TABLE OF CONTENTS

1. DEFINTIONS 3
2. APPLICABILITY 4
2.1. GENERAL
2.2. CHARTER OPERATIONS
2.3. CODE SHARES
2.4. OVERRIDING LAW
2.5. CONDITIONS PREVAIL OVER REGULATIONS
2.6. MODIFICATION BY THIRD PARTY
3. TICKETS 7
3.1. GENERAL PROVISIONS
3.2. PERIOD OF VALIDITY
3.3. COUPON SEQUENCE AND USE
3.4. BREAK OF JOURNEY
3.5. NAME AND ADDRESS OF CARRIER
4. FARES AND CHARGES 11
4.1. FARES
4.2. TAXES, FEES AND CHARGES
4.3. CURRENCY
5. RESERVATIONS 11
5.1. RESERVING YOUR TICKET
5.2. TICKETING TIME LIMITS
5.3. PERSONAL DATA
5.4. SEATING
5.5. RECONFIRMATION OF RESERVATIONS
5.6. CANCELLATION OF ONWARD RESERVATIONS
5.7. IDENTITY OF AIR CARRIAGE CONTRACTOR
6. CHECK-IN AND BOARDING 14
7. RIGHT TO REFUSE CARRIAGE / SPECIAL ASSISTANCE PASSENGERS 14
7.1. RIGHT TO REFUSE CARRIAGE
7.2. SPECIAL ASSISTANCE
7.3. CHILDREN
7.4. EXPECTANT MOTHERS AND NEWBORN CHILDREN
7.5. MEDICAL EXPENSES
8. BAGGAGE 19
8.1. FREE BAGGAGE ALLOWANCE
8.2. EXCESS BAGGAGE
8.3. EXCESS VALUATION DECLARATION
8.4. ITEMS UNACCEPTABLE AS BAGGAGE
8.5. RIGHT TO REFUSE CARRIAGE
8.6. RIGHT OF SEARCH
8.7. CHECKED BAGGAGE
8.8. UNCHECKED BAGGAGE
8.9. COLLECTION AND DELIVERY OF CHECKED BAGGAGE AND UNCLAIMED PROPERTY
8.10. ANIMALS
8.11. ITEMS REMOVED BY AIRPORT SECURITY PERSONNEL
9. SCHEDULES, DELAYS, CANCELLATIONS 24
9.1. SCHEDULES
9.2. CANCELLATION, REROUTING, DELAYS, ETC
9.3. PRIORITIES IN THE EVENT OF DENIED BOARDING
9.4. COMPENSATION FOR DENIED BOARDING DUE TO OVERBOOKING
10. REFUNDS 26
10.1. GENERAL
10.2. INVOLUNTARY REFUNDS
10.3. VOLUNTARY REFUNDS
10.4. REFUND/REPLACEMENT OF LOST TICKET
10.5. RIGHT TO REFUSE REFUND
10.6. CURRENCY
10.7. BY WHOM TICKET REFUNDABLE
10.8. CREDIT CARD CHARGES
11. CONDUCT ABOARD AIRCRAFT AND ON THE GROUND 28
11.1. GENERAL
11.2. PAYMENT OF DIVERSION COSTS
11.3. ELECTRONIC DEVICES
12. ADDITIONAL SERVICES AND COMMUNICATION 30
12.1. ADDITIONAL SERVICES AND THIRD PARTY SERVICES
12.2. IFE AND ONAIR COMMUNICATIONS SYSTEMS AND INFLIGHT MEALS
13. ADMINISTRATIVE FORMALITES 31
13.1. GENERAL

pg. 1
13.2. TRAVEL DOCUMENTS
13.3. REFUSAL OF ENTRY
13.4. PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC.
13.5. CUSTOMS INSPECTION
13.6. SECURITY INSPECTION
14. SUCCESSIVE CARRIERS 32
15. LIABILITY FOR DAMAGE 33
15.1. APPLICABLE RULES
15.2. LIABILITY PROVISIONS
15.3. DEATH OF OR INJURY TO PASSENGERS
15.4. BAGGAGE
15.5. GENERAL
16. TIME LIMITATION ON CLAIMS AND ACTIONS 36
16.1. NOTICE OF CLAIMS
16.2. LIMITATION OF ACTIONS
16.3. SETTLEMENT OF CLAIMS
17. APPLICABLE LAW AND JURISDICTION 36
18. OUR REGULATIONS 36
19. INTERPRETATION 37

pg. 2
 General Conditions
of Carriage for Oman Air

Important notice for passengers: click here for important

information and notices that form part of our applicable General
Conditions of Carriage

1. Definitions
As you read these conditions, please note that:

"WE", "OUR" "OURSELVES" and "US means Oman Air (SAOC), having
its registered office at P.O. Box 58, Sultanate of Oman

"YOU", "YOUR" and "YOURSELF" means any person, except members of

the crew, carried or to be carried in an aircraft pursuant to a Ticket (See
also definition for “Passenger”).

"AGREED STOPPING PLACES" means those places, except the place of

departure and the place of destination, set out in the Ticket or shown in
our timetables as scheduled stopping places on your route.

"AIR CARRIAGE CONTRACTOR" means the carrier, which concludes a

contract of carriage with a passenger or, where the contract comprises a
package, the tour operator. Any Ticket seller shall also be deemed Air
Carriage Contractor.

"AIRLINE DESIGNATOR CODE" means the two-characters or three

letters, which identify particular air carriers. Our Airline Designator Code
is “WY”.

"AUTHORISED AGENT" means a passenger sales agent who has been

appointed by us to represent us in the sale of air transportation on our
services and, when authorised, on the services of other carriers.

"BAGGAGE" means your personal property accompanying you in

connection with your trip. Unless otherwise specified, it consists of both
your Checked and Unchecked Baggage

"BAGGAGE CHECK" means the portion of the Ticket, which relates to

the carriage of your Checked Baggage.

"BAGGAGE IDENTIFICATION TAG" means a document issued solely for

identification of Checked Baggage.

"CARRIER" means an air carrier (other than ourselves), whose Airline

Designator Code appears on your Ticket or on a Conjunction Ticket.

pg. 3
"CHECKED BAGGAGE" means Baggage of which we take custody and
for which we have issued a Baggage Check.

"CHECK-IN DEADLINE" means the time limit specified by the airline by

which you must have completed check-in formalities and received your
boarding pass.

"CONDITIONS OF CARRIAGE" means these conditions of carriage,

"CONDITIONS OF CONTRACT" means those statements contained in or

delivered with your Ticket or Itinerary/Receipt, identified as such and
which incorporate by reference, these Conditions of Carriage and
notices.

"CONJUNCTION TICKET" means a Ticket issued to you with relation to

another Ticket, which together constitute a single contract of carriage.

"CONVENTION" means whichever of the following instruments are

applicable:

The Convention for the Unification of Certain Rules Relating to

International Carriage by Air, signed at Warsaw, 12 October 1929
(hereinafter referred to as the Warsaw Convention);

The Warsaw Convention as amended at The Hague on 28 September

1955;
The Warsaw Convention as amended by Additional Protocol No. 1 of
Montreal (1975);

The Warsaw Convention as amended at The Hague and by Additional

Protocol No. 2 of Montreal (1975);

The Warsaw Convention as amended at The Hague and by Additional

Protocol No. 4 of Montreal (1975);

Guadalajara supplementary Convention (1961) (Guadalajara) and The

Montreal Convention (1999);

"COUPON" means both a paper Flight Coupon and an Electronic

Coupon, each of which entitles the named Passenger to travel on the
particular flight identified on it.

"DAMAGE" means death, wounding or bodily injury to a Passenger

caused by an accident/incident on board an aircraft or during the
operation of, embarking or disembarking the aircraft, or loss, partial loss
or other damage to Baggage during carriage by air. Damage also includes
damage occasioned to Passengers or Baggage by delay in the carriage by
air..

"DAYS" mean calendar days, including all seven days of the week;
provided that, for the purpose of notification, the day upon which notice
pg. 4
is dispatched shall not be counted; and provided further that for
purposes of determining duration of validity of a Ticket, the day upon
which the Ticket is issued, or the flight commenced shall not be
counted.

"ELECTRONIC COUPON" means an electronic flight coupon or other

value document held in our database.

"ELECTRONIC TICKET" means the Itinerary/Receipt issued by us or on

our behalf, the Electronic Coupons and, if applicable, a boarding
document.

"EU" means the European Union.

"FLIGHT COUPON" means that portion of the Ticket that bears the
notation “good for passage”, or in the case of an Electronic Ticket, the
Electronic Coupon, and indicates the particular places between which
you are entitled to be carried.

"FORCE MAJEURE" means unusual and unforeseeable circumstances

beyond your control, the consequences of which could not have been
avoided even if all due care had been exercised (for example,
bereavement).

"IFE" means in-flight entertainment.

"ITINERARY/RECEIPT" means a document or documents we issue to

Passengers travelling on Electronic Tickets that contains the passenger
name, flight information and notices.

"PASSENGER" means any person, except members of the crew, carried

or to be carried in an aircraft pursuant to a Ticket. (See also definition
for “you”, “your” and “yourself”).

