Car Wash Business Plan Example
Car Wash Business Plan Example
Business
Plan
[YEAR]
Executive Summary 5
Venture Description 6
Objectives 7
Marketing Plan 7
Keys to Success 7
Financial Plan 8
Business Summary 9
Management Team 10
Carmen Perez 10
Board of directors 10
Carmen Perez 10
Tony Perez 11
Advisory council 11
Anne Klinesmet 11
Ted Hooster 11
Gerald Lance 11
Hiring Plan 12
Our Services 14
Industry Profile 17
Current size 17
Growth potential 17
Industry Trends 17
Other Characteristics 18
Distribution Channels 18
Customer Profile 19
Future Markets 19
Competitive Analysis 20
Direct Competition 21
Indirect Competition 21
Future Competition 21
Competitive Analysis 22
Marketing Strategy 24
Publicity 24
Telemarketing/Direct mail 25
Internet 25
Trade Shows 25
Pricing Strategy 25
Pricing Policies 26
Financial Plan 27
Break-even Analysis 28
Executive Summary
Venture Description
Management and Organization Plan
Objectives
Marketing Plan
Keys to Success
Financial Plan
Car Wash | Business Plan [YEAR] 5/35
Venture Description
Steve and Gabriel Car Wash Inc. (S&G) plans to build a four-in-one car wash with four self-
service bays and one automatic drive-thru. The facility will offer the most modern and efficient
self-cleaning equipment in the area, will be a well-lit, nicely landscaped, modern structure that
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delivers high-quality service at competitive prices with remote (video) security monitoring in the
service area. S&G is designed to appeal to both men and women, helping them feel welcome
Start
andwriting here.. they wash their cars, motorcycles, boats, and other vehicles.S&G is in the
safe while
planning stage. A January 200C opening is planned.
Management and
S&G is unique in that it isOrganization Plan
a community-minded business with a civic-minded approach, which
involves its owner in being a visible, active member of the local community. The lot on which
S&G is to be built was the site of the old Copperville CommunityCivic Center that the town has
outgrown
S&G Carand
Washreplaced with new facilities at another location. The site is familiar to the town’s
people as the site of many civic events. Whenever possible, S&G will allow civic events such as
charity
Sparklefund car washes,
& Gleam Car Washmeetings of local
Inc. (S&G) car andSubchapter
is a StateA, motorcycleSclubs, and participation
Corporation in the
formed in April
neighborhood beautification
200B. The corporate form wasprogram.
chosen Byforsupporting theofcommunity
its limitation liability andwith
easethese activities, and
of transferability.
identity will be established
The Sub-chapter which
Selection was will support
made to avoidthe marketing
double efforts
taxation. of the
The sole business. President,
stockholder,
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and Chief Executive Officer are Carmen Perez. Custodial service, grounds upkeep, machine
servicing and repair, and maintenance will either be outsourced or handled by a part-time
Start writing here..
employee. Carmen’s husband Tony Perez will serve as corporate secretary and as a member of
the board of directors, primarily as an accommodation.
S&G has an advisory board consisting of an entrepreneur, financial advisor, a CPA, and a
Carmen
community center director. Perez
It has retained the professional services of an attorney, CPA, banker,
CEO
and insurance agent. - [email protected]
Carmen has worked full time at a local electrical contracting company for the
past 15 years. She is vice president of operations and will continue to work until
S&G opens. Formerly, Carmen was employed as a marketing manager for a real
estate company. She will handle all day-to-day operations, buying of supplies
and marketing of the business.
The objectives for S&G Car Wash and Detail Service are:
Marketing Plan
The site of S&G is the most important factor in the success of the business. All factors have
been considered, and the corner of Leeds Parkway and Dunbrooke Road in Copperville, StateA
has been selected. This location is situated on the northwest corner of the intersection of two
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major thoroughfares in this treasured community. This site is particularly well-suited for a car
wash. The intersection of these two thruways is on the northern edge of a busy mini-mall of
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groceries, sundries, and specialty shops. Corporate campuses surround the area, along with
upscale multi-family developments of condominiums, duplexes, and apartments as well as
single-family developments.
