INSTITUTO INDUSTRIAL E COMERCIAL DE NAMPULA

Module: Communicate job-related information in English language

Result 1: Use appropriate strategies to participate in discussions

Notes and exercises

1.1.1 Giving instructions for the different work contexts (filling bank forms, enquiries, school forms, etc).
 How to operate office equipment (photocopier, fax, etc)

Example: How to set up a fax machine

 Plug the fax machine into the power socket

 Plug the telephone cable into the back of the machine
 Add ink or toner
 Load thermal paper
 Press the power button to start your machine

1.2.1 Giving directions

(how to get to places)
 Business places

I. Some words and phrases can help you ask and give directions:
between, next to, behind, in front of, near, far, on the corner, turn right/left, go along, come straight, on the
ground floor, on the first floor, at the top, roundabout, etc.

It is important to know common places when giving or asking directions. For examples: school, hospital, bank,
park, museum, etc.

Examples:

I.I. Asking for directions

Some examples

Be polite, when you asking for directions.

 Hello. Can you help me, please?

 Good morning. May I ask for some help?
 Excuse me, could you help?

1. How to get Coca cola company, please?

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I.II. Giving directions

Some examples:

Go along the street until you reach the …………………..

Go straight on for about…………...
Turn right or left……………………….
You’ll see the company on the right or left.
The office building is in front of………...
The cinema is next to the ……………..

Exercises
Ursulla is telling her visitors about where the company is located. Fill in the missing words in the sentences
below. Choose from the following
I. A. Directions
behind on the ground floor(x2) on the fourth floor
at the top on the first floor

1. I work in the Accounts Department. That’s __________________.

2. I work in Reception, ________________________.
3. I work _________ of the building, on the twentieth floor.
4. The sales department is ______________, above the reception.
5. The company restaurant is ___________, ______________ the reception.
B.
on the corner of opposite along the road
go out of turn go along
V: Is there a taxi rank near here?
R: Yes, there’s one just (1)_____________________.
V: Can you tell me how to get there?
R: Yes, of course. (2)______________ of the building, (3)____________ right, and
(4)____________ boulevard Saint-Michel. There’s a tax rank (5)__________________
boulevard Saint-Michel and boulevard du Montparnasse.
V: On the corner of Saint-Michel and Montparnasse.
R: Yes, that’s right. It’s (6)_______________ the entrance to the Port Royal RER station.
V: Fine, thanks for your help.
C. Telephone calls.
to speak to some information about tax guidelines
What can I do for you This is Just a moment
from

R: Park and Moss, good morning.

Alec: Good morning. I’d like (1) ______________ Christine Saville, please.

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R: (2)_______________, please.
Christine Saville: Hello, tax Department.
Alec: Hello. (3)___________ Alec Macfarlane (4) ___________Wilcox International.
Christine Saville: Oh, hello Alec. (5)_________________?
Alec: I’d like (6)___________________________ in Germany.
D. Appointments
am visiting clients from What can I do for you?
remember to meet you
Lana Russell: Is that Charles Cameron?
Charles Cameron: Yes it is.
Lana Russell: Hello, this is Lana Russell (1)________ Interconsult.
Charles Cameron: Oh, hello, Lana. (2)_______________________?
Lana Russell: It’s about the Japanese company I talked to you about last week.
Charles Cameron: Yes. I (3)_________________.
Lana Russell: Well two of the management team are coming here in early September and
they’d like to (4) _____________________.
Charles Cameron: Oh, that’s good news. When are they coming?
Lana Saville: They’re planning to be there from Tuesday the seventh to Thursday the ninth.
Charles Cameron: The seventh to the ninth of September.
I’ll get my diary. Oh. Tuesday’s not possible.’
I (5)_____________________ in Birmingham all day.

I.
A. Complete the sentences with the correct phrases from the box.
B. Complete the dialogue between a visitor and the receptionist using the words from the box.
C. Complete the dialogue in the telephone conversation with the phases from the box.
D. Complete the dialogues with words from the box.
Gap filling and making questions and short dialogues
I. A
1) on the four the floor 2) on the ground floor
3) at the top 4) on the first floor
5) on the ground floor; behind
B.
1) along the road 2) Go out, 3) turn 4) go along
6) opposite
C.
1) to speak to 2) Just a moment 3) This is 4) from
5) What can I do for you? 6) some information about tax guidelines
D.
1) from 2) What can I do for you? 3) remember
4) meet you 5) am visiting clients

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Candidates must use the correct language in the different professional contexts.
Paper and pen
The teacher tells the students to work in pairs and complete the dialogues based on the different
contexts and practice in pairs.