"PASSENGER COUPON" or "PASSENGER RECEIPT" means that portion

of the Ticket issued by us or on our behalf, which is so marked and
which ultimately is to be retained by you.

"SDR'/"SPECIAL DRAWING RIGHTS" means an international unit of

account, defined by the International Monetary Fund, based upon the
values of several leading currencies. The currency values of the Special
Drawing Right fluctuate and are re-calculated each banking day. These
values are known to most commercial bankers and are reported regularly
in leading financial journals.

"SPECIAL ASSISTANCE PASSENGER" means Passengers who are

unaccompanied children, incapacitated persons, pregnant women,
persons with illness or other people requiring special assistance, carried
or to be carried in an aircraft pursuant to a Ticket.

pg. 5
"STOPOVER" means a scheduled stop on your journey of 24 hours or
more, at Agreed Stopping Places.

"TARIFF" means the published fares, charges and/or related conditions

of carriage of an airline filed, where required, with the appropriate
authorities.

"TICKET" means either the document entitled “Passenger Ticket and

Baggage Check” or the Electronic Ticket, in each case issued by us or on
our behalf, and which includes the Conditions of Contract, notices and
Coupons.

"UNCHECKED BAGGAGE" means any of your Baggage other than

Checked Baggage.

2. Applicability
2.1. GENERAL
These Conditions of Carriage form part of your contract of carriage with
us and apply to the carriage we provide to you on those flights, or flight
segments, where our name or Airline Designator Code is indicated in the
carrier box of the Ticket for that flight or flight segment.

2.2. CHARTER OPERATIONS

If carriage is performed pursuant to a charter agreement, these
Conditions of Carriage apply only to the extent they are incorporated, by
reference or otherwise, in the charter agreement or the Ticket.

2.3. CODE SHARES

On some services we may have arrangements with other carriers known
as “Code Shares”. This means that even if you have a reservation with
us and hold a ticket where our name or airline designator code is
indicated as the carrier, another carrier may operate the aircraft. If such
arrangements apply we will advise you of the carrier operating the
aircraft as specified in Article 5.7.

2.4. OVERRIDING LAW

These Conditions of Carriage are applicable unless they are inconsistent
with our Tariffs or applicable law in which event such Tariffs or laws
shall prevail.
If any provision of these Conditions of Carriage is invalid under any
applicable law, the other provisions shall nevertheless remain valid.

2.5. CONDITIONS PREVAIL OVER REGULATIONS

Except as provided in these Conditions of Carriage, in the event of
inconsistency between these Conditions of Carriage and any other

pg. 6
regulations (see Article 18) dealing with particular subjects, these
Conditions of Carriage shall prevail.

2.6. MODIFICATION BY THIRD PARTY

None of our Authorised Agents, employees or other representatives have
any authority to modify or waive any provision of these Conditions of
Carriage.

3. Tickets
3.1. GENERAL PROVISIONS
3.1.1. We will provide carriage only to the Passenger named in the Ticket,
and you may be required to produce appropriate identification.

3.1.2. The Ticket which provides for air travel for our services constitutes
prima facie evidence of the Conditions of Carriage between us and you as
named in the ticket and incorporates by reference all of these Conditions
of Carriage as a contractual matter.

3.1.3. A ticket is not transferable except as may be expressly stated

otherwise in locally applicable laws. If presented by any person other
than the one named thereon, the ticket shall be seized and forfeited.

Further, if a Ticket were to be used by any person other than the person
entitled to be carried, with or without the knowledge and/or consent of
the person entitled to be carried, we are not liable for the death or injury
to or delay in the carriage of such person or for the destruction, loss or
damage to or delay in the carriage of such person's baggage or other
personal property arising from or in connection with such use.

3.1.4. Some Tickets are sold at discounted fares, which may be partially
or completely non-refundable. You should choose the fare best suited to
your needs. You may also wish to ensure that you have appropriate
insurance to cover instances where you have to cancel your Ticket. Many
special fares are valid only on the dates and for the flights shown on the
ticket and may not be changed, or may only be changed upon payment of
an additional fee.

3.1.5. If you have a Ticket, as described in 3.1.4 above, which is

completely unused, and you are prevented from travelling due to Force
Majeure, provided that you promptly advise us and furnish evidence of
such Force Majeure, we will provide you with a credit of the non-
refundable amount of the fare, for future travel on us, subject to
deduction of a reasonable administration fee.

3.1.6. The Ticket is and remains at all times the property of the issuing
carrier and may be subject to seizure by the carrier (cfr. Articles 3.1.3,
10.5.3. and 13.2).

pg. 7
3.1.7. Except in the case of an Electronic Ticket, you shall not be entitled
to be carried on a flight unless you present a valid Ticket duly issued in
accordance with our regulations and containing the Flight Coupon for
that flight and all other unused Flight Coupons and the Passenger
Coupon. In addition, you shall not be entitled to be carried if the Ticket
presented is mutilated or if it has been altered otherwise than by our
Authorised Agent. In the case of an Electronic Ticket, you shall not be
entitled to be carried on a flight unless you provide positive identification
and a valid Electronic Ticket has been duly issued in your name.

3.1.8. (a) In case of loss or mutilation of a Ticket (or part of it) by you or
non-presentation of a Ticket containing the Passenger Coupon and all
unused Flight Coupons, we will replace such Ticket (or part of it), upon
your request and upon the strict condition that the ticket was originally
issued by us, by issuing a new Ticket, provided there is evidence, readily
ascertainable at the time, that a Ticket valid for the flight(s) in question
was duly issued and that you sign an agreement to reimburse us for any
costs and losses, up to the value of the original ticket, which are
necessarily and reasonably incurred by us or another Carrier for misuse
of the Ticket. We will not claim reimbursement from you for any such
losses, which result from our own negligence. The issuing Carrier may
charge an administration fee for this service, unless the loss or
mutilation was due to the negligence of the issuing Carrier, or its agent.

(b) Where such evidence is not available or you do not sign such an
agreement, the Carrier issuing the new Ticket may require you to pay up
to the full Ticket price for a replacement Ticket. The replaced ticket will
be subject to a refund minus the applicable administration fee, if and
when the original issuing Carrier is satisfied that such Ticket has not
been used before the expiry of its validity. If upon finding the original
Ticket before the expiry of its validity, you surrender it to the Carrier
issuing the new Ticket, the foregoing refund will be processed at the
time.

3.1.9. A Ticket is valuable and you should take appropriate measures to

safeguard it and ensure it is not lost, damaged or stolen.

3.2. PERIOD OF VALIDITY

3.2.1. Except as otherwise provided in the Ticket, in these Conditions of
Carriage, or in applicable Tariffs (which may limit the validity of a Ticket,
in which case the limitation will be shown on the Ticket), a Ticket is valid
for (a) one year from the date of issue; or (b) subject to the first travel
occurring within one year from the date of issue, one year from the date
of first travel under the Ticket, whichever is longer.

3.2.2. When you are prevented from travelling within the period of
validity of the Ticket because at the time you request reservations we are
unable to confirm a reservation, the validity of such Ticket will be

pg. 8
extended, or you may be entitled to a refund in accordance with Article
10.

3.2.3. If after having commenced your journey, you are prevented from
travelling within the period of validity of the Ticket by reason of illness,
we may extend the period of validity of your Ticket until the date when
you become fit to travel or until our first flight after such date, from the
point where the journey is resumed on which space is available in the
class of service for which the fare has been paid. A medical certificate
must attest to such illness. When the flight coupons remaining in the
Ticket, or in the case of an Electronic Ticket, the electronic coupon,
involve one or more Stopovers, the validity of such Ticket may be
extended for not more than three months from the date shown on such
certificate. In such circumstances, we will similarly extend the period of
validity of Tickets of other members of your immediate family
accompanying you.

3.2.4. In the event of death of a Passenger during his or her journey, the
Tickets of the persons accompanying the Passenger may be modified by
waiving the minimum stay or extending the validity. In the event of a
death in the immediate family of a Passenger who has commenced his or
her travel, the Passenger’s Ticket and those of his or her immediate
family accompanying the Passenger may be likewise modified. Such
modification will be made upon receipt of a valid death certificate. Any
extension of validity shall be no longer than forty-five (45) days from the
date of death and the requested booking shall be subject to seat
availability.

3.3. COUPON SEQUENCE AND USE

3.3.1. The Ticket you have purchased is valid only for the transportation
as shown on the Ticket, from the place of departure via any Agreed
Stopping Places to the final destination. The fare you have paid is based
upon our Tariff and is for the transportation as shown on the Ticket. It
forms an essential part of our contract with you. The Ticket will not be
honoured and will lose its validity if all the Coupons are not used in the
sequence provided in the Ticket.

3.3.2. Should you wish to change any aspect of your transportation you
must contact us in advance. The fare for your new transportation will be
calculated and you will be given the option of accepting the new price or
maintaining your original transportation as ticketed. Should you be
required to change any aspect of your transportation due to Force
Majeure, you must contact us as soon as practicable and we will use
reasonable efforts to transport you to your next Stopover or final
destination, without recalculation of the fare.