Keys to Success
The closest competitor is a full-service tunnel carwash located an inconvenient 3.5 miles from
the center of commercial activity. StateADOT Traffic counts in the area immediately adjacent to
theS&G
siteCar
location
Wash are 28,500 vehicles per day. SSCWN and the AutoLaundry news agree that
average traffic counts of 1,500 vehicles per day will support one bay. S&G plans to build four
bays•of self-service
S&G is situatedplus
on one automatic corner
the northwest bay, thus requiring
of the a minimum
intersection of twotraffic
majorvolume of 7,500 in
thoroughfares
cars per
thisday in trafficcommunity
treasured count. ThisThis
positions
site isS&G for better-than-average
particularly well-suited for a revenues,
car wash.as well as
future growth and investment potential.
• Direct competition is limited to outdated "tunnel" or friction car washes, lube
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and convenience stores.
• S&G will boast the Laserwash 4000 "touchless, spot-free" system. Washing Equipment of
Start writing here..
Texas (WET) is located in San Angelo and will provide all equipment and maintenance
support.
The overall cost for the start-up of this business is $615,000.This amount is broken down as
follows:
The owner will invest $160,000 and Sparkle & Gleam will borrow the additional$455,000. A 20-
year real estate loan at 8% interest in the amount of $244,000 and a 10-year equipment loan at
10% interest of $211,000 are needed.
Pro-forma for three years has been prepared using conservative sales projections. They show
operational profitability within the 2nd year and overall profitability within the 3rd year.
Carmen’s exit strategy is either to leave the business to her heirs or sell it when she is ready to
retire.
Business Summary
Legal Form of Business
Management Team
Board of directors
Advisory council
Hiring Plan
Compensation and Ownership
Employee Reward and Incentive Plan
Car Wash | Business Plan [YEAR] 9/35
Legal Form of Business
Steve & Gabriel Car Wash Inc. is a Subchapter S Corporation, registered by the StateA Secretary
of State to do business in StateA. The Subchapter S election, filed with the Internal Revenue
Service, offers a reduced tax liability for the owner. The corporate status provides the owner
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with limited liability. Potential additional liability will be covered by a $1 million umbrella
insurance policy against all liabilities as well as property insurance.
Start writing here..
Management Team
Carmen Perez
CEO - [email protected]
Carmen has worked full time at a local electrical contracting company for the
past 15 years. She is vice president of operations and will continue to work until
S&G opens. Formerly, Carmen was employed as a marketing manager for a real
estate company. She will handle all day-to-day car wash operations, buying of
supplies, and marketing of the business.
Board of directors
Carmen Perez
Chairman of the Board - [email protected]
Advisory council
Currently, four people serve on the advisory council. They bring start-up and on-going
management and subject-matter expertise to Carmen Perez. The advisory council members
have volunteered to meet together each month during the first year in business to provide
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guidance during the start-up phase. The timing of on-going meetings will be determined after
one year.
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Anne Klinesmet
[email protected]
Ted Hooster
[email protected]
Gerald Lance
[email protected]
S&G has been created for the purpose of creating a family-owned business that the Perez
family can own and operate. There are no plans for management personnel in addition to
Carmen Perez. Custodial service, grounds upkeep, machine servicing and repair, and
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maintenance will either be outsourced or handled by part-time employees. Due to the type of
work needed and the available work-force, S&G will seek retired individuals or students to
Start writingthese
provide here..services. Part-time employees will be recruited through advertising and job fairs
at the new community center, area high schools, and the community library.
Compensation and
In order to expand into Ownership
related services and spin-offs, S&G would have to hire a manager to
oversee the entire operation. This person would monitor and supervise all employees. In
addition, experienced full- and part-time staff would have to be trained and hired.
S&G Car Wash
S&G will employ Carmen at a salary of $24,000 in the first year (that salary is projected to go to
$36,000 in the second year). Part-time employees will be paid $10.00 an hour. Carmen holds all
of the stock of the company. The company offers minimal benefits to the owner and no
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benefits to part-time employees.
S&G will not have a formal employee incentive plan to start. Employees will be motivated
through rewards and incentives for jobs well done, goals met, problems solved, and taking
initiative. Initially, rewards will be non-monetary, to include paid time off, flexible work hours,
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free car washes, and parties.