2nd Result. 2. Use appropriate strategies to make oral presentations

2.1.1. Present perfect simple vs Past simple

 Use of since and for

1. Present Perfect
Form: have/has + past participle
Uses
1. The Present Perfect looks back from the present into the past, and expresses what happened before now.
The action happened at an indefinite time in the past.
 The action can continue to the present, and probably into the future.
2. The Present Perfect expresses an experience as part of someone’s life.
 Ever and never are common with this use.
3. The Present Perfect expresses an action or state which began in the past and continues to the present.
 The time expressions for and since are common with this use. We use for with a period of time,
and since with a point in time
4. The Present Perfect expresses a past action with results in the present. It is often a recent past actions.
Exercises

1. Work in pairs. Ask and answer the questions.

a. What do you do?

b. How long have you had your present job?
c. What did you do before that?
d. Do you live in a flat or in a house?
e. How long have you lived there?
f. When did you move?
g. How long have you known your teacher?
h. When did you first meet your teacher?
i. Have you ever been to America?
j. If so, when did you go?

2 Tell the rest of the class about your partner.

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3. There are three tenses used in the questions. What are they?

Present Perfect Simple

1. Read the job advertisement. Does this job interest you? Do you have any of the necessary qualifications
to apply?

WORLDWATCH

Business journalist £35,000 p. a

This international business magazine with 23.000 readers worldwide, requires a journalist to help cover
political news in Europe.

The successful applicant will be based in Geneva and should

 Have at least two years’ experience in business journalism
 be fluent in French and Germany, and if possible have some knowledge of Spain
 have a degree in politics
 have travelled widely

Please write with full CV to David Benton, World watch UK Ltd,

357 Ferry Rd, Basingstoke RG2 5HP

Nancy Mann has applied for the job and is being interviewed. Read the first part of Nancy’s interview. Put
the correct auxiliary verb, do, did, or have into each gap.

I: Who ______________ you work for at the moment, Ms Mann?

N: I work for the BBC World Service.
I: And how long ______________ you worked for the BBC?
N: I ____________ been with the BBC for five years. Yes, exactly five
years.
I: And how long ___________ you been their correspondent?
N: For two years.
I: And what __________ you do before the BBC?
N: I worked as an interpreter and check your answers.

2. Using the Present Perfect

Complete the text with a correct verb from the box in the Present Perfect.
Travel meet hunt have ride see live be(x4) do

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My grandfather is 96 years old, and he (1) ____________ a long and interesting life. He (2) __________
a lot, especially in the Far East. He (3) _____________ the Taj Mahal in India, and the Pyramids in Egypt.
He (4) _____________ lions in Africa, and (5) __________ a camel across the Sahara Desert. He says that
the most beautiful place he (6) ________ to is Kathmandu in Nepal. He (7) _________ the Queen on
several occasions. In 1959 he was a soldier in New Zealand when she came to visit, and in 1972 he went
to a garden party at Buckingham Palace.
He (8) ___________ married twice. His first wife died when she was 32. He met his second wife while he
was travelling round France by bike. He and his wife, Eleanor, (9) ______________ married for 50 years,
and they (10) ________________ in the same cottage in the country since they got married. He says that
he (11) __________never _____________ ill in his life. The secret of good health, according to my
grandfather is exercise. He (12) _________ this since he was a boy. He also has a glass of whisky every
night! Perhaps that is his secret!

3. Making positive and negative sentences

Make negative sentences about these people.

1. Alice is a journalist.
Meet/ a lot of famous people.
She has met a lot of famous people.
not be /on television
She hasn’t been on television.

2. Robert Swan is an explorer.

be/North Pole
_______________________________________________________________________________.

see/polar bears
_______________________________________________________________________________.
never/gets lost
_______________________________________________________________________________.

3. Bill and Sophie are unemployed

not have/ a job six months
_______________________________________________________________________________.
not be/the cinema for a year
________________________________________________________________________________.

4. Sandra is a tennis player.

play/since she was six
_______________________________________________________________________________.

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 not have/ a holiday since Christmas
_______________________________________________________________________________.

4. Making questions

Ask these questions about their experiences.

1. a racing driver- have you an accident?

Have you ever had an accident?

2. an explorer-get lost?
_________________________________________________________________________________

3. a mountaineer- climb Mount Everest?

