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Outlook Issues BraintreeNotes

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4 views

Outlook Issues BraintreeNotes

Uploaded by

dlock793
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Outlook Issues

If Outlook is not opening


Remove Hanging Outlook Processes:

Sometimes, Outlook processes linger even after you close the application.
Open the Windows Task Manager (press Ctrl + Sft + Esc or right-click the
taskbar and choose "Start Task Manager"). Look for all OUTLOOK.EXE
processes and end them.

1. Start Outlook in Safe Mode:

Launch Outlook without add-ins and customization files. Hold the Ctrl
key while clicking on the Outlook icon, or run outlook.exe /safe from the
command line.

2. Disable Outlook Add-ins:

If the issue started recently, disable recently installed add-ins one by


one. Close Outlook after each change to identify the problematic add-
in.

File > Options > Add-ins > Manage > (COM Add-in) Go >
Disable/untick all the addins then Click OK

3. Close All Open Programs and Applications:

Sometimes conflicts with other software can cause Outlook to freeze.


Close any other open programs and try again.

4. Repair Your Outlook Data Files:

Use the Inbox Repair Tool (SCANPST.EXE) to fix corrupted data files
(PST)

Delete the .ost file

5. Run the Command: In the “Open” box, type Outlook.exe /resetnavpane and
hit OK.

This command resets the navigation pane in Outlook, which can resolve issues
related to navigation, profile corruption, or startup problems.

Not able to Login to Server

Outlook Issues 1
1. Check for manual email configuration.

a. Check for email server address and port numbers

b. Check for any spelling errors

2. Password might be expired. Change/Reset the password.

Not able to connect to email server

1. Check network connection

2. Check for manual configuration of Outlook

a. Go to File > Account Settings > Server Settings > Change the
necessary address

3. Check for work offline settings. Go to Send and Receive > Work Offline

4. Email server might have some problem

Outlook Profile is corrupted


1. Go to Control Panel > Mail > Profiles > Remove Outlook Profile

2. Then Re-configure the outlook as usual.

Mail Synchronization issue


1. Check Network issue

2. Check Work Offline

3. Check manual configuration of account

4. Mailbox Storage

a. Create a PST file and export old mails into it.

b. Create Auto Archiving. Go to File > Options > Advance > Auto Archive
setting

c. For Manual archive: Go to File > Tools > Cleanup old Items > Archive

d. Request to increase the mailbox size

Pop-up
1. Go to File > Options > Mail > Enable Popup

Outlook Folder is not showing

Outlook Issues 2
Re-build the search Index

Go to File > Options > Search > Index Option > Advance > Rebuild Index

Outlook Corrupted (OST or PST corruption)

OST
You can find the OST file by going to :

C drive > Users > Username > Appdata (hidden) > Local > Microsoft >
Outlook

Path: C:\Users\username\AppData\Local\Microsoft\Outlook

You can repair the OST file renaming it or deleting it. Deleting the OST file will
re-create the file again because of IMAP protocol.

PST
Repairing PST / .pst file is done through a repairing tool. It can be a third party
or built-in tool provided by Microsoft.

You can find it by going to :

C:\Program Files\Microsoft Office\root\Office16\scanpst.exe

[email protected]

Braintree.sep@1234

9124984028

Outlook Issues 3

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