3.3.3. Should you change your transportation without our agreement, we

will assess the correct price for your actual travel. You will have to pay
any difference between the price you have paid and the total price
pg. 9
applicable for your revised transportation. We will refund the difference
if the new price is lower but otherwise your unused Coupons have no
value.

3.3.4. Please be aware that while some types of changes will not result in
a change of fare, others, such as changing the place of departure (for
example, if you do not fly the first segment) or reversing the direction you
travel, can result in an increase in price. Many fares are valid only on
the dates and for the flights shown on the Ticket and may not be
changed at all, or only upon payment of an additional fee.

3.3.5. Each Flight Coupon contained in your Ticket will be accepted for
carriage in the class of service on the date and flight for which space has
been reserved. When a Ticket is originally issued without a reservation
being specified, space may be later reserved subject to our Tariff and the
availability of space on the flight requested.

3.3.6. Please be advised that in the event you do not show up for any
flight without advising us in advance, we may cancel your return or
onward reservations. However, if you do advise us in advance, we will
not cancel your subsequent flight reservations.

3.4. BREAK OF JOURNEY

Stopovers are only allowed if agreed with us prior to the beginning of the
carriage and reflected in the Ticket. You may arrange to break your
journey during your ticket's period of validity at any of the Agreed
Stopping Places, provided this is permitted by the local regulations, our
timetable and as per the fare rules relating to your ticket.

3.5. NAME AND ADDRESS OF CARRIER

Our name may be abbreviated to our Airline Designator Code (which is
WY), or otherwise, in the Ticket. Our address and telephone contact
details at our principal place of incorporation are as follows:

Oman Air (SAOC)

Muscat International Airport
Po Box 58
PC 111
Muscat, Sultanate of Oman

Tel: + 968 24531111 (Call Centre)

Details of Customer Relations contact details are available on our website

www.omanair.com.

pg. 10
4. Fares and charges
4.1. FARES
Fares apply only for carriage from the airport at the point of origin to the
airport at the point of destination, unless otherwise expressly stated.
Fares do not include ground transport service between airport and
between airports and town terminals. Your fare will be calculated in
accordance with our Tariff in effect on the date of payment of your ticket
for travel on the specific dates and itinerary shown on it. Should you
change your itinerary or dates of travel, this may impact the fare to be
paid. The fare rules applicable to your ticket at the time of payment for
your ticket shall also apply.

4.2. TAXES, FEES AND CHARGES

Subject to any applicable law to the contrary, applicable taxes, fees and
charges imposed by government or other authority, or by the operator of
an airport, shall be payable by you. At the time you purchase your
Ticket, you will be advised of taxes, fees and charges not included in the
fare, most of which will normally be shown separately on the Ticket. The
taxes, fees and charges imposed on air travel are constantly changing
and can be imposed after the date of Ticket issuance. If there is an
increase in a tax, fee or charge shown on the Ticket, we will contact you
using your contact details. If we are unable to contact you, we will
inform you of any applicable fare surcharge at check-in and you will be
required to pay it. In the event any taxes, fees or charges which you
have paid to us at the time of Ticket issuance are abolished or reduced
such that they no longer apply to you, or a lesser amount is due, you will
be entitled to claim a refund if the authorities or entities who received the
taxes, fees or charges make a respective refund to us. The fare rules
applicable to your ticket at the time of payment for your ticket shall also
apply.

4.3. CURRENCY
Fares, taxes, fees and charges are payable in the currency of the country
in which the Ticket is issued, unless another currency is indicated by us
or our Authorised Agent at or before the time payment is made (for
example, because of the non-convertibility of the local currency). We
may, at our discretion, accept payment in another currency. Tickets
purchased via the Oman Air website will be payable in the currency
indicated or, if applicable, selected on the website when booked.

5. Reservations
5.1. RESERVING YOUR TICKET
5.1.1. We or our Authorised Agent will record your reservation(s). Upon
request we will provide you with written confirmation of your
reservation(s).

pg. 11
5.1.2. Certain fares have conditions, which limit or exclude your right to
change or cancel reservations. Any restrictions will depend on the type
of fare purchased. The applicable fare rules will be advised to you prior
to concluding your booking. The fare rules will apply without prejudice
to any rights afforded to you under the Convention or other applicable
laws.

5.1.3 We shall not be liable or our liability may be limited in respect of

errors in any of our timetables, schedules, departure times or fares
which are provided to you by our Authorized Agent or any other third
party.

5.2. TICKETING TIME LIMITS

If you have not paid for the Ticket prior to the specified ticketing time
limit, as advised by us or our Authorised Agent, we may cancel your
reservation.

5.3. PERSONAL DATA

5.3.1. You recognise that personal data has been given to us for the
purposes of: making a reservation, purchasing a Ticket, obtaining
ancillary services, facilitating immigration and entry procedures,
ensuring security, safety, health, administrative and legal purposes and
making available such data to the relevant government authorities. For
these purposes, you authorise us to retain and use such data and to
transmit it to our own offices, Authorised Agents, government agencies,
other Carriers or the providers of the above-mentioned services and you
agree that we shall not be liable to you for transmitting such information
to those entities for such purposes. You recognize that by providing us
with any personal data of any nature that data may be processed by us.
You recognize that we may transfer your personal data to other countries
which may not have the same level of data protection. Lastly, we may
monitor and/or record your telephone conversations with us to monitor
our service delivery, for training purposes and/or for the purposes of
preventing or detecting fraud.

5.3.2. If your flight is inbound to the US or overflies US territory, please

be informed that the Transportation Security Administration (TSA)
requires you to provide your full name, date of birth, and gender for the
purpose of watch list screening, under the authority of 49 U.S.C. section
114, the Intelligence Reform and Terrorism Prevention Act of 2004 and
49 C.F.R parts 1540 and 1560. You may also provide your Redress
Number, if available. Failure to provide your full name, date of birth,
and gender may result in denial of transport or denial of authority to
enter the boarding area. TSA may share information you provide with
law enforcement or intelligence agencies or others under its published
system of records notice. For more on TSA privacy policies, or to review
the system of records notice and the privacy impact assessment, please
see the TSA Web site at www.tsa.gov.

pg. 12
5.4. SEATING

5.4.1 We will endeavour to honour advance seating requests. However,

we cannot guarantee any particular seat. We reserve the right to assign
or reassign seats at any time, even after boarding of the aircraft. This
may be necessary for operational, regulation compliance, safety or
security reasons. This provision applies to the extent that it does not
conflict with any rights afforded to disabled passengers or passengers
with reduced mobility, as set out under any applicable laws.

5.4.2 On board your flight you must be able to comfortably fit in your
seat with the arm rests down and be able to buckle your seat belt with
the use of one extension if necessary. If you are unable to do this and we
are unable to accommodate you otherwise, you will have to purchase a
second seat or upgrade (subject to their being other seats available).
Details of the size of seats on our fleet can be obtained from us.

5.5. RECONFIRMATION OF RESERVATIONS

5.5.1. Onward or return reservations may be subject to the requirement
to reconfirm the reservations within specified time limits. We will advise
you when we require reconfirmation, and how and where it should be
done. If it is required and you fail to reconfirm, we may cancel your
onward or return reservations. However, if you advise us you still wish
to travel and if there is space on the flight, we will reinstate your
reservations and transport you. If there is no space on the flight we will
use reasonable efforts to transport you to your next or final destination.

5.5.2. You should check the reconfirmation requirements of any other

Carriers involved in your journey with them. Where it is required, you
must reconfirm with the Carrier whose code appears for the flight in
question on the Ticket.

5.6. CANCELLATION OF ONWARD RESERVATIONS

Please note if you do not advise us in advance we may cancel your return
or onward reservations if you do not check-in for any flight or; if having
checked-in, you fail to present yourself at the boarding gate with your
boarding pass within the time limit specified by us at check-in. However,
if you do advise us of your intention not to use any part of your
reservation before the Check-in Deadline for the relevant flight or, if
having checked-in, before closing of the boarding gate, we will not cancel
your subsequent flight reservations.

5.7. IDENTITY OF AIR CARRIAGE CONTRACTOR

Upon reservation, the Air Carriage Contractor will inform you of the
identity of the operating air carrier or carriers. When the identity of the
operating air carrier is not yet known at the time of reservation, the Air
Carriage Contractor will provide you as soon as possible with this
information and at the latest at check-in. In case the Air Carriage
pg. 13
Contractor changes after reservation, you will be informed thereof at the
latest at the check-in.

6. Check-in and boarding

6.1. Check-in deadlines are different at every airport and we require from
you to inform yourself about these Check-in Deadlines and honour
them. Full details are available on our website.

Your journey will be smoother if you allow yourself ample time to comply
with the Check-in Deadlines. We reserve the right to cancel your
reservation if you do not comply with the Check-in Deadlines. We or our
Authorised Agents will advise you of the Check-in Deadline for your first
flight on us. For any subsequent flights in your journey, you should
inform yourself of the Check-in Deadlines. Check-in Deadlines for our
flights can be found in our timetable or may be obtained from us or our
Authorised Agent.

