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“I’m an avid follower of Jonathan’s thoughts and body of work.
Jonathan’s book Igniting the Phoenix: A New Vision for IT and
interviews captured exactly what is now transpiring in terms of
business transformation. I have quoted Jonathan on many, many
occasions; his insights into understanding emerging key business
issues both from the IT perspective and the line-of-business have
been truly visionary.”
Rod Smith, VP Internet Emerging Technology, IBM
Jonathan Sapir
First edition published in 2020
by Routledge/Productivity Press
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© 2020 by Jonathan Sapir
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No claim to original U.S. Government works
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Library of Congress Cataloging‑in‑Publication Data
Names: Sapir, Jonathan, author.
Title: Thriving at the edge of chaos : managing projects as complex
adaptive systems / Jonathan Sapir.
Description: Boca Raton : Taylor & Francis, 2020. | Includes
bibliographical references and index.
Identifiers: LCCN 2019036884 (print) | LCCN 2019036885 (ebook) |
ISBN 9780367404642 (paperback) | ISBN 9780367405403 (hardback) |
ISBN 9780429356582 (ebook)
Subjects: LCSH: Organizational change. | Project management. | Success in business.
Classification: LCC HD58.8 .S267 2020 (print) |
LCC HD58.8 (ebook) | DDC 658.4/04–dc23
LC record available at https://lccn.loc.gov/2019036884
LC ebook record available at https://lccn.loc.gov/2019036885
The term itself suggests something has gone wrong, but operating at
the edge of chaos is actually healthy; scientists have shown that all large
and complex systems tend to adapt this way. Whether in nature, society,
economics, – or project management – systems must find the right balance
between order and flexibility. This is because their survival and success
depend on being able to constantly sense and adapt to changes in the
environment they operate within.
In a business context, operating at the edge of chaos opens up avenues
for disruptive innovation, cultural overhaul, and process evolution, all of
which help organizations adapt to changing market environments.
BBVA, Order from Chaos: How to Apply Complexity Theory at Work
vii
Contents
Preface............................................................................................. xiii
Acknowledgments...........................................................................xvii
About the Author..............................................................................xix
Overview..........................................................................................xxi
Introduction........................................................................................1
What is a Project?����������������������������������������������������������������������������������������2
The Assumptions of Traditional Project Management...............................2
Typical Problems with Traditional Project Management...........................7
Typical Responses to Project Management Challenges.............................8
The Need for a New Response.................................................................10
How the Book is Organized.....................................................................11
ix
x ◾ Contents
Integrate Checklists..................................................................................201
Eliminate Bad Multi-tasking....................................................................204
13 Implementation........................................................................211
Nudging....................................................................................................212
A CAS-aware Project Management System.............................................214
Summary..................................................................................................214
14 Benefits.....................................................................................215
Shifting Paradigms...................................................................................215
Benefits Overview...................................................................................216
Project Team Member Benefits...............................................................217
Project Manager Benefits.........................................................................217
Organizational Benefits...........................................................................218
Traditional vs. CAS-aware Project Management Methods.....................219
Conclusion................................................................................223
Bibliography.............................................................................225
Index.........................................................................................227
Preface
If I had asked people what they wanted, they would have said
faster horses.
Henry Ford
This book describes how applying Complexity Science can dramatically help
improve the practice of project management.
The book originated from an idea based on work which my consulting
company, SilverTree Systems, did about six years ago for three companies in
very different industries: a global Contract Research Organization (CRO) that
runs clinical trials across the world for pharmaceutical companies; a Fortune
100 fast-food franchise company that installs new equipment periodically
across thousands of stores worldwide; and a digital marketing company that
runs multi-media projects for global organizations. All three organizations
faced similar problems:
xiii
xiv ◾ Preface
Along with the ever-growing need to complete more projects faster with
fewer resources these problems were seriously impacting their businesses. It
was clear that simply tweaking the way projects were being managed would
never produce the kind of leap in production that they were looking for. It
required a completely new way of thinking about the problem.
So we set out to build a solution.
It was obvious that unless we found a completely new approach we
would end up with another me-too project management system based on
the same ideas that haven’t advanced significantly in decades and clearly
weren’t up to the task faced by these companies.
I started by looking for new ideas in other industries. The obvious
examples of radical change were new companies like Uber and AirBnB.
What did they do that was so successful in disrupting their industries?