S&G
Save Car Wash
money
S&G realizes the car wash industry, top to bottom, is a service industry. S&G will establish itself
as the premier car wash facility by providing a quality service for a competitive price and by
focusing our staff on customer service. We will offer the following services to the City
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community:
• Laser
Start writing "touch-free and spot-free" car wash (4 different washes: $5, $6, $7, $8)
here..
• Four "self-serve" bays ($1.25 for 4 min cycle)
• Vacuum and car wash vending services($.75 for 4 min cycle)
• Reverse osmosis drinking water ($.25/gal)
S&G constantly monitors the car wash industry and will adopt new technology that offers
customers a better product or aids in water conservation and anti-pollution efforts. There are
new spin-offs that we might develop which would keep us on top of changing market trends.
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We could add an automated car wash that includes interior detailing. Current trends let
customers have choices on how they would like to have their car washed at different times.
Self-service this week, automated next week.
Market Analysis
Industry Profile
Industry Trends
Other Characteristics
Distribution Channels
Target Market Profile
Customer Profile
Future Markets
Car Wash | Business Plan [YEAR] 16/35
Industry Profile
The industry has developed to a mature product/service. It is generally agreed that the first
automatic car wash was developed around 1914. By 1945 there were 32 car washes across the
nation. As the automobile industry grew, the car wash industry grew exponentially. Due to
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heightened consumer expectations, the industry has experienced major changes that have also
increased operating costs brought on by customer demands. The primary changes have been
Current size driven. Customer decision points centered on how and where a vehicle can be
convenience
cleaned quickly, efficiently, and effectively. Until recently, the self-service car wash bay was only
Start writingwand
a wash here..and soap. Consumer demand forced the industry to create new services including
the foaming brush, vacuum and carpet cleaners, fragrance, and the in-bay automatic wash.
TheS&G Car Wash
most recent U.S. business census data (NAICS code 811192) shows that the total annual
revenue for all car washes nationally is $3.9 billion and is $33.8 million for the state of StateA.
The Car wash industry and revenue growth in the US and in
The total
StateA is population in a
increasing at the study
high area
rate. U.S.isCensus
160,000industry
people. The average daily traffic count as
reported
data in the
for the latest
most StateA
recent Department
five-year of Transportation
study shows growth in report of the primary market, the
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drive-by market,
numbers consists of 28,500
of establishments, cars perand
at the national dayStateA
at the intersections of Leeds Parkway and
Dunbrooke
state Road.
level, of 18%The
andStateA DepartmentRevenues
15% respectively. of Transportation
grew anticipates a 4.5% traffic increase
Growth
annually
48% potential
due toand
nationally population growth.during
41% in StateA The traffic counttime
the same numbers at a 4.5% growth rate translate
into a 30,000 potential customer volume this coming year.
period.
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The car industry continues to grow. Even in an era of
increasing concern about the environment, cars give
Industry Trends
people freedom. Car washes will be needed to allow
people to keep their assets in good shape, protecting the
investment. (Graph data for the last 13 years derived from the US Department of Commerce
webS&G Car Wash
site.)
Cars continue
Convenient to be amethods
payment status symbol
are anand offer
issue an affordable
in self-service means ofThe
industries. demonstrating affluence.
release of the new
Leasing represents a large share of the total car ownership market. This trend helps drive
dollar coin, increasing use of credit and debit cards, and technologies allowing prepaid payment the
demand
cards arefor
allkeeping cars
indicators of in good
the shape
coming to avoidVendors
changes. extra charges upon vehicle
are developing new return.
technologies that
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allow easy use of multiple payment methods. Technologies that control the delivery and remote
notification of problems in the facility are becoming more available and affordable. This
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technology notifies the owner of potential payment problems before they happen and interrupt
the delivery of products. It also can notify the owner when there are malfunctions with the
equipment. Customers want more services. Vendors are now developing multiple-use devices
such as vacuuming machines that have built-in shampooing machines and spot remover.
These factors went into the selection of Shower Rain products. Shower Rain stays abreast of
the changes in the industry and our maintenance agreement incorporates periodic upgrades to
installed equipment.
Car washes are located in all parts of the country. Certain locations, notably the south and
west, have higher concentrations of car washes but car washes are a necessity everywhere.
According to car wash industry sources, an abundance of multi-family housing units in an area
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is a good indicator of car wash facility success. Of the 160,000 population(Sept 200A MASR,
INC report) in the target market, 28% reside in multi-family units.