6.2. You must be present at the boarding gate not later than the time
specified by us when you check-in. If you fail to do this you will be
classed a “no-show” and a charge shall be payable by you for failing to
use space for which you made a reservation. In such event please
contact us for details of the applicable charge.

6.3. If you have checked-in and then decide not to fly without valid
reason and as a result the aircraft is delayed, we reserve the right to
claim any costs we reasonably incur as a result of that delay. We may
offset the value of any unused portion of your Ticket against any such
costs.

6.4. We may cancel the space reserved for you if you fail to arrive at the
boarding gate in time or arrive but we refuse to allow you to board in
accordance with any provision of these Conditions of Carriage.

6.5. We have the right to utilize the seat not utilized by you if you fail to
use your reservation and we shall be under no obligation to account to
you for any fare paid by passenger utilizing that seat.

6.6. We will not be liable to you for any loss or expense incurred by you
due to your failure to comply with the provisions of this Article.

7. Right to refuse carriage/special assistance passengers

7.1. RIGHT TO REFUSE CARRIAGE
In the reasonable exercise of our discretion, we may refuse to carry you
or your Baggage if we have notified you in writing that we would not at
any time after the date of such notice carry you on our flights. We may
also refuse to carry you or your Baggage if one or more of the following
have occurred or we reasonably believe may occur:

pg. 14
7.1.1. Such action is necessary in order to comply with any applicable
government laws, regulations, or orders;

7.1.2. The carriage of you or your Baggage may endanger or affect the
safety of the aircraft or the safety, health or comfort of other passengers
or crew;

7.1.3. Your mental or physical state, including any sign of impairment

from alcohol or drugs, presents a hazard or risk to yourself, to
passengers, to crew, or to property;

7.1.4. You are in unlawful possession of drugs;

7.1.5 you have refused to submit you or your Baggage to a security

check or having submitted to such a check, you fail to provide
satisfactory answers to security questions at check-in or boarding or you
tamper with or remove any security seals on your Baggage or security
stickers on your boarding pass;

7.1.6. You have not paid the applicable fare, taxes, fees or charges;

7.1.7. You have not followed instructions or behaved in an unruly way

towards a member of our ground staff or a member of the crew;

7.1.8. You have failed to observe safety, security or passenger comfort

instructions of, or obstruct or hinder any member of our ground staff or
a member of the crew carrying out their duties;

7.1.9. You have used threatening, abusive or insulting words towards

our ground staff or another passenger or a member of the crew of the
aircraft;

7.1.10. you have behaved in a threatening, abusive, insulting or

disorderly way towards a fellow passenger, a member of our ground staff
or a member of the crew of the aircraft; 7.1.11 you have made a hoax
bomb or other security threat;

7.1.12. you have committed a criminal offence during the check-in or

boarding processes or any other operation of embarking on your flight or
disembarking from a connecting flight, or on board of the aircraft;

7.1.13. You have failed to complete the check-in process by the Check-in
Deadline or failed to arrive at the boarding gate on time;

7.1.14. You have refused or failed to undergo health screening or a

health examination requested by us or by a government or enforcement
agency;

pg. 15
7.1.15. you do not appear to have valid travel documents, seek to enter a
country through which you may be in transit, or for which you do not
have valid travel documents, destroy your travel documents during flight
or refuse to surrender your travel documents to the flight crew, against
receipt, when so requested;

7.1.16. You have refused to allow us to photocopy your travel

documents;

7.1.17 we are informed by the authorities of the country of destination,

transit or stopover (either orally or in writing) that you will be refused
entry in such country, even if you have, or appear to have, valid travel
documents;

7.1.18. you present a Ticket that has been acquired unlawfully, has been
purchased from an entity other than us or our Authorised Agent, or has
been reported as being lost or stolen, is a counterfeit, or you cannot
prove that you are the person named in the Ticket;

7.1.19. you have failed to comply with the requirements set forth in
Article 3.3 above concerning coupon sequence and use, or you present a
Ticket which has been issued or altered in any way, other than by us or
our Authorised Agent, or the Ticket is mutilated;

7.1.20 the debit or credit card used to purchase your Ticket is in the
name of a third party and the authorisation documentation required to
release your Ticket has not been received or that third party is not
present with you at check-in;

7.1.21 we have reason to believe that the credit or debit card used to
purchase your Ticket has been used fraudulently;

7.1.22 the class of travel indicated on your Ticket is different from the
booking class;

7.1.23 you have previously committed one of the acts or omissions

referred to above, and we believe that you may do so again.

In any such case, you will be liable for all the costs and expenses as a
result of your behaviour leading to the refusal of carriage and you will
not be entitled to a refund of your unused ticket.

You hereby agree to our right to set-off against any outstanding amount
owed to us any of your funds in our possession.

7.2. SPECIAL ASSISTANCE

7.2.1. Acceptance for carriage of Special Assistance Passengers is subject
to prior arrangement with us. Passengers, who have advised us of any
pg. 16
special requirements they may have at the time of reservation, and have
been accepted by us, shall not subsequently be refused carriage on the
basis of such special requirements.

7.2.2. Unless contrary to any applicable law, we reserve the right to

refuse carriage of Special Assistance Passengers that have failed to
inform us of their special requirements at the time of reservation. We
will nevertheless use all reasonable efforts to accommodate them.

7.2.3. If you are a Special Assistance Passenger, we may require that you
travel with an attendant if it is essential for safety, you are unable to
understand safety instructions or you may require assistance in your
own evacuation from the aircraft.

7.2.4. We will ask Special Assistance Passengers to present themselves at

Check-in and Boarding (if appropriate) sufficiently in advance in order to
ensure the requested is provided in a timely manner.

7.2.5. You are responsible for ensuring that any medication you are
prescribe is taken and that you take all precautions that you have been
advised to take if you have been medically cleared as fit to fly subject to
complying with those precautions.

7.2.5.1 If you are aware of a pre-condition that we may reasonably

consider may render you unable to complete your journey safely and in
respect of which we may refuse you carriage pursuant to 7.2.5.2, you
may be accepted for carriage if you have satisfied any of the following:

(a) No later than 48 hours before your travel commences you have
provided us with a medical report from a qualified doctor confirming your
fitness to travel on your scheduled itinerary. The report should be dated
no more than 10 days prior to the date on which your travel commences;

(b) No later than 24 hours before your travel commences you have
produced a Medical Information Form (an example of which is available
on our website in the downloads section) signed by a qualified doctor and
after reviewing that form our Medical Centre confirms that you can be
accepted for travel; or

(c) You hold a Frequent Travellers Medical Card (FREMEC) stating

that you are a frequent traveller and hold a medical card certifying your
fitness to fly.

7.2.5.2 If we, in the reasonable exercise of our discretion, consider your

ability to complete the flight safely without medical assistance is in doubt
and one of the above conditions has not been satisfied or if, when you
present yourself to check-in or boarding, we have a legitimate medical
reason for believing that there has been a significant adverse change in
your condition since the issuance of a medical certificate or FREMEC

pg. 17
that you may hold, we reserve the right to require medical clearance for
your flight with us or to refuse to carry you.

7.3. CHILDREN
7.3.1 Children under two years of age may only travel if individually
accompanied by at least one adult.

7.3.2 Children aged between two and five years of age may only travel if
accompanied by an adult, i.e. a person aged 18 or over or aged 16 or over
if they are a brother or sister of the child concerned.

7.3.3. Children aged between five and under twelve may travel
unaccompanied by an adult only with our prior agreement.

7.3.4. All children aged under twelve travelling unaccompanied by an

adult must be registered as “unaccompanied minors”. Their carriage is
subject to the Conditions of Contract and our relevant regulations
available on our website, which are available from any of our sales
offices. The carriage of unaccompanied minors is also subject to our
price agreement and to the payment of a supplementary fee indicated at
time of reservation.

7.4. EXPECTANT MOTHERS AND NEWBORN CHILDREN

7.4.1 If you are pregnant we will carry you after your 28th week of
pregnancy only if you produce a medical certificate issued by a qualified
doctor within 7 days of your travel commencing certifying that you are fit
to travel for the whole of the planned itinerary and stating your due date.

7.4.2 You must keep a copy of your medical certificate with you and if at
any time during your travel when requested by a member of our staff you
are unable to produce it, we reserve the right to refuse to carry you.

7.4.3 We do not usually permit carriage of newborns who are less than
seven days old. Please contact us for further information. When
travelling with a newborn, you must carry evidence of the date of birth
with you at all times.

7.5. MEDICAL EXPENSES

If you are taken ill on board a flight any expenses that we incur in
treating you, including medical and transportation costs, will be for your
account. If we must divert an aircraft and you have failed to comply with
any of the conditions applicable to you in Articles 7.2.5 or 7.4, any costs
incurred by us will also be for your account. We may offset the value of
any unused portion of your Ticket against any such costs.

pg. 18
8. Baggage

8.1. FREE BAGGAGE ALLOWANCE

8.1.1 Your free Baggage allowance will be shown on your Ticket, or in the
case of an Electronic Ticket, on your itinerary and receipt and will
depend on our Baggage regulations applying at the time of your flight.
Our conditions and limitations are available upon request from us or our
Authorised Agents.