This led me to the relatively new world of Complexity Science.
New business models like Uber show us that the most efficient operations
behave like Complex Adaptive Systems (CAS) where self-managing
participants, following a set of simple rules, organize themselves to solve
incredibly complex problems. Instead of trying to function like a “well-
oiled machine” where things “work like clockwork”, Uber functions more
like a living organism, a system constantly changing and adapting. It fully
embraces characteristics of a CAS.
A CAS is a complex system that has the capacity to adapt. It is a
collection of individual agents with the freedom to act in ways that are not
always totally predictable, and whose actions are interconnected so that one
agent’s actions change the context of other agents. It is adaptive because
its activities adjust or react to the events of the environment in a way that
facilitates or allows the system to achieve its purpose.
Complexity Science proposes new ways to look at age-old problems with
a fresh perspective. It is based on an appreciation of the unpredictable and
interconnected relationships that occur within a complex system – like a
project management environment. It completely changes the way managers
think about the problems they face.
In fact, what we usually identify as “problems” to be controlled and
avoided (e.g. uncertainty, variability, conflicts) are just evidence of a complex
nature. You cannot predict or absolutely control the future, so pretending
that you can may feel more comfortable but is ultimately far more dangerous
than accepting a degree of unpredictability and being prepared for the
unexpected.1
Preface ◾ xv
The question then became: How can CAS thinking be applied to the field
of project management?
The objective of this book is to explain how adopting a CAS-based
paradigm can lead to innovative work management solutions that are much
better suited to the volatile, uncertain, and rapidly changing world in which
we operate our organizations. The result is a comprehensive approach that
will power the next generation of work management solutions and give
companies a competitive edge.
The book has two objectives:
I have no doubt that reading this book will radically change how you think
about managing projects. I hope you enjoy it and find it illuminating.
I look forward to hearing from you. Please email me at jon@work-relay.com.
And remember to keep an open mind!
Jonathan Sapir
Note
1. Complexity Theory, Mosaic Projects.
Acknowledgments
xvii
About the Author
xix
Overview
xxi
xxii ◾ Overview
cannot predict or absolutely control the future, so pretending you can feel
more comfortable is ultimately far more dangerous than accepting a degree
of unpredictability and being prepared for the unexpected.
Conclusion
To adopt complexity thinking, you first need to understand the basics of
Complexity Science. If you don’t understand how complexity works, you
cannot understand how your management approach impacts the complexity
of your work environment.
We can then apply this knowledge to the management of projects.
This book exposes the assumptions underlying the accepted paradigm
of project management, describes the common practices that are based on
those assumptions, analyzes why these practices are unhelpful and even
harmful, and proposes alternative, sometimes seemingly counter-intuitive
approaches to work management.
By the end of the book, you will have a completely new perspective
on the way projects can be managed in your organization, and how you
can quickly start reaping the benefits provided by a project management
methodology and supporting toolset that is more in tune with the demands
of the twenty-first century, and turns complexity into a competitive
advantage.
Note
Systems Practice: How to Act: In Situations of Uncertainty and Complexity
1.
in a Climate Change World, Ray Ison, Springer.
Introduction
1
2 ◾ Introduction
What is a Project?
A good place to start is to clarify what a project actually is.
(Note: This book applies primarily to repetitive, as opposed to one-off,
never-to-be-done-again projects. It does not apply to software development
projects that use agile methodology.)
The Project Management Institute (PMI) defines a project as a
temporary endeavor undertaken to create a unique product, service, or
result. So, if the endeavor is a one-time occurrence, never to be repeated,
it is, according to this definition, a project. Examples include things like
a project to move the headquarters of the company to a new location. It’s
one-and-done.
But most companies have “projects” that are not temporary, one-off
affairs. Rather, they repeat, like running clinical drug trials, installing
equipment for customers, or running marketing campaigns.
These types of projects are really not projects in the PMI sense at all –
they are processes that are managed as projects.
This is important because the tools used to manage processes and
projects are quite different in their approach. For example, because projects
are assumed to run only once, you must plan them every time, and the
effort must pay off from the outcome of the one time you execute the
project. Repetitive projects, on the other hand, are obviously repeatable. The
fact that the activities are repeated means that you can effectively amortize
the planning effort over many repetitions.
