TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D191/D193 - 007 10/29/2015

APPLICABLE MODEL:
LANIER - MP C401SP/MP C401SR
RICOH - MP C401SP/MP C401SR
SAVIN - MP C401SP/MP C401SR

SUBJECT: NEW APPLICATIONS FOR SMART OPERATION PANEL PHASE 2

GENERAL:
This bulletin is being issued to announce the following new applications for Smart Operation Panel Phase 2:
 ID Card Copy
 Scan to Folder Helper
 Conference Concierge
The applications that will be released are collectively called Single-Function Apps. These applications do not
add new functions to MFPs but instead, they are applications that provide users with a wizard format for
ease of use.

[SOP] CONFERENCECONCIERGE SOFTWARE VER. 1.1:

VERSION PART NUMBER PRODUCTION DATE

1.1 D1505530B June 2015 production

[SOP] IDCARDCOPY SOFTWARE VER. 1.2:

VERSION PART NUMBER PRODUCTION DATE

1.1 D1505531A 1st Mass Production

1.2 D1505531A June 2015

[SOP] SCANTOFOLDER HELPER SOFTWARE VER. 1.2:

VERSION PART NUMBER PRODUCTION DATE

1.1 D1505532B 1st Mass Production

1.2 D1505532B June 2015 production

Attached to this bulletin are two documents:

 Installing Single Function Apps
 Technical Reference for Single Function Apps

Copyright  2015 RICOH Americas Corporation. All rights reserved. Page 1 of 39

Tech Service Bulletin No. D191/D193 - 007

INSTALLING SINGLE-FUNCTION APPS

MFP/Printer Technical Service Department
Service and Support Center
Business Solutions Group
To install the Single-Function Apps, conduct the appropriate procedure(s) below:
1) Prepare SD Cards For Application, Firmware, And Java VM Updates And
Installations
2) Update the Smart Operation Panel Firmware
3) Update the Applications on the Smart Operation Panel
4) Update the MFP Firmware, Including Java VM
5) Install “SDKService” (Smart Operation Panel Application)
6) Install “Web Browser NX” (Smart Operation Panel Application)
7) Install the Single-Function Apps (Smart Operation Panel Application)

NOTE: “SDKService” and “Web Browser NX” are new modules for the Smart Operation Panel.
Currently, both applications are preinstalled on the Smart Operation Panel. However, there are still some
devices in the field that do not have these applications installed.

NOTE: Install “SDKService” and “Web Browser NX” in the correct order. “SDKService” and “Web
Browser NX” need to be installed on Smart Operation Panel, but “SDKService” must be installed before
“Web Browser NX” is installed. If “Web Browser NX” is accidentally installed before “SDKService” is
installed, the Smart Operation Panel application that uses “SmartSDK” cannot start up and an error
message will appear. If “Web Browser NX” is accidentally installed first, reinstall “SDKService” and “Web
Browser NX” in the correct order.

Target Firmware/Application Version

Smart Operation Panel Firmware Versions:
Firmware Type Version
D146/D147/D148/ D182/D183 D191/D193 D197/D198
D149/D150 /D184 /D199/D200
/D176/D177 /D201/D202
Cheetah System 1.37
Cheetah 1.37
System(China/Taiwan)
Announce 1.10
Banner 1.12
StateInfo 1.20
SimpleCopy 1.17
SimpleScan 1.13
LegacyUIData2nd* 1.01 -
LegacyUI 1.26
WebBrowser NX 1.401.0
SDKService 1.05.00
QRCodeforSDC 1.0.0
*It must not be installed on D176/D177.

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GW Firmware Version
Versions: Firmware D146 D148 D176/D177 D182/D183 D191/D193 D197/D198
Type /D147 /D149 /D184 /D199/D200
/D150 /D201/D202
SystemCopy 3.07 3.08 2.07 1.12 1.05 1.07
Web Support 2.05 1.04 2.02 2.01 2.00
NetworkDocBox 2.06 2.07 1.05 1.03 1.02 1.03
Network Support 12.89 12.89 13.63 14.28
Scanner 02.19 02.18 02.05 02.04 02.03 02.01.01
Printer 2.11 2.11 2.03 1.11 1.03 1.03
PCL 1.15 1.11 1.05 1.08 1.02 1.06
Fax 11.00.04 10.00.00 07.00.00 08.00.00 04.00.00 04.00.00
Java VM 11.25.04 11.24.02 12.04.09 12.06.01

1) PREPARE SD CARDS FOR APPLICATION, FIRMWARE, AND JAVA

VM UPDATES AND INSTALLATIONS
Two separate SD cards are required to conduct these procedures.
SD card for updating and installing Smart Operation Panel firmware and
applications, and GW firmware
1-1-1) Place the ZIP file for the Smart Operation Panel firmware (for example: 1501440T) in the root
directory.
1-1-2) Create an “app” folder and a “romdata” folder in the root directory of the SD card:

1-1-3) Place the Smart Operation Panel application into the “app” folder on the SD card. Please note that the
inclusion of “LegacyUIData2nd” depends on the device model.*
1-1-4) Place the GW firmware files—depending on the model—into the “romdata” folder on the SD card.