8.1.2 Please be aware that different baggage allowances may apply when
you are using Oman Air Codeshare or Interline partner services. We
advise you to contact your local travel agent of our reservations team if
you are unsure about which airline you are travelling with and to check
with that airline for information concerning your free baggage allowance.
In any event, this information will be available to you prior to completing
your booking.

8.2. EXCESS BAGGAGE

8.2.1. You will be required to pay a charge for carriage of Baggage in
excess of the free Baggage allowance. These rates are charged per kilo of
excess baggage and vary according to your routing and are available from
us upon request. Unless advance arrangements for its carriage have
been made with Carrier, Carrier may carry on later flights Baggage,
exceeding of the applicable free allowance.

8.2.2. If you wish to transport over 100 kilos of excess Baggage and/or
out of format items (e.g. cycles, wheelchairs, children carry-on, skis,
surfboard, golf clubs or fishing tackle) you must notify us accordingly at
the time of reservation.

8.2.3. Contained animals are also considered excess Baggage, pursuant

to Article 8.10.2, unless they are Animals of the kind described in Article
8.10.3.

8.3. EXCESS VALUATION DECLARATION

You may declare a value for Checked Baggage in excess of the applicable
liability limits if at the relevant location we offer an excess valuation
facility. You will be liable to pay the then applicable excess baggage
charges should you choose to make such excess Baggage declaration.
Excess value charges shall be payable at the point of origin for the entire
journey to the destination. If the flight is operated by another carrier the
excess value declaration must be made and paid directly to them. In case
of Stopover, we will only accept an excess value declaration to the point
of Stopover. We reserve the right to refuse to accept an excess value

pg. 19
declaration on Checked Baggage when a portion of the carriage is to be
provided by another carrier, which does not offer the facility.

We reserve the right to refuse Baggage subject to an excess valuation

declaration if the items are not properly described, properly packaged or
are damaged.

We will not offer excess valuation on items that are unacceptable as

Baggage.

You must re-declare and pay the applicable charges each time you
check-in Baggage subject thereto.

8.4. ITEMS UNACCEPTABLE AS BAGGAGE

8.4.1. You must not include in your Baggage:

8.4.1.1 Items which do not constitute “Baggage” as defined in Article 1;

8.4.1.2 Items which are likely to endanger the aircraft or persons or

property on board the aircraft, such as those specified in our regulations
(further information is available on our website with regard to “restricted
articles”).

8.4.1.3 Items the carriage of which is prohibited by the applicable laws,

regulations or orders of any state to be flown from or to;

8.4.1.4 Items which are reasonably considered by us to be unsuitable for

carriage because they are dangerous, unsafe or by reason of their weight,
size, shape or character, or which are fragile or perishable having regard
to, among other things, the type of aircraft being used. Information
about unacceptable items is available upon request.

8.4.2. Firearms and ammunition other than for hunting and sporting
purposes are prohibited from carriage as Baggage. Firearms and
ammunition for hunting and sporting purposes may within certain
conditions be accepted as Checked Baggage. Firearms must be unloaded
with the safety catch on, and suitably packed to our satisfaction.
Carriage of ammunition is subject to ICAO and IATA regulations as
specified in 8.4.1.1. and must, be packed separately from firearms. In all
circumstances, you must contact us before flying.

8.4.3. Weapons such as antique firearms, swords, knives and similar

items may be accepted as Checked Baggage, at our discretion, but will
not be permitted in the cabin of the aircraft.

8.4.4. You must not include in Checked Baggage fragile or perishable

items, food, medication unless the subject of a prescription personal to
you, statues and art items, money, keys, jewellery, precious
metals, personal electronic devices (such as but not limited to portables,
computers, mobile phones, camera, video camera etc...), negotiable

pg. 20
papers, securities or other valuables, samples, business documents or
other working tools which are or can be considered as valuable or
irreplaceable, passports and other identification documents or any other
item that is not suitable for carriage as Checked Baggage.

8.4.5. If, despite being prohibited, any items referred to in 8.4.1, 8.4.2
and 8.4.4 are included in your Baggage; we shall not be responsible for
any loss or damage of or caused by such items. In any event, our
possible liability with respect to such items will be limited to the amount
specified in the Convention.

8.5. RIGHT TO REFUSE CARRIAGE

8.5.1. Subject to Articles 8.4.2 and 8.4.3, we will refuse to carry as
Baggage the items described in 8.4, and we may refuse further carriage
of any such items upon discovery.

8.5.2. We may refuse to carry as Baggage any item reasonably considered

by us to be unsuitable for carriage because of its size, shape, weight,
content, character, or for safety or operational reasons, or the comfort of
other passengers. Information about unacceptable items is available
upon request.

8.5.3. We may refuse to accept Baggage for carriage unless it is in our

reasonable opinion properly and securely packed in suitable containers.
Information about packing and containers unacceptable to us is
available upon request.

8.6. RIGHT OF SEARCH

For reasons of safety and security we may request that you permit a
search and scan of your person and a search, scan or x-ray of your
Baggage. If you are not available, your Baggage may be searched in your
absence for the purpose of determining whether you are in possession of
or whether your Baggage contains any item described in Article 8.4.1 or
any firearms, ammunition or weapons, which have not been presented to
us in accordance with Article 8.4.2 or 8.4.3. If you are unwilling to
comply with such request we may refuse to carry you and your Baggage.
In the event a search or scan causes damage to you or an x-ray or scan
causes Damage to your Baggage, we shall not be liable for such Damage
unless due to our fault or negligence. This right of search, whether
exercised or not by us, shall not be deemed to constitute our agreement
to carry any item of Baggage which otherwise is precluded to be carried
under these Conditions of Carriage.

8.7. CHECKED BAGGAGE

8.7.1. Upon delivery to us of your Baggage, which you wish us to carry as
checked Baggage, we will take custody of, and issue a Baggage
Identification Tag for, each piece of your Checked Baggage.

pg. 21
8.7.2. Checked Baggage must have your name or other personal
identification affixed to it.

8.7.3. Checked Baggage will, whenever possible, be carried on the same

aircraft as you, unless we decide for safety, security or operational
reasons to carry it on an alternative flight. If your Checked Baggage is
carried on a subsequent flight we will deliver it to the bearer of the
Baggage Check pursuant to Articles 8.9.2 and 8.9.3 at the airport of your
destination, unless applicable law requires you to be present for customs
clearance.

8.7.4. If the weight of your Checked Baggage is not declared on the ticket
and no charges for overweight have been paid, it will be assumed until
proven otherwise that the total weight of the Checked Baggage concerned
does not exceed your free baggage allowance.

8.8. UNCHECKED BAGGAGE

8.8.1. We may from time to time specify maximum dimensions and/or

weight for Baggage, which you carry on to the aircraft. If we have not
done so, Baggage, which you carry onto the aircraft, must fit under the
seat in front of you or in an enclosed storage compartment in the cabin
of the aircraft. If your Baggage cannot be stored in this manner, or is of
excessive weight, or is considered unsafe for any reason, it must be
carried as Checked Baggage, subject to this Article 8.

8.8.2. Objects not suitable for carriage in the cargo compartment (such
as delicate musical instruments), and which do not meet the
requirements in Article 8.8.1 above, will only be accepted for carriage in
the cabin compartment if you have given us notice in advance and
permission has been granted by us. You may be required to pay a
separate charge for this service.

8.8.3. Pursuant to Regulation (EC) 154/2006, some items may not be

carried in as Unchecked Baggage or may be limited to an authorised
quantity and subject to separate screening procedures. For more details,
please consult us or your travel agency.

8.9. COLLECTION AND DELIVERY OF CHECKED BAGGAGE AND

UNCLAIMED PROPERTY
8.9.1. Subject to Article 8.7.3 you are required to collect your Checked
Baggage as soon as it is made available at your destination or Stopover.
Should you not collect it within a reasonable time, we may charge you a
storage fee. When uncollected Baggage is held by us, our liability shall be
reduced to that of a warehouseman and when stored by a third party it
will be subject to the conditions agreed with this latter.

8.9.2. Only the bearer of the Baggage Check and Baggage Identification
Tag, is entitled to delivery of the Checked Baggage.

pg. 22
8.9.3. If a person claiming Checked Baggage is unable to produce the
Baggage Check and identify the Baggage by means of a Baggage
Identification Tag we will deliver the Baggage to such person only on
condition that he or she establishes to our satisfaction his or her right to
the Baggage.

8.9.4. Should your Baggage not be collected within three (3) months of
the time it is made available to the passenger or of the time of arrival
thereof (if it is unidentified), we may dispose of it and its contents
without any liability to you at our discretion and as seen fit by us. No
sale or disposal pursuant to this provision shall discharge any liability
from you to us to any greater extent than the net proceeds thereof.

8.9.5 Baggage Handling services may also be provided by third parties

and we cannot guarantee the availability or the performance of those
services. Any loss of or damage to Baggage or Baggage contents may be
due to such third parties.

8.9.6 In no circumstances shall we be liable to you for loss or Damage to

Baggage that occurs at any stage in your journey due to you having left
that Baggage unattended.

