HELIPORTS (ONSHORE/OFFSHORE)

VERTIPORTS (ONSHORE) REGULATION

Chapter I-11 – Training and Development for Heliport Personnel

11.1 Training and Development

11.1.1. General

11.1.2. All personnel assigned as an HLO or HPA duties on the heliport should be fully trained to
carry out their duties to ensure competence in role and task.

11.1.3. Where heliport personnel are performing duties as rescue and firefighting personnel,
regular training in the use of all emergency response equipment, helicopter
familiarization and rescue tactics and techniques should be carried out and all such
training should be formally recorded.

11.1.4. Structured Learning Programme (SLP)

11.1.5. The aim of Structured Learning Program is to provide heliport personnel with the
knowledge, skill and understanding, which will enable them to perform their tasks
commensurate with their role within the organization efficiently, safely and competently.

11.1.6. All heliport personnel should commence the process of acquiring initial competence
through a Structured Learning Programme (SLP) and continued competence through a
Maintenance of Competence Plan (MOC).

11.1.7. SLPs will provide Heliport personnel with the initial acquisition of knowledge and skills in
a controlled training/development environment. They should also have a MOC plan to
refresh, enhance or attain additional skills to enable them to be fully competent in their
current role.

11.1.8. The full list of heliport duties and the environment in which they are to be carried out
should be considered in detail. To be acceptable, heliport personnel selected for a given
operation should be able to clearly demonstrate safety in all operations.

11.1.9. The following Tables 2-1(a) and 2-1(b) provide guidance on the elements and assessment
methods that should be considered for the basis of a Structured Learning Programme for
HOM, HLO and HPA. Not all elements will be applicable to all heliports.

Table 2-1(a) – Duration and Frequency of Training

Discipline Initial Training Refresher Training

Heliport 4 days Structured Learning Programme 2 days Structured Learning Programme
Operations Post every 3 years
Holder Company On Job Training Ongoing Competency Assessment

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Work place Exercises and Drills Ongoing records to be maintained

Competency Assessment Ongoing Competency Assessment

4 day Structured Learning Programme 3 day Structured Learning Programme

every 2 years

Heliport Company On Job Training Ongoing Competency Assessment

Landing Officer Work place Exercises and Drills Ongoing records to be maintained
(HLO)
Competency Assessment Safety Critical Ongoing Competency Assessment (SCF)
Functions
Work place Exercises and Drills Ongoing records to be maintained
3 days Structured Learning Programme 2 days Structured Learning Programme
every 2 years
Company On Job Training Ongoing records to be maintained
Work place Exercises and Drills Ongoing records to be maintained

Heliport Competency Assessment Safety Critical Ongoing records to be maintained

Assistant (HPA) Functions
Work place Exercises and Drills Ongoing records to be maintained

Note1. — When developing training programs, the above course duration is the minimum expected and
has not taken into account meals and prayer breaks.
Note2. — If any candidate fails to complete any course fully they should be not be deemed
competent in acquisition, they should complete the course in full before a certificate can be issued
Table 2-1(b) – Structured Learning Programme

Practical Elements where the candidate participates in

Practical Elements
practical elements as an individual or team member.

Technical Elements where the main focus is for the

Technical Elements candidate to understand the technical elements of the
function.

Individual tasks that collectively or individually

Safety Critical Functions contribute to safe operations. These critical tasks need
to be formally assessed.

Assessment Method Formal methods and process of making judgments

about performance. The means by which evidence of

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performance is collected and compared with the

required competency standard and a judgment about
performance is made and also fully recorded.