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Weather does affect volume at car washes. The reality, however, is that cars still need to be
washed at all times of the year. This is especially so in winter when salt, sand, and other
Distribution Channels
chemicals are spread on the roads to improve traction. These "additives" attack the paint, bright
metal, and mechanical components and must be removed or the life of the body of the car is
shortened. Car washes are the only reliable way of cleaning the undercarriage and maintaining
theS&G
car’s finish
Car Washin the winter. Although volume will be reduced during inclement weather, the
volume returns when the weather clears. Industry surveys show that car washes will generate
50% of their
Efficiently business
running roadduring the are
systems latethe
winter/early spring
distribution months.
system for car washes. Due to the
construction of the six corporate campuses surrounding the area, the road system serving S&G
Based upon recent calendar year figures obtained by Professional Car Washing Magazine in a
runs smoothly and efficiently.
nationwide survey, for a five-bay, self-service wash, average operating costs are approximately
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41% of gross income. This figure does not include an average debt service of 24.5%. These
projections
Start do not include any administrative or marketing expenses. Profit before income
writing here..
taxes for a car wash of this size is 4.3% (RMAAssociates).
The typical market size that can support a self-service car wash will guide the number of bays
to be built. The Self-Service Car Wash News (SSCWN), an industry consortium, indicates that
traffic count is the best method of measuring market potential. StateADOT Traffic counts in the
area immediately adjacent to the site location are 28,500 vehicles per day. SSCWN and the
AutoLaundry news agree that average traffic counts of 1,500 vehicles per day will support one
Today’s customers have changed considerably. Fifteen years ago, the primary market was 90%
male; today, the clientele varies from 16-year-old females to 75-year-old males and everything in
between. Of the car washes operating today, 13% are less than 10 years old and of that 7 % are
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less than five years old. As vehicle prices and maintenance costs continue to rise, car owners
are keeping their vehicles longer and paying more attention to its upkeep and appearance.
Start writing here..motorists have been quick to recognize and accept the value of high-quality car
Consequently,
wash services.
Future Markets
The target market characteristics are broken into seven primary categories according to
Professional Carwashing and Detailing Online:
• The density of the population between the ages of 16 & 65. The largest percentage
S&G Car Wash
should be between 34 and 45.
S&G •will
Predominant household income
look for opportunities of between
in suitable locations$48,000
to openand $75,000operations. This
additional
expansion will not
• Proximity be a priority because
to multi-family extensive research has been done showing that the
housing units
current location to
• Proximity is the best in the
white-collar city.
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• The volume of drive-by traffic
• Customers
Start writing here.. who value clean cars
• Age of vehicle: 30-40% should be less than three years old, 10-20% should be between
three and five years old. Less than 15% should be older than five years.
The area surrounding S&G has needed a car wash for several years. Residents in the area have
had to drive a minimum of three miles to find an automatic car wash and more than 10 miles to
find a self-service car wash.
Competitive Analysis
Direct Competition
Indirect Competition
Future Competition
Competitive Analysis
Car Wash | Business Plan [YEAR] 20/35
Direct Competition
The location of the car wash is the most important indicator of success. Locating the site too
close to the competition will only divide the current market, rather than expand it. Therefore, it is
important from a competitive standpoint to locate where there is little competition or where
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there are more customers than the competition can service. In S&G’s 160,000 population target
market area there are four-car washes: a full-service tunnel car wash located an inconvenient
Start writing
three here..
miles away, three self-service four-bay units located on 98th Parkway some eight, 11, and
13 miles away from S&G.
Indirect Competition
There is no competition for S&G within a three-mile radius. The major arteries of Leeds Parkway
and Dunbrooke Road, the main conduits to S&G, will continue to provide a steady stream of
clientele.
S&G Car Wash
S&G will have indirect competition from any other sources of car washes, such as the car
owner at home, detailers, charitable fundraisers, and car service businesses. The weather will
limit competition from the owner and fundraisers but the other two indirect competitors are in
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reality, different businesses, with different target markets. None of these indirect competitors
are new or unique to S&G. They exist in all markets.
Start writing here..