8.10. ANIMALS
Save for any express exceptions under applicable laws, only cats and
dogs are likely to be accepted for travel by us. We will not accept an
animal for carriage unless you have applied for and obtained our prior
approval and you meet all of our regulations that apply (see Article 18)
and the following conditions:

8.10.1. You must ensure that your animals are accompanied by valid
health and vaccination certificates, entry permits, and other documents
required by countries of exit, entry or transit failing which, they will not
be accepted for carriage. Such carriage may be subject to additional
conditions specified by us, which are available on request.

8.10.2. If accepted as Baggage, the animal should be properly crated in a

container, together with its food, which shall not be included in your free
Baggage allowance, but shall constitute Excess Baggage, for which you
will be obliged to pay the applicable rate.

8.10.3. Dogs accompanying Passengers with disabilities and emotional

support or psychiatric service animals will be carried free of charge in
addition to the normal free Baggage allowance, subject to domestic laws
or conditions specified by us, which are available on request.

8.10.3.1. Carriage of emotional support or psychiatric service animals

requires an additional medical certificate issued, not more than six (6)
months before the flight, by a licensed mental health professional
certifying the nature of service of the animal and the Passenger's need for
such support.
pg. 23
8.10.4. Where carriage is not subject to the liability rules of the
Convention, we are not responsible for injury to or loss, sickness or
death of an animal, which we have agreed to carry caused solely by our
negligence.

8.10.5. We will have no liability in respect of any such animal not having
all the necessary exit, entry, health and other documents with respect to
the animal's entry into or passage through any country, state or territory
and the person carrying the animal must reimburse us for any fines,
costs, losses or liabilities reasonably imposed or incurred by us as a
result.

8.10.6. Acceptance for carriage of the animal is subject to the condition

that the passenger assumes full responsibility for such animal at all
times, which shall remain under your sole custody. You will accordingly
bear all costs related to the carriage of such animal, including but not
limited to, damage caused by such animal to the aircraft, to other
persons on board of the aircraft, to property or costs incurred by reason
of refusal of access of the animal to the place of destination or the
stopover or in case of absence of the required travel documents. We shall
not be liable for injury to or loss, delay, sickness or death of such animal
unless caused by our fault or negligence.

8.11 ITEMS REMOVED BY AIRPORT SECURITY PERSONNEL

We will not be responsible for, or have any liability in respect of, articles
removed and/or retained from your Baggage by airport security
personnel.

9. Schedules, delays, cancellations of flights and denied boarding

For passengers departing from the EU, you may have rights pursuant to
Regulation 261/2004.
Passengers traveling on scheduled flights from the Sultanate of Oman
and denied boarding may be subject to compensation rules pursuant to
Ministerial Order No. 134/94 on the “Compensation Scheme for Denied
Boarding of Reconfirmed Reservation Passengers On International
Scheduled Flights”.
Denied boarding means a refusal or inability to accommodate passengers
on a flight although they have a valid ticket, a confirmed reservation on
that flight and presented themselves for check-in within the required
time limit and as stipulated.
9.1. SCHEDULES
9.1.1. The flight times communicated to you may change between the
date of publication and the date you actually travel. We do not
guarantee them to you and they do not form part of your contract with
us.

pg. 24
9.1.2. Before we accept your booking, we will notify you of the scheduled
flight time in effect as of that time, and it will be shown on your Ticket.
It is possible we may need to change the scheduled flight time
subsequent to issuance of your Ticket. If you provide us with contact
information, we will endeavour to notify you of any such changes. If,
after you purchase your Ticket, we make a significant change to the
scheduled flight time, which is not acceptable to you, and we are unable
to book you on an alternate flight, which is acceptable to you, you will be
entitled to a refund in accordance with Article 10.2.

9.2. CANCELLATION, REROUTING, DELAYS, ETC.

9.2.1. We will take all necessary measures to avoid delay in carrying you
and your Baggage. In the exercise of these measures and in order to
prevent a flight cancellation, in exceptional circumstances we may
arrange for a flight to be operated on our behalf by an alternative carrier
and/or aircraft. Some circumstances which cause delay or cancellation
are beyond our control including, but not limited to, bad weather,
strikes, bird strikes, an emergency affecting another airline, air traffic
control measures, third parties, etc. and in such circumstances our
liability to you for cancellation or delay may be limited.

9.2.2. Except as otherwise provided by the Convention, applicable EU

law or domestic law, if we cancel a flight, fail to stop at your destination
or Stopover destination, or cause you to miss a connecting flight on
which you hold a confirmed reservation, we shall, at your option, either:

9.2.2.1. Carry you at the earliest opportunity on another of our schedule

services on which space is available without additional charge and,
where necessary, extend the validity of your Ticket; or

9.2.2.2. Within a reasonable period of time re-route you to the

destination shown on your Ticket by our own services or those of another
carrier, or by other mutually agreed means and class or transportation
without additional charge. If the fare and charges for the revised routing
are lower than what you have paid, we shall refund the difference; or

9.2.2.3. Make a refund in accordance with the provisions of Article 10.2.

9.2.3. Upon the occurrence of any of the matters set out in Article 9.2.2,
except as otherwise provided by the Convention or other applicable law,
which regime is available to you for your information upon request), the
options outlined in Article 9.2.2.1 to 9.2.2.3 are the sole and exclusive
remedies available to you and we shall have no further liability to you.

9.2.4 In case of Damage caused by delay at arrival of your final

destination for carriage performed by us or when your Ticket shows our
Airline Designator Code our liability for each Passenger is limited
according to the Montreal Convention, to 4,694 SDR and for the Baggage
to 1,131 SDR, except in case of an act or omission done with intent to
cause Damage or recklessly and with knowledge that Damage would
pg. 25
probably result. Nevertheless, we will not be liable for Damage
occasioned by delay if we prove that we and our servants and agents took
all necessary measures that could reasonably be required to avoid the
Damage or that it was impossible for us or them to take such measures.

We will provide you with additional care and assistance, such as, meals
and refreshments; hotel accommodation; and compensation, where any
applicable law requires us to do so.

Except as set out above, we will have no further liability to you.

9.3 PRIORITIES IN THE EVENT OF DENIED BOARDING

We will seek passengers willing to voluntarily forego carriage on a flight
for which they hold a boarding pass in return for appropriate
compensation. When assigning the seats available on an overbooked
flight, we will give priority to unaccompanied minors and to sick or
disabled passengers subject to having previously been notified in
advance that such passengers shall be travelling on the concerned flight.
We shall assign seats to the remaining Passengers in the order in which
they checked-in for the flight. We may also establish other non-
discriminatory criteria when assigning such seats.

9.4 Compensation for denied boarding due to overbooking

If we are unable to provide a previously confirmed seat, we shall provide
compensation to those Passengers denied boarding in accordance with
applicable law, these General Conditions of Carriage and our denied
boarding compensation policy. A copy of our denied boarding
compensation policy is available upon request.

10. Refunds
10.1. GENERAL
Without prejudice to your rights under the Convention or other
applicable laws, we will refund a Ticket or any unused portion, in
accordance with the applicable fare rules or Tariff, as follows:

10.1.1. Except as otherwise provided in this Article, we shall be entitled

to make refund either to the person named in the Ticket or, to the
person, legal or natural, who has paid for the Ticket, upon presentation
of satisfactory proof of such payment.

10.1.2. If a Ticket has been paid for by a person other than the
Passenger named in the Ticket, and the Ticket indicates that there is a
restriction on refund, we shall make a refund only to the person who
paid for the Ticket, or to that person's order.

pg. 26
10.1.3. If such restriction has not been specified by the Passenger and if
the Ticket has been paid by a travel agency on behalf of the Passenger,
we shall be entitled a refund in full discharge to the travel agency.

10.1.4. Except in the case of a lost Ticket, refunds will only be made on
surrender to us of the Ticket and all unused Flight Coupons.

10.1.5 Refunds due on tickets paid for by credit or debit card can only be
credited to the credit card account used for the original purchase. Due
to currency exchange rates, the amount credited may differ from the
amount debited. We shall not be liable for any claim with regard to any
differential.

10.2. INVOLUNTARY REFUNDS

10.2.1. If we cancel a flight, fail to operate a flight reasonably according
to schedule, fail to stop at your destination or Stopover, or cause you to
miss a connecting flight on which you hold a reservation, the amount of
the refund shall be:

10.2.1.1 if no portion of the Ticket has been used, an amount equal to

the fare paid;

10.2.1.2 if a portion of the Ticket has been used, not less than the
difference between the fare paid and the applicable fare for travel
between the points for which the Ticket has been used.

10.3. VOLUNTARY REFUNDS

10.3.1. If you are entitled to a refund of your Ticket for reasons other
than those set out in Article 10.2, the amount of the refund shall be:

10.3.1.1 If no portion of the Ticket has been used, an amount equal to

the fare paid, less any reasonable service charges or cancellation fees;

10.3.1.2 If a portion of the Ticket has been used, the refund will be an
amount equal to the difference between the fare paid and the applicable
fare for travel between the points for which the Ticket has been used,
less any reasonable service charges or cancellation fees.