Practical Demonstration of operational skills & use of

Practical Assessment
equipment

Technical Written Examination Paper to assess fully the

Technically Assessment
knowledge and understanding of training objectives

Oral Technical Spoken Word Assessment to support the

Oral Assessment technical assessment in the knowledge and
understanding of training objectives

Safety
Assessment Practicable Technical
Heliport Operations Critical
Method Elements Element
Function

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Heliport Planning Technical 100% YES

Oral
Status of ICAO, GCAA and other
international regulations for heliport
planning and design

Legal binding principles

ICAO standards and recommended practices

on heliport requirements

Types of heliports (surface-level heliports,

elevated heliports, helidecks and shipboard
heliports)

Heliport data

Certification of helicopters

Helicopter flight characteristics,

aerodynamics of rotor systems

Relevant helicopter performance

parameters (performance classes 1, 2 and 3)
and classification of helicopters

Geometric dimensioning of helicopters

(overall length, rotor diameter,
undercarriage width/length)

Declared distances (TODAH, RTODAH, LDAH)

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Heliport Design Technical 100% YES

Oral
Heliports and aerodromes

Final approach and take-off area (FATO)

Helicopter clearways

Safety area

Touchdown and lift-off area (TLOF)

Helicopter ground taxiways and ground taxi-

routes

Helicopter air taxiways, air taxi-routes and

air transit routes

Aprons

Visual Aids - markings and markers

Obstacle Control Technical 100% YES

Oral
Regulations regarding obstacle limitation
surfaces and sectors subject to type and
usage of heliport

Control of obstacles at heliports

Rescue and fire fighting services Technical 100% YES

Oral
Levels of protection at on-shore heliports
and off-shore helidecks

Types and quantities of extinguishing agents

(principal & complementary agents)

Portable and fixed foam application systems

Personnel requirements (task resource

analysis)

Consideration of response areas (on and off

heliport area)

Testing and inspection of rescue and

firefighting equipment

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Emergency planning Technical 100% YES

Oral
Heliport emergency plan

Coordination with agencies

Accident investigation

Disabled helicopter removal plan

Conducting exercises/drills

Safety management system Technical 100% YES

Oral
Safety policy and objectives

Safety risk management

Safety assurance including quality assurance

Safety promotion

Audits/inspections

Safety
Assessment Practicable Technical
Heliport Physical Characteristics Critical
Method Elements Element
Function

Heliport physical characteristics, to Technical 100% YES

include: ‘D value’ Oral

Access and Escape routes Technical 100% YES

Oral

Heliport visual aids, marking and lights Technical 100% YES

Oral

Power supplies emergency power back-up Technical 100% YES

systems Oral

Obstacle-protected surfaces, to include: Technical 100% YES

Oral

Heliport perimeter safety nets Technical 100% YES

Oral

Safety Working practices on Heliports Technical 100% YES

Oral

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Safety
Assessment Practicable Technical
Heliport equipment and systems Critical
Method Elements Element
Function

Plant and equipment for routine and non- Technical 20% 80% YES
emergency response operations Oral

Fire Fighting Equipment – guidance on when Technical 20% 80% YES

and where to use various media Oral

Primary Media requirements: foam type, Technical 20% 80% YES

delivery and testing Oral

Complimentary media requirements Technical 20% 80% YES

Oral

Portable and fixed foam application system Technical 20% 80% YES
(FMS/DIFFS/RMS) Oral

Testing & Inspecting heliport systems Technical 20% 80% YES

Oral
Daily – Monthly – Annual Checks.

Reporting heliport and systems defects Technical 20% 80% YES

Oral

Safety
Assessment Practicable Technical
Heliport Operational Hazards Critical
Method Elements Element
Function

Poor visibility effect on heliport operations Technical 100% YES

Oral

Rotors running – personnel contact with Technical 100% YES

main or tail rotors Oral

Excessive wind turbulence. Technical 100% YES

Oral

Obstacles on heliport Technical 100% YES

Oral

Noise hazard Technical 100% YES

Oral

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Loose items (baggage, freight, netting etc.) Technical 100% YES

being sucked air intake. Oral

Passenger Transfer Technical 100% YES

Oral

Baggage and cargo goods transfer Technical 100% YES

Oral

Safety
Responsibilities during Helicopter Landing Assessment Practicable Technical
Critical
and Departure Method Elements Element
Function

The role of the Heliport Landing Officer Technical 100%

Oral

The key responsibilities of the HLO Technical 100%

Oral

How the HLO is identifiable to the helicopter Technical 100%

crew. Oral

Safety
Assessment Practicable Technical
Heliport procedures prior to landing Critical
Method Elements Element
Function

