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SP Careers Information Hotel Receptionist

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12 views2 pages

SP Careers Information Hotel Receptionist

Uploaded by

adams ibrahim
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Careers Information

Job title: Hotel Receptionist

Entry requirements
1. Entry requirements
Many employers will expect you to have GCSEs at grades 9 to 4 (A* to C) or equivalent, in
English and maths.

You could get some of the knowledge and skills needed for this job by taking a college
course in hospitality/Travel & Tourism.
You could also get into this job through an Apprenticeship.
The Hospitality Guild has more information on careers in hospitality and tourism.

Skills required
You’ll need:
•Administration and customer service skills
•IT skills to work with computerised booking and payment systems
•Excellent written and spoken communication skills
•A friendly and professional telephone manner
•Patience and tact
•The ability to stay calm under pressure and look after several things at once

It may also be useful if you can speak a foreign language.

What you'll do
Your day-to-day tasks may include:
•Dealing with bookings
•Completing procedures when guests arrive and leave
•Choosing rooms and handing out keys
•Preparing bills and taking payments
•Taking and passing on messages to guests
•Dealing with special requests from guests (like booking theatre tickets or storing
valuable items)
•Answering questions
•Dealing with complaints or problems

Working hours, patterns and environment


You’ll usually work shifts, which could include evenings, nights, weekends and public
holidays. If you work during these times you may be paid extra.
You’ll spend most of your time at a reception desk, using a computer and a telephone
switchboard.

Career path and progression


With experience and qualifications, you may be able to progress to front office manager
or hotel manager. You could also move into different areas of hotel work, like events and
banqueting services, sales, personnel or accounts.

You could also move outside the hospitality industry into related areas like customer
service and administration.
You can learn more about working as a receptionist in hospitality from Caterer.com.

Relevant courses include:


Maths and English Functional skills/GCSE courses :-
Southend Adult Community College.
ACL Essex.
South Essex College

Hospitality course programmes include:-


SEEVIC.
SEETEC .
ACL Essex.
Learn Direct.
South Essex College

Customer Service courses – Level 1, Level 2 and Level 3


South Essex College
SEEVIC
Nova Training – Southend
Trainplus LTD - Southend

Level 2 Certificate in Hospitality and Catering Principles (Food and Beverage Service).
Academy for Training & Development.
Diploma in Introduction to Professional Cookery (QCF) (Catering, cooking, chef, cook,
hospitality, hotel,).
Certificate In Hospitality & Catering Principles Level 2. TRAINING EVENT SAFETY
SOLUTIONS LTD.
Level 4 Hospitality Management.
Certificate in Hospitality and Catering Principles.

Apprenticeship opportunities – exploring local learning providers , National Careers


Service and https://www.gov.uk/apply-apprenticeship

Majority of information sourced from the National Careers Service Website

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