10.4. REFUND/REPLACEMENT OF LOST TICKET

10.4.1. If you lose your Ticket or portion of it, upon furnishing us with
satisfactory proof of the loss, and paying a reasonable administration
charge, refund will be made, as soon as practicable after the expiry of the
validity period of the Ticket, on condition:

10.4.1.1 That the lost Ticket or portion of it to be replaced or refunded

was originally issued by us.

10.4.1.2. that the lost Ticket, or portion of it, has not been used,
previously refunded or replaced by us or a third party;
pg. 27
10.4.1.3. that the person requesting such refund has filled in and signed
a “Declaration of Indemnity form” indemnifying us from any losses which
may occur due to fraudulent use of the lost Ticket and any document(s)
pertaining to it.

10.5. RIGHT TO REFUSE REFUND

10.5.1. We may refuse a refund where application is made after the
expiry of the validity of the Ticket.

10.5.2. We may refuse a refund on a Ticket which has been presented to

us, or to Government officials, as evidence of intention to depart from
that country, unless you establish to our satisfaction that you have
permission to remain in the country or that you will depart from that
country by another carrier or another means of transport.

10.5.3. We may refuse a refund on a Ticket should the Ticket be seized

due to non valid travel documents, passport or ID or if there is evidence
of fraud (see Article 3.1.6).

10.5.4. We may refuse a refund on a Ticket for any flight on which you
have been refused carriage or from which you have been removed,
pursuant to Articles 7.1 and 11.1.

10.6. CURRENCY
We reserve the right to make a refund in the same manner and the same
currency used to pay for the Ticket.

10.7. BY WHOM TICKET REFUNDABLE

Voluntary refunds will be made only by the carrier which originally
issued the Ticket or by its agent if so authorised.

10.8. CREDIT CARD CHARGES

Credit, and other payment, card charges are not refundable except where
the flight is cancelled by us due to our fault or negligence or we are
required to do so under applicable laws.
11. Conduct aboard aircraft and on the ground
11.1. GENERAL
11.1.1 If, in our reasonable opinion, you conduct yourself on the ground
or aboard the aircraft so as to endanger the aircraft or any person or
property, or obstruct the crew or ground staff in the performance of their
duties, or fail to comply with any instructions or directions of the crew or
ground staff including but not limited to those with respect to smoking,
alcohol or drug consumption, security and safety or use of electronic
equipment, or behave in a manner which causes or is likely to cause
discomfort, distress, inconvenience, damage or injury to other
passengers, ground staff, the crew or property, we may take such
measures as we deem reasonably necessary to prevent continuation of
pg. 28
such conduct, including restraint. You may be refused boarding,
disembarked, refused onward carriage at any point, be refused to any
further carriage you wish to contract with our airline with no liability to
us and you may be prosecuted for offences committed on board the
aircraft.

11.1.2 If any of the circumstances referred to in 11.1.1 occur, we also

reserve the right to:

11.1.2.1 Report the matter to any relevant police or other law

enforcement authority;

11.2.1.2 Take such measures to prevent the continuation or repetition of

the offending conduct including, for example, physical restraint; and

11.2.1.3 Claim reimbursement from you for any costs incurred in taking
the measures we deemed necessary to prevent the continuation of your
conduct plus any costs incurred by us in having to compensate other
passengers, ground staff or crew members affected by your actions and
to repair or replace any property damage you may have caused.

11.2. PAYMENT OF DIVERSION COSTS

If, as a result of conduct by you of the type mentioned in Article 11.1 we
decide, in the exercise of our reasonable discretion, to divert the aircraft
for the purpose of offloading you and/or your Baggage, you must pay all
costs resulting from that diversion and, in addition, you must reimburse
us for any costs we incur:

(i) as a result of delaying the aircraft for the purpose of removing

you and/or your Baggage;

(ii) to repair or replace any property lost, damaged, or destroyed by

you; and

(iii) to compensate any Passenger or crew member affected by your

conduct.

11.3. ELECTRONIC DEVICES

For safety reasons, we may forbid or limit operation aboard the aircraft of
electronic equipment, including, but not limited to, cellular telephones,
laptop computers, portable recorders, portable radios, CD, DVD and
MP3/MP4 players, iPods, electronic games or transmitting devices,
including radio controlled toys and walkie-talkies. Operation of hearing
aids and heart pacemakers is permitted.

pg. 29
12. Additional services and communication systems
12.1 ADDITIONAL SERVICES AND THIRD PARTY SERVICES

12.1.1 If we make arrangements for you with any third party to provide
any services other than carriage by air, or if we issue a ticket or voucher
relating to transportation or services (other than carriage by air) provided
by a third party such as hotel reservations or car rental, in doing so we
act only as your agent. The terms and conditions of that third party will
apply. A copy can be made available to you, upon request, prior to
completing the booking.

12.1.2. If we are also providing surface transportation to you, other

conditions may apply to such surface transportation. Details of such
conditions are available from us upon request or on our website
www.omanair.com.

12.1.3 Ground Handling services including baggage handling,

surface transportation and airport lounges and services may be provided
by third parties and we cannot guarantee the availability of such services
or the performance of those services by such third parties.

12.2 IFE AND ONAIR COMMUNICATIONS SYSTEMS AND INFLIGHT

MEALS
12.2.1 Passengers are offered IFE in accordance to aircraft type, class of
carriage and route. We do not guarantee IFE listings published
previously to carriage. IFE listings are subject to amendments or
cancellation taken unilaterally by us.

12.2.2 We will provide complimentary audio headsets for inflight visual

and/or Audio entertainment on all flights. Audio headsets belong to us,
will be for use during the flight, and must be returned to us at the
request of the crew or, in any case, prior to disembarking.

12.2.3 Passengers may also have available onboard, certain Oman Air
aircraft OnAir communication services.

12.2.4 IFE and OnAir communication services are provided on an 'As Is,
As Available' Basis and we do not warrant or guaranty continual and
uninterrupted service during the flight. We specifically disclaim any
other warranty, express or implied, including without limitation warranty
of fitness for a particular or any purpose. We do not represent or warrant
to you that you will receive continual and uninterrupted IFE or OnAir
communication service during the term of the carriage. If the services
provided to you are disrupted or malfunction for any reason, we shall not
be liable for losses of income due to disruption of service. Failure or delay
to provide these services shall not constitute a default under these
Conditions of Carriage and in no event shall we be liable for any
consequential, indirect, special or incidental damages. Further, we have
pg. 30
no control over and no liability in respect of any fees and billings
associated with the use of the OnAir communication services which will
be billed directly to you through your own mobile phone service provider.
12.2.5 We are not liable for protection or privacy of electronic mail or
other information transferred through the OnAir communication
services.

12.2.6 We cannot guarantee the availability of special meals or

advertised meal choices. Meals may not always confirm to their exact
description as they are in some circumstances prepared by third party
caterers. We cannot guarantee that meals shall not contain nuts and
those with nut allergies must be aware that the aircraft cannot be
guaranteed as a nut free zone.

13. Administrative formalities

13.1. GENERAL
13.1.1.You are responsible for obtaining all required travel documents
and visas and for complying with all laws, regulations, orders, demands
and travel requirements of countries to be flown from, into or through
which you transit.

13.1.2. We shall not be liable for the consequences to any Passenger

resulting from his or her failure to obtain such documents or visas or to
comply with such laws, regulations, orders, demands, requirements,
rules or instructions. Any assistance or information given by any of our
agents, servants or employees you in connection with obtaining the
necessary documents or visas or complying with such laws, regulations,
directives, demands or requirements (whether given in writing or
otherwise) is merely indicative and in no way represents, replaces or
forgoes the assistance and information that the Passenger is solely
responsible to seek from the relevant authorities and to comply with
pursuant to Article 13.1.1 above.

13.1.3. For details of required travel documents, we advise you to contact

the Embassy, Consulate or to her relevant body of each relevant country
prior to your booking and also before check-in to ensure you are aware of
all requirements applicable to you for that entry.

13.2. TRAVEL DOCUMENTS

13.2.1. Prior to travel, you must present all exit, entry, health and other
documents required by law, regulation, order, demand or other
requirement of the countries concerned, and permit us to take and retain
copies thereof. We may verify these documents and reserve the right to
refuse carriage if you have not complied with these requirements, or your
travel documents do not appear to be valid so as to allow entry into,
transit through or departure from any country on your itinerary.

pg. 31
13.2.2. We are not liable to you for the return of any of your travel
documents, identification documents or Tickets confiscated by a
governmental or other authority.

13.3. REFUSAL OF ENTRY

13.3.1. If you are denied entry into any country, you will be responsible
to pay any fine or charge assessed against us by the Government
concerned and for the cost of transporting you from that country. The
fare collected for carriage to the point of refusal or denied entry will not
be refunded by us.
13.3.2. We will transport you from the port of entry in our next
immediate available flight either to your departure airport, onward
destination or a third country which allows entry.
13.3.3. We reserve the right to ensure your removal with another Carrier.

13.4. PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS,

ETC.
If we are required to pay any fine or penalty or to incur any expenditure
by reason of your failure to comply with laws, regulations, orders,
demands or other travel requirements of the countries concerned or to
produce the required documents, you shall reimburse us on demand,
any amount so paid or expenditure so incurred. We may apply towards
such payment or expenditure the value of any unused carriage on your
ticket or any of your funds in our possession.