Repetitive projects are also typically much more complex to manage than
one-off projects, in that there are many instances of the project running
concurrently, and these projects usually share the same resources.
The stakes are high for many repetitive projects. They have an important
impact on how the organization does business. They create winners and
losers. Having the right tools to address these needs is often a mission-
critical factor. If your organization runs process-driven projects, and you
are managing them as projects, you are severely limiting your organizations
capabilities.
Ensuring tasks complete on time is the best way to ensure that the
project completes on time.
The idea that if every task is on time the project will be on time is burdened
with unintended consequences: task estimates will be inflated to consider
the variability of task execution; task dates ensure that no task will ever be
early, but late tasks will impact the schedule, and multi-tasking is sure to be
rampant.
Percent complete is the best way to track task and project status.
Percent complete is a backward-looking, subjective, essentially meaningless
measure of project and task status that leads to a prolonged “90 percent
completed” syndrome.
Gantt charts are the best way to plan and manage a project.
The core of every project management system is a Gantt chart. Gantt
charts are used for managing all aspects of project management: planning,
scheduling, execution, and monitoring.
Unfortunately, Gantt charts are littered with minefields, many of which
most project managers are barely aware of:
Ill-deserved credibility
The visual quality of color charts means that they gain an implicit
credibility. This can result in managers being unwilling to challenge
the charts and so they gain a momentum all of their own. They
encourage the project manager to over-control the project rather
than to devolve responsibility for the time plan to team members.
continued on page 6
Another Random Scribd Document
with Unrelated Content
which her adopted father, Mr. Helston, F.R.I.B.A., has just completed in
Fransdale, which has been described as the most imaginative specimen of
domestic architecture produced by an Englishman during the last three
hundred years. It has been seriously suggested that the house in question
may revolutionise the idea of the English country house, and that the day of
gables, barge-boards, rough-casting and timbering is over.'"
"She will be angry," said Brenda; and, after a moment's silence, burst
out laughing.
"Oh, you must let her see it; because, if you don't, someone else will—
inevitably."
Helston leaned back in his chair, with reminiscent eyes fixed on the
glowing fire.
"You and I were right, Brenda, when we believed her to be above the
average: she ought to go far."
"Never for a moment have I doubted it," his wife answered. "She has
power! Her smallness, her silence, her strength—it is a wonderful
combination. Many a time I have thanked God for her."
"I fancy," said Harry reflectively, "that Mrs. Cooper to this day believes
that we shall repent, and that it was Melicent who corrupted her entire
household, girls, maids, governess, all in the space of two or three weeks."
"If she does, the vicar knows better," returned his wife, "and is glad
enough for Gwen and Theo to come to us whenever they can."
"I believe we made one mistake," thoughtfully pursued the man. "I have
often wished that I had not complied with the vicar's written request that the
Burmesters should be told nothing. I don't want them to think there is
anything to conceal, as far as Millie is concerned. You see, Mayne doesn't
like the circumstances of her leaving Africa talked about, and Cooper
doesn't like the circumstances of her leaving the Vicarage talked about. At
this rate, it seems to me that she may become a Woman with a Past, if we
don't take care."
"Oh, pooh," said Brenda; "don't make a fuss about nothing. Everybody
knows what the Coopers are."
As she spoke, a gay voice, a dog's bark, a scuffle, was heard without;
and the girl they both loved whisked in, waving a roll of vellum in her hand.
She tossed the document in Brenda's lap, and sat down on the fender-
stool, a little out of breath.
She had not changed greatly since her early teens; but she had
improved. She was still small, though not too small; still pale, but with the
clear, rose pallor of a Malmaison carnation. Her soft, fair hair was
becomingly arranged, her movements graceful, her manner decidedly good.
"It's going to snow," cried she. "March is going out like a lion! Pater, I
hope the wind won't nip our crocuses."
"Paragraph! You don't tell me! Where? After all my trouble!" She
stopped short, indignant, her cheeks suddenly rose-colour. "Well, I don't
care," she concluded defiantly. "Ne'er a reporter of them all shall flout me
out of my humour."
Helston did so, not without relish. When he had done, the girl made a
sound of disdain.
"Charming!" she said. "But what does it matter? Does anybody whose
opinion I value form that opinion upon the Hauberk?"
"If you will start doing what nobody has done before,—"
"Very likely it is true what they say—that a business woman has got to
sacrifice something. But I always was practical, you know."
