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Richard Cristobal
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8 views

Respondents

Uploaded by

Richard Cristobal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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IV.

RESULTS AND INTERPRETATION


YES YES (%) NO NO (%) RESPONDENTS
OUR OFFICE
1. Is the office easy to locate? 45 90% 5 10% 50
2. Is the office clean and orderly? 46 92% 4 8% 50
3. Dis you feel comfortable? 48 96% 2 4% 50
4. Was there a long waiting line of customers? 30 60% 20 40% 50
5. Was there an appropriate signage of direction? 46 92% 4 8% 50

OUR FRONTLINERS
6. Is the employee in-charge available? 47 94% 3 6% 50
7. Is the employee in-charge knowledgeable? 48 96% 2 4% 50
8. Is the employee in-charge accomodating? 49 98% 1 2% 50
9. Were you received properly? 47 94% 3 6% 50
10. Were your needs attended to promptly? 48 96% 2 4% 50
11. Were you made to wait long? 47 94% 3 6% 50

OUR REQUIREMENTS
12. Were you made of aware of the requirements? 47 94% 3 6% 50
13. Was there many additional requirements? 5 10% 45 90% 50
14. Were you given proper information on how to get requireme 47 94% 3 6% 50
15. Were you made aware of the fees you will pay? 50 100% 0 0% 50
16. Were the authorized officials available? 48 96% 2 4% 50
17. Did it take them long to sign the documents? 4 8% 46 92% 50
18. Did they show arrogance/ self-importance? 0 0% 50 100% 50

OUR INFORMATION
19. Is the document needed available? 48 96% 2 4% 50
20. Is the document well organized? 46 92% 4 8% 50
21. Is the data complete? 48 96% 2 4% 50
22. Is the data relevant to your request? 49 98% 1 2% 50

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