_______________________________________________________________________________

4. a window cleaner- fall off your ladder?

________________________________________________________________________________

5. a pop singer- forget your words on stage?

________________________________________________________________________________

 Use of since and for

Complete the sentences with for or since.

1. I haven’ seen Keith _______ awhile

2. He’s been in China _______ January.
3. He works for a company called KMP. He has worked for
them________ several years.
4. He and his wife have lived next to me ______ their son, Tom was
born.
5. I have known the ______ many years.
6. We have been friends _____ we were at university together.
7. His wife, Carries, is a designer. She has had her own studio _____
six months.
8. I’m looking after Tom today. He’s been at my house ____ 8.00
this morning.

2.1.2 Present Perfect Continuous

 The present Perfect Continuous relates past activities to the present. It has two main verbs.
1. To express unfinished past.
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 I’ve been working here for fifteen years.
How ling have you been learning English?

 Remember the verbs that rarely take the continuous

I’ve known Jack for years and years.
How long have you had your car?

2. To express the present result of past activities

You look tired. What have you been doing?
I’ve been doing my homework.

Young vicar passes driving test after 632 lessons over 17 years

VICAR peter Newman is celebrating success – he has dinally passed his driving test. He has been learning to drive for
the past 17years, and he has a total of 632 lessons.

Peter, 34 has spent over £9,000 on tution,he has had eight different instructors, andf he has crashed his car five times. Then
one week ago he changed to an automatic car – and he passed his test immediately. He said last night, I’ve been praying for
a driving –licence for over half my life and at last my prayers have been answered”.
Peter of St. Andrew Church, Repton in Nittinghamshire, began driving at the age of 17.
“It was in the country,” he said, “and I was doing quite well until one morning, in a narrow lane, I saw a tractor coming
towrds me. I panicked and drove into a ten-foot hedge”.
Peter said, “My problem was confusing the clutch and the brake, I wasabsolutely hopeless. My instructors have been telling
me for years that I would never pass, but I was determined to prove them wrong. Many of them have turned grey because of
me.”
The turning point came when Peter tried an automatic, and took his test again – for the fifty.sixth time.
He said, “When I was told I’d passed, I went down on my knee and thanked God”.
So how has he been celebrating? I’ve been visiting all my relatives and people who live in the remote villages and around
here. I haven’t seen some of them for years because I haven’t been able to get the. Now I can go anywhere.

1. After reading this newspaper story answer the following questions.

1. Why’s Peter celebrating?
2. Was it easy
3. What helped him pass his test?
4. What was his first accident?
5. What was his big problem with drriving?
6. What has happened to his instructors? Why?
7. Whay hasn’t he seen some of his relatives for so long?

2. Here are some answers to some questions. Write the questions using he. They all
contain either Present erfect Simple or Continuous.

a. Seventeen years. (How long has he _________________________________________________?)

b. 632. (How many _______________________________________________________________?)
c. Over £9,000. (How much ________________________________________________________?)
d. Eight. (How many ______________________________________________________________?)
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 e. Five times. (How many times _____________________________________________________?)
f. For over half his life. (How long ___________________________________________________?)
g. That he would never pass. (What __________________________________________________?)
h. Fifty-six times. (How many ______________________________________________________?)
i. By visiting relatives and people in the remote villages. (How _____________________________
_____________________________________________________________________________?)

Practice

1. Questions and answers

1. Write aquestion with How long…? Use either the Present Perfect Simple or Continuous.
If both are possible, use the Continuous.

a. I live in the country. How long ________________________________________________?

b. I play a lot of tennis. How long _______________________________________________?
c. I know Jack well. How long _______________________________________________?
d. I work in Monapo. How long _______________________________________________?
e. I have an American car. How long _______________________________________________?

2.2.1 Adverbs (slowly, carefully, usually, together, hard, still, just, of course, at last, exactly, too,
especially, etc)

Some example on how to use the above adverbs

 Read carefully the instructions before using any equipment.
 Drive slowly, works ahead.
 They usually switch off the computers when they are not in use.
 We worked together on a project a couple of years back.
 She worked hard to be successful in life.
 I still haven’t finished designing my project.
 The trainees have just finished building the hospital.
 It’s too difficult to succeed in life without working on it.