*All applications except “LegacyUIData” and “LegacyUIData2nd” can be placed in the “app” folder at the
same time.

SD card for updating the Java VM

1-2-1) Download the update module “Java VM v11 Update Tool”.
1-2-2) Unzip the file. Copy the whole “sdk” folder to the root of the SD card.

2) Update the Smart Operation Panel Firmware

2-1) Insert the SD Card into the SD Card slot of the Smart Operation Panel.
2-2) Log on to Recovery mode.
2-3) Select “update from sdcard” and push the “Home” button.
2-4) Select “CheetahSystem”, which is placed in the root directory and then push the “Home” button.
2-5) When the message “Continue Update” appears, push the “Home” button to start updating the version of
the Smart Operation Panel firmware.
2-6) When the message “Install from sdcard complete” appears, select “Reboot system now” and push the
“Home” button to restart the Smart Operation Panel.

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3) UPDATE THE APPLICATIONS ON THE SMART OPERATION PANEL

3-1) Go into screen service mode.
3-2) Uninstall “LegacyUIData”.** This step should only be performed on the model Met-C1abcde.
3-3) Insert the SD Card into the SD Card slot of the Smart Operation Panel.
3-4) Select “Applications”, press “Install”, and then push “Install from SD card”.
3-5) Press “Select all” and then push “Install”.
3-6) When the result of updating the application appears, confirm that it is the correct updated version and
then press and hold down “Panel reboot” button.

**Uninstallation can be conducted by navigating from “Applications” to “Install” and then pressing “Uninstall”
in screen service mode.

NOTE: The method of updating “LegacyUIData” differs between the Met-C1abcde and other models that
can have Smart Operation Panel installed. On the Met-C1abcde, a problem has been found in
“LegacyUIData”, so we have released “LegacyUIData2nd” for the Met-C1abcde to solve this issue.
Therefore, the method of updating “LegacyUIData” differs depending on the model.
D146/D147/D148/D149/D150:
1) Uninstall “LegacyUIData”
2) Install “LegacyUIData2nd”
Note: Do not reboot the Smart Operation Panel or the MFP between these steps.

Other models (D176/D177, D182/D183/D184, and D191/193):

Do not install “LegacyUIData2nd”. In addition, updating “LegacyUIData” is not necessary. If
“LegacyUIData” and LegacyUIData2nd are both accidentally installed, the following error message
will appear. In this case, delete “LegacyUIData2nd”.

4) UPDATE THE MFP FIRMWARE, INCLUDING JAVA VM

Update the MFP firmware
4-1-1) Turn off the device.
4-1-2) Insert the SD Card in the service slot of the MFP.
4-1-3) Turn on the device.
4-1-4) Wait until the update screen starts. When it appears, “Please Wait” will be displayed.
4-1-5) Check whether a program installation screen is displayed. That screen should appear when software
modules are loaded onto the SD card.
4-1-6) Select the module by using the module selection button or 10-key pad. The selected module will be
highlighted, and “Verify” and “Update” will be displayed.
4-1-7) Press the “Update” or “#” button, and perform the update.
4-1-8) During the firmware update, a “Firmware update/verification progress screen” will appear.
4-1-9) When the firmware update is finished, turn off the device and remove the SD card.
4-1-10) Turn on the device and check whether the machine is operating normally.

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Update the Java VM

4-2-1) If the boot priority application is set to the ESA application, switch to the Copy application.
4-2-2) Insert the SD Card that was previously prepared for updating the Java VM into the service slot, and
then turn on the device.
4-2-3) After booting Java VM, the application will start being updated. “Updating SDK/J” will appear in the
banner message of the panel display.
4-2-4) When the update is complete, “Update SDK/J done SUCCESS” will appear in the banner message of
the touchscreen display. Turn off the device and remove the SD card from the slot.
4-2-5) Reconfigure the heap size by selecting “Extended Feature Settings”, navigating to “Administrator
Tools”, and setting the value in “Heap/Stack Size Settings”.