13.5. CUSTOMS INSPECTION

If required, you shall attend inspection of your Baggage, by customs or
other Government officials. We are not liable to you for any loss or
damage suffered by you in the course of such inspection or through your
failure to comply with this requirement.

13.6. SECURITY INSPECTION

You shall submit to any security checks by government officials or
agents, airport officials, Carriers or by us. We are not liable to you for
any loss or damage suffered by you in the course of such inspection or
through your failure to comply with this requirement.

14. Successive carriers

14.1 Carriage to be performed by us and other Carriers under one Ticket,
or a Conjunction Ticket is regarded as a single operation for the purposes
of the Convention. However, your attention is drawn to Articles 15.1.1
and 15.5.2.

14.2 To the extent not in conflict with the foregoing and whether or not
the Convention applies:

pg. 32
14.2.1 When we are a successive carrier, we are not liable for those
parts of the journey performed by other Carrier(s);

14.2.2 Where we are the actual carrier, we are liable for an accident
which causes injury or death that occurs during our carriage, on board
the aircraft or in the process of embarking or disembarking;

14.2.3 where we are the contracting carrier but do not perform any
part of the operations of carriage, we are liable for an accident which
causes injury or death that occurs during any part of the transportation,
while on board the aircraft, or in the process of embarking or
disembarking.

15. Liability for damage

15.1 APPLICABLE RULES

15.1.1 In case of international carriage, the rules applicable to our

liability shall be as provided by these Conditions of Carriage, the
Convention or applicable laws to the extent they apply. Our liability for
domestic carriage is governed by these Conditions of Carriage and
applicable national law.

15.2. LIABILITY PROVISIONS

The liability each Carrier involved in your journey will be determined by

its own conditions of carriage. Our liability provisions are as follows:

15.3 DEATH OF OR INJURY TO PASSENGERS

15.3.1 There shall be no artificial limit to the amount of our liability for
death, wounding or bodily injury suffered by a Passenger in the event of
an accident on board the aircraft or in the course of embarking or
disembarking.

15.3.2 We are entitled to the defences available under the Convention

(where applicable) or relevant law and our liability shall not include
indirect or consequential damages nor, in any case, exceed the amount
of proven damages.

15.3.4If we prove that the Damage was caused by, or contributed to by,
at any degree of fault, you or any injured or deceased passenger, we may
be exonerated wholly or partly from our liability in accordance with the
applicable law

15.3.5 In the case of death of a Passenger, we shall without delay, and in

any event not later than fifteen (15) days after the identity of the natural
person entitled to compensation has been established, make such

pg. 33
advance payments to you or your heirs as may be required to meet
immediate economic needs on a basis proportionate to the hardship
suffered. Such payment shall be up to a limit prescribed according to
the applicable law at that time.

15.3.6 An advance payment under 15.3.5 shall not constitute recognition

of liability, and may be offset against any subsequent sums paid on the
basis of our liability, but is not returnable, except in circumstances
where it is subsequently proved that the person who received the
advance payment caused or contributed to, the damage by any degree of
fault or was not the person entitled to such compensation.

15.3.7 We are not responsible for any illness, injury or disability,

including death, attributable to your physical condition prior to or
existing at the time of check-in or for the aggravation of such condition.

15.4. BAGGAGE
15.4.1 Except in the case of an act or omission done with intent to cause
Damage or recklessly and with knowledge that Damage would probably
result, our liability in the case of Damage to Baggage shall be limited as
provided by the Convention.

15.4.2 If the weight of your Checked Baggage is not recorded on the

Baggage Check, it is presumed that the total weight of the Checked
Baggage does not exceed the applicable free baggage allowance for the
class of carriage concerned.

15.4.3 We will not be liable for Damage to Unchecked Baggage unless

such Damage is caused by our proven negligence.

15.4.4 We are not liable for any Damage caused by your Baggage. You
shall be responsible for any Damage caused by your Baggage to other
persons or property, including our property.

15.4.5 We shall have no liability whatsoever for Damage to articles not

permitted to be contained in Checked Baggage under Article 8.4,
including fragile or perishable items, items having a special value, such
as money, jewellery, precious metals, computers, personal electronic
devices, negotiable papers, securities, or other valuables, business
documents, passports and other identification documents, or samples.

15.4.6 You can benefit from a higher liability limit by making an excess
valuation declaration in accordance with Article 8.3.

pg. 34
15.4.7 In case of delay superior to 90 days your Baggage shall be deemed
lost for the purposes of Article 16.1.

15.5. GENERAL
15.5.1 In the case of flights operated by us as codeshare services in
association with another Carrier, we will be liable to those Passengers
who concluded a contract of carriage with us and on whose Tickets we
are shown as the carrier by our Airline Designator Code. We shall only
be liable for Damages towards Passengers for our codeshare partner if we
are the operator of the flight on which the Damage occurs.

15.5.2 If we issue a ticket or if we check Baggage for carriage on another

Carrier, we do so only as agent for the other Carrier. Nevertheless, with
respect to Checked Baggage, you may make a claim against the first or
last Carrier.

15.5.3 We are not liable for any Damage arising from our compliance
with or your failure to comply with applicable laws or Government rules
and regulations.

15.5.4 Except as may be specifically provided otherwise in these

Conditions of Carriage or by applicable law, we shall be liable to you only
for recoverable compensatory damages for proven losses.

15.5.5 The Conditions of Contract, including these Conditions of

Carriage and exclusions or limits of liability, applies to our authorised
agents, servants, employees and representatives to the same extent as it
and they apply to us. The total amount recoverable from us and from
such authorised agents, employees, representatives and persons shall
not exceed the amount of our own liability, if any.

15.5.6 Nothing in these Conditions of Carriage shall waive any exclusion

or limitation of our liability under the Convention or applicable laws
unless otherwise expressly stated.

15.5.7 Nothing in these Conditions of Carriage shall waive any exclusion

or limitation of our liability or any defence available to us under the
Convention or applicable laws as against any public social insurance
body or any person who is liable to pay compensation or has paid
compensation in respect of the death, wounding or other bodily injury of
a Passenger.

pg. 35
16. Time limitation on claims and actions
16.1. NOTICE OF CLAIMS
Acceptance of Baggage by the bearer of the Baggage Check without
complaint at the time of delivery is sufficient evidence that the Baggage
has been delivered in good condition and in accordance with the contract
of carriage, unless you prove otherwise.

If you wish to file a claim or an action regarding Damage to Checked

Baggage other than delay, you must notify us as soon as you discover
the Damage, and at the latest, within seven (7) Days of receipt of the
Baggage or from the date it is considered lost according to Article 15.4.7.
If you wish to file a claim or an action regarding delay of Checked
Baggage, you must notify us within twenty-one (21) Days from the date
the Baggage has been placed at your disposal. Every such notification
must be made in writing.

16.2. LIMITATION OF ACTIONS

Any right to Damages shall be extinguished if an action is not brought
within two years of the date of arrival at destination, or the date on
which the aircraft was scheduled to arrive, or the date on which the
carriage stopped. The method of calculating the period of limitation shall
be determined by the law of the court where the case is heard.

16.3. SETTLEMENT OF CLAIMS

If we settle a claim with you, it shall be subject to you signing a release
and indemnity form.

17. Applicable law and Jurisdiction

These Conditions of Carriage and the legal provisions connected

therewith are subject to the Law of the Sultanate of Oman, unless the
application of other national law is mandatory.

Unless otherwise provided by the Convention or any applicable law,

Government regulations, order or requirements, any dispute between you
and us concerning or arising out of such carriage in any way whatsoever
shall be subject to the non-exclusive jurisdiction of the courts of the
Sultanate of Oman.

18. Our Regulations

These Conditions of Carriage and carriage of you and your baggage are
also subject to certain other regulations and conditions which we adopt
in the interests of safety, passenger convenience and operational matters
such as punctuality, which are available for consultation at our offices
and desks upon your request. These regulations and conditions as varied
from time to time are important. They concern among other things: ·
pg. 36
 (i) the carriage of Special Assistance Passengers;

(ii) restrictions on use of electronic devices and items;

(iii) the carriage of animals;

(iv) Check-in and boarding Deadlines;

(v) Baggage requirements and limitations;

(vi) Requirements regarding bank purchases when the card holder

is not accompanying the Passenger; and

(vii) Holiday packages.

Internal Regulations and conditions concerning these matters are

available from us upon request.

19. Interpretation
19.1 The original text of our general Conditions of Carriage is in English
and translation into any other language is provided for convenience of
reference.

19.2 The title of each Article of these conditions of Carriage is for

convenience only, and is not to be used for interpretation of the text.

19.3 All dates and periods of time referred to in these Conditions of

Carriage are made with reference to the Gregorian calendar.

19.4 We will use reasonable efforts to make correct decisions about the
interpretation of applicable laws, regulations, orders or governmental
policy for the purposes of Article 7.1 (our right to refuse carriage) and
11.1.1 (your conduct on board the aircraft).

Oman Air
Last updated May 2013

pg. 37