2.2.2 Passive voice

Form: Subject + be + past participle

Cassava is produced in Nampula
Different tenses
Present simple passive Past simple passive Future simple passive
It is (not) produced It was (not) produced It will (not) be produced
Present continuous passive Past continuous passive Future continuous passive
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It is (not) being produced It was (not) being produced It will (not) be being produced
Present perfect passive Past perfect passive Future perfect passive
It has (not) been produced It had (not) been produced It will (no) have been produced
Present perf. Continuous Past perfect continuous Future perfect Present continuous
passive passive passive
It has (not) been being It had (not) been being It will (not) have been being
produced produced produced

Some another examples

Champagne Japan
Whisky France.
Rice is made in England.
Rolls Royce cars are grown in Hawaii.
Nikon cameras Brazil.
Coffee China.
Pineapples Scotland.

Exercises
1. Make true sentences from the chart.
2. Discuss in pairs what is grown or made in your country?

Things go better with

Coca-Cola

Coca-Cola is enjoyed all over the world

1.6 billion gallons are sold every year, in over one hundred and sixty countries. The drink was
invented by Dr John Pemberton in Atlanta as a health drink on 8th may 1886,but it was given the
name Coca-Cola by a partner, Frank Robinson, because it was originally made from the coca plant.
In the first year, only nine drinks a day were sold..

The business was bought by a man called Asa Candler in 1888, and the first factory was opened in
Dallas, Texas, in 1895. Coca-Cola is still made there. Billions of bottles and cans have been
produced since 1895, but the recipe is still kept secret!

Diet Coke has been made since 1982, and over the years clever advertisements have been used to
sell the product. It is certain that Coca-Cola will be drunk far into the twenty-first century.

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 1. Nearly all the verb forms in the text about Coca-Cola are in the passive.
The passive is formed with the verb to be and the past participle.

2. What is the main interest of the text? Dr John Pemberton? Frank Robinson?
Coca-Cola?
When we are more interested in the object of the active sentence, we use the
passive.

Active: Dr John Pemberton invented Coca-Cola

Passive: Coca-Cola was invented by Dr John Pemberton.

 Company ownership
(Blenkinsop and Blenkinsop was started by Ernest and Charlotte Blenkinsop 100 years ago)

1.Fill in the missing words in the sentences below. Choose from the box.

Family company nationalized principal stakeholder

Hostile takeover parent company privatized
Joint venture partnership stakeholders
State-owned subsidiaries takeover

1. Blenkinsop and Blenkinsop was started by Ernest and Charlotte Blenkinsop 100 years ago. It was
a _____________________________.
2. Forty years ago, it was taken over by the government. It was _________.
3. For twenty years, B & B was managed by a government department. It was _______________.
4. Then the Conservative Party won the election. They immediately sold B & B. It was
_________________.
5. But the Blenkinsop were all dead. The main owners were banks and pension funds. They were the
____________________________.
6. However, many more people – owners, managers, employees and their families and clients – had
an interest in the success of the company. These were the _____________________.
7. The new management decided to turn some of the business units into separate companies. They
became __________________.
8. B & B kept a majority shareholding in all of them. It was the _________.
9. Then the American giant, Monsterbuck, suggested that the two companies work together on a new
product. They proposed a _________.
10. Monsterbuck said it wanted to work as an equal with B & B on the project. It would be a
______________________.

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 11. But everyone knew that Monsterbuck really wanted to buy B & B. They wanted a
__________________.
12. The B & B management did not want Monsterbuck to buy B & B. But Monsterbuck offered the B
& B shareholders lots of money and won control. It was a ____________________.
13. Now there is news that Monasterbuck and another American giant, Megadollar will join together
soon. It will be a mega-______________.

 The production process

(prepositions of movement)

The sentences in the chart below describe how goods get from the factory to your home. Write numbers
in the chart next to the word or phrase they represent. Some words or phrases are used more than once.

A consumer ……… a warehouse …….. sells ……

A distributor ………. By …….. through …….
A manufacturer ………. In ……… transports ……..
A retail outlet .……… makes ………

Job Activity Goods Preposition Place

1 2 Cars preposition a factory

A warehouse stoves Machine tools 4 5

6 7 Frozen foods 8 road, rail, sea

or air

A retailer 9 televisions 10 11

12 Buys Video cassette At/ through 13

recorders

 The executive desk

(office items and their use)

2.2.3. Reported speech - Past Perfect

A B C

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 1. I couldn’t answer the questions crashed his car.
2. I was hungry passed my driving test.
3. My mother was worried because I had got stuck in a traffic jam.
4. I was late flown in a plane before.
5. I was pleased because I hadn’t slept badly.
6. I was nervous during the flight revised for the exam.
7. My father was furious been in touch for a long time.
8. I was tired eaten all day.