NOTE: If only SmartSDK is updated, the heap size does not need to be reconfigured. However, if a
solution product is installed after updating SmartSDK, the heap size will need to be changed to the proper
value, as specified in the readme of each solution product.

5) INSTALL “SDKSERVICE” (SMART OPERATION PANEL

APPLICATION)
5-1) Go into Screen Service Mode.
5-2) Insert the SD Card into the SD Card slot of the Smart Operation Panel.
5-3) Select “Applications”, press “Install”, and then push “Install from SD card”.
5-4) Select only ““SDKService”” and press “Install”.
5-5) When the result of updating “SDKService” appears, confirm that it is the correct updated version and
then press and hold down the “Panel reboot” button.

6) INSTALL “WEB BROWSER NX” (SMART OPERATION PANEL

APPLICATION)
6-1) Go into Screen Service Mode.
6-2) Insert the SD Card into the SD Card slot of the Smart Operation Panel.
6-3) Select “Applications”, press “Install”, and then push “Install from SD card”.
6-4) Select only “Web Browser NX” and press “Install”.
6-5) When the result of updating “Web Browser NX” appears, confirm that it is the correct updated version
and then press and hold down the “Panel reboot” button.

7) INSTALL THE SINGLE-FUNCTION APPS (SMART OPERATION PANEL

APPLICATION)
7-1) Go into Screen Service Mode.
7-2) Insert the SD Card into the SD Card slot of the Smart Operation Panel.
7-3) Select “Applications”, press “Install”, and then push “Install from SD card”.
7-4) Select only the Single-Function Apps (Scan to Folder, ID Card Copy, and Conference Concierge) and
press “Install”.
7-5) When the result of installing the applications appears, confirm that it has been updated to the correct
version and then press and hold down the “Panel reboot” button.

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Tech Service Bulletin No. D191/D193 - 007

TECHNICAL REFERENCE FOR SINGLE FUNCTION APPS:

Single-
Function
Apps

MFP/Printer Technical Service Department

Service and Support Center
Business Solutions Group

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Contents

 Overview of Single-Function Apps

 ID Card Copy
 Scan to Folder Helper
 Conference Concierge
 Information Required for Troubleshooting

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Single-Function Apps

 Overview
A single-function app is an application that provides users with a
wizard format for configuring the user settings.

The following single-function apps have been released:

- ID Card Copy
- Scan to Folder Helper
- Conference Concierge

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ID Card Copy

 Overview
ID Card Copy can print the front and back of an ID card on one sheet
of paper (Letter/A4).

ID

ID

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ID Card Copy
 Using ID Card Copy
1) Open ID Card Copy.

Note: If the user is prohibited from using

the copy function, this application will not
be displayed on the home screen.

2) When ID Card Copy has started, touch the “Next” icon.

Note: The paper size is fixed to “A4” or “Letter”. The

paper size that is used depends on the destination of
the device.
- North America: 8.5 x 11 (Letter)
- Countries other than North America: A4

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ID Card Copy
3) Set the quantity and color. Then, start scanning the front of the ID
card. The default value of each setting can be configured by pushing
the Menu key on the Smart Operation Panel.

Notes:
- The quantity can be set from 1 to 999.
- On black-and-white copiers, the color
setting is not displayed.
Note:
The image will be changed depends on the paper size which
is supported by the device.
A3 devices A4 devices

A5
A5
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ID Card Copy

4) Scan the back of the ID card. The same settings that were used to
scan the front of the ID card will be used.

5) When scanning is finished, the following message will appear.

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ID Card Copy
 Setting the defaults
To configure the default settings, press ( ) and select “Set
Defaults”. After changing the default settings, the application needs
to be restarted for the settings to take affect.

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ID Card Copy

 Setting the defaults

Settings Default Note
Color Auto Color* “Auto Color”, “Full Color” or “B&W” can be selected. On B&W
copiers, “Auto Color” or “Full Color” is not displayed.
Page(s) 1 The number of copies can be specified.

The tray that feeds the paper is displayed. When a tray that
Paper Tray Tray 1 is not attached on the device is set as the default, Tray 1 will
be automatically used.
Restore Factory All settings can be reverted to the defaults by pressing this
Defaults - button. A confirmation message will not be displayed after
pressing this button.

*On B&W copiers, B&W is set and cannot be changed.

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ID Card Copy

 For users who are restricted from printing in color, if they try
to print, the following message will be displayed.

 Feeding an ID card by using ADF is not supported.

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Scan to Folder Helper

 Overview
This application provides users with a setup wizard for
registering the destination of documents that have been
scanned by using Scan to SMB.

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Scan to Folder Helper

 How to use Scan to Folder Helper
1) Open Scan to Folder Helper.