Helicopter type identification. Technical 100%

Oral

30 minutes before helicopter ETA Technical 100% YES

Oral

10 minutes before helicopter ETA Technical 100% YES

Oral

Immediately before landing Technical 100% YES

Oral

After landing - rotors running turnaround Technical 100% YES

Oral

After landing - engines shut down and rotors Technical 100% YES
not running Oral

Helicopter tie-down Technical 100% YES

Oral

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Helicopter start-up. Technical 100% YES

Oral

Communications with all relevant personnel, Technical 100%

heli-admin, personnel, pilot, fire crews, Oral
HPAs, loaders and passengers (simulated)

HLO and flight crew radio transmissions Technical 100%

restricted to essential dialogue. Oral

How to ensure that the correct and agreed Technical 100% YES
protocol for “clear to lift” signal to the pilot Oral
is understood

HLO-to-pilot coms protocols are conducted Technical 100% YES

correctly, to include ‘heliport available’ or Oral
‘do not land’ call to pilot.

Limitation of radio coms and correct use of Technical 100% YES

hand signals (Marshalling) Oral

Monitoring of environmental conditions and Technical 100% YES

change in conditions Oral

Checking heliport equipment availability. Practicable 80% 20% YES

Oral

Checking and testing radio equipment Practicable 80% 20% YES

Oral

HLO to ensure that the heliport surface is Practicable 80% 20% YES
free from any contamination, debris or Oral
damage after take-off.

HLO ensuring that the HPA duties and Practicable 80% 20% YES
responsibilities are clearly understood Oral
during helicopter landing and departure.

Briefing the HPAs prior to heliport Practicable 80% 20% YES

operations, to include a ‘tool-box-talk’. Oral

Ensuring HPAs are in the correct location Practicable 80% 20% YES
Oral

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Ensuring the HPAs are prepared for Practicable 80% 20% YES
helicopter emergencies Oral

Ensuring and HPAs are equipped with Practicable 80% 20% YES
appropriate PPE. Oral

Safety
Assessment Practicable Technical
Heliport protocols Critical
Method Elements Element
Function

Safe-to-approach, Helicopter agreed with Practicable 80% 20% YES

operating company Oral

Supervision of Passenger and Cargo Practicable 80% 20% YES

Handling Oral

Helicopter freight loading limitations and Practicable 80% 20% YES

requirements and how these will vary for Oral
different types of helicopters.

Checking freight manifests (inbound and Practicable 80% 20% YES

outbound) Oral

Preparing for, and supervising, correct Practicable 80% 20% YES

loading and unloading of freight and Oral
baggage. (HLOs should not become involved
in manual activity, such as carrying bags, at
the expense of their supervisory role).

Supervising passenger baggage reclamation Practicable 80% 20% YES

Oral

Supervise passenger handling Practicable 80% 20% YES

Oral

Checking and interpreting information on Technical 100% YES

passenger manifest and routing plans Oral

Receiving incoming manifest from pilot and Technical 100% YES

handing over outgoing manifest to pilot. Oral

Supervising passenger safe access and Practicable 80% 20% YES

egress on heliport. Oral

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Supervising passenger entry into helicopter. Practicable 80% 20% YES

Oral

Supervising passenger exit from helicopter. Practicable 80% 20% YES

Oral

Conducting passenger checks, to include: Practicable 80% 20% YES

checking that passengers are wearing Oral
required PPE for region of operations, ear
protection and seat belt harnesses are
secure.

11.2 Heliport Training Provider Certification

11.2.1 General

11.2.1.1 Any organisation conducting commercial heliport operations competency-based training

and assessment shall be certified by the GCAA.

11.2.1.2 An organisation applying as a heliport training provider (the applicant) shall be either a
heliport operator or any commercial organisation located within the UAE. If the training
facility is located outside the UAE, the organisation shall bear all costs for the initial
certification and subsequent audits/inspections conducted by the GCAA.