"For sheer power of vituperation, you are hard to beat," she said. "Well,
mater, what have you been doing all day?"
"When you have done railing at each other, you shall hear. I have news
of a really exciting character, but I shall not tell it until there is a suitable
demand."
"I have heard news and received a visitor: who but Lance Burmester?"
"He is in town for one night only," said she. "Goes down to Ilbersdale
to-morrow; so I implored him to come back and dine. He demurred, on the
ground that he had two friends with him, whom he could not desert One is a
Captain Brooke, a friend picked up in Africa. The other is—guess,
Melicent!"
The sensation made her furious. Why should she blush? At the memory
of a period of her life now so incredibly remote that it seemed like a
previous incarnation? She sometimes felt, in the infrequent moments when
she recalled her amatory experiences, as though she had merely dreamed
the savagery, the bestiality, of her African days; as though she had first
awakened to life when her uncle drove her out upon the high heathery Nab
that overlooked the moorlands.
With a craving for air she sprang from her low seat by the fire, stood up,
drew a long breath, flung back her head. What useless panic! She was free:
no promise could be said to bind her! Why should she fear?
Brenda laughed.
"Bert Mestaer! What a notion! You would hardly expect Mr. Burmester
to make friends with him! Oh, no; it is someone whom you will really like
to see—surely you can guess!"
"Mr. Mayne?"
"Of course!"
The relief, the reaction, were extraordinary. Melicent's head swam. With
more demonstration of feeling than was usual to her, she clapped her hands.
"Oh, that is good! I am pleased! What a pity he did not get back in time
for my twenty-first birthday last spring! I wonder whether he will think that
I have changed!"
"Your wonder will be speedily set at rest. As it appeared that Lance was
inseparable from his friends, and that this was his only night, I told him to
bring them both back to dinner at eight. I sent Elizabeth for fish and cream,
and I wish you would go into the dining-room on your way upstairs, and see
that the flowers on the table are all right."
"Well!" cried Melicent, and heaved a sigh. "Things are happening to-
night in the bosom of this peaceful family. Pater, just put away that odious
newspaper in the table drawer, so that nobody can see it. To think of Mr.
Mayne being in England! Why didn't he write and say he was coming?"
"I fancy he only quite suddenly found that he could get away. You see,
all his plans are changed. He is to be Bishop of Pretoria."
Melicent paused again, her eyes full of memories. She saw an open
grave, a long black procession of uncouth people winding down the rough
fields, past the Kaffir huts—the sun blazing down on Carol Mayne's sharp-
cut, ascetic face.
"I am the Resurrection and the Life. He that believeth on Me, though he
were dead, yet shall he live."
The thought of what her heart had been then, torn with hatred, racked
with grief, savage, sullen, lonely, arose in sharp contrast with the thought of
all that had been since, all that she had come to understand, believe and
hope, in these full years of growth that lay between.
CHAPTER XX
CAPTAIN BROOKE
"What man would risk the danger twice,
Nor quake from head to heel?
Whom would not one such test suffice?"
—A. C. SWINBURNE.
Not Melicent herself looked forward to the moment of meeting with
more eagerness than did the Bishop elect of Pretoria. He had been through
many anxieties during his first months of guardianship; and his gratitude to
the Helstons was immense. It was most natural that he should look forward
with interest to a sight of the girl he had saved.
She was not present in the drawing-room when the three men arrived,
but the cordiality of the Helstons' reception was delightful. Lance was
grateful to them for including his friend, a big, silent man, who had been
with much difficulty persuaded to come. Brenda assured him that six was a
far better number than five, and made him welcome with sincerity which
could not fail to please.
"But he wouldn't have come at all; he would have held out obstinately,"
said Lance gaily, "but for one thing, one mysterious reason, which will
transpire later. You needn't blush, Brooke."
"Haven't the least intention of it; don't play the fool, Burmester. I
suppose it was natural for an outsider to feel that he was intruding on a
party of friends who were meeting after long separation."
"Just as well for you to become acquainted now, for you'll be sure to
meet at Fransdale," said Lance easily. "I suppose you are going up for
Easter, Mrs. Helston, and I am taking Brooke and the Bishop to Ilbersdale."
As he spoke, the door opened, and all three men turned to watch
Melicent as she came in.