2) When Scan to Folder Helper has started, touch the “Next” icon.

Note: Scan to Folder Helper currently

does not support “Restrict Adding of User
Destinations (Scanner)” in “Extended
Security”.

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Scan to Folder Helper

3) An explanation regarding registering the destination when
conducting Scan to SMB is displayed. When “Print Destination
Information Sheet” is pressed, the procedure for how to configure the
computer to use the folder settings is printed out.

Notes:
The paper size of printing sheet depends on the
destination:
- North America: 8.5 x 11 (Letter)
- Countries other than North America: A4

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Scan to Folder Helper

4) Enter the IPv4 address or hostname of the destination into the textbox:
Notes:
- IPv6 is not available.
- “\\” can be omitted.
- Scan to Folder Helper currently does not support "Restrict
Adding of User Destinations (Scanner)" in "Extended Security".

Clicking these buttons button opens the operation

guide.

If the destination requires passing authentication:

If authentication fails to pass, an error
message will be displayed.

Clicking this button opens

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the operation guide.

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Scan to Folder Helper

5) When the folder is detected, the folder list is displayed. Select the
folder that you would like to set as a destination and press “Next”.

Notes:
- When selecting the folder, move to a lower-level directory.
- An arrow to move to the upper directory is displayed.
- Regardless of whether or not the user has the right to create a
folder, the application tries to create a temporary file in the
destination folder. The temporary file is created as a hidden file and
is automatically deleted after determining whether or not a folder
can be created.

6) Enter the name of the destination.

Note: Up to 8 characters can be entered in

the “Name” field.

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Scan to Folder Helper

 Which information is registered in the address book?:

Names Name The value that is entered in the “Name” field is automatically set.
Key Display The value that is entered in the “Name” field.
Registration No. Automatically set by the device.
Display Priority “05” is automatically selected.
Select Title “Frequent” is set on Title 1, 2, and 3.
Auth.Info Folder “Specify Other Auth. Info” is set.
Authentication
Login User Name The value that is entered in the ”Login User Name” field is automatically set.
Up to 64 characters can be used.
Login Password The value that is entered in the “Login Password” field is automatically set.
Up to 64 characters can be used.
Protection Use Name as “Destination” is selected.
Folder “SMB” is selected.
Path The value that is entered in the “Destination” field is automatically set.

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Scan to Folder Helper

7) When registering a user is successful, the following message will be
displayed. Pressing ”Exit” closes the application. To continue adding
destinations for specific users, press “Register Another”.

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Scan to Folder Helper

8) Open the Scanner application. The registered user will

appear.

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Conference Concierge

 Overview
This application provides users with printed materials for
conferences by using a wizard form. A4 devices are not
supported by this application.

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Conference Concierge
 How to use Conference Concierge
1) Open Conference Concierge.

Note:
When user code authentication is
enabled on the device, ID Card Copy and
Conference Concierge are not available.

2) When Conference Concierge has started, touch the “Next” icon.

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Conference Concierge

3) Select the finished image. Finished images that are not supported
on the device are not displayed.
Note: Finished image combination.
Options Sides Staple
Staple: Magazine Magazine 2 at Center
Stapleless: Magazine Magazine Unavailable
Staple: Top Left Both sides Top left
(Top to Bottom)
Both sides
(Top to Top)
Staple: 2 Both sides 2 at Top/2 at
(Top to Bottom) Left
Both sides
(Top to Top)
4) Set the side(s) to be printed on. 2 Sided Both sides Unavailable
(Top to Bottom)
Both sides
(Top to Top)

Notes:
- The paper size that is used depends on the destination of the device:
- Countries other than North America: A4 or A3
- North America: 8.5 x 11 or 11 x 17
- The finished image will change depending on the configuration.
- The direction in which the sides are printed will be the same as the
settings that were configured in Step 4, unless “Magazine” is selected
as “Sides”.
- If the device cannot print on both sides, “2 Sided (T to T)” and ”2
Sided (T to B)” will not be displayed.
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Conference Concierge

5) Place the document on the ADF and then select the orientation of
document.

Note: The finished image will change depending on the

configuration.

6) Configure the “Page Number” and “Stamp” settings.

Note: The finished image will change depending on the

configuration.

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Conference Concierge
When setting the position of the page number, it is automatically set
to “On”.
- Page Number: Select the position of the page number.

Note: The number format is “P Page Number”.

- Stamp: Select the position of the stamp and type of stamp.

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Conference Concierge
After setting the page number and stamp type and position, the
configuration is displayed.

7) Specify the quantity and color scheme.