1. Make sentences from the chart.

1. _______________________________________________________________
2. _______________________________________________________________
3. _______________________________________________________________
4. _______________________________________________________________
5. _______________________________________________________________
6. _______________________________________________________________
7. _______________________________________________________________
8. _______________________________________________________________

2. Past Simple or Past Perfect?

Complete the sentences. Put one verb in the Past Simple and one in the Past Perfect.

1. Lisa ________ (give) me a lift because I _____________ (miss) the bus.

2. I ___________ (thank) her for everything she __________(do)
3. When I got to the office, I ____________ (realize) that I __________(forget) to lock the front
door.
4. When they ____________(finish) their work, they _________( go) home.
5. I ______________ (call) you at 8.00, but you __________just _____(go) out.
6. I took my family to Paris last year. I ____________ (be) there as a student, so I
_______________(know) my way around.
7. When I _______________ (listen) to the news, I __________ (go) to bed.

3. Join these pairs sentences, using the conjunctions in brackets. Change one verb
into the Past Perfect.

1. I had a bath. I went to bed. (after)

After I’d a bath, I went to bed.
2. I read the letter. I threw it away. (then)
____________________________________________________________.
3. He passed his driving test. He bought a car. (as soon as)
____________________________________________________________.
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 4. I took the book back to the library. I finished reading it. (when)
____________________________________________________________.

5. I didn’t go to bed. I did my homework. (until)

____________________________________________________________.
6. I spent all my money. I went home.
____________________________________________________________.
 Reported statements and questions
-Reported statements

Sally went to see a landlady called Mrs Mawby about a flat. Now she is telling her friend, Paul
about it.
Report the sentences.

1. ‘The rent is £50 a week’

The landlady said the rent was £50 a week.

2. ‘It’s a quiet flat, and the neighbours are nice’.

Mrs. Mawby siad _____________________________________________.

3. ‘The rent includes gas and electricity’

She told me that ______________________________________________.

4. ‘I need £100 deposit’

Then said she ________________________________________________.

5. ‘I decorated the living room recently’.

She told me that _____________________________________________.

6. ‘Other people have been to see the flat’

She said ____________________________________________________.

7. ‘You’ll have to make up your5 mind soon’

She told me that _____________________________________________.

8. ‘The people before looked after it very well’

She said that ________________________________________________.

9. ‘I’ve replaced all the carpets’.

She told me that _____________________________________________.

10. ‘You can move in immediately’.

She told me that ______________________________________________.
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 11. I’ll give you a ring soon, I said.
I told Mrs. Mawby that _________________________________________.

 Reported commands

These are formed with the infinitive with to.

The verbs ask and tell are used to report commands but other verbs can be used as well according
to the meaning.

Sit down and be quiet!

He told/ordered them to sit down and be quiet.
Please can you give me a lift?
She asked him to give her a lift.

If I were you I’d see a doctor.

She advised me to see a doctor.

1. Read the newspaper article.

‘A marriage made in hell!’

This is how judge Margaret Pickles described the marriage of Patrick and Pauline Peters as she
ordered them to spend fourteen days in prison for rowing.

______________________

THE COUPLE only married six months ago and already they are famous for their rows. Neighbours
complained that they could hear them shouting from the bus stop six hundred yards away. Mrs. Iris Fish,
who lives opposite, said ‘First I asked them nicely to stop because my baby couldn’t get asleep, but they
didn’t. Then my husband knocked at their door and told them to stop, but still they didn’t. They threw a
chair at him out of the window. It just missed him! So that was it! We rang the police and asked them to
come immediately’.
Mr. and Mrs. Peters admitted they had been arguing. Mrs Peters said that she had accused Mr Peters of
wasting her money on drink and gambling. However, they denied throwing the chair.
The judge clearly did not believe them. She reminded them that they had already had two previous
warnings from the police and she told them that they would soon cool down in prison, especially as they
would be in separate prisons. She advised them to talk to a marriage guidance counsellor.
Mr. and Mrs. Fish and their baby are looking forward to some sleep!

Grammar questions
-Four of the sentences a-k are commands or requests.
Which are they? How are they reported in the text?
Which verbs are used to report them?
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-Underline the two sentences with told in the article.
Which is a reported request?

I asked them to stop making a noise.

She asked me if I knew the time.

-Say and tell are both used to report statements. How many other reporting verbs can you find in the
article?