She had rather more colour than usual, and her expression was strangely
arresting. Her evening gown was white, and trailed over the soft carpet with
a delicate rustling. She walked straight up to Carol Mayne, her eyes shining,
her two hands outstretched: and he caught them in his, meeting her glance
with the piercing, deep-set eyes she remembered so well of old.
She looked up gravely, but with a certain kindled enthusiasm, far more
impressive than a girl's laughter.
"Miss Lutwyche!" she said reproachfully. "I shall not allow that. As for
you, you are not a bit changed. I should know you anywhere—Bond Street,
or darkest Africa."
When Captain Brooke had been presented, they all sat down, and the
talk hung fire a little.
"It is too big," said Melicent, with a little sigh. "There is so much to say,
we don't know where to begin. Mr. Mayne, I know, is thinking of me with
my hair in a pig-tail, and a calico frock, slouching across the yard with a
copper bucket; and Mr. Burmester is thinking of a time when I was locked
up in disgrace in the Vicarage schoolroom, and not allowed to go to a
picnic; and Captain Brooke is thinking how disagreeable it is of people to
have reminiscences he cannot share."
"I am thinking that it is hard to fancy you in a calico dress with a copper
bucket," he said.
"I saw a good deal of it during the campaign," the soldier answered. "A
good deal of outer darkness, I mean."
At the moment dinner was announced, and they went into the dining-
room.
"I suppose," said Melicent, who was seated next Mr. Mayne, "that it is
of no use to ask you after old acquaintance? It is so long since you left
Slabbert's Poort?"
"Well," he answered, "I have kept up with one or two of the folks there.
But the general scatter, when the war broke out, made great changes,
though, as you know, the place was never in the line of march. Marten
Brandt still owns the Vierkleur."
"Not sure he ain't a colonel; I knocked up against the beast," said Lance.
"Remember hearing about Gouverneur J. Otis, eh Brooke? Remember the
story of Sal's Drift and the stampede of the gun mules?"
"Worst of him was, the brute was so witty," said Lance. "I believe all
our officers knew he was not to be trusted, but they made no end of a fuss
with him. Daresay he'll be turning up in England soon, in some swell house
that's been lent as a convalescent home, and flirt with all the titled girls as
bold as you please."
"Let's see; he was the chap who got his head punched by Millie's Boer
champion, wasn't he?" asked Mr. Helston.
His wife gave him a warning glance. Young Burmester was present, and
he knew nothing of the girl's vicissitudes, nor was it desirable that he
should. Besides, there was a stranger among them. She could see, by the
way he instantly began to speak, that Mayne was as desirous as she to turn
the subject; but Lance had caught the word.
"Hallo, Miss Lutwyche! had you begun breaking heads and hearts, even
before you came over?" he asked gaily, across the table.
"Boers don't trouble about hearts," said the girl, with composure. "We
were a pastoral people, and never did anything interesting. It is you from
whom we expect tales of prowess. Did you never escape in a goods train, or
scale a prison wall, or—"
"As to that," said Lance, "I've a magnificent yarn, all ready for telling,
only this beggar"—indicating his friend, who sat next to him and opposite
Millie—"tried, before he would come here to-night, to get me to promise
not to tell."
Melicent had wholly succeeded in turning away the subject. The silent
captain reddened, looked morose, and was heard to murmur that Burmester
was a rotter.
"I hope you were not so rash as to make the promise in question?" cried
Brenda.
"Well, do you know, as far as to-night goes, I'm afraid I did!" owned
Lance.
"But it's only if you save from drowning that the proverb applies," said
the host.
"Well, this was drowning. River suddenly rose while the column was
crossing; and the last men got washed away. But this is spoiling my yarn.
I'll keep it for when Brooke isn't about."
"I told you I should spoil sport if I came," said Brooke grimly.
The gentlemen did not linger over their wine. Mayne was anxious to
talk to Melicent of her future, and Lancelot was astonished at himself for
the anxiety he felt to return to the drawing-room. He remembered a day
when he had seen a slip of a girl seated on Tod's Trush, and how he had said
to Helston: "One is conscious of a personality." He was vividly conscious of
it now. It was the "indefinable something" that Melicent possessed. She
never spoke much, but always gave the fascinating impression of vast
reserves behind, of a boundless store from which she could give more, and
always more.
He was vexed with Mrs. Helston for engaging him at some length in
talk, which she did advisedly, to allow Carol to talk to the girl.