Future Competition
Carmen will periodically visit car washes in the area to assess the continued competitiveness
of S&G and stay abreast of new products and equipment in the industry. The establishment of
S&G should discourage new similar facilities within close proximity but Carmen will remain
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alert to any such plans.
The basis of competition among car washes is location convenience, equipment parameters,
and price for services.S&G is the only car wash within a 3-mile radius of the major arteries of
Leeds Parkway and Dunbrooke Road. Our price will be similar to the other four car washes
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within our market area. Since S&G will have the newest equipment, the quality of our wash will
at least equal that of the other carwashes and most likely be superior.
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Our warm wash pad and radiant heating system will be unique and should drive some of the
customers of the other local car washes to our location in particularly cold weather. A closed-
circuit video security system is a unique feature of S&G. Using an IP routable camera, the
facilities are under constant surveillance by a local security/protection firm. Videotapes of the
activities will be maintained for 14 days.
Marketing in our car wash business relies on the name recognition of the Laserwash system as
an industry leader and the "curbside" appeal of the site for first-time customers. Quality service
will bring customers back time and time again. Also, the use of a local radio station and the
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"word of mouth" advertising of satisfied customers will grow our customer base. We will offer a
competitive price for all budgets. Our base wash will be $5 and our deluxe wash will be $8.
Start writing here..
When Steve & Gabriel opens, press releases will go out to the local newspapers, radio and
television stations. For the first four Saturdays after the opening, ads will run in the Copperville
Times and on two radio stations.
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Publicity
A new use for the old site of the Copperville Community Center will generate a certain level of
interest and we will send press releases to the local media at all stages of the governmental
approval process as well as groundbreaking, construction completion and grand opening. In
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addition, the civic events held there will be publicized by the organization holding the event as
well as by S&G
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Direct mail will be an important part of the media mix. The initial marketing effort will include a
direct mail flyer to the 5,000 households closest to the car wash.
Internet
Postage for the bulk mailer, .28/ea. $1400
In subsequent months, S&G will be part of a co-op "mail pac" which will include a promotional
S&G Car Wash
coupon tothe car wash for area residents and businesses. This marketing program is well
established and many local businesses are participants.
Steve & Gabriel does not plan to have an internet presence at this time.
Trade Shows
Carmen will attend trade shows from time to time to assess the direction of the industry and to
keep abreast of new trends and technologies.
Pricing Strategy
Pricing is based on local averages of competitors.
• Presoak
• Rinse
• Spot free rinse
• Soapy wash $1.00 for 3.75 minutes and $0.25 for each
additional minute.
• Tire cleaner
• Engine cleaner
• Scrubby brush
• Wax
• Rust Prohibition
• Basic
• Basic with wax
$15 for package
• Deluxe
• Deluxe with wax
Vacuum $1
At the present time S&G does not have any quantity discountsor introductory offers. If fleet
sales are made or customer demands suggests them, they will be explored.
Pricing Policies
Financial Plan
Break-even Analysis
Income Statement Projections
Balance Sheet Projections
Cash Flow Statement
Car Wash | Business Plan [YEAR] 27/35
Break-even Analysis
S&G’s gross margin is figured at 100%. Some car washes deduct applicable supplies (soap) and
utilities along with direct labor from gross revenues as a cost of goods sold. However, as a totally self-
service operation, S&G has no direct labor and the decision was made to expense all costs as
operations cost so that comparisons could be easily made to RMA composite statements, which do
not use the cost of goods sold. With no variable expenses and four different services which are
projected at different prices and different levels of sales; break-even can only be calculated using
projected Net Sales and Total expenses.
Projections indicate that Operating Income will actually be in excess of Operating Expenses within the
2nd Year but Debt Service will prevent true break-even until the 3rd Year.
Equipment Maintenance
$88,320 $90,969.60 $93,698.64
Technician
Bad Debt $0 $0 $0
Amortization of Current
$0 $0 $0
Assets
Accounts Receivable $0 $0 $0
Inventory $0 $0 $0
Accounts Payable $0 $0 $0
Paid-in Capital $0 $0 $0
Common Stock $0 $0 $0
Preferred Stock $0 $0 $0
Check $0 $0 $0
Sales Tax $0 $0 $0
Income Tax $0 $0 $0
Assets Sell $0 $0 $0
Common Stock $0 $0 $0
Preferred Stock $0 $0 $0
Summary
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