 Reporting verbs

1. Which verb can be used to report the direct speech in the sentences below? Put a letter a – j in the
space provided.
tell ____ order ____ remind ____ beg _____ advise ____
ask ____ invite ____ warm ____ refuse ___ offer ____

a. ‘Please can you translate this sentences for me?’ Maria said to mark.
b. Don’t forget to send Aunt Maud a birthday card.’ Mary said to her son.
c. ‘Sign on the dotted line’, the postman said to me.
d. ‘Please come to our wedding,’ John said to his boss.
e. ‘Please, please, please marry me. I can’t live without you,’ John said to Moira.
f. ‘I’ll pay for the next round,’ Mark said.
g. ‘Don’t run round the edge of swimming pool or you’ll fall in’
h. ‘I won’t go to bed! Bobby said.
i. ‘You should talk to your solicitor,’ Ben said to Bill.
j. ‘take that chewing gum out of your mouth immediately!’ the teacher said to Joe.

3.1.1 Do’s and don’ts

(have (got) to)

Have / have got can express possession or action

e.g. I have my own business.
They have got test tomorrow.

Have/have got + infinitive express obligation

e.g. You have to study a lot. She has got to go now. She’s late to school.

Exercises
Write questions and negatives
I have to get up early.

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What time _____ you _______________ up?
I ______________________ up get early.

3.1.2 Job descriptions

(Matching business cards with the job descriptions)

3.1.3 Business Communication

 Presentations 1

Making an oral presentation using language cards

Suzi Capra wants to make a good presentation, so she has made a list of the things she wants to say.
Unfortunately, she has dropped all her language cards (a-j) on the floor. Help her to put them in the right
order by matching them with the cues (1-10).

Cues

1. THANK audience for coming

2. INTRODUCE myself
3. Give JOB title
4. Give TITLE of presentations
5. Give REASON
6. Give STRUCTURE
7. Give LENGTH
8. VISUAL AIDS I plan to use.
9. NO QUESDTIONS until the end-
10. START first part.

Language cards
a) I plan to show you some slides and a short video during my presentation.
b) So, first of all, let’s take a look at……
c) I’m very grateful that you could all come today.
d) I’m going to talk for about …….
e) If there is anything you would like to ask me, please would you wait until the end of the
presentation
f) My name is ……
g) Mt talk will be in four main parts.
h) The subject of my presentation today is …….
i) I’m the …….
j) I’m going to talk about this because…..

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3.2.1 Pronunciation, intonation and stress patterns

3.2.2 Business word building (Verb, person noun, general noun, adjective)

Fill in the missing words in the table. (See example)

Verb Person noun General noun Adjective

1 manage managerial
2 analysis
3 organizational
4 applicable
5 competitive
6 decisive
7 Investor -
8 production
9 regulatory
10 Informant
11 persuasion

3.2.3. Business word families

Underline the odd one out in each of these groups of basic business words. (See example)

1. a) firm b) company c) enterprise d) manager

2. a) plant b) factory c) office d) works
3. a) sell b) make c) produce d) manufacture
4. a) client b) customer c) consumer d) employee
5. a) salary b) research c) pay d) income
6. a) manager b) profit c) executive d) business person
7. a) export b) division c) section d) department
8. a) assistant b) desk c) deputy d) subordinate
9. a) timetable b) plan c) schedule d) market
10. a) staff b) personnel c) product d) workplace
11. a) choice b) option c) action d) alternative
12. a) discuss b) call c) phone d) ring

3.2.4. Sequencing words (Business travel)

3.2.5 Business qualities

 Personality adjectives (tidy, shy, self-confident, reliable, patient, demanding, nervous, ambitious,
relaxed, cautious, dynamic, efficient, punctual)

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Match the personality adjectives on the lefty (1-13) with the description on the right (a-m)

1. tidy a) works well, does not waste time

2. shy b) wants to have a top job
3. self-confident c) doesn’t get angry when he or she has to wait
4. reliable d) gets nervous when talking to people he or she doesn’t know
5. patient e) trustworthy, dependable
6. demanding f) thinks carefully before doing or deciding anything
7. nervous g) arrives on time
8. ambitious h) keeps desk, papers, files, etc in good order
9. relaxed i) clam, unstressed, unworried
10. cautious j) has a positive feeling about him or herself
11. dynamic k) makes other people work hard, often to a high standard
12. efficient l) afraid, does not have a lot of confidence
13. punctual m) energetic and (unusually) successful

THE END

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