Note – Audits and inspections by the GCAA will also include third-party contracted services/activities.
11.2.1.3 The applicant shall be subjected to the following certification processes:

a) Phase 1 – A discussion phase at which the GCAA’s overall requirements will be

explained;
b) Phase 2 – An assessment phase in which the submission details including all relevant
personnel, training documentations and facilities will be reviewed; and
c) Phase 3 - An inspection phase where all resources provided for the design, delivery,
evaluation and control of training and assessments for heliport operations personnel
will be evaluated.

Note - A formal confirmation will be issued to the applicant to confirm GCAA acceptance after each phase.
Where there are findings raised during the certification process, the applicant has up to 6 months to
address the findings. If no satisfactory response is received thereafter, the application will be cancelled.
Any extension is subjected to the approval of the GCAA. The applicant must formally inform GCAA if the
application is withdrawn. Upon successful completion of certification process, a heliport training provider
certificate will be issued.
11.2.2 Application

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11.2.2.1 The applicant shall submit for a formal application for an initial certification and for a
change/variation to an existing certification via the GCAA e-Services website
(https://www.gcaa.gov.ae/en/).

11.2.2.2 An application for an initial certification or change/variation to an approval shall include

the following information:

a) the registered name and address of the training organisation;

b) the address of the organization requiring the initial certification or change/variation
to the certification;
c) the intended scope of approval or change/variation to the scope of certification;
d) the name and signature of the accountable manager; and
e) the date of application.

11.2.3 Training facility requirements

11.2.3.1 The size and structure of training facilities shall commensurate with the type of heliport
and/or helideck training provided. Training facilities should ensure protection from the
prevailing weather elements and proper operation of all planned training and
examination on any particular day. A training facilities analysis should be carried out to
determine appropriate training simulator/s and training aids required.

11.2.3.2 Fully enclosed appropriate accommodation separate from other facilities shall be
provided for the instruction of theory and the conduct of knowledge examinations.

a) The maximum number of students undergoing knowledge training during any training
course shall be defined.
b) The size of accommodation for examination purposes shall be such that no student
can read the paperwork or computer screen of any other student from his/her
position during examinations.
c) The accommodation environment shall be maintained such that students are able to
concentrate on their studies or examination as appropriate, without undue
distraction or discomfort.
d) In the case of a practical training, facilities separate from training classrooms shall be
provided for practical instruction appropriate to the planned training course. If,
however, the organisation is unable to provide such facilities, arrangements may be
made with another organisation to provide such workshops and/or maintenance
facilities, in which case a written agreement shall be made with such organisation
specifying the conditions of access and use thereof. The GCAA shall require access to
any such contracted organisation and the written agreement shall specify this access.
e) The maximum number of students undergoing practical training during any training
course shall be safely determined. Where a high-risk practical training is involved e.g.
live fire evolution training, the maximum number should not exceed 7 per instructor

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or assessor. If a trained assistant is provided, a maximum number of student should

not exceed 3 per assistant.
f) Office accommodation shall be provided for instructors and assessors of a standard
to ensure that they can prepare for their duties without undue distraction or
discomfort.
g) Secure storage facilities shall be provided for examination papers and training
records. The storage environment shall be such that documents remain in good
condition for the retention period of a minimum of 5 years. The storage facilities and
office accommodation may be combined, subject to adequate security.

11.2.3.3 A maintenance program shall be established and implemented for all training facilities.

11.2.4 Training personnel requirements

11.2.4.1 The applicant shall appoint an accountable manager who has full authority for ensuring
that all training commitments can be financed and carried out to the standard required
by this regulation.

11.2.4.2 The applicant shall appoint a training post holder who will be responsible for managing
the overall delivery of the training programs in accordance with these requirements.

11.2.4.3 The applicant shall provide sufficient staff to plan/perform knowledge and practical
training, conduct examinations and assessments in accordance with these requirements,
which include but not limited to instructor and assessor.

11.2.4.4 The experience and qualifications of instructors and assessors shall be appropriate to the
training provided and established in accordance with these requirements, and/or with
competence standards agreed by the GCAA.