It was with interest and satisfaction that Mayne listened to her, and
found out how soon she hoped to be self-supporting, and how close were
the ties that bound her to her friends. There seemed no cloud upon her
horizon; life, which had begun so stormily seemed, like many a rainy
English morn, to be breaking out into a cloudless sky.
"But there is one thing I want to ask you about," said Melicent
presently. "I have one wrinkle among my rose-leaves. It is only a little
thing, yet at times I fear it I have a constant dread that ... you know who ...
may turn up. I expect it is very silly of me. Men soon forget these things;
and in so long a time, he is sure to have forgotten. But I have wished to see
you, to make sure. I didn't like to write about it. I can't help a dreadful kind
of feeling rushing over me at times, that he..." she looked round. Nobody
was in hearing but Captain Brooke, idly turning over music on the piano;
she dropped her voice—"that Bert Mestaer—may still think he has a claim
on me."
There was a silence, which the chat of the group by the fire did not
seem to break. Captain Brooke earnestly studied the song he was reading.
"That idea—the idea that Mestaer might still think of you—would not
be pleasant to you?" asked Mayne.
"Pleasant?" the word was a gasp. "But you see the life that is mine
now," she said tremulously. "You remember the house of bondage—the
darkness and shadow of death."
She turned towards him, put out one hand, and laid it on his.
"It was you who saved me; you delivered my soul from the snare of the
hunter," she said. "If Mestaer let me go, you were the only man that could
have persuaded him. You know it; we need not discuss it. What I want you
to tell me is, whether you have seen or heard anything of him; whether he is
alive or dead."
"He was certainly alive when I left Africa. He did splendidly during the
war. I believe he is considered the finest scout in the British army. I feel
sure I may take it upon myself to say, on his behalf, that he will never make
himself obnoxious to you. You need be in no fear of him."
"I don't exactly know what you mean by nonsense, Millie. If you mean
his love for you, I don't think I can truly say that he has forgotten."
"Well, that is what I wanted to be sure of! Now I shall breathe freely
again. I will confess to you now, that I had a terrible moment this evening.
Mater said Mr. Burmester had come home, and laughed and asked me to
guess who was with him! I leaped to the conclusion that it was Bert
Mestaer, and I suddenly found myself in the grip of a blind terror. I thought
I should faint, all the horror of that dreadful time came back so clearly. I
don't think I could have faced him...."
But Lance was no longer to be held back. He broke away from his
captors, and came towards Millie, calling for a song. Captain Brooke, who
still stood forlorn and rigid by the piano, leaning his chin on his hand, was
roughly pushed away. Melicent sat down without shyness, and sang two or
three ballads in a voice that—like herself—was small and flexible and very
distinctive. The last thing she sang was that wonderful little piece of
inspiration,
he repeated thoughtfully.
"Yes," she answered; "yet many people seem content with the one! I
suppose all women used to be! Think what an awful fate, to look on life
merely as a matter of sentiment! The thousand eyes are better, don't you
think so?"
The reply struck her as remarkable, but she had no time to reflect upon
it, for Lance again struck in:
"Ah!" cried Lance, "and that reminds me of old Brooke's business and
the reason why he came here to-night! Do you know, Miss Lutwyche,
Brooke wants to build a house, and he's been reading a paragraph in the
Hauberk about a lady architect."
Everyone was now crowding with interest around the music-stool where
Melicent sat.
"What and where would your house be, Captain Brooke?" asked
Helston.
"How dare you?" she cried, threatening him in mock rage. "Oh ... but
this is wonderful! Are you serious, Captain Brooke?"
"Quite. I have bought the land. Only about twenty acres. I should like
your advice about the actual site of the house."
"Well, Millie, if you give satisfaction over this, your career is made,"
cried Brenda.
"But what kind of house do you want?" cried the girl. "You must tell me
that!"
"No; that's what I shall pay you to tell me," said Millie's client calmly.
He smiled for the first time, as he added: "You have the thousand eyes."
"Well!" said Melicent, "the agitations of this day have been quite too
much for me!"
"Oh, no; not now. They sold their last acre in my grandfather's time. A
churchyard full of their graves is all that is left. It is, however, a part of their
land that I have bought back."
"That is the kind of thing I would like to do myself," said Carol Mayne.
