receive a summary
of annual and monthly turnover rates. You could then
interact with the generative AI to learn more about that
data before sharing it with others at your organization.
Other questions that could be answered include
“Is overtime increasing organizationally, in a particular
department or both?” and “What is my year-to-date head
count by department?”

7
Use case 5

Improving search functionality

In search engines, AI can use your keywords to recommend actions to take. When
you enter keywords, your intent gets mapped to activities within the system
powering the search engine. These are delivered to you as dropdown search results.
You can use them as a quick and easy way to promote or transfer employees or
view pay data, for example. Think of these as personalized smart actions that,
when selected, take you to the place in the system where work gets done.

8
Beyond use cases

Applying human oversight to generative AI

Generative AI solutions should be designed so that Every generative AI interaction should be combined
critical decisions stay with you. Consider the payroll with critical thinking. Not all generative AI outputs
accuracy use case from earlier, where you can choose are accurate or inclusive, and you may need to provide
to correct or ignore potential inaccuracies, giving additional details and context to help the technology
you the authority to make the call. This level of deliver the outputs you want. For example, the prompt
human oversight is essential, as generative AI is an “What is the minimum wage for California?” could
inanimate, human-dependent tool. It is a process be interpreted as “What is California’s statewide
enhancer and streamliner, helping you save time, minimum wage?” or “What is the minimum wage for
energy and brainpower by optimizing your everyday employees at our California facility?” This prompt’s
workflows. It isn’t foolproof, and it isn’t a replacement ambiguity may result in an undesirable output, so
for human reasoning and decision making. ensure your prompts are as clear as possible.

Get into the habit of viewing every generative AI

interaction as net new. This mindset can help you be
detailed in your prompts, increasing the chance of
desirable outputs.

9
When prompting generative AI, When reviewing generative AI Other questions to consider
ask yourself: outputs, ask yourself: when using generative AI:

Have I included the details and Does this output fulfill or satisfy Should I fact-check this output
context necessary to elicit an my prompt? with an expert source or resource?
accurate response?
Does this output reflect the details Is the answer consistent with my
Is my prompt clear and concise? and context I included in my prompt? organization’s policies?

Have I carefully considered Is this output accurate, irrespective Does this output use language
how I’m phrasing my prompt? of any details and context I provided? that aligns with my organization’s
values?

What final revisions, if any, will

Consider revising your prompt if you answered If you answered “no” to one or more of these questions, I and other third parties apply to
“no” to one or more of these questions. consider revising and resubmitting your prompt. If the output?
needed, resolve any inaccuracies with the appropriate
expert sources or trusted resources.

10
 The importance of responsible AI
AI can inadvertently perpetuate bias, partly You should also consider creating an
due to the data it’s trained on. Be mindful AI ethics policy that aligns with your
of this risk as you create prompts, review organization’s values and determining
outputs, develop AI governance and partner your response to AI’s workforce impact.
with solutions providers. Work with One way to help manage job security
providers that prioritize bias mitigation and professional growth is to invest in
and address any instances as they are upskilling, reskilling and new positions
Considerations for identifying a
identified. Additionally, ensure your or duties that utilize mostly human skills
responsible AI vendor:
provider incorporates diverse perspectives and abilities. Doing so may empower your
when developing AI products and services, workforce to take on new challenges and
Maintains an active and involved AI ethics
as this can help mitigate bias as it happens. opportunities not wholly addressable by board staffed with diverse expertise
Ensure you also have a plan for responding AI. This approach may also help foster a
to biases internally as they are identified. positive and innovative workplace culture, Regularly tests and monitors AI for bias
Work with experts in compliance, benefiting all stakeholders.
Complies with AI-related legal requirements
communications and diversity, equity and
and ethical standards
inclusion (DE&I) to create a workforce Consider partnering with an experienced
response strategy that, if activated, would vendor that takes AI seriously and is Partners with independent third parties,
help maintain positive working relations. transparent about its application and risks. when appropriate, to validate its conclusions

Supports upskilling and reskilling

for workers

Commits to including diverse groups in

AI product development

11
The importance of data
AI can help you act on workforce have a turnover crisis if your turnover
data by converting it into easy-to- rate equals or slightly exceeds the
understand insights. Consider the average for organizations like yours.
turnover example from earlier, where AI and benchmarking can help you
generative AI analyzed the data and better understand this external
delivered a helpful insight to the perspective so you can make well-
practitioner. While these insights are informed decisions. Even better,
invaluable, you should always view you can partner with a vendor that
them in the appropriate context. builds benchmarking and AI into its
You can benchmark them against solutions.
organizations like yours to avoid
unnecessary — and sometimes costly Your vendor’s breadth of data
— changes that deviate from norms matters, too. The larger the vendor’s
in your industry. workforce dataset, the more
information you can use to make
You don’t want to make decisions informed workforce decisions and the
based on an incomplete view of the more information the vendor can use
data. For example, you likely don’t to solve problems that impact you.

12
Easy, smart, human decisions,
enhanced by ADP Assist

ADP Assist is more than an AI tool for HR. Backed by data from
1 million clients and 41 million wage earners, ADP Assist
provides a competitive technological edge that helps you manage,
simplify and address complex work. Using generative AI and When you choose ADP, you’re not only choosing
other AI technology, ADP Assist can save you time and increase innovation and experience. You’re choosing a
efficiency and productivity by enabling smooth and informed
decision making, delivering the right information powered by the
partner committed to making AI-enabled decisions
right data at the right time. easy, smart and, most importantly, human.

With ADP, you’ll also have access to ADP Marketplace, the world’s
largest digital HR storefront, now offering AI-enabled solutions. Explore ADP’s AI solutions
Clients can now have greater ease and confidence in identifying
and selecting AI-enabled solutions, thanks to ADP Marketplace’s
responsible AI principles, to which its AI partners must commit.
ADP Marketplace also uses machine learning (ML) to surface the
best applications for clients’ critical HR needs. Altogether, these
capabilities are part of an ADP initiative to bring the power of AI
to leaders and their people.
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