11.2.4.5 Instructors and assessors shall be specified in the organisation manual for the acceptance
of such staff.

11.2.4.6. Due to the size and complexity of the organisation, additional staff such course
developers, maintenance team, administrative, safety, quality, etc maybe employed.

11.2.4.7 Instructors and assessors shall maintain their training competencies, at least, every 2
years relevant to current technology, practical skills, human factors and the latest training
techniques appropriate to the knowledge being trained or examined.

11.2.5 Records of instructors and assessors

11.2.5.1 The training organisation shall maintain a record of all instructors and assessors. These
records shall reflect the experience and qualification, training history and any subsequent
trainings undertaken.

11.2.5.2 Terms of reference shall be drawn up for all instructors and assessors.

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11.2.5.3 The following minimum information relevant to the scope of activity should be kept on
record in respect of each instructor and assessor:

a) Name
b) Date of Birth
c) Personnel Number
d) Experience
e) Qualifications
f) Training history (before entry)
g) Subsequent Training
h) Scope of activity
i) Starting date of employment/contract
j) If appropriate – ending date of employment/contract.

11.2.5.4 The record should be kept in any format but should be under the control of the
organisation’s quality management system.

11.2.5.6 Persons authorised to access the records should be maintained at a minimum to ensure
that records cannot be altered in an unauthorised manner or that such confidential
records become accessible to unauthorised persons.

11.2.5.7 The records system shall be investigated by GCAA for initial and continued certification or
when the GCAA has cause to doubt the competence of a particular person.

11.2.6 Instructional equipment

11.2.6.1 Each classroom shall have appropriate presentation equipment of a standard that
ensures students can easily read presentation text/drawings/diagrams and figures from
any position in the classroom. Presentation equipment shall include representative
synthetic training devices to assist students in their understanding of the particular
subject matter where such devices are considered beneficial for such purposes.

11.2.6.2 Training facilities shall have all tools and equipment necessary to perform the approved
scope of training. Training facilities should, at least, include physical & virtual simulators,
personal protective equipment, rescue and firefighting equipment, respiratory
protection, smoke chambers, firefighting simulators. Additional tools and equipment
should be added where relevant.

11.2.6.3 Practical training facilities shall have appropriate selection of helicopter simulations
including fuselage, engines, cabin parts, rotary components and avionics equipment at
both dry and wet practical training areas. All students shall be provided with appropriate
personal protective equipment for all practical trainings. Where training involves working
in smoke environment, respiratory protective equipment (breathing apparatus) shall be

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provided to all students. Appropriate safety briefing shall be conducted before each
practical training including use of PPE and/or RPE.

11.2.6.4 A maintenance program shall be established and implemented for all instructional
equipment.

11.2.7 Training materials

11.2.7.1 Training course material shall be provided to all students, which, at least, include:

a) a training syllabus consisting of a full training programme, lesson plan, instructor

guide, student notes, assessment, presentation materials; and
b) type of course content for each structured learning programme.

11.2.7.2 Training course notes, diagrams and any other instructional material should be accurate.
Where an amendment service is not provided, a written warning to this effect should be
given.

11.2.8 Student Records

11.2.8.1 The applicant shall keep all records including student training, examination and
assessment records for a minimum of 5 years.

11.2.9 Safety and quality management systems

11.2.9.1 The applicant shall establish sufficient procedures acceptable to the GCAA to ensure
proper training standards and compliance with all relevant requirements.

11.2.9.2 The applicant shall establish management systems which, at least, contain:

a) safety and quality management procedures

b) implementation of a management of change of the full training process
c) an independent audit function to monitor training standards, the integrity of
knowledge examinations and practical assessments, compliance with and adequacy
of the procedures
d) evaluation of training effectiveness e.g. course evaluation, customer engagement,
industry visit, etc
e) a feedback system of audit findings to the person(s) and ultimately to the accountable
manager to ensure, as necessary, corrective and preventive actions

11.2.9.3 The independent audit procedure should ensure that all aspects of compliance are
checked at least annually and may be carried out as one complete single exercise or
subdivided over a 12-month period in accordance with a scheduled plan.