Notes:
- The feeding tray and staple settings are decided depending on the sides,
orientation of the document, and the staple settings. For more information,
please refer to slide 11.
- The quantity can be set up to 1–999.
- If the device has only a B&W copier, the color settings will no be displayed.
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Conference Concierge
 Notes:
­ If the paper has not been set, the following message will be
displayed.

­ When setting the document on a flatbed scanner, the following

message will be displayed. After all of the pages have been
scanned, press “Finish Scn”.

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Conference Concierge

8) Start printing.

After printing is finished, the display will return to the following screen.

Note: Settings that were used in

the previous scan are stored in
the application.

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Conference Concierge
 Setting the defaults
Default settings can be configured in this application. When the application
starts, push the menu button and the “Set Defaults” option will appear. After
setting the default settings, close and reopen the application.

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Conference Concierge

 Setting the defaults

Settings Default Note
Original Orientation Horizontal Vertical and horizontal are available.
Original The following settings are available:
- 1 Sided
1 Sided
- 2 Sided (T to T)*
- 2 Sided (T to B)**
Quantity 1 From 1 to 999 can be set.

Color Auto Color*** “Auto Color”, “Full Color”, and “B&W” are available.
On B&W copiers, ”Auto Color” and ”Full Color” are
not displayed.
Restore Factory Defaults All settings can be reverted to the defaults by
- pressing this button. A confirmation message will not
be displayed after pressing this button.

*Top to top.
**Top to bottom.
***On B&W copiers, the default color setting is B&W.

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Conference Concierge
 Which tray is used to feed paper?
The tray that feeds paper is determined based on the following
conditions. If none of the conditions are met, an error message
will be appeared.

Sides Original Staple Tray

orientation
Magazine Any Any Select the tray that is set to A3/DLT landscape and regular
paper/recycled paper. If multiple trays meet this condition, the
tray that will be used is decided based on the order listed in slide
13.
Other than Please refer to the Select the tray that is set to A4/LT portrait and regular
Magazine next slide. paper/recycled paper. If multiple trays meet this condition, the
tray that will be used is decided based on the order listed in slide
13.
Please refer to the Select the tray that is set to A4/LT landscape and regular
next slide. paper/recycled paper. If multiple trays meet this condition, the
tray that will be used is decided based on the order listed in slide
13.

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Conference Concierge
 Tray and staple combinations
The following table shows the available combinations of side, original orientation, staple, and
tray that a document can be set to.
- If the configured document can be stapled as either horizontal or diagonal, diagonal is
given priority over horizontal.
- In the case where diagonal stapling is given priority, if A4 LEF and A4 SEF can be
selected, the A4 LEF tray should be selected.

Application Settings Results

Sides Original Staple Feeding Tray Staple
Orientation
A4 A4 A3 None Diagonal Horizontal 2 at Left 2 at Top 2 at
LEF SEF SEF Center
2 Sided Portrait None * *
(Top to
Top) * *
Top Left * *
* *
* *
2 ● ●
Landscape None * *
* *
Top Left * *
* *
* *
2 ● ●
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Conference Concierge

Application Settings Results

Sides Original Staple Feeding Tray Staple
Orientation
A4 A4 A3 None Diagonal Horizontal 2 at Left 2 at Top 2 at
LEF SEF SEF Center
2 Sided Portrait None * *
(Top to
Bottom) * *
Top Left * *
* *
* *
2 ● ●
Landscape None * *
* *
Top Left * *
* *
* *
2 ● ●
Magazine Portrait Magazine ● ●
Landscape Magazine ● ●

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Conference Concierge

 In what order are the trays searched?

The paper is fed from the tray that has the matching paper and meets
the condition of the selected tray:
­ LCT
­ In order from Tray 1

However, there are the following limitations:

• The prior tray setting is not saved.
• If the tray is forbidden from conducting double-sided printing, another tray might
be selected.
• A tray might be outside of the range of the Auto Select tray.

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Conference Concierge

 The following copy settings are fixed:

 Orientation: The orientation that is set at “Original orientation”
 Sort: On

 If color copying is forbidden, when a user tries to copy by using the

color, the following message will be displayed:

 A3 documents are not supported.

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Information Required for Troubleshooting

 Detailed description of the problem

 Procedure to reproduce the problem
 Versions of the installed applications and firmware*
 Logs obtained by using the log-storing function**
 SMC of the GW controller

*The version list is available by going to “Screen Features”, navigating to “Screen

Device Settings Information”, and selecting “Software Version List”.

**If the log-storing function cannot be used, obtain mmesg logs “14346” and
“14348” by using RLogTool.

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