"Now, Miss Lutwyche, is the house rising before your mind's eye?"
cried Lance, pleased at the intense interest created by the scheme.
"Not yet," said Melicent; but her eyes were dreamy. "What kind of
people were your forbears?" she asked the Captain.
"And do you want the house to resemble them in tone?" she asked,
smiling at his allusion.
"No. I want it to be the typical house that is in your mind; the house you
would live in, if you could choose."
She laughed.
"Take care! You don't know how lordly my ideas may be! You will have
to bring them down to the level of estimates."
"Do you want the thing put in hand at once?" asked Helston.
"Yes, I do. I should like Miss Lutwyche to come down and look at the
site before I go to Ilbersdale for Easter."
"Well, Millie, you must make up your mind! Do you accept the order?"
cried Carol Mayne.
"I should like to come down and look at the site before I finally say
Yes," said she. "And ask Captain Brooke all manner of questions."
CHAPTER XXI
MIRAGE
"He who has seen a city in the skies
Knows he may never cool his tired eyes
At the fair waters of that Paradise.
The sky was clear and starry; the night was swept by the strong, clean
current of the March wind, as the three men stepped out into Collis Square.
"How shall we get back?" asked Burmester, lighting his cigar. "Train,
tube or bus?"
They were standing just beneath a street lamp, whose strong light,
falling on his face, showed it haggard and strained. Burmester did not
observe it.
"You don't catch me!" he cried jovially, flinging away his light. "Come
on, Bishop—leave that maniac to his own devices. Here's a hansom, the
very thing."
The jingling cab pulled up at his signal, and he sprang in. "Rhodes
Hotel!"
"All right, Burmester, I'm walking a bit with Brooke," said Mayne.
"The deuce you are! Nice trick to play on me!" cried Lance, as he was
bowled away.
"Why can't you go with him, and leave me to myself?" growled Brooke,
lighting a pipe with a hand that shook.
"Because I want your society, though it seems the desire is not mutual."
There was no reply. They tramped eastwards in silence, past the Marble
Arch, down Park Lane into Grosvenor Square, and on into Berkeley Square,
where suddenly Brooke said:
"All right, I will. I am as pleased as I feel sure you must be, though you
don't show it, at the result of your idea."
"Exactly; because you did say so. But you have not said so to Miss
Lutwyche; and don't you see that your very failure to do so would banish
the idea of your possible identity from her mind? You come before her with
looks, words, manners, your very nationality—all changed! An English
landed proprietor! Doubtless she knows nothing of the great diamond find
on the High Farm, nor of the fortune you have realised. The idea that you
should adopt such a method of gaining access to her, would never strike her,
it would not seem characteristic of her preconceived idea of you."
"I don't know how I got through," said the Captain brokenly. "When she
came in, looking like an angel from God ... and passed me by and went up
to you! By George, Mayne, she was right! It was you who saved her! But
for you—"
"She was wrong; it was you," said Mayne. "She will probably never
know the fight you made; women don't understand these things, and it is as
well they don't. Things go like that in the world."
"I don't think her at all angelic," he replied, "but I will own that she
seems to me less unlovable than I used to think her in Africa. Don't punch
my head! ... Burmester admired her, I thought."
"But you have made a splendid opening. The idea of the house was a
masterly one. It gives you endless opportunities and a common interest.
Only remember, you must keep yourself well in hand. As I warned you, the
game is a dangerous one. One false move may cost you all."
"Everything was in your favour. She was full of my return, and of relief
that it was I, not you. The silent Captain Brooke was a negligible quantity."
"She never looked at me squarely but once. That was in the middle of
dinner. My heart nearly stopped. I had to lower my eyes lest they should say
things. Ah, well; you're a good sort, and no mistake. I'm glad we've talked it
out, though I was a sulky brute at first."
"H'm! Yes; Melicent might think the change in you not so deep if she
had heard your way with me this evening," said his friend drily. "The old
Bert is still there, in spite of all the polish."
Bert laughed as he strode on, with his long, swinging step. He made a
fine tribute to the creative powers of Sergeant What's-his-name. There had
been good material to work upon, and the right kind of training; and the
result was something like a miracle.
In the old days, Mayne had realised that this man was something out of
the common: but even he had not been prepared for his persistence, nor for
his wonderful flair for knowing the right men, reading the right books,
doing the right thing. During all these five years, no week had passed
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