11.2.9.4 Where the applicant is also approved to conduct training based on another GCAA
regulation requiring a quality management system, then such system may be combined.

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11.2.9.6 Where a part of the training or assessment is contracted to a third-party organisation:

a) a pre-audit procedure should be established whereby the training organisation should

audit a prospective sub-contractor to determine whether the services of the sub-
contractor meet the intent of this regulation.
b) an internal audit of the subcontractor should be performed at least once every 12
months to ensure continuous compliance with this regulation.
c) the sub-contract control procedure should record audits of the sub-contractor and to
have a corrective action follow-up plan.

11.2.9.7 The independence of the audit system should be established by always ensuring that
audits are carried out by personnel not responsible for the function or procedure being
checked.

11.2.10 Training Conduct

11.2.10.1 The applicant shall ensure all students meet the necessary training pre-requisites
requirements. Where practical training is involved, the fitness status of the students shall
be verified by the organisation.

a) If the fitness status of a student is in doubt, he/she should be removed from the
training course to seek the advice of an occupational medical physician to confirm the
suitability of the student to continue with the training. Where relevant, students
should submit a fitness declaration form.
b) Certain practical trainings may require above average fitness levels. Training
organisations should determine the appropriate fitness levels for different practical
trainings.

11.2.10.2 Training facilities should be regularly checked prior to the delivery of the training course.
Where practical training is involved, a safety inspection should be conducted around the
training area. Safety briefing including walk around may be necessary to familiarise
students with the training area, facility and equipment.

11.2.10.3 Safe management procedures shall be implemented including use of personal protective
equipment, health and safety arrangements, where practical training involves:

a) the use of flammable liquids or liquefied gases including determination of safe

allowable quantity and exposure limit
b) working at height
c) working in confined spaces
d) working in smoke
e) manual handling
f) working in heat and humidity

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11.2.10.4 The applicant shall ensure the validity and security of the competency-based training and
assessment system.

a) Knowledge examinations and practical assessment can either be computerised or

hard copy or a combination of both.
b) The methodologies to be used in a particular examination and assessment should be
determined by the assessors

11.2.11 Training manual

11.2.11.1 The applicant shall provide a manual describing the organisation and its procedures and
containing the following information:

a) a statement signed by the accountable manager confirming that the training

organisation documentation and any associated manuals define the training
organisation’s compliance with this regulation and shall be complied with at all times.
b) the title(s) and name(s) of the person(s) nominated in accordance with this regulation
c) the duties and responsibilities of the person(s) specified in subparagraph 2.4.4.4,
including matters on which they may deal directly with the GCAA on behalf of the
training organisation.
d) a training organisation chart showing associated chains of responsibility of the
person(s) specified in subparagraph 2.4.4.4.
e) a list of the training instructors and assessors.
f) a general description of the training and examination facilities located at each address
specified in the training organisation’s certificate, and if appropriate any other
location, as required.
g) a list of the training courses which form the extent of the certification.
h) the training organisation’s documentations amendment procedures.
i) the training organisation’s procedures.
j) the training organisation’s safety management system including quality assurance
procedure, when authorised to conduct training, examination and assessments in
locations different from those specified.
k) a list of the locations if more than 1 training location.
l) a list of subcontract organisations, if appropriate.

11.2.11.2 The applicant’s documentations and any subsequent amendments shall be accepted by
the GCAA

11.2.11.3 Notwithstanding paragraph 11.2.11.2, minor amendments to the documentation may be

approved through a documentation procedure.

11.2.12 Approval Validity

11.2.12.1 Upon issuance of a heliport training provider certificate, it shall remain valid subject to:

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a) the organisation remaining in compliance with this regulation, in accordance with the
provisions related to the handling of findings as specified in this regulation; and
b) the GCAA being granted full access to the organisation to determine continued
compliance with paragraph 2.4.4; and
c) the certificate not being surrendered or revoked.

11.2.12.2. Upon surrender or revocation of the heliport training provider certificate, the document
shall be returned to the GCAA.

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