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Edwin Tembo Service Centre Sales Support

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10 views8 pages

Edwin Tembo Service Centre Sales Support

My cv

Uploaded by

Edwin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Edwin Tembo

MTN Zambia Call Centre


Lusaka

The Human Resource


MTN Zambia
Lusaka

Ref; Applying for employment as Service centre sales support

I am a Zambia male aged 25 years with 1years 8months working experience in customer service
as well as Administration currently working as a call centre Agent for MTN Zambia, I have also
worked for Spar Choma as a trainee Procurement Officer

My practical experience has sharpened my performance and skills in customer service and
administrative support. I have much experience in customer service, I am a confident, ambitious
person who is very goal-oriented and a team player. I possess excellent problem solving skills
and strive to meet all deadlines. I have a true passion for sales and always give 100% to all tasks
assigned to me. I have the capacity to work with accuracy under pressure and produce timely
results while upholding high esteem of integrity, professionalism and quality in my undertakings.
I am able to work with concierge, Smap as well other systems that are necessary to the resolving
of the customer’ queries. I have attached the copy of my CV

I will appreciate if my application is favorably considered.

Yours Faithfully

Tembo Edwin.
CURRICULUM VITEA

ADDRESS: House # 036 Dr Aggrey Rd,Kabwata.


Lusaka.
Name: Tembo Edwin
Date of Birth: 22 October 1988
Nationality: Zambian
Gender: Male
Marital Status: Single
NRC Number: 283099/73/1
Phone Number: +260-966-220 562
Email Address: [email protected], [email protected]

OBJECTIVE:

A results driven, committed and articulate sales support candidate with excellent communication
skills and a high level of customer commitment. Multi- skilled with the ability to plan & manage
territory whilst and maintaining & developing existing and new customers through ethical sales
methods and consistent high customer service. Possessing a good team spirit, deadline orientated
and having the ability to succeed in a demanding sales environment. Now looking forward to a
making a significant contribution in an ambitious and exciting service centre that offers a
genuine opportunity for progression.

EDUCATION

Jan – Dec 2011: Evelyn Hone College of Applied Arts and Commerce
Diploma in computer studies (TEVETA).
Jan – Dec 2010: Evelyn Hone College of Applied Arts and Commerce
Advanced Certificate in computer Studies (TEVETA).
Jan – Dec 2009: Evelyn Hone College of Applied Arts and Commerce
Certificate in Computer studies (TEVETA).
2002-2006: Choma Secondary School
G.C.E (General Certificate of Education).
1995- 2001: Champhoyo Primary School Primary School Certificate.
WORK EXPERIENCE

January 1st 2013- Present: Call Centre Agent


I am currently working with the marketing department in the call centre in which
I have exhibited excellent working abilities as well as meeting all my targets as
stipulated by the department. My main duties are:
 Attending to phone calls of the customers
 Anticipating problems and needs of the customers
 Be able to maintain the balance in between a customer’s requirements and
business
 Be aware of sales and marketing techniques
 Able to handle calls in a pressure environment
 Be able to maintain confidentiality of the valuable information
 Be capable of handling issues and complaints with providing solutions to
the customers
 Be fully aware of information related to the product or services of the
organization
 Possesses good efficiency in the transaction processing
 Good interpersonal skills

Feb 2012- Dec 31st 2012: Buyer Spar Choma


I am currently working with Spar Choma as a buyer whose main duties are:
 Act as a link between the company and the suppliers of various goods
 Be able to negotiate prices with different suppliers.
 Be able negotiate with suppliers on prices that suit the local market
 Be able to do market research with an aim to understand what good are on
demand so as to meet the customer base needs.
 Be able to monitor stock levels in the store and be able to evaluate the
replenishment level.
 Enter the costs and change prices into company’s inventory management system.
 Be able to process internal reconciliation of different company’s departments.
2007 – 2009 Thest Enterprises (Sales assistant)

Thest Enterprises is a leading cosmetic store in southern province and it has a customer base of
about five thousand customers across southern province. I worked as sales assistant for this
organization, in term-time showed my time management skills and my ability to deal with a wide
range of people effectively, including customers and manufacturers’ representatives.
Also be able to carry out stock take and be able to assess the outcome of the stock take with the
purpose of knowing if the business is making profit or loss
SKILLS

Sales skills –
Working as the call center agent has equipped me with various skills in order to ensure that I can
handle various tasks quite efficiently in high pressure environments.
 I am self-motivated
 I am aware of how to approach new potential customers
 Excellent communication skills
 Always provide information in an efficient and accurate manner
 I am aware of every aspect related to the organization in terms of processes, products and
services and policy procedures.
 Efficient enough to manage heavy customer flow

Languages
Fluent in both written and oral in English, Bemba, Chewa, Tumbuka and Tonga

HOBBIES
Surfing the internet for new Technology
Playing football
Organizing cultural and Sports Events.

Miscellaneous
Am a committed Christian and a non-smoker.
References
Ms Grace K. Kalunga Ms Margret Mwansa
MTN Zambia Call centre Trainer Spar Choma Stock Manager
Phone: +260-966-220-085 Phone: +260-965-510-287

Ms Valerie Sakala
MTN Zambia Call Centre Team Lead
Phone: +